Reolink RLC-823S1/RLC-823S2 Operational Instruction

Technical Support

For technical assistance, visit the official support site and contact the Reolink support team before returning products: https://support.reolink.com.

What's in the Box

• [Camera]
• [Waterproof Lid]
• [1m Network Cable]
• [Quick Start Guide]
• [Surveillance Sticker]
• [Mounting Template]
• [Power Adapter]
• [Pack of Screws]
• [Wire Rope Anchor]

Camera Introduction

The camera features the following components:

• 1: [Bracket]
• 2: [Daylight Sensor]
• 3: [Microphone]
• 4: [Lens]
• 5: [IR LEDs]
• 6: [Spotlight]
• 7: [microSD Card Slot]
• 8: [Reset Button]
• 9: [Speaker]
• 10: [LAN Port]
• 11: [Power Port (Optional)]

Diagram shows a PTZ camera with numbered components.

Connection Diagram

Before initial setup, connect your camera as follows:

1. Connect the camera to a Reolink NVR (not included) using an Ethernet cable.
2. Connect the NVR to your router, then power on the NVR.

NOTE: The camera requires power from a 12V DC adapter or a PoE powering device (e.g., PoE injector, PoE switch, or Reolink NVR, none of which are included in the package).

Diagram illustrates connecting a Power Adapter, Reolink NVR, PoE IP Camera, and Router with Ethernet cables. It also shows an alternative connection via a PoE switch or injector.

Set up the Camera

Download and launch the Reolink App or Client software, and follow the on-screen instructions for initial setup.

On Smartphone

Scan the QR code to download the Reolink App. Available on the App Store and Google Play.

On PC

Download the Reolink Client from: https://reolink.com/support/app-client/.

NOTE: If connecting to a Reolink PoE NVR, set up the camera via the NVR interface.

Mount the Camera

Installation Tips

• Avoid pointing the camera directly at light sources.
• Do not point the camera towards a glass window, as glare from infrared LEDs, ambient lights, or status lights can degrade image quality.
• Position the camera in a well-lit area, avoiding shaded spots, for optimal image quality. Ensure consistent lighting for both the camera and the subject.
• Protect power ports from water, moisture, dirt, and other elements.
• The camera is waterproof and can withstand rain and snow, but it is not submersible.
• Avoid installing the camera where rain or snow can directly hit the lens.

Install the Camera

Wall Mounting

1. Connect the wire rope anchor between the camera and the bracket.
2. Place the mounting template on the desired wall position and drill holes accordingly.
3. Install two screws into the upper two holes and hang the bracket over them.
4. Install another two screws into the lower two holes to secure the bracket.

Diagrams illustrate connecting the wire rope anchor, using the template to drill holes, and securing the bracket with screws.

Ceiling Mounting

1. Loosen the screws to detach the camera from the bracket.
2. Loosen the two screws on the bracket (internal and external), swivel it to a vertical position relative to the ceiling, and then tighten the bracket screws.
3. Connect the wire rope anchor between the camera and the bracket.
4. Place the mounting template on the desired ceiling position, drill holes, and insert drywall anchors if needed.
5. Secure the bracket base to the mounting surface with screws.

Diagrams show detaching the camera, adjusting the bracket for ceiling mounting, connecting the anchor, using the template, and securing the bracket.

Troubleshooting

Camera Is Not Powering On

If the camera is not powering on, try these solutions:

• Ensure the camera is properly powered. PoE cameras require a PoE switch/injector, Reolink NVR, or a 12V 2A power adapter.
• If connected to a PoE device, try another PoE port.
• Try a different Ethernet cable.

If problems persist, contact Reolink Support at https://support.reolink.com.

Picture Is Not Clear

If the camera image is unclear, try these solutions:

• Clean the camera lens for dirt, dust, or spiderwebs with a soft cloth.
• Point the camera towards a well-lit area, as lighting significantly affects image quality.
• Upgrade the camera firmware to the latest version.
• Restore the camera to factory settings and check again.

If problems persist, contact Reolink Support at https://support.reolink.com.

Pan & Tilt Is Not Working

If the pan & tilt feature is not functioning, try these solutions:

• Power cycle the camera and check if it pans/tilts automatically. If not, the camera might be faulty.
• If pan/tilt fails via Reolink App/Client on WAN (remote), try it on LAN (local).
• Update the Reolink App/Client and camera firmware to the latest version.
• Restore the camera to factory settings and re-check pan/tilt.

If problems persist, contact Reolink Support at https://support.reolink.com.

Specifications

General

• Dimensions: 373*177*140mm (Ceiling Mount)
• Weight: 2.34kg
• Operating Temperature: -10°C to 55°C (14°F to 131°F)
• Operating Humidity: 10%-90%

For more specifications, visit https://reolink.com/.

Notification of Compliance

CE Declaration of Conformity

Reolink declares that this device complies with the essential requirements and other relevant provisions of EMC Directive 2014/30/EU and LVD 2014/35/EU.

FCC Compliance Statements

This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

ISED Compliance Statements

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Correct Disposal of This Product

This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.

Limited Warranty

This product comes with a 2-year limited warranty, valid only if purchased from the official Reolink Store or an authorized Reolink reseller. Learn more: https://reolink.com/warranty-and-return/.

Terms and Privacy

Use of the product is subject to your agreement to the Terms of Service and Privacy Policy at reolink.com. Keep out of reach of children.

Technical Support

For technical assistance, visit the official support site and contact the support team before returning products: https://support.reolink.com.