AT&T Internet Wi-Fi® Gateway Replacement
Self-Installation Guide
- Your Wi-Fi Gateway does not contain a battery backup.
- Battery backup is available for purchase from third-party manufacturers and retailers to keep you connected in the event of a power failure. Visit att.com/batterybackup for more information.
Approximate installation time: 20 minutes
These instructions will guide you through the process of replacing your Wi-Fi Gateway.
In the box:
Wi-Fi Gateway (Front View)
A white AT&T branded Wi-Fi Gateway device with ports labeled POWER, BROADBAND, PHONE, WPS, and a model number BGW210. It also shows a green light and a Wi-Fi symbol.
Power Cord (2 parts)
Two parts of a power cord, one with a plug for an electrical outlet and the other connecting to the gateway.
Warning: Use only the power supply & cord that came with this device. Failure to use the authorized power supply & cord may cause electric shock, fire, bodily injury and/or property damage.
Approximate time: 10 minutes
Please note that your U-verse TV, Internet, and voice services will not operate during this process. This includes recording TV shows.
- Unplug power cord from existing Wi-Fi Gateway
- Set power cord aside
- Transfer one connection at a time from the existing Wi-Fi Gateway to new Wi-Fi Gateway
- Stand new Wi-Fi Gateway side-by-side with existing Wi-Fi Gateway
Below is a completed setup. Your Existing Wi-Fi Gateway and connections may vary.
Diagram showing the connections between an existing Wi-Fi Gateway and a new Wi-Fi Gateway. Connections include Ethernet cables (labeled A and B), a phone line, and a power cord. The diagram also shows connections to a wall jack (ONT), a U-verse TV, and a Wireless Access Point/DVR.
Approximate time: 1-5 minutes
Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes), do not disconnect the power cord or unplug any cables connected to this device. This can damage the Wi-Fi Gateway and significantly delay your service activation.
When complete, the Service light will begin flashing, then turn to solid green. If the Service light does not turn solid green or continues to blink after 5 minutes, see Need more help? on the back of this guide.
- Carefully read and remove yellow Power sticker covering the Power port of new Wi-Fi Gateway
- Connect new power cord to Power port of new Wi-Fi Gateway and into electrical outlet
NOTE: Your TV may take a few minutes to display. Check your TV for service. If your TV does not respond, refer to Need more help? on the back of this guide.
Illustration of the AT&T Wi-Fi Gateway (BGW210) with lights labeled POWER, BROADBAND, PHONE, WPS. It also shows the back view with ports and a reset button.
Approximate time: 1-5 minutes
A. Select only one option to begin the Wi-Fi setup.
Option 1: Connect using PC
- Connect laptop or PC with an Ethernet cable to your Wi-Fi Gateway
- Continue to B
Option 2: Connect using smartphone/tablet
- Establish a temporary connection using new Wi-Fi settings located on yellow sticker on new Wi-Fi Gateway
- Open your device's Wi-Fi connection settings, select your Wi-Fi Network Name and enter your Wi-Fi Password to connect to your network
- Continue to B
Note: Please wait up to 10 minutes for the Wi-Fi Gateway to complete the power up process before attempting to restore your settings.
B.
- Open a browser and go to ufix.att.com/restore
- Log in to your U-verse account. If you forgot your User ID (primary AT&T email address) and Password, help can be found on the account log-in screen.
- Follow the onscreen instructions to transfer the existing Wi-Fi settings.
- Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit.
- Place new yellow sticker over your new Wi-Fi Gateway's yellow sticker.
NOTE: If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password, refer to the Need more help? section on the back of this guide.
NOTE: Any custom settings made for security cameras, game consoles, etc., on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.
(Refer to return instructions in your kit)
- Return your equipment at no cost to you within 21 days to avoid $150 charge.
- Take original gateway and power cord to nearest The UPS Store. Bring your AT&T account number located on your packing slip. Please do not return other devices.
- UPS will scan your equipment, provide a receipt, pack, and ship equipment to AT&T at no cost to you.
No TV or Internet service:
- Check your connections: Cables usually make an audible click when secure.
- Check Power: Power light on the Wi-Fi Gateway should be green; if not, try another electrical outlet.
- Check Service light on front of the Wi-Fi Gateway: If after 5 minutes, the light is red or off, power down the Wi-Fi Gateway by holding down red Reset button for 10 seconds.
TV Receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway. If so, hold the TV receiver's Power button down for 10 seconds and release, then wait five minutes.
Wi-Fi Gateway Power light is amber: Don't worry. This is a normal part of the power-up sequence.
Power Supply: If the power supply or cord becomes damaged or needs to be replaced, please contact AT&T customer service to obtain an authorized replacement.
If your existing Wi-Fi settings did not transfer, you will need to set up a new Wi-Fi Network Name and Password.
- Use settings from new Wi-Fi Gateway yellow sticker
- Open your device's Wi-Fi connection settings, select your Wi-Fi Network Name and enter Wi-Fi Password to connect
- Record and keep your Wi-Fi settings for future reference when connecting all your Wi-Fi devices
Get the most from AT&T Fiber™ and find out what it can do for you.
Go to att.com/fibersupport to find answers to frequently asked questions.
- Internet Speed: How do I improve my speed?
- U-verse TV: How does AT&T Fiber make your U-verse TV experience better?
- Phone: Will AT&T Fiber change my current Digital Phone service?
- More Support: Having trouble with your AT&T Fiber connection? Visit att.com/speedtest.
Test your Internet connection speed
Our speed test takes less than a minute to perform two key measurements (Download and Upload) to help you determine if you should take steps to improve the performance of your online experience. Visit att.com/speedtest.
Manage your account:
Available 24/7, download the myAT&T app at att.com/myattapp from your mobile device.
IPv6
AT&T supports IPv6 across our network, equipment and devices. Visit att.com/ipv6 for more information.
Visit att.com/support
Call us at 800.288.2020 and ask for "technical support."
- Alternate formats now available in Large Print or Braille. Call 800.288.2020 and request your guide number (ATT162550934).
- Telephone equipment for visual and/or hearing impaired: Phone: 877.902.6350 TTY: 800.772.2889
- Repair Center: Phone: 800.246.8464 TTY: 800.397.3172
- Accessible Tagged PDF: Visit att.com/userguides.
- Compatible with any TTY/TDD devices with standard phone line.
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Para ver a esta guia en español, visita att.com/guias y haz clic en la pestaña Internet. Desplázate hacia abajo a donde dice “Guías de Reemplazo” y elije (ATT162550934).
