IKEA Bathroom Guarantee Information

Details on 10-year and 3-year guarantees for IKEA bathroom products.

Introduction

Everyday life places high demands on bathroom furniture. IKEA bathrooms undergo rigorous tests to meet strict standards for quality, strength, and durability, tested under the highest standards in domestic applications.

Guarantee Periods and Covered Products

10-Year Guarantee

This guarantee covers defects in material and workmanship for the following products:

Bathroom furniture series: ENHET, HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, HAGAÅN, LETTAN, FAXÄLVEN
Mirror and mirror cabinets: LETTAN, FAXÄLVEN
Wash-basin base cabinet with doors: BYASJÖN
Countertops: TOLKEN, ÅLSKEN
Legs: ALMAÅN
All wash-basins (including water trap)
Mixer taps
Shower mixers (including bath shower mixers)
Shower screens, shower doors, hinged bath shower screens: OPPEJEN
Shower trays: FOTINGEN

3-Year Guarantee

This guarantee covers defects in material and workmanship for the following products:

ÅBÄCKEN mist nozzle for mixer tap
Shower accessories:
- Shower heads: BROGRUND, VOXNAN
- Hand showers: BROGRUND, VOXNAN, VALLAMOSSE, LILLREVET
- Shower hoses: BROGRUND, VOXNAN, VALLAMOSSE, LILLREVET, KOLSJÖN
- Riser rails: BROGRUND, VOXNAN, VALLAMOSSE
- Shower shelves: BROGRUND, VOXNAN
- Hand shower parking bracket: KOLSJÖN
- Wipers: OPPEJEN
- Door seals: OPPEJEN

Guarantee Validity and Coverage

How Long is the Guarantee Valid?

The 10-year guarantee is valid for ten (10) years from the date of purchase. The 3-year guarantee is valid from the date of purchase. The original purchase receipt is required as proof of purchase for all guarantees.

What is Covered Under This Guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship for the specified bathroom products. IKEA products are tested well beyond relevant international standards.

What is Not Covered Under This Guarantee?

Products that have been stored, assembled, or installed incorrectly.
Inappropriate use, abuse, misuse, alteration, or cleaning with wrong methods or products.
Normal wear and tear, cuts, scratches, or damage caused by impacts, accidents, or waterborne debris.
Use for public use, outdoors, or in a corrosive environment.
Consequential or incidental damages. (Note: Some US states may not allow these limitations).
Filter/aerator of mixer taps (requires regular cleaning or replacement).

Problem Resolution and Support

What Will IKEA Do to Correct the Problem?

IKEA will examine the product. If deemed covered, IKEA will, at its sole discretion, repair the defective product or replace it with the same or a comparable product. IKEA will cover costs of repairs, spare parts, labour, and travel if the product is accessible without special expenditure. Replaced parts become IKEA property. If an item is no longer sold, IKEA will provide an appropriate replacement.

Installation

Specific furniture series (e.g., ENHET, HAVBÄCK) must be fixed to the wall. Ensure walls can support the furniture's weight to prevent injury or damage. If uncertain about installation, contact a professional. Wall screws are not included; consult a specialized dealer for suitable systems. Always follow assembly, installation, and care instructions carefully.

Certification

Certain countries have statutory requirements for bathroom mixer taps and shower products. IKEA's products have been approved and certified to meet relevant market demands.

How Country, Provincial, and State Law Applies

This guarantee provides specific legal rights, in addition to your statutory legal rights.

How to Reach Us If You Need Service

Contact your local IKEA store. You can find the address and phone number in the IKEA catalogue or at www.IKEA.co.uk.

Save the Receipt

Your original purchase receipt is proof of purchase and is required for the guarantee to apply. If any issues arise or if you are not satisfied, contact IKEA at IKEA.co.uk.

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