Quick Start Guide

Contents

• What's in the Box
• Introduce the NVR
• Introduce the Cameras
• Connection Diagram
• Set up PoE NVR System
• Mount Tips for the Cameras
• Troubleshooting
• Specifications
• Notification of Compliance

What's in the Box

The package typically includes the following components. Quantity may vary by model.

• NVR (Network Video Recorder): The central unit for managing and recording camera feeds.
• Bullet or Dome Camera: The surveillance camera unit.
• Pack of Screws: For mounting the camera.
• Waterproof Lid: Protects camera connections.
• 1m Network Cable: For connecting devices.
• 18m Network Cable: A longer network cable for camera connection.
• NVR Power Adapter: Powers the NVR unit.
• USB Mouse: For navigating the NVR interface.
• HDMI Cable: For connecting the NVR to a monitor.
• Surveillance Card: May contain setup information or warranty details.
• Quick Start Guide: This document.
• Mounting Hole Template: Aids in camera installation.

Introduce the NVR

The NVR (Network Video Recorder) is the core of your surveillance system. Key components and ports include:

Front Panel:

• USB Port: For connecting accessories like a mouse or USB drive.
• Power LED: Indicates the power status of the NVR.
• HDD LED: Indicates the status of the hard drive.
• Control Panel: Buttons for basic navigation (e.g., Menu, Select).

Rear Panel:

• USB Port: Additional USB port.
• Power Switch: To turn the NVR on/off.
• Audio Out: For audio output.
• Power Input: Connect the power adapter here (e.g., DC 52V IN).
• HDMI Port: For connecting to a monitor via HDMI cable.
• VGA Port: For connecting to a monitor via VGA cable.
• LAN Port: Connects the NVR to your router or network.
• PoE Interface: Ports that provide power and data to PoE cameras.

NOTE: The actual appearance and components may vary with different products.

Introduce the Cameras

Reolink cameras are designed for clear surveillance. Components include:

Bullet Camera Components:

• Mount: For attaching the camera to a surface.
• Metal Case: Durable housing.
• Spotlight: Integrated light for color night vision.
• Lens: Captures the video feed.
• Infrared Lights: For black and white night vision.
• Daylight Sensor: Detects ambient light levels to switch modes.
• Built-in Mic: Captures audio.
• Speaker: For two-way audio communication.
• Waterproof Lid: Protects connections.
• Network Cable: Connects the camera to the NVR or network.
• Reset Button: Press and hold for approximately 10 seconds to restore factory settings.
• Power Port (Optional): For alternative power connection if not using PoE.

Dome Camera Components:

Dome cameras share many components with bullet cameras, including Mount, Lens, Infrared Lights, Daylight Sensor, Built-in Mic, Speaker, Waterproof Lid, Network Cable, Reset Button, and Power Port (Optional). The form factor is a dome shape.

NOTE: Different types of cameras are introduced. Please check your package for specific models. The actual appearance and components may vary with different product models.

Connection Diagram

Follow these steps to connect your system before final installation:

1. Connect Network and Mouse: Connect the NVR's LAN port to your router using a network cable. Then, connect the USB mouse to one of the NVR's USB ports.
2. Connect to Monitor: Connect the NVR to your monitor using an HDMI or VGA cable. NOTE: A VGA cable is not typically included in the package.
3. Connect Cameras: Connect your Reolink PoE cameras to the PoE ports on the NVR using network cables.
4. Power Up: Connect the NVR to a power outlet using its power adapter and turn on the power switch.

Set up the NVR System

Upon initial startup, a setup wizard will guide you through configuring your NVR system. You will be prompted to set a secure password for your NVR. It is crucial to remember this password.

Accessing the System:

You can access your NVR system via the Reolink App on your smartphone or the Reolink Client software on your PC.

• On Smartphone: Download the Reolink App from your device's app store (e.g., Apple App Store, Google Play). Scan the provided QR code if available.
• On PC: Download the Reolink Client software from the official Reolink website. Visit https://reolink.com/support/app-client/.

Mount Tips for the Cameras

To ensure optimal performance and image quality, consider these mounting tips:

• Avoid facing cameras directly towards strong light sources or bright windows, as this can cause glare and affect image quality due to reflections from infrared LEDs or ambient light.
• Position cameras in areas with balanced lighting. Avoid placing them in shaded areas while pointing towards brightly lit scenes, as this can degrade image quality. For the best results, ensure the lighting conditions for the camera and the subject are similar.
• Periodically clean the camera lens with a soft, dry cloth to maintain clear images.
• Ensure that power ports are protected from water, moisture, and dirt.
• While Reolink cameras feature IP ratings for weather resistance (e.g., IP66) allowing them to withstand rain and snow, they are not designed for underwater use.
• Do not install cameras where rain or snow can directly hit the lens.
• Cameras can operate in cold temperatures as low as -25°C (-13°F). The internal heat generated during operation helps maintain functionality. You may consider powering the camera indoors for a few minutes before outdoor installation in very cold conditions.

Troubleshooting

No Video Output on the Monitor/TV

If you are not seeing any video output on your monitor:

• Ensure your TV/monitor resolution is set to 720p or higher.
• Verify that the NVR is powered on.
• Check HDMI/VGA cable connections. Try swapping cables or using a different monitor to test.

If the issue persists, please contact Reolink Support at https://support.reolink.com.

Failed to Access the PoE NVR Locally

If you cannot access the NVR locally via your phone or PC:

• Confirm the NVR's LAN port is connected to your router via a network cable.
• Try using a different Ethernet cable or connecting the NVR to another port on your router.
• Navigate to Menu > System > Maintenance and restore all settings to factory defaults.

If the issue persists, please contact Reolink Support at https://support.reolink.com.

Failed to Access the PoE NVR Remotely

If you cannot access the NVR remotely:

• Ensure you can access the NVR system locally first.
• In the NVR Menu, navigate to Network > Network > Advanced and confirm that 'UID Enable' is selected.
• Connect your phone or PC to the same local network (LAN) as your NVR. Try browsing any website to confirm your internet connection is working.
• Reboot both your NVR and your router, then try accessing the system again.

If the issue persists, please contact Reolink Support at https://support.reolink.com.

Specifications

NVR:

• Decoding Resolution: 12MP/8MP/5MP/4MP/3MP/1080p/720p
• Operating Temperature: -10°C to 45°C (14°F to 113°F)
• Size: 260 x 41 x 230mm
• Weight: 2.0kg

Camera:

• Night Vision: Up to 30 Meters (100ft)
• Day/Night Mode: Auto Switchover
• Operating Temperature: -10°C to 55°C (14°F to 131°F)
• Operating Humidity: 10%-90%
• Weather Resistance: IP66

For more detailed specifications, visit https://reolink.com/.

Notification of Compliance

FCC Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For more information, visit: https://reolink.com/fcc-compliance-notice/.

Simplified EU Declaration of Conformity

Reolink declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/30/EU.

Correct Disposal of this Product

This marking indicates that the product should not be disposed of with other household waste throughout the EU. To prevent potential harm to the environment or human health from uncontrolled waste disposal, and to promote the sustainable reuse of material resources, please recycle it responsibly. To return your used device, please visit the Return and Collection System or contact the retailer from whom the product was purchased.

Limited Warranty

This product comes with a 2-year limited warranty, valid only if purchased from the Reolink Official Store or an authorized Reolink reseller. Learn more at: https://reolink.com/warranty-and-return/.

NOTE: If you are not satisfied with your purchase and plan to return it, it is strongly recommended to format the inserted HDD first.

Terms and Privacy

Use of this product is subject to your agreement with the Terms of Service and Privacy Policy available at reolink.com. Keep the product out of reach of children.

End User License Agreement

By using the product software embedded within the Reolink product, you agree to the terms of this End User License Agreement ("EULA") between you and Reolink. Learn more: https://reolink.com/eula/.

Technical Support

For any technical assistance, please visit our official support site and contact our support team before returning the product. Visit: https://support.reolink.com.