| Indicator light on charger stays green | finish charging or internal driving kit of the machine defective | Unplug the charger or change a new driving kit/machine |
| No indicator light on charger | charger or indicator light defective | Change a new charger |
| The Cleaner is not turning on. The switch does not pop back up. | Power on button is stuck | Take the filter box out and toggle the clear-plastic lever inside the switch or change a new machine |
| Insufficient working time | Insufficient power or battery defective | recharge or change a new driving kit or machine |
| The robot keep floting | The filter basket block or the air enter the machine when cleaning the walls. | Clean the filter basket or free air before putting the cleaner underwater. |
| Robot can not climb the wall | The filter basket block or not install the foam pads | Clean the filter basket or install the foam pads |
| Robot get stuck in the stairs/drain | The firmware is not been updated or not install the foam pads | Update the firmware and install the foam pads |
| The rubber bottom and the plastic plug cap is stripped | Crushed or bent during transport | Soak the rubber sheet in hot water or press it with a heavy object. |
| Hook broken | Machine is overweight after taking out of pool | Change a new hook |
| The filter basket broken | Installation error or excessive force | Change a new filter basket |
| Not cover the whole pool | Insufficient working time | Running the machine more times |
| Does not work after sometime using | The charger or the driving kit defective | Change a new charger or a new driving kit or a new machine |
| App is difficult to use | App not been update or App with erro | Update the latest version App or send the erro info to customer service center for help |
| Can not use the App on Android phone | Does not down loaded the correct version App or the Bluetooth and wifi permissions are not turned on on the phone. Or Phone not not support to use the App. | Down loaded the correct version app ad open the Bluetooth and wifi permissions |
| Lost signal underwater | The app can not connect in underwater | Operate the App after taking the robot out from the water |
| After running for a period of time, it will automatically shut down; it cannot be maintained for more than 10-15 minutes. | The button stuck or the driving kit/Battery defective | Take the filter box out and toggle the clear-plastic lever inside the switch or change a new machine |
| Cleaning effect not well | Dirt too small to collect in the machine | Add cotton balls in the filter basket. |
| Haven't been able to contact the supplier | Lack of staffing during peak season the customer can not response within 24 hours | Contact the customer service via Amazon message center or call our support phone number |
| Unable to climb the slope at the deeper end | App does not receive commands | Calibrate the sensor. Please place the machine horizontally on the ground, turn on the machine, and connect the device via the app. |
