MOTOTRBO™ Infrastructure Services
For the long term
MOTOTRBO infrastructure hardware includes an Enhanced Warranty as standard, providing a 2-year manufacturing defect repair on hardware, plus 5 years of software updates and technical support. However, maintaining peak system performance over the long term requires planning and continuous attention.
Capacity Max Care offers the latest features and technology upgrades, simplifying the process, delivering predictable operating costs, and reducing the administrative burden for your team.
Key Benefits
Simplify system lifecycle planning
MOTOTRBO service packages ensure your infrastructure remains eligible for software updates, with advanced options available for system server hardware refreshes.
Maximize system performance
MOTOTRBO Services allow you to leverage advanced features, new technologies, and security enhancements to maximize your MOTOTRBO system's performance.
Increase Network Availability
Our optional network event monitoring service helps address issues before they cause downtime. Motorola Solutions' technical support operations team proactively detects, identifies, and reports system issues, providing recommended actions for immediate resolution.
Lower total cost of ownership
Unbudgeted repairs or replacements can impact your business. MOTOTRBO service packages consolidate software management costs into a predictable expense. The hardware refresh option, available with Capacity Max Care, helps customers control system costs and avoid major capital expenses.
Feature Summary
| Feature | Included with initial purchase: | Enhanced Warranty | Capacity Max Care |
|---|---|---|---|
| Manufacturing Defect Repair (2 Years) | ✔️ | ✔️ | ✔️ |
| Remote Technical support | ✔️ | ✔️ | ✔️ |
| Software Updates | ✔️ | ✔️ | ✔️ |
| Hardware Repair | ⚪ | ✔️ | |
| Advanced Replacement | ⚪ | ✔️ | |
| Server Hardware Refresh | ⚪ | ✔️ | |
| Network Monitoring | ⚪ | ✔️ | |
| Support Duration | 5 Years | 7 Years |
Note: ⚪ indicates optional or not included.
