AT&T Wi-Fi® Gateway Replacement

Reminder

• Your new gateway does not contain a battery backup.
• Battery backup is available for purchase from third-party manufacturers and retailers to keep you connected in the event of a power failure. Visit att.com/batterybackup for more information.

Get started

Total approximate installation time: 20 minutes

These instructions will guide you through the process of replacing your Wi-Fi Gateway.

1. Set up

Approximate time: 10 minutes

You will not have Internet or Phone service while you're replacing your Wi-Fi Gateway.

1. Unplug connections:
   • Unplug the battery backup from the existing Wi-Fi Gateway and electrical outlet.
   • Transfer one connection at a time from the existing Wi-Fi Gateway to the new Wi-Fi Gateway (excluding the existing power cord).
   • Carefully read and remove the yellow power sticker covering the Power port of the new Wi-Fi Gateway.
   • Connect the new power cord to the power port of the new Wi-Fi Gateway and into the electrical outlet.

Below is a completed setup. Your connections may vary. The diagram shows the back of the existing and new Wi-Fi Gateways with connections for Cable/DSL Line, Reset, USB, Ethernet, ONT, Broadband 1 & 2, Phone Lines, and a Wall Jack connected to an Electrical Outlet.

2. Power up

Approximate time: 1-5 minutes

Your Wi-Fi Gateway is now powering up. During this time, the Broadband light will turn red and the Power light will turn solid green.

Wait up to 5 minutes for the Service indicator light to turn solid green.

Important: During this time (up to 5 minutes), do not unplug the power cord or the green data cable, as this can permanently damage the Wi-Fi Gateway and significantly delay your service activation.

If the Service light does not turn solid green or continues to blink after 5 minutes, see the “Having trouble?” section.

Lights may vary with setup. The diagram shows the front of the Wi-Fi Gateway with lights for POWER, ETHERNET, WIRELESS, HOME PNA, PHONE 1, PHONE 2, USB, BROADBAND 1, BROADBAND 2, SERVICE.

3. Go Wi-Fi

Approximate time: 1-5 minutes

New Wi-Fi setup:

A. Select only one option to begin the Wi-Fi setup:

1. Connect using PC: Connect your laptop or PC with an Ethernet cable to your Wi-Fi Gateway.
2. Connect using smartphone/tablet: Establish a temporary connection using new Wi-Fi settings located on the yellow sticker on the new Wi-Fi Gateway. Open your device's Wi-Fi connection settings, select your Wi-Fi Network Name, and enter your Wi-Fi Password to connect to your network.

B. Restore settings:

• Note: Please wait up to 10 minutes for the Wi-Fi Gateway to complete the power-up process before attempting to restore your settings.
• Open a browser and go to ufix.att.com/restore.
• Log in to your AT&T account. If you forgot your User ID (primary AT&T email address) and Password, help can be found on the account log-in screen.
• Follow the onscreen instructions to transfer the existing Wi-Fi settings.
• Record existing Network Name and Wi-Fi Password on the separate yellow sticker from the kit. Place the new yellow sticker over your new Wi-Fi Gateway's yellow sticker.

Notes:

• If Wi-Fi settings did not transfer or to use a new Wi-Fi Network Name and Password, refer to the “Having trouble?” section.
• Any custom settings made for security cameras, game consoles, etc., on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.

4. Easy Return

(Refer to return instructions in your kit)

1. Return your equipment at no cost to you within 21 days to avoid a $150 charge.
2. Take the original gateway and power cord to the nearest The UPS Store. Bring your AT&T Account number located on your packing slip. Please do not return other devices (e.g., backup battery, etc.).
3. UPS will scan your equipment, provide a receipt, pack, and ship the equipment to AT&T at no cost to you.

Having trouble?

No Internet service:

Check your connections: Cables usually make an audible click when secure.

Check Power: Power light on the Wi-Fi Gateway should be green; if not, try another electrical outlet.

Check Service light on front of the Wi-Fi Gateway: If after 5 minutes, the light is red or off, power down the Wi-Fi Gateway by holding down the red Reset button for 15 seconds.

If your Wi-Fi Gateway Power light is amber: Don't worry. This is a normal part of the power-up sequence.

No dial tone: Make sure your phone cable is plugged into the Phone Line port on the Wi-Fi Gateway.

If your existing Wi-Fi settings did not transfer, you will need to set up a new Wi-Fi Network Name and Password. To do so, follow these steps:

• Use settings from the new Wi-Fi Gateway yellow sticker.
• Open your device's Wi-Fi connection settings, select your Wi-Fi Network Name, and enter your Wi-Fi Password to connect.
• Record and keep your Wi-Fi settings for future reference when connecting all your Wi-Fi devices.

Wi-Fi Network Name: ATTXXXXXXX

Wi-Fi Password: XXXXXXXXXXXX

For help, att.com/support

Additional assistance: Call 800.288.2020 and ask for “technical support.”

Additional information

Test your Internet connection speed

Our speed test takes less than a minute to perform two key measurements (Download and Upload) to help you determine if you should take steps to improve the performance of your online experience. Visit att.com/speedtest.

Manage your account:

Available 24/7, download the myATT app at att.com/myattapp from your mobile device.

Repair center:

Phone: 800.246.8464

IPv6

AT&T supports IPv6 across our network, equipment, and devices. Visit att.com/ipv6 for more information.

Accessibility support:

Alternate formats now available in large print or braille. Call 800.288.2020 and request your guide number (ATT130300855-5) in an alternate format. Additional accessibility support:

• Telephone equipment for visual and/or hearing impaired: Phone: 877.902.6350 TTY: 800.772.2889
• Repair Center: Phone: 800.246.8464 TTY: 800.397.3172
• Accessible tagged PDF: Visit att.com/userguides
• Device Compatibility Feature: Compatible with any TTY/TDD devices with standard phone line.

¿Hablas español? Para ver esta guía (ATT130300855-5) en español, visita att.com/guias.

Need more help?

Visit att.com/support

Call us at 800.288.2020 and ask for “technical support.”