Introduction to Daikin Cloud Service
Daikin Cloud Service is an online remote monitoring platform designed for HVAC professionals. It empowers users to monitor, fine-tune, and control Daikin Residential products throughout their lifecycle, ensuring optimal performance and efficient operation.
Installers can remotely monitor and control a range of parameters and data points on customer products, enabling rapid diagnosis and resolution of service issues.
Benefits for Installers
Increased Installation Capacity
Remote diagnostics and troubleshooting streamline processes, leading to faster and more effective solutions. This minimizes physical site visits and increases overall installation capacity. It also helps resolve issues with defective components.
Cost Savings
Remote monitoring reduces the need for physical visits, making it easier to repair issues on the first visit and saving time and travel costs. This makes the installer's work more cost-effective.
Improved Customer Service
Installers can offer faster and better support to customers by remotely monitoring their systems. This allows for quick responses to customer inquiries, rapid delivery of solutions, and a higher level of service.
Problem Resolution Comparison
Single Problem, No Defective Components
⚠️Without Daikin Cloud Service (DCS): Problem identification ? Customer call ? Unnecessary travel ? Investigation.
⚙️With Daikin Cloud Service (DCS): Problem identification ? Customer call ⚙️ Remote support ? Investigation.
This eliminates unnecessary travel.
Complex Problem, With Defective Components
⚠️Without Daikin Cloud Service (DCS): Problem identification ? Customer call ? Unnecessary travel ? Investigation.
⚙️With Daikin Cloud Service (DCS): Problem identification ? Customer call ⚙️ Remote support ? Investigation.
This eliminates unnecessary travel.
Benefits for End-Users
Reduced Downtime
Quick identification and resolution of problems minimize system downtime, ensuring continuous comfort and operation.
Cost Savings
Remote monitoring makes it easier to identify and solve problems without requiring physical customer visits, thereby reducing travel and visit costs.
Peace of Mind
Customers gain peace of mind knowing their systems are remotely monitored and that potential issues will be resolved promptly, leading to a better overall customer experience.
Service Efficiency and Time Savings
Diagrams illustrate how Daikin Cloud Service enhances efficiency. One flow shows that without DCS, 'Service Execution' might lead to 'Unnecessary Travel' before the system is 'Resolved'. With DCS, 'Service Execution' can lead directly to 'Resolved' with significant 'Time Savings' ⏱️.
Another scenario shows that without DCS, 'Unnecessary Travel' might precede 'Parts Order' and 'Service Execution'. With DCS, 'Parts Order' ? can be made after initial remote assessment or during 'Service Execution' ?, leading to a 'Resolved' state and 'Time Savings' ⏱️, often by avoiding unnecessary trips.
Data, Settings, and Analysis
User and Local Settings
Access to user settings allows installers to monitor and adjust settings remotely if problems arise, eliminating the need for customer visits. Local settings provide installers control over a wide range of basic and advanced configurations, such as the operation of Daikin's "2-area motion detection sensor" technology and adjustments to desired room temperatures for maximum comfort.
Data Collection and Analysis
Installers have access to 36 data points and can view up to two months of historical data, enabling remote monitoring of vital home information. The new visualization feature with a graphical display makes it easier to analyze trends and quickly identify problems, often leading to a remote solution. If a physical visit is necessary, parts can be ordered in advance to ensure the problem is resolved on the first visit.
Data Visualization Example
Visual representations depict user settings (e.g., temperature display ?️) and data points over time. These graphical displays facilitate the analysis of trends and system performance, aiding in quicker problem diagnosis.
Accessing Daikin Cloud Service
How to Access the Tool
Daikin Cloud Service Residential is available through the Stand By Me portal and the e-Care app. These platforms allow for real-time monitoring and operation of Daikin HVAC systems, provided an internet connection is available.
What is Stand By Me?
Stand By Me is a digital platform that functions as a digital logbook. It allows users to track the status of installed products and manage their service portfolio. Via Stand By Me (SBM), users can:
- ✅ Manage warranty information
- ⚙️ Perform remote monitoring
- ? Manage maintenance
- ? Log repair activities
- ? Get an overview of orders
Available Models and Support
Available Models
For information on all current models compatible with Daikin Cloud Service (DCS), please contact your local Daikin representative.
Further Information
For additional details on Stand By Me and other digital tools, contact your local Daikin representative. They can also provide information on upcoming courses.
