AT&T Internet Wi-Fi Gateway Replacement

Get started

Approximate installation time: 30 minutes

These instructions will guide you through the process of replacing your Wi-Fi Gateway.

In the box:

• Power Cord
• Wi-Fi Gateway

1. Set up

Approximate time: 15 minutes

Please note that your U-verse TV and Internet services will not operate during this process. This includes recording TV shows.

• A. Unplug power cord from existing Wi-Fi Gateway. Set power cord aside. Stand new Wi-Fi Gateway side-by-side with existing Wi-Fi Gateway.
• B. Transfer one connection at a time from the existing Wi-Fi Gateway to new Wi-Fi Gateway.
• C. Remove yellow sticker covering the Power port of new Wi-Fi Gateway. Connect new power cord to Power port of new Wi-Fi Gateway and into electrical outlet.

Below is a completed setup. Your existing Wi-Fi Gateway and connections may vary.

Existing Wi-Fi Gateway

• Green Data Cable
• Yellow Ethernet Cable
• Yellow Ethernet Cable

New Wi-Fi Gateway

• New Black Power Cord
• Electrical Outlet

(U-verse TV Customers Only) Wireless Access Point (Optional) and/or DVR (Not Shown)

2. Power up

Approximate time: 1-10 minutes

Your Wi-Fi Gateway is now powering up. During this time (up to 10 minutes), do not unplug the power cord or the green data cable, as this can permanently damage the Wi-Fi Gateway and significantly delay your service activation.

When complete, the Service light will turn solid green for at least a minute. If the Service light does not turn solid green or continues to blink after 10 minutes, see Having Trouble? on the back of this guide.

NOTE: Your TV may take a few minutes to display. Check your TV for service. If your TV does not respond, refer to Having Trouble? on the back of this guide.

New Wi-Fi Gateway indicator lights on front panel. Lights may vary with setup.

3. Go Wi-Fi

Approximate time: 1-5 minutes

New Wi-Fi setup:

A. Select only one option to begin the Wi-Fi setup.

Option 1: Connect using PC

• Connect laptop or PC with an Ethernet cable to your Wi-Fi Gateway.
• Continue to B.

Option 2: Connect using smartphone/tablet

• Establish a temporary connection using new Wi-Fi settings located on yellow sticker on new Wi-Fi Gateway.
• Open your device's Wi-Fi connection settings and select your Wi-Fi Network Name and enter your Wi-Fi Password to connect to your network.
• Continue to B.

B.

Note: Please wait up to 10 minutes for the WiFi Gateway to complete the power up process before attempting to restore your settings.

• Open a browser and go to ufix.att.com/restore.
• Log in to your account. If you forgot your User ID (primary AT&T email address) and Password, help can be found on the account log-in screen.
• Follow the onscreen instructions to transfer the existing Wi-Fi settings.
• Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit.
• Place new yellow sticker over your new Wi-Fi Gateway's yellow sticker.

NOTE: If you receive a "We were unable to restore your Wi-Fi Settings" message, the transfer may still be in progress. Wait another 5–10 minutes to check your Wi-Fi connection to the network in case your settings were restored.

NOTE: Any custom settings made for security cameras, game consoles, etc., on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.

4. Easy Return

(Refer to return instructions in your kit)

A. Return your equipment at no cost to you within 21 days to avoid a $150 charge.

B. Take original Wi-Fi Gateway and power cord to nearest The UPS Store. Bring your AT&T account number located on your packing slip. Please do not return other devices.

C. UPS will scan your equipment, provide a receipt, pack, and ship equipment to AT&T at no cost to you.

Having trouble?

No Internet or Phone:

Check your connections: Cables usually make an audible click when secure.

Check Power: Power light ? Service Light on the Wi-Fi Gateway should be green; if not, try another electrical outlet.

Front View

• Reset button ?

Back View

• Power button ▶️

Check Service light on front of the Wi-Fi Gateway: If after 5 minutes the light is red or off, power down the Wi-Fi Gateway by holding down red Reset button for 15 seconds.

TV receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway. If so, hold the TV receiver's Power button down for 10 seconds and release, then wait five minutes.

If your existing Wi-Fi settings did not transfer, you will need to set up a new Wi-Fi Network Name and Password. To do so, follow these steps:

• Use settings from new Wi-Fi Gateway yellow sticker.
• Open your device's Wi-Fi connection settings, select your Wi-Fi Network Name, and enter Wi-Fi Password to connect.
• Record and keep your Wi-Fi settings for future reference when connecting all your Wi-Fi devices.

Wi-Fi Gateway Power light is amber: Don't worry. This is a normal part of the power-up sequence.

Additional assistance: Call 800.288.2020 and ask for "technical support."

Additional information

• Test your Internet connection speed: Our speed test takes less than a minute to perform two key measurements (Download and Upload) to help you determine if you should take steps to improve the performance of your online experience. Visit att.com/speedtest.
• Manage your account: Available 24/7, download the myAT&T app at att.com/myattapp from your mobile device.
• Repair Center: Phone: 800.246.8464
• IPv6: AT&T supports IPv6 across our network, equipment, and devices. Visit att.com/ipv6 for more information.
• ¿Hablas español? Para ver esta guía en español, visita att.com/uverseguias y haz clic en Reemplazo del Portal Wi-Fi de AT&T (ATT13050864-4).

Accessibility support

• Alternate formats: Now available in large print or braille. Call 800.288.2020 and request your guide number (ATT130950864-4).
• Telephone equipment for visual and/or hearing impaired: Phone: 877.902.6350 - TTY: 800.772.2889
• Repair Center: Phone: 800.246.8464 - TTY: 800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides to find this guide: NVG589 to NVG589 without voice.
• Device Compatibility Feature: Compatible with any TTY/TDD devices with standard phone line.

Need more help?

• Visit att.com/support
• Call us at 800.288.2020 and ask for "technical support."

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