Ingenico Desk Series

1. Introduction

Thank you for choosing an Ingenico payment terminal. This user guide provides necessary information about safety precautions, unpacking, installation, and maintenance of your terminal.

? This symbol indicates an important Warning.

? This symbol indicates a piece of advice.

2. Unpacking

According to the model, the following items are included in the packaging box (including optional accessories):

• The terminal equipped with its paper roll
• The power supply with its cable connection (according to national needs)
• The cable connection for the telephone or Ethernet network
• This installation guide
• User guide

Visual Description: The page displays two Ingenico payment terminals: Desk/3200 on the left and Desk/5000 on the right. The Desk/3200 shows the time and date. The Desk/5000 displays various app icons like "Smart terminals", "Taxi reservation", "Smart Wallet", "Loyalty", and "Bill Split". It also shows illustrations of a wall-mounted power supply unit, a desktop power supply unit, and cable connections for telephone or Ethernet networks.

3. Recommendations

3.1 Safety

Power on/Power down – Emergency stop

To power on or power down the terminal, connect or disconnect the power supply from the electric outlet.

Lithium battery cell

The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component.

Electrical power supply network

The electrical outlet must meet the following criteria:

• Must be installed near the equipment and easily accessible
• Must meet standards and regulations in the country of use
• For type A plug, the protection of the installation must be set to 20 A
• Except for Norway, do not connect on an IT electrical network

Telephone network

The phone network must comply with standards and regulations in the country of use.

Explosion areas

Certain regulations restrict the use of radio equipment in chemical plants, fuel depots, and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Electronic health appliances

According to the model, your terminal could be a radio transmitter which may interfere with health appliances, such as hearing aids, pacemakers, or hospital equipment. Consult your doctor or the equipment manufacturer for appropriate advice.

Bottom side compartment trapdoor

Located under the terminal, it must be in place during normal operation of the terminal.

3.2 Telephone emergency, hanging up

If you have an urgent call to make and the terminal hangs on the line, perform the following steps to get a dial tone:

1. Place the handset in the hang-up position.
2. Press the red key (=cancel).
3. Alternatively, disconnect the power supply from the mains.
4. Alternatively, disconnect the terminal telephone connector from the telephone line socket and then plug it back into the telephone line socket.

You will get a dial tone within 6 seconds.

3.3 Security of your terminal (tampering attempt detection)

Your device fulfills current applicable PCI PTS security requirements. Upon receipt, check for signs of tampering. It is strongly advised that these checks are performed regularly. Check that the keypad is firmly in place and that there is no evidence of unusual wires connected to any ports or associated equipment. Such checks warn of unauthorized modifications or suspicious behavior. Your terminal detects any "tampered state" by flashing "Alert Irruption!". Further use will be impossible. If you observe this message, contact the terminal helpdesk immediately.

Ensure that privileged access to your terminal is only granted to independently verified trustworthy staff. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

Your device is also available with PCI PTS compliant pin-shield.

Visual Description: Two illustrations show Ingenico terminals equipped with PIN shields, designed to prevent visual observation of PIN entry.

3.4 Desk series: Fixed Installation

If the cardholder cannot shield their PIN entry, the device may be used without a PIN shield, provided it is installed as follows:

• The device must be angled at 45 degrees or more to prevent oversight from the rear.
• The device must be fitted in a swivel stand allowing customer adjustment, or fixed in a position that prevents oversight.
• The device environment must include conspicuous notices informing the customer to shield their PIN during entry.
• The device must be deployed to prevent oversight from other customers, either by placement of lanes or by the environment shielding the PIN entry process.
• The terminal is exclusively for indoor use. If these conditions are not met, the device with a PIN shield must be used.

3.5 Characteristics

Terminal

Power supply unit (wall mounted)

3A Desktop power supply unit

The power supply unit is especially designed by the manufacturer for its terminal with contactless function; do not use another one.

4A Desktop power supply unit

The power supply unit is especially designed by the manufacturer for its terminals without any Radio transceivers; do not use another one.

Accordance terminal / type of power supply

Cable length

4. Installation

4.1 Positioning the terminal

Install the terminal on a flat surface with easy access to an electrical outlet and telephone line. Place the terminal away from any heat source and protected from dust, vibrations, and electromagnetic radiations (away from video terminals, PCs, anti-shoplifting barriers, etc.). The terminal is exclusively made for indoor use.

Operating conditions

Storage conditions

4.2 Connections

All connections are on the rear of the terminal, protected by a down-side trapdoor.

Visual Description: A diagram details the connection ports on the rear of the Ingenico Desk Series terminal, accessible via a trapdoor. Ports include Telephone, Power Supply, MicroSD, SIM 1 & 2, Serial Link RS232, Ethernet Link, USB Host/Slave, and SAM slots.

Phone: TNV-3.
Power Supply: Limited Power Source.
Other connections: Safety Extra-low Voltage. According to IEC60950-1 and EN60950-1.

4.3 Installing the Terminal - Cable fixing

Opening down-side trapdoor

Unclip the trapdoor by pushing on the clip [1] with your finger as shown in the figure. Then lift the trapdoor rearward to remove it, as shown by arrows [2] on the figure.

Visual Description: Diagrams illustrate the process of opening the side trapdoor on the Ingenico terminal using numbered clips [1] and [2].

Closing down-side trapdoor

To close the trapdoor, start by landing the trapdoor onto the bottom casing as shown in figure [1], manage a 5/6mm distance [2] for clip insertion, then push [3] and clip it.

Visual Description: Diagrams illustrate the process of closing the side trapdoor on the Ingenico terminal, showing the sequence of steps with numbered clips [1], [2], and [3].

Connecting cables

Visual Description: A diagram shows the physical connections for setting up the terminal, including plugging in the telephone line [1], optional converter [2], telephone network [3], terminal telephone connection [4], PSU power lead [5], and power socket [6].

Perform the following operations:

• Open down side trapdoor.
• Plug telephone line [1], equipped if necessary with user country specific converter [2], to the telephone network [3] (*). Connect the other end to the terminal telephone connection [4]. If necessary, connect the telephone (Telephone is not required for the terminal to operate).
• Optionally plug other cables (Ethernet, RS232, USB...).
• Plug PSU [6] power lead [5] into the power socket [4].
• Close down side trapdoor.
• Plug the power supply into the mains.

(*): For instance, possible configuration for France: TNV-3 circuit: Telecommunication Network Voltage, as per safety standard EN 60950-1.

4.3.1 Kit Magic Box installation (optional)

Perform operations as described in "connecting cables" chapter and connect cables as follow:

Cables to plug:

• 1: Power lead
• 2: Telephone line
• 3: Ethernet cable
• 4: Serial link RS232 cable

Visual Description: A diagram illustrates the installation of the optional "Kit Magic Box" for cable management, showing how to connect power [1], telephone [2], Ethernet [3], and RS232 cables [4] and route them through guides [5].

If you need extra cables, then cut undesired over-molded section at [5].

Install through-holes in the lead-through guides (as indicated on the figure).

Visual Description: Diagrams show methods for securing the "Magic Cable" using cable ties [1] to a table leg or a self-adhesive support [2], or with a screw [3].

• 1: Using the supplied cable tie to attach to a table leg (or similar).
• 2: Using the supplied cable tie and self-adhesive support.
• 3: Using a counter-sunk screw (not supplied) to an appropriate surface.

The "Magic Cable" should be readily accessible for terminal maintenance and helpdesk diagnosis purposes.

4.4 Installing SAM (Secure access module)

Perform the following operations:

• Open down side trapdoor.
• Insert the SAM Card into the slot marked (1) or (2). Take care to ensure that the SAM Card is inserted in the correct manner. The cut corner must be positioned as indicated on the figure.

Visual Description: A diagram shows the location of SAM card slots (1 and 2) on the terminal's internal board and indicates the correct orientation for inserting the SAM card with its cut corner.

Visual Description: A diagram shows the location of SAM card slots (1 and 2) on the terminal's internal board and indicates the correct orientation for inserting the SAM card with its cut corner.

We suggest you to use a piece of adhesive previously pasted on both sides of the SAM as shown here below for easy removal.

4.5 Installing MicroSD Card (optional)

Perform the following operations:

• Open down side trapdoor.
• Insert completely the MicroSD Card into the slot marked (MicroSD) as indicated on the figure. MicroSD Card must be back side positioned as indicated on marking.
• To remove the MicroSD Card, push on it with a touch panel pencil.
• Close down side trapdoor.

Visual Description: Diagrams show the location of the MicroSD card slot and illustrate the insertion process, noting that the card should be inserted with the back side positioned as indicated. It also mentions using a touch panel pencil for removal.

4.6 Installing SIM for GPRS/3G (optional)

Perform the following operations:

• Open down side trapdoor.
• Insert the SIM into the slot marked (SIM1) as indicated on the figure. Take care to ensure that the SIM is inserted in the correct manner. The cut corner must be positioned as indicated on the figure.
• Close down side trapdoor.

Visual Description: A diagram shows the location of the SIM card slot (SIM1) and illustrates the correct insertion orientation, emphasizing the position of the cut corner.

4.7 Installing SAM3 (optional)

Perform the following operations:

• Open down side trapdoor.
• Insert the SAM Card into the slot marked (3) as indicated on the figure. Take care to ensure that the SIM is inserted in the correct manner. The cut corner must be positioned as indicated on the figure.
• Close down side trapdoor.

Visual Description: A diagram shows the location of the SAM card slot (3) and illustrates the correct insertion orientation, emphasizing the position of the cut corner.

4.8 Installing 2nd SIM for GPRS/3G (optional)

Perform the following operations:

• Open down side trapdoor.
• Insert the SIM into the slot marked (SIM2) as indicated on the figure. Take care to ensure that the SIM GPRS is inserted in the correct manner. The insertion position SIM corner (engraved on the terminal) must be located as shown on figure.
• Close down side trapdoor.

Visual Description: A diagram shows the location of the second SIM card slot (SIM2) and illustrates the correct insertion orientation, noting that the SIM may not appear fully inserted.

5. Installing a paper roll

Your terminal is supplied with one paper roll. When the paper roll is nearing the end, a red line will appear on the paper, indicating that the paper roll must be replaced.

Open the paper compartment by lifting the catch located at the rear of the terminal and slide the cover to the rear.

Visual Description: Diagrams illustrate how to open the paper compartment of the Ingenico terminal by lifting a catch and sliding the cover backward.

Visual Description: Diagrams illustrate the process of inserting a new paper roll into the terminal's printer compartment, pulling the paper up, and closing the lid.

• Insert the paper roll in the compartment following the directions shown in the figure.
• Pull the paper up to the top of the terminal and hold it in this position.
• Maintain the paper and close the lid.
• Press the top of the lid in the centre as shown by arrow, until it clips into position.

6. Daily use

6.1 Keypad functions

Visual Description: Diagrams show the keypads of the Ingenico Desk Series terminals, with numbered labels pointing to specific keys:

• 1: NAVIGATION keys
• 2: Ingenico key
• 3: CANCEL key (red)
• 4: CLEAR key (yellow) / Feed paper (long press)
• 5: VALIDATION key (green)
• 6: Dot key

6.2 Adjusting the contrast (B&W display only)

No contrast management for the Color display.

If you wish to increase or decrease the contrast of the characters displayed on screen, press simultaneously on the [dot key] and the [Ingenico key] to decrease the contrast, or on the [dot key] and the [CANCEL key] to increase it. Keep pressing the keys as long as necessary.

6.3 Card insertion

6.3.1 Swiping a card

Insert the card manually in the driver, magstripe facing the main body of the terminal.

Visual Description: An illustration shows how to insert a card into the terminal for swiping, with the magstripe facing the terminal body.

6.3.2 Inserting a chip card

Chip Cards should be inserted into your terminal as illustrated, with the chip facing up and into the card reader.

Visual Description: An illustration shows how to insert a chip card into the terminal, with the chip facing upwards.

6.3.3 Reading Contactless (Optional)

Bring the card firmly up to the active zone (at about 1cm) above the contactless logo located on the paper trapdoor button. Keep the card close to the contactless logo during the transaction.

Your contactless terminal provides four contactless status lights located on the display/lens.

Visual Description: The "Contactless Active Zone" is indicated on the terminal. It also shows the "Contactless Status Lights" and explains their behavior during a transaction.

• When a contactless transaction is started, the first (left-hand) status light will be lit steadily, indicating contactless is in use but a card is not being read.
• When a contactless card is presented to the contactless active zone (*) during a transaction, the second, third, and fourth status lights will be lit in turn. The card read is successful when all four status lights are lit and a confirmation tone can be heard.

(*): Contactless Symbol is a trademark owned by and used with the permission of EMVCo, LLC.

6.3.4 Headphone output (Optional)

The headphone output jack is located under the card reader outlet. This option is not designed to play music, but to facilitate use by blind people.

7. Maintenance

7.1 Paper roll

The thermal paper can be deteriorated by poor storage conditions. We recommend you to avoid:

• Storage in hot wet places (near air-conditioner, humidity higher than 85%)
• Exposure to sunlight or ultraviolet for long periods
• Contact with organic solvents (solvent type adhesive)
• Direct contact with materials containing plasticizers (PVC transparent folders or envelopes)
• Direct contact with "diazo" papers
• Direct contact with water
• Rubbing or pressing the paper too strongly

7.2 Cleaning of the terminal

First of all, unplug all the wires from the terminal. Good rules for proper cleaning of the terminal are:

• Use a soft cloth that is very slightly soaked with soapy water to clean the outside of the terminal. Manufacturer wipes kit (ref: 296118801) is strongly recommended.
• Do not clean the electrical connections.

• Avoid exposing the terminal to direct rays of the sun.
• Do not put anything into the slot of the smart card reader.

7.3 Transport and storage

• Use the original packaging for any unit or stored item.
• Disconnect all cables from the terminal during transport.

7.4 Troubleshooting

The terminal does not turn on or does not connect to the telephone line

• Check the power supply and telephone line cables.
• Check for electrical power network.

The terminal fails to establish a telephone connection

• Check that the tone of the phone line is free.
• Check the configuration of the phone line and number to call.
• Get support from technical.

Cards are not read

• Check that the magnetic card is passed correctly (with magstripe facing the main body of the terminal).
• Swipe the card again with constant speed, not too slow, not too fast.
• Verify that the magnetic strip is not damaged, grooved, or cracked.
• Make sure you have inserted the smart card correctly into the smart card reader and removed the card only after the transaction.

The ticket is not printed

• Check the presence and proper positioning of the paper roll. Possibly adjust the paper roll following instructions present in this manual.
• Check the type of paper used (thermal paper must be used).
• Verify the thermal paper sensitive side.

7.5 Environment (WEEE, Batteries and Packaging)

This product is labeled in accordance with European Directives 2012/19/EU concerning Waste Electrical and Electronic Equipment (WEEE) and 2011/65/EU + 2015/863 concerning Batteries and Accumulators. These provisions require producers and manufacturers to be liable for take-back, treatment, and recycling upon end of life of equipment and batteries.

Visual Description: A symbol indicates that WEEE and waste batteries must not be thrown away but collected separately and recycled.

Ingenico ensures that efficient collection and recycling schemes are set up for WEEE and batteries according to the local regulation of your country. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.

Packaging waste must also be collected separately to assure proper disposal and recycling.

Please note that proper recycling of electrical and electronic equipment and waste batteries will ensure safety of human health and environment.

8. Markings

Visual Description: Various symbols and markings are explained:

• CE marking: Indicates terminal complies with harmonized standards and requirements of European Directives on Radio and Telecommunications Terminal Equipment (R&TTE) and RoHS (Restriction of Hazardous Substances).
• Alternating Current (AC) symbol: Indicates the product operates with an AC source (mains), completed by voltage, frequency, and max current values.
• Direct Current (DC) symbol: Indicates the terminal is suitable for direct current only, completed by voltage and max current values.
• Energy Efficiency Level V symbol: Indicates power supply meets energy efficiency level V requirements.
• Class II product symbol: Indicates the product does not require a safety connection to electrical earth.
• Indoor use symbol: Indicates the product is for indoor use only.
• Polarity symbol: Indicates the output plug is Positive (+) and the barrel (ring) is Negative (-).
• LPS symbol: Indicates power supply meets limited power source safety requirements.
• Telephone connector symbol: Apposed on the connector for telephone line connection.
• Power supply output cable connector symbol: Apposed on the connector for power supply output cable connection.

Legal Information

This Document is Copyright © 2023 by INGENICO Group. INGENICO retains full copyright ownership, rights, and protection in all material contained in this document. The recipient can receive this document on the condition that they will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without prior written permission from INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without prior written permission from INGENICO. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to INGENICO for the confidentiality of that information.

Care has been taken to ensure that the content of this document is as accurate as possible. INGENICO, however, declines any responsibility for inaccurate, incomplete, or outdated information. The contents of this document may change from time to time without prior notice and do not create, specify, modify, or replace any new or prior contractual obligations agreed upon in writing between INGENICO and the user.

INGENICO is not responsible for any use of this device which would be non-consistent with the present document.

All trademarks used in this document remain the property of their rightful owners.

Your contact:

www.ingenico.com

13-17 rue Pagès, 92150 Suresnes – France

Banks and Acquirers International Holding SAS / 814 767 216 RCS Nanterre