The Power of Staying Current
The PDF cover image depicts a professional woman wearing a headset, suggesting customer service or operational support. The content emphasizes that your MOTOTRBO system is a critical operational asset, not just a static tool. Your platform is designed to strengthen and adapt over time, and regular software updates are key to unlocking its full potential, ensuring your system remains reliable today and ready for future challenges.
Key Benefits of Staying Current:
- Enhanced Security: Software updates are crucial to safeguard against cyber threats that exploit known weaknesses.
- Future-Ready Innovation: Delivers continuous innovation and new functionality to future-proof your investment and maximise your system's lifecycle.
- Operational Resilience & Performance: Resolves critical software bugs and optimises performance to maximise uptime and prevent costly operational disruptions.
- Seamless Compatibility: Ensures seamless interoperability with third-party applications so that all connected systems continue to work together flawlessly.
- Managed Support & Financial Predictability: Guarantees ongoing access to expert technical support, preventing the significant operational risks and unplanned costs of an unsupported system.
Standard MOTOTRBO Infrastructure Warranty
The image on this page shows a large, luxurious resort or hotel complex, metaphorically representing system continuity and stability. The text explains that MOTOTRBO infrastructure hardware is designed for long-lasting performance, but equipment failures can occur. All MOTOTRBO infrastructure hardware comes with an Enhanced Warranty as standard, providing a manufacturing warranty for 2 years on hardware and 5 years of software updates and technical support. Optional service packages are also available to provide extended and enhanced levels of protection.
Enhanced Warranty Features:
- Manufacturing Defect Repair (2 Years): ⚙️ Motorola Solutions will repair any failures caused by a manufacturing issue for two years from the date of purchase. Repairs are carried out to the highest quality standards by trained technicians at our central repair facility.
- Remote Technical Support: ? Should the unexpected happen, system engineers are available to help. They can remotely troubleshoot and resolve network issues, even connecting directly to your system to diagnose problems.
- Software Updates: ⬆️ Motorola Solutions constantly innovates, adding new features through software releases. Take advantage of these updates and enhancements with access to the latest versions of firmware for your infrastructure. Enhanced Warranty provides access to the latest versions for 5 years.
Optional Support Services
Extend your hardware's life and eliminate costly downtime with additional features like hardware repair and advanced replacement services. These services ensure your systems stay operational for longer, allowing you to focus on your business without interruption.
- Hardware Repair: ? Our optional hardware repair service increases repair coverage for the CMSS for 5 years, aligning repair with your Technical and Software support. This service covers wear and tear repairs as well as manufacturing defects. Depending on your service package, a 20-day, 10-day, or 5-day processing time is provided in our dedicated repair centre.
- Advanced Replacement: ?➡️ Optional support services for infrastructure include advance replacement, meaning substitute equipment is sent to your site to replace failed hardware, allowing you to get your system up and running as soon as possible.
Capacity Max Care (Capacity Max Only)
The image on this page shows a technician carefully working on electronic equipment, illustrating hands-on technical expertise and maintenance. The text explains that if you are managing an expanding Capacity Max system, its business-criticality will grow with scale. The impact of faults or failures can become a significant concern. To help manage these risks, Motorola Solutions offers a different level of support for Capacity Max customers.
Capacity Max Care expands your Enhanced Warranty coverage to 7 years and includes options for network update and monitoring services. Choose one or both to fit your needs.
- Server Hardware Refresh: ?️ Network Updates align your system with the MOTOTRBO platform life cycle, offering the ability to keep your system protected and operating optimally through carefully programmed software and hardware releases. Network Updates also feature new functionality to further enhance your infrastructure, ensuring you have the latest features available.
- Network Monitoring: ? With network event monitoring, Motorola Solutions connects securely and seamlessly to your infrastructure. Dedicated, highly-trained staff in our Technical Support Operations team proactively detect, troubleshoot, and rapidly resolve network issues. When an actionable event is detected, network specialists conduct remote diagnosis using an extensive knowledge database to identify and resolve the problem quickly and accurately.
Feature Summary
This table provides a summary of features included with Enhanced Warranty and Capacity Max Care.
| Feature | Enhanced Warranty (Included with initial purchase) | Capacity Max Care |
|---|---|---|
| Manufacturing Defect Repair (2 Years) | ✔️ Included | ✔️ Included |
| Remote Technical Support | ✔️ Included | ✔️ Included |
| Software Updates | ✔️ Included | ✔️ Included |
| Hardware Repair | ⚪ Optional | ⚪ Optional |
| Advanced Replacement | ⚪ Optional | ⚪ Optional |
| Server Hardware Refresh | ⚪ Optional | ✔️ Included |
| Network Monitoring | ⚪ Optional | ✔️ Included |
| Support Duration | 5 Years | 7 Years |
Legend: ✔️ = Included, ⚪ = Optional
Learn More
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