Human Touch HT-5270 Use & Care Manual

Welcome to Human Touch

Human Touch has been a leader in massage products for decades, blending advanced technology with the ancient healing art of massage. Human Touch Massage Systems are vital components for achieving balance between physical and mental well-being. Your Human Touch massage chair incorporates Robotic Massage Technology™, emulating techniques used by massage and chiropractic professionals for back and spinal care. This manual provides instructions for safe and optimal use.

Visit humantouch.com or call 800-355-2762 for more information.

Important Safety Instructions

When using an electrical appliance, basic precautions should always be followed. Read all instructions before using this appliance.

General Safety Precautions

• DANGER: To reduce the risk of electrical shock: Always unplug this product from the electrical outlet immediately after using and before cleaning.
• WARNING: To reduce the risk of burns, fire, electric shock or injury to persons:
• Do not put hands or fingers near the massage mechanism or rollers while the product is running.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly qualified person to avoid a hazard.
• An appliance should never be left unattended when plugged in. Unplug from outlet when not in use, and before putting on or taking off parts.
• Do not operate under a blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury.
• Close supervision is necessary when this product is used by, on, or near children, invalids, or disabled persons. Keep children away from extended foot support or similar parts.
• Use this product only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.
• Never operate this product if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. Return to a service center for examination and repair.
• Do not carry this appliance by the supply cord or use the cord as a handle.
• Always keep the power cord away from heated surfaces.
• Never operate this product with the air openings blocked. Keep air openings free of lint, hair, and the like.
• Never drop or insert any object into any opening.
• Do not use outdoors.
• Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
• To disconnect, turn all controls to the OFF position, then remove the plug from the outlet.
• Do not massage any area of the body that is swollen, inflamed or covered with skin eruptions.
• Do not use on unexplained calf pain.
• Do not use this product when standing on a damp floor, or when any part of the body is in contact with plumbing or any similar ground.
• Connect this appliance to a properly grounded outlet only. See GROUNDING INSTRUCTIONS.
• Do not use this product if noise above normal sound is heard.
• Do not stand on or in the appliance. Use only while seated.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use by a person responsible for their safety. Children should be supervised to ensure they do not play with the appliance.
• Comfortable clothing is recommended.
• This product is meant to be used in a relaxed position. Never force any body part into the backrest area while the rollers are moving.
• If you feel any abnormal discomfort during operation, turn off the power immediately and do not use the product. Consult your physician.
• Do not sit on the controller.
• Do not pull on the AC cord.
• When using this product after storage, check that it is operating properly prior to use.
• Always confirm there are no obstacles behind the product and sufficient space to recline.

Grounding Instructions

This product must be grounded. If it malfunctions or breaks down, grounding provides a path of least resistance for electrical current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

WARNING: Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt. Do not modify the plug provided; if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

This product is for use on a normal 120-volt circuit and has a grounding plug that looks like the plug illustrated in sketch (A). A temporary adapter that looks like the adapter used in sketches (B) and (C) may be used to connect this plug to a 2-pole receptacle if a properly grounded plug is not available. The temporary adapter should be used only until a properly grounded outlet (sketch A) can be installed by a qualified electrician. The green colored, rigid ear tab or the like extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box cover. Whenever the adapter is used, it must be held in place by a metal screw.

Grounding methods:

• Sketch (A) shows a standard grounded electrical outlet with three slots: one vertical, one vertical with a rounded end, and one horizontal. The plug has three corresponding prongs: one vertical, one vertical with a rounded end, and one horizontal.
• Sketch (B) illustrates a two-prong electrical outlet. An adapter is shown connecting to this outlet. The adapter has a metal tab extending from its side, designed to be secured with a metal screw to a grounded outlet box cover.
• Sketch (C) details the adapter's metal tab, labeled 'Tab for Grounding Screw', which connects to the grounding screw on an outlet box cover.

The use of a temporary adapter is not permitted in Canada.

Thermal Resetting Protection

WARNING: This product is equipped with a thermal resetting protection device. This is an added safety feature to protect you and this product from overheating. If the product should suddenly stop and will not start, turn the main power switch, located on the back of the product, to OFF and do not operate the product for at least 30 minutes. Failure to turn the product off may result in the product starting unexpectedly when the product cools.

Get Ready

Unpack and Assemble

Your Human Touch massage chair requires simple assembly with no tools required. Remove all packaging materials from the chair.

Pull up on the backrest to unfold the chair to an upright position. The backrest locks into place automatically.

Attach the backrest pad: Place the backrest pad onto the front of the backrest, then attach it using the two zippers. From the front of the chair, push the flap located at the bottom of the backrest pad down behind the seat.

Attach the head pillow: Attach the head pillow to the top of the backrest using the zipper.

Take a Seat

Initial Setup

1. Plug it in: Plug the power cord into a grounded power source.
2. Child safety lock: Ensure the child safety lock is set to 'Unlock' for operation. Setting it to 'Lock' prevents the power switch from being turned on. Keep it in the 'Locked' position when unattended to prohibit children from using the chair.
3. Power on: Turn the master power switch (on the left-hand side of the chair) to ON.

Adjusting Your Chair

Use the remote control recline buttons to adjust the backrest angle for maximum comfort.

Your Human Touch massage chair has built-in rollers for easy mobility. Grasp the headrest, tip the chair backward to engage the roller, then move the chair to the desired location.

Foot and Calf Massage

1. Deploy the foot and calf massager: Before deploying, ensure the area in front of the chair is clear of obstructions. While seated, use the remote control footrest deploy button to fully deploy the foot and calf massager. Do not stand or sit on the footrest.
2. Insert your legs: Place your feet all the way into the foot and calf massage wells. The bottom of your feet and the back of your calves should be touching the well walls. Should you accidentally attempt to retract the footrest while your legs are in the massager, the chair automatically turns off to protect you from injury.

When changing backrest or footrest direction, there is a slight pause while the chair gears shift, which is normal.

For an easier exit, retract the footrest and return the backrest to a full upright position before getting out of the chair. Make sure the area behind/underneath the footrest is clear of obstructions before retracting it.

Take Control

Remote Control Overview

Tuck the remote control away in the convenient remote control pocket when not in use.

Your Human Touch massage chair features automatic Acupoint detection. This feature detects your acupressure points before beginning an auto massage program, then tailors your massage accordingly. The Acupoint LED lights during this process.

Remote Functions:

• Session Timer: Counts down the time remaining in the current 15-minute massage session.
• Massage Programs: Offers pre-set programs for specified areas of your back (Full, Upper, Lower) for 15 minutes, using various techniques. These programs also include foot and calf massage if the footrest is deployed; you can subtract foot and calf massage using the subtract buttons.
• Range: Press the Range button, then use the Range Adjust buttons to customize your vertical massage range.
• Manual Massage Techniques: Allows you to customize your massage using various manual techniques.
• Foot and calf massage: Press to toggle through two fixed speeds and two auto foot and calf massage programs.
• Power Footrest Deploy: Deploys or retracts the footrest.
• Stop: Stops the current massage session.
• Park: Stops the massage and parks the massage rollers at the top of the backrest.
• Subtract Kneading: Press to subtract or restore foot and calf kneading from/to the selected auto massage program.
• Subtract Vibration: Press to subtract or restore foot and calf vibration from/to the selected auto massage program.
• Zone: Targets your massage to a three-inch zone. Use the Position buttons to focus on the desired area.
• Position: Use with any stationary massage mode to set the massage rollers to the desired position on the backrest. Can be pressed before or after selecting a massage mode.
• Width: Focus or diffuse massage pressure by selecting wide, standard, or narrow settings. This feature works with Rolling and Percussion massage modes. Select width after selecting a massage mode.
• Power Recline: Reclines or inclines the backrest.

Massage Techniques

Customize Massage Intensity

The massage-softening pad softens the massage intensity. For a stronger massage, remove the pad.

1. Flip the head pillow over to the back of the chair.
2. Detach the backrest pad from the chair using the two zippers.
3. Open the horizontal zipper on the back of the backrest pad.
4. Insert or remove the massage-softening pad as desired.
5. Close the zipper.
6. Place the backrest pad onto the front of the backrest, then attach it using the two zippers.
7. Flip the head pillow over to the front of the chair.

Replacement massage-softening pads are available from Human Touch for an additional charge.

Recline Interrupt Safety Sensor

Your Human Touch massage chair is a powerful precision instrument. Some simple precautions will ensure safe, reliable operation.

Keep the area behind the chair clear of all objects. Do not allow pets or small children in the Caution Zone, behind the chair. The Recline Interrupt Safety Sensor, located at the back of the base beneath the backrest, provides added protection for any child, pet, or object located in the Caution Zone behind the chair. The weight-activated Safety Sensor immediately disables the chair recline function when triggered. Once the object has been cleared from the Caution Zone, the chair recline function is automatically re-enabled.

If the Recline Interrupt Safety Sensor appears damaged or is not functioning, please contact your distributor. Do not remove the Recline Interrupt Safety Sensor from the chair. Do not grasp the Recline Interrupt Safety Sensor while moving or picking up the chair.

Care and Maintenance

Cleaning

• Disconnect the power cord from the electrical outlet before cleaning.
• Do not use benzene, thinner, or any other solvents on your massage chair.
• Remove dust on the backrest or armrest with a vacuum.
• If the backrest or armrests become soiled, wipe with a damp cloth, then a dry cloth.
• Common upholstery cleaners may be used for tough stains.
• When cleaning the controller or around the power switch, use a dry cloth only. Never use a damp cloth on the controller or power switch.

Fabric Care

To maintain your Human Touch product in optimum condition, dust it frequently and/or vacuum it with a soft brush vacuum extension. Faux Suede products can also be brushed with a suede brush. Wipe with a slightly damp cloth as necessary. For tougher stains on non-leather products, use a mild detergent mixed with water. Leather products should be wiped down occasionally with a leather furniture cleaning solution.

WARNING: Be sure to test any cleaning solution on a small, inconspicuous part of the product to ensure that the color does not fade prior to using the solution on the entire product surface.

Maintenance and Repair

• The mechanics of this product are specially designed and constructed to be maintenance-free. No periodic lubrication or servicing is required.
• Your chair should only be serviced by an authorized service center.

Storage

• When not in use for a long period, we recommend that the chair be covered, the power cord be coiled, and the unit be placed in an environment free of dust and moisture.
• Do not store near heat or open flame. Do not leave this product exposed to direct sunlight for long periods, as this may cause fading or damage.

Miscellaneous

• Foreign objects should not be inserted between the massage nodes or the unit housing.
• Care should be taken not to overload the unit.

Specifications

*Specifications are subject to change without prior notice.

Limited Warranty

It is the Human Touch mission to design, develop, manufacture, and sell innovative, high-quality massage products that create a better and healthier way of life. The Human Touch product you purchased comes with a limited warranty, providing peace of mind for mechanical or structural defects in workmanship within the coverage guidelines and limitations outlined below.

Coverage Guidelines

The warranty begins on the original purchase date and consists of:

• Factory Service (Labor): Human Touch will supply packing materials, cover return shipping to Human Touch, provide repair parts and labor for repair work, and cover return shipping to the purchaser when repairs are completed.
• Parts Only (Parts): Human Touch will supply repair parts covered by this warranty and cover return shipping to the purchaser for repairs performed at the factory.
• Structural (Metal Frame): Human Touch will supply packing materials and repair parts covered by this warranty and cover return shipping to the purchaser for repairs performed at the factory.

Service Contact Information

In the event of a malfunction or need for repair, please contact your retailer. For USA customers only, contact Human Touch Customer Service at (800) 355-2762 between 6 AM and 5 PM PST, email cs@humantouch.com, or fax (800) 840-2940.

All warranty service requires approval and authorization by Human Touch. Products require a Return Merchandise Authorization Number (RMA) for any returns to the factory. For returns, the consumer is responsible for packing the product in the original box or approved packaging available from Human Touch. Shipping and freight coverage under this warranty requires scheduling by Human Touch and includes "curb-side" pickup/delivery. Products received without a valid RMA number or one clearly marked on the box will be refused.

General Limitations

• The warranty is valid only within the United States and Canada, provided the product has been operated according to instructions and has not been misused or damaged beyond Human Touch's control.
• All service covered by this warranty must be approved by Human Touch and performed by authorized technicians.
• The warranty applies only to the massage chair; accessories or enhancements are not covered.
• Important exclusions apply to cosmetic items such as fabrics, woods, foams, padding, plastic covers, etc.
• Human Touch is not responsible for losses, damages, or inconvenience caused by equipment failure.
• For a complete listing of warranty coverage, exclusions, and limitations, visit www.humantouch.com.
• Warranties do not apply to rental, business, commercial, institutional, or other non-residential users.
• Separate warranty terms apply to used/refurbished products, including those received out-of-box. Proof of purchase (original receipt) is required for all warranty repairs.

Extended Warranties

Human Touch offers extended warranty programs to enhance ownership. Purchases are available within 90 days of product purchase from either the retailer or directly from the Human Touch Customer Service Department. Visit humantouch.com for the latest terms and pricing.