eufy Omni E28 Robot Vacuum and Portable Deep Cleaner User Manual

1. About Your Omni E28

1.1 What's in the Box

• Portable Deep Cleaner
• Omni Station
• Robot Vacuum Cleaner (RoboVac)
• Fabric Cleaner
• Detachable Base
• Quick Start Guide
• Safety Sheet
• Floor Cleaner

1.2 Overview

The RoboVac features the following components:

• 1 RGB Camera + LED Light
• 2 Buttons
• 3 Navigation Lidar
• 4 Dirty Water Collection Port
• 5 Charging Contact Pins (x2)
• 6 Water Injection Port

The underside of the RoboVac includes:

• 1 Detachable Mopping Roller
• 2 Drop Sensors (x6)
• 3 Wheels (x2)
• 4 CornerRover Arm
• 5 Carpet Detection Sensor
• 6 Swivel Wheel
• 7 Side Brush
• 8 DuoSpiral™ Brushes
• 9 Brush Guard

The Dustbin assembly includes:

• 1 Dustbin
• 2 Handle
• 3 Release Latch
• 4 Filter

The Omni Station includes:

• 1 Detachable Base
• 2 Cleaning Tray
• 3 LED Indicator
• 4 Clean Water Tank
• 5 Dirty Water Tank
• 6 Air Outlet (with Removable Noise-Reduction Foam Inside)
• 7 Disposable Dust Bag

1.3 Button Controls

RoboVac Buttons:

• Long press (3s): Power on or off
• Short press: Pause / resume the current task when working

RoboVac Station Interaction Buttons:

• Short press (Home icon + Power icon): Return RoboVac to the Omni Station
• Long press simultaneously (3s) (Home icon + Power icon): Reset the Wi-Fi connection

Portable Deep Cleaner Buttons:

• Self-cleaning Button: Press to enable self-cleaning of the Portable Deep Cleaner.
• Spray Trigger: Press and hold to dispense water.
• Nozzle
• Power Button: Press to power on or off the Portable Deep Cleaner.
• Cleaning Brush

1.4 LED Indication

You can see the status of RoboVac, Omni Station, and Portable Deep Cleaner from the LED indicators.

2. Preparing Your Omni E28

2.1 Install the Omni Station

1. Add the Floor Cleaner to the Omni Station.
2. Assemble the Portable Deep Cleaner onto the Omni Station.
3. Install the detachable base by pressing down both sides of it firmly.

Ensure the detachable base is seamlessly connected to the Omni Station, otherwise the robot will fail to return to the Omni Station smoothly.

Place the Omni Station in a location that has strong Wi-Fi signal and the robot can easily access. It is recommended to place it against a wall and on a hard, level surface. Connect the power cord to the Omni Station and a wall outlet. When the Omni Station connects to AC power, the LED ring of the clean water tank will light up in white.

Recommended clearance: 1.6 ft (0.5 m) on sides, 3.28 ft (1 m) in front. This is a suggested value to ensure optimal operation, charging, and cleaning. Adjust clearance as necessary for your environment. Always keep the Omni Station plugged in for successful infrared connection for automatic return.

Take out the clean water tank. Add clean water until it reaches the MAX water line. Do not add hot water to avoid shortening its service life.

Reinstall the clean water tank. Ensure that both the clean water tank and dirty water tank are securely locked; otherwise, the station will not operate normally during subsequent use.

2.2 Charge Your RoboVac

1. Remove the foam blocks and all protective films on RoboVac.
2. Attach the robot to the Omni Station. RoboVac will power on and start charging automatically.

2.3 Download the App

To enjoy all available features, download the eufy app from the App Store (iOS) or Google Play (Android). You can also scan the QR code on the Quick Start Guide.

1. Download the app.
2. Open the app, create a new account or log into your eufy account.
3. Tap the "+" icon to add the device.
4. Follow the on-screen instructions in the app to set up the Wi-Fi connection.

2.4 Reset the Wi-Fi Connection

If you encounter issues connecting your RoboVac to the eufy app, reset the Wi-Fi connection by pressing and holding the power and recharge buttons simultaneously for 3 seconds until you hear a voice prompt.

You will hear a voice prompt, and the RoboVac's LED indicators will quickly flash white. Follow the app instructions to set up the Wi-Fi connection.

3. Using Your Omni E28

Note: All UI images shown in this section are for illustration only and may be subject to change due to software updates. Please refer to the actual App interface for the most accurate information.

3.1 Important Tips Before Use

3.1.1 For RoboVac

• Remove power cords and small objects (socks, toys, slippers, towels, weighing scales, etc.) from the floor that may entangle RoboVac.
• Fold tasseled edges of rugs underneath to prevent tangling. Avoid cleaning high-pile rugs or rugs thicker than 0.83 in (21 mm) as they may cause malfunction.
• Before mapping, place physical barriers in front of fireplaces and certain areas (e.g., air vents) that may cause damage if entered. For future use, set up virtual boundaries in the eufy app to prevent falling down staircases.
• Avoid vacuuming large amounts of water as it will potentially damage the device.
• RoboVac may climb on top of objects less than 0.83 in (21 mm) in height. Remove these objects if possible.
• Anti-drop sensors prevent tumbling down stairs and steep drops. Sensors are less effective if dirty or used on carpeted/reflective floors. Place physical barriers or set a "No-Go" zone to block off areas where RoboVac may fall.

3.1.2 For Portable Deep Cleaner (PDC)

• Before fabric cleaning, ensure the water tank is filled with clean water. Do not use corrosive or flammable liquids.
• Do not use the PDC on delicate fabrics or surfaces that may be damaged by water or vigorous scrubbing. Test on a small, inconspicuous area first.
• Ensure the PDC's power cord is fully extended and not tangled during use to avoid tripping hazards or cord damage.
• After use, empty the dirty water tank and clean the spray nozzle and brush to prevent clogging or residue buildup.
• When returning the PDC to the base station, ensure the hose is properly coiled to avoid damage or tangling.

3.2 Mapping

This feature helps your robot learn your home's layout for efficient and systematic cleaning. By creating a detailed floor plan, your robot can navigate and clean with precision.

To maximize efficiency and accuracy:

• Open All Doors: Ensure all doors within the cleaning area are open for seamless access and mapping of each room.
• Block Off Restricted Areas: Use physical barriers for zones you don't want the robot to enter. This enhances mapping accuracy and prevents entry into unwanted spaces. After mapping, you can remove physical barriers and set up virtual restricted areas in the app.
• Remove Obstacles: Clear objects like toys, cables, or small furniture that might obstruct the robot's path or get entangled in its brushes.
• Do Not Move the Base Station: Once the floor plan is created, avoid relocating the base station, as the robot relies on it for navigation and mapping. Moving it may disrupt floor plan accuracy.

To start the mapping process, tap "Start" in the app.

3.3 Set Up No-Go Zone and No-Mop Zone

With the eufy app, you can set up a "No-Go Zone" or "No-Mop Zone" as a restricted area, eliminating the need for physical barriers. This feature is for dividing cleaning zones, not for isolating hazardous areas.

3.4 Schedule Cleaning

With the eufy app, you can schedule RoboVac to start cleaning at a particular time.

• You can set the time and customize cleaning schedules from Sunday to Saturday on the eufy app. This function is only available on the app.
• During the Do Not Disturb period, RoboVac will remain silent, with automatic dust collection and voice notifications disabled.

3.5 Select a Cleaning Mode

You can start/pause cleaning or select the desired cleaning mode via the eufy app. In each mode, you can customize settings like duration, water level, and suction level.

3.5.1 House Cleaning Mode

Tap "Start" in the eufy app to enable House Cleaning mode. After startup, RoboVac moves from the Omni Station, determines its cleaning route, and automatically returns to the Omni Station when cleaning is finished.

To pause cleaning, tap "Pause" in the eufy app, or press the power button on RoboVac.

3.5.2 Room Cleaning Mode

Your house is automatically divided into rooms for cleaning in the eufy app. You can customize room settings. RoboVac will clean selected rooms only and return to the Omni Station afterward.

• Enable Room Cleaning mode only after RoboVac has created the map.
• It is recommended that RoboVac moves from the Omni Station to start room cleaning.

3.5.3 Zone Cleaning Mode

You can set up a cleaning zone and customize its size in the eufy app. RoboVac will clean the selected zone only.

4. Using the Mopping System

1. Start cleaning. RoboVac will automatically vacuum and mop. You can choose between three water levels via the eufy app during mopping.
2. Regularly empty and clean the dirty water tank to prevent mildew or unpleasant smells. Refer to the "Cleaning and Maintenance" section for details.

5. Using RoboVac with Alexa, Siri, or Google Assistant Compatible Devices

Amazon Alexa and Google Assistant are smart voice control devices that enable voice control of RoboVac.

Before you start, make sure:

• RoboVac is attached to the Omni Station for sufficient power.
• RoboVac is connected with the eufy app.
• To control with Siri, ensure you have an iPhone or iPad running a recent version of iOS.

To control RoboVac with Alexa, Siri, or Google Assistant:

1. Click the top left corner of the eufy app's main interface, then find "Smart Integrations" in the dropdown menu.
2. Follow the on-screen instructions to complete the setup.

6. Enabling / Disabling Child Safety Lock

Activate the child safety lock in the eufy app: More Setting > Child Lock. Once enabled, all buttons will be locked to prevent children from damaging the device or getting hurt.

7. Using the Portable Deep Cleaner

7.1 Preparing Your Portable Deep Cleaner

1. Unplug the Omni Station, then remove the cleaner's cover and detach the cleaner from the Omni Station.
2. Move the cleaner to the area that needs cleaning, then connect it to a power source.

7.2 Start Cleaning

1. Remove the nozzle from the slot, then unwind the coiled water hose from the cleaner.
2. Spray an appropriate amount of fabric cleaner onto the stain and let it sit for 1 minute.
3. Press and hold the spray trigger to dispense water evenly over the stained area (e.g., carpets, sofas). This dissolves the stain. Then, use the brush to gently scrub the surface while the cleaner simultaneously extracts the water and stain mixture.

After cleaning, allow the cleaner to run for an additional 5 seconds before turning it off to enable the fan to extract any remaining water from the hose.

7.3 Enabling Self-cleaning Mode

After cleaning, press the self-cleaning button to automatically clean the inside of the hose and the nozzle. The self-cleaning process takes 5 seconds. During this process, ensure the brush is in an upright position.

7.4 After Use

1. Unplug the cleaner. Wind the hose around the cleaner in two tidy loops, then firmly secure the nozzle into the slot. Ensure not to wrap the hose too tightly, as this could cause it to deform and prevent the cover of the Portable Deep Cleaner from closing properly.
2. Gently place the cleaner back on the station, and place the cover on, ensuring it is securely positioned in the slot.

When the Portable Deep Cleaner is back in the station, remember to connect the Omni Station to a power source so that RoboVac can function normally in subsequent use.

8. Cleaning and Maintenance

Prior to cleaning and maintaining, power off the device and unplug the power adapter. Any other servicing should be performed by an authorized service representative. For optimal performance, clean and maintain E28 regularly. Frequency depends on usage habits.

Recommended Cleaning and Replacement Frequency

8.1 Clean the Dustbin and Filter

1. Open the top cover and take out the Dustbin.
2. Pull the release latch to open the cover. Take out the filter.
3. Empty the dustbin.
4. Tap the filter to remove dust.
5. Rinse the Dustbin and filter thoroughly with water.
6. Air-dry the Dustbin and filter completely before next use.
7. Place the filter back into the Dustbin.
8. Push the Dustbin back into the main unit.

Important: Do not use the filter if it is not completely dry, otherwise it may affect cleaning performance. Do not use a brush, hot water, or any detergent to clean the filter.

8.2 Clean the Rolling Brush

1. Push the release tabs to unlock the brush guard.
2. Push the side of one rolling brush inward and gently flip it up.
3. Gently twist and pull out the rolling brush.
4. Push the side of the other rolling brush inward and gently flip it up.
5. Gently twist and pull out the other rolling brush.
6. Rinse both rolling brushes and brush guard with running water. Air dry them completely before next use.
7. Reinstall one side of the rolling brush and snap it into place.
8. Reinstall the other side of the rolling brush and snap it into place.
9. Press down to snap the brush guard into place.

8.3 Clean the Side Brush and CornerRover Arm

Foreign substances, such as hair, can easily get tangled in the side brush and CornerRover Arm, so clean them regularly.

1. Remove the side brush.
2. Carefully unwind and pull off any hair or substances attached to the side brush and CornerRover Arm.
3. Clean the side brush with water.
4. Air dry the side brush before next use.
5. Reinstall the side brush on the machine.

8.4 Clean the Sensors, Cameras, and Charging Pins

To maintain the best performance, clean the sensors and charging contact pins regularly. Dust off the sensors and charging contact pins using a soft cloth.

8.5 Clean the Dirty Water Tank

1. Remove the dirty water tank from the Omni Station.
2. Empty the dirty water tank.
3. Rinse the dirty water tank thoroughly with running water.

8.6 Clean the Cleaning Tray

1. Remove the cleaning tray from the Omni Station.
2. Rinse the cleaning tray thoroughly with water, and clean it with a brush.
3. Place it back into the Omni Station.

9. Troubleshooting

When an error occurs, please refer to the in-app instructions for solutions. If the problem persists, please contact support@eufy.com for help.

10. Specifications

As voltages vary across different countries and regions, we recommend purchasing the machine version specific to your location to avoid potential safety hazards and equipment damage.

11. Customer Service

Contact Us:

• Email: support@eufy.com
• Website: www.eufy.com
• Phone:
• (US/CA) +1 (800)994 3056
• (UK) +44 (0) 1604 936 200
• (DE) +49 (0) 69 9579 7960
• (JP) +81 03 4455 7823

For video tutorials, FAQs, warranty policies, and more information, please visit https://support.eufy.com/.

Anker Innovations Limited declares that this device is in compliance with The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023. For the Statement of Compliance, visit the website: https://www.eufy.com/uk/psti-related.

a. The equipment does not have a standby mode or other equivalent state in terms of energy efficiency requirements, power management function, or the ability to deactivate wireless network connections mode.

b. The power consumption of the equipment is likely to be higher than other equipment models meeting these functional requirements.

Power consumption in standby mode: ≤ 0.5 W

Power consumption in standby mode with Display: ≤ 0.8 W

Power consumption in networked standby mode: ≤ 2 W

Power management: ≤ 20 min