MUBVIEW Q5 Smart Wireless Camera User Manual

Warranty Service

Thank you for your purchase and trust. We have been optimizing our products and improving our customer service to offer you a better shopping experience. If you have any problems, please do not hesitate to write to us by email. We will resolve your issues within 24 hours. Your advice or suggestions will be greatly appreciated and welcome.

Register via the following link to get a 3-year warranty extension: https://bit.ly/3zBSB2y

Product Service

Email: support@mubview.com

Distributor: business@mubview.com

More About Us

Web: www.mubview.com

Facebook: www.facebook.com/mubview

Camera Introduction

Diagram Description:

• Front View: Shows the camera's front panel with labels pointing to: Lens, Status Indicator Light, Focus, Microphone, and PIR Sensor.
• Back View: Shows the camera's back panel with labels pointing to: SD Card Slot, Reset Hole, Charging Port, and Power Button.

Button Functions

Power Button: Press for 5 seconds to turn the camera on/off.

Reset Hole: Insert a pin into the hole. Keep it pressed for 5 seconds to reset the camera.

Please reset the camera before connecting it to the APP.

More About the Camera

Compatible Charger (not included)

A compatible USB mobile phone charger (DC 5V 1A~2A) can be used. Before installing the camera, charge it for about 6-8 hours until the charging indicator turns from red to blue.

LED Status Indicator

Charging Status:

Device Status Indicator:

Download & Install the Application

The camera is compatible with Android and iOS systems. Please scan the QR code below or search for "MUBVIEW" in the app store to download it and follow the instructions to register an account. If you have any problems during the installation process, please do not hesitate to contact us by email at support@mubview.com.

Download on the App Store

Android App on Google play

Account Registration

Register in the application with your email address. Select your region and the correct country code (users from different regions cannot share cameras).

Diagram Description:

• Screen 1: Shows the initial login/registration interface with fields for 'Account' and 'Password'.
• Screen 2: Displays the region selection interface, showing 'España' (Spain) and country code '+34'.
• Screen 3: Presents the registration form with fields for Email, Nickname, Password, and Confirm Password. It includes 'Next' and 'Done' buttons. Password requirements are listed: 8-16 digits, including numbers, uppercase/lowercase letters, and at least two types of characters.

Preparation before Connection

1. Allow the 'MUBVIEW' app to access mobile data and wireless LAN; otherwise, you will not be able to add cameras.

2. Allow the 'MUBVIEW' app to receive pop-up messages; otherwise, your mobile will not receive notifications when motion is detected.

Diagram Description:

• Mobile Settings - Wireless Data: Shows options for data access: 'Disabled', 'WLAN', and 'WLAN and mobile data'.
• Mobile Settings - Notifications: Shows a toggle for 'Allow notifications' and sections for 'Notices' with options like 'Locked screen', 'Notification Center', and 'Strips'.

MUBVIEW offers a free 7-day basic version of cloud storage, or you can insert a micro SD card to store videos.

The camera only works with 2.4 GHz Wi-Fi and is not compatible with 5 GHz.

When connecting to the network, please place the camera near your 2.4 GHz router to ensure a stable network signal.

Connecting the Camera to the App

Add Device

Diagram Description: Shows a screen with a button labeled 'Add device'.

Select Device

Diagram Description: Shows a list of device types: 'Smart Doorbell', 'Video Doorbell', 'Battery Camera', 'Plug-in Camera', 'Baby Camera', 'Floodlight Camera', '4G Camera', 'Wireless Camera Kits'.

Add Doorbell/Camera

Diagram Description: Shows the camera and instructions to power it on. It also advises keeping routers, mobile phones, and devices as close as possible.

Next

Diagram Description: Shows a screen with instructions to press the [Bell] button and then press 'Next'.

Wireless Connection

Select a 2.4GHz Wi-Fi network and enter your password. The device does not work with 5G Wi-Fi networks.

Diagram Description: Shows a Wi-Fi selection screen with '2.4Ghz' and '5Ghz' options, and a password input field.

Waiting for Connection

Diagram Description: Shows a progress indicator with stages like 'Device searching', 'Registering to the cloud', and 'Initializing device'.

Successful Connection

Diagram Description: Shows a 'Connection successful' screen with 'Add successfully' and a field for the device name, e.g., 'My camera'.

Note: If the camera does not connect to the network, insert the "pin" into the hole, press and hold the "reset" button for more than 5 seconds, and reconnect after hearing the beep. If it continues to fail, send us an email at support@mubview.com.

Installing the Camera

Diagram Description: Illustrates mounting the camera on a wall at a height of 7-10 feet (2-3m) and tilting it down at an angle of approximately 15 degrees. It also shows the importance of keeping the PIR lens level.

1. The camera should be placed 7-10 feet (2-3m) from the ground.
2. Tilt the camera downwards at an angle of about 15°.
3. Keep the PIR lens level for best results.

Diagram Description: Shows two scenarios for motion detection: a correct installation where motion is detected, and an incorrect installation where motion is not detected due to vertical placement.

4. It is not suggested to install the camera vertically towards moving objects; otherwise, it may not detect motion events or may cause delays.

To Reduce False Alerts, Keep in Mind

• Do not install the camera in a position facing strong lights, glass, windows, or pools.
• Do not place the camera too close to any area with heavy traffic.
• The recommended distance between the camera and moving objects is 10M (33ft).
• Stay away from power outlets, including air conditioning vents, humidifier vents, projector heat transfer grilles, etc.
• If there is any delay in motion detection or false alerts, please contact the 24/7 after-sales service via support@mubview.com.

Resetting the Camera

Diagram Description: Shows the back of the camera with the reset hole labeled 'P' and an arrow indicating insertion of a pin.

Reset Hole: Insert the "pin" into the hole. Keep it pressed for 5 seconds to reset the camera.

Sharing Between Multiple Users

The camera can be shared with other people in two ways:

• Allow them to view but not control the camera.
• Allow them to view and control the camera.

Steps for sharing:

1. User A scans User B's QR code or enters User B's account ID.
2. User B accepts the sharing.

Frequently Asked Questions (FAQs)

For more information about FAQs, visit the "Me"-"Frequently Asked Questions" section in the app, or contact us by email.

Is the device disconnected?

1. Check that the unit is powered on and observe that the unit's working light is on.
2. Check that the Wi-Fi network is good and restart the router.
3. If the device is located far from the router, making it impossible to get a good Wi-Fi signal, it is recommended to move the router closer or add a Wi-Fi extender to improve your home's Wi-Fi performance.
4. Remove the camera from your Mubview account, reset the device, and re-add it.
5. Check that the device firmware and applications are updated.

Updating the router or Wi-Fi password?

Remove the camera from your Mubview account, reset the device, and then re-add it using the new Wi-Fi or password.

Cannot play history videos?

1. Check the SD card status in "Settings" to ensure the SD card is recognized correctly.
2. Reinsert the SD card.
3. In the app, format the SD card.
4. Try another new SD card.

Does the alarm activate frequently?

1. In the app, lower the sensitivity of the motion detection alarm.
2. Check if there are objects within the device's field of view that interfere and trigger the PIR sensor, such as outdoor air conditioning units, moving cars, passing pedestrians, etc. Adjust the device's angle to avoid these interfering objects.
3. Enable "Alarm only when people appear" to filter out useless alarms using human-based algorithms.

Cannot receive alarm push notifications on your phone?

1. Turn on the push notification permission for the "Mubview" app in your phone's system settings.
2. Ensure that the device's motion detection function is successfully enabled.
3. Restart your phone and try clearing your Android phone's cache.
4. Check that the network is good.

Troubleshooting Network Connection Issues

The indicator has a solid red light

1. If the indicator has a solid red light, please reset or unplug the device and reconfigure it.
2. If the reset does not work, please contact our technical engineers at support@mubview.com to obtain the device update package (please check if you have an SD card reader and an SD card first).
3. If all the above methods do not work, please do not hesitate to contact us for further solutions.

The indicator is red and blinks slowly, then blinks red rapidly after the device scans the QR code, and makes no "bee" sound

The above case may be caused by any of the following reasons: the QR code is abnormal, the lens is out of focus, or the device is defective.

1. Ensure your phone is 5-8 inches from the lens and try scanning the QR code from different angles.
2. If your phone is of a new brand, this could cause an abnormal QR code. In this case, please provide us with a screenshot of the QR code and your phone's model and operating system version.
3. Ensure the lens is clean. Try the AP mode to configure your phone and then check if the lens is out of focus.
4. If you still cannot configure your device and the device does not respond during configuration, please provide us with your device's serial number, a screenshot of the QR code, and the exact time you configured your device (if possible, provide a video of your device configuration) to help us solve the problem.

The indicator is red and blinks slowly, then turns to rapid red light after the device scans the QR code. But the rapid red light does not turn blue

The indicator blinking rapidly in red means the device has recognized the QR code successfully. The reasons why the device may not configure are as follows:

1. The Wi-Fi is 5G instead of 2.4G.
2. Incorrect password.
3. Unstable network. Please place your device next to the router when configuring. If it still doesn't work, please restart your router and reset your device to try again. Also, you can try using your mobile data as a hotspot to configure your device and test if it works with hotspot Wi-Fi.
4. If it doesn't work with hotspot, the internal Wi-Fi antenna of the device might be defective. In this case, please do not hesitate to contact us for further solutions.

The indicator is red and blinks slowly, and turns to rapid red light after the device scans the QR code. And the rapid red light turns blue after a while, but the device could not be added to the APP

Please provide us with your SN/account information, as well as the exact time you configured your device. We will send this information to the technical engineers team to solve the problem.

MUBVIEW Official After-sales Email: support@mubview.com

FCC Notice

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Radio Frequency Exposure Statement

The device has been evaluated to meet general RF exposure requirements. The device can be used in fixed/mobile exposure condition. The minimum separation distance is 20 cm.

Notice: Shielded cables

All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.

[CE] This product complies with the radio interference requirements of the European Community.

Declaration of Conformity

Hereby, MUBVIEW declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. For the declaration of conformity, visit the Web site: https://www.mubview.com/

RF exposure information :

The Maximum Permissible Exposure (MPE) level has been calculated based on a distance of d=20 cm between the device and the human body. To maintain compliance with RF exposure requirement, use product that maintain a 20cm distance between the device and human body.

T8360 Wi-Fi Operating Frequency Range: 2412-2472 MHz(2.4G); Wi-Fi Max Output Power: 17.66 dBm(ERIP); T8360 Bluetooth Operating Frequency Range: 2402~2480 MHz; Bluetooth Max Output Power:5.43 dBm(EIRP).

IC Statement

This device complies with Industry Canada Licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

This Class B digital apparatus complies with Canadian ICES-003.

IC RF Statement

When using the product, maintain a distance of 20cm from the body to ensure compliance with RF exposure requirements.

Recycling and Compliance

[♻️] This product is designed and manufactured with high quality materials and components, which can be recycled and reused.

[?️❌] This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.

[UKCA] This product complies with the radio interference requirements of the United Kingdom Declaration of Conformity.

Hereby, MUBVIEW declares that this product is in compliance with Radio Equipment Regulations 2017. The full text of the UK declaration of conformity is available at the following internet address: https://www.mubview.com/

Thank You

User guide videos are available in multiple languages.

EU Representative

SUCCESS COURIER SL

Calle de RIO TORMES 13A, oficina 1, Fuenlabrada, Madrid, 28947 Spain

Email: support@mubview.com

UK Representative

GOAL REACH CONSULTING LTD

OFFICE 1029 3 HARDMAN STREET 10TH FLOOR, SPINNINGFIELDS MANCHESTER, UK M3 3HF

Email: support@mubview.com

[FCC] [CE] [UKCA] [♻️] [?️❌] [RoHS]

Made In China

FCC ID: 2AXBN-Q5