TECNO CAMON 20 Pro User Manual

Getting to Know Your Phone

Front Camera

Volume Up Button

Volume Down Button

Power Button

NFC

Setup and Usage Instructions

SIM/SD Card Installation

1. Turn off the mobile phone.
2. Refer to the image below for SIM/SD card installation.

Diagram showing SIM tray insertion with SIM 1 and SIM 2 slots.

Charging Your Phone

You can charge your device using the charger or by connecting it to a computer via a USB cable (provided with the phone). Only use TECNO chargers and cables, as other chargers or cables may damage the device and void your warranty.

Diagram illustrating phone charging via USB.

Note: When you first turn on your device, follow the on-screen instructions to complete the setup.

Technical Specifications

RF Information

This device's usage may be restricted based on local networks. Specific restrictions apply to the 5 GHz band, limiting its use to indoor environments as per Directive 2014/53/EU.

Frequency Range (RF):

• E-GSM900: 880-915 MHz (TX), 925-960 MHz (RX)
• DCS1800: 1710-1785 MHz (TX), 1805-1880 MHz (RX)
• WCDMA BAND I: 1920-1980 MHz (TX), 2110-2170 MHz (RX)
• WCDMA BAND VIII: 880-915 MHz (TX), 925-960 MHz (RX)
• LTE BAND 1: 1920-1980 MHz (TX), 2110-2170 MHz (RX)
• LTE BAND 3: 1710-1785 MHz (TX), 1805-1880 MHz (RX)
• LTE BAND 7: 2500-2570 MHz (TX), 2620-2690 MHz (RX)
• LTE BAND 8: 880-915 MHz (TX), 925-960 MHz (RX)
• LTE BAND 20: 832-862 MHz (TX), 791-821 MHz (RX)
• LTE BAND 28: 703-733 MHz (TX), 758-788 MHz (RX)
• LTE BAND 38: 2570-2620 MHz (TX), 2570-2620 MHz (RX)
• LTE BAND 40: 2300-2400 MHz (TX), 2300-2400 MHz (RX)
• BT: 2400-2483.5 MHz (TX/RX)
• Wi-Fi (2.4G): 2400-2483.5 MHz (TX/RX)
• Wi-Fi (5G): BANT 1: 5150-5250 MHz (TX/RX); BANT 2: 5250-5350 MHz (TX/RX); BANT 3: 5470-5725 MHz (TX/RX); BANT 4: 5725-5850 MHz (TX/RX)
• GNSS: 1559-1610 MHz (RX)
• FM: 87.5-108 MHz (RX)
• NFC: 13.553-13.567 MHz (TX/RX)

RF Output Power:

• GSM900: 33 dBm (±2 dB)
• DCS1800: 30 dBm (±2 dB)
• WCDMA BAND I /VIII: 24 dBm +1.7 dB/-3.7 dB
• LTE BAND 1/3/7/8/20/28/38/40: 23 dBm +2 dB/-2 dB
• BT: 0-10 dBm
• Wi-Fi: 14 dBm +/-3 dB
• NFC: -12,659 dBuA/m@10m

Specific Absorption Rate (SAR) Certification

This device complies with international guidelines for exposure to radio frequency (RF) radiation.

Important Precautions

1. Volume Levels: Avoid listening at high volume levels for extended periods to prevent hearing damage.
2. Battery Safety: Do not replace the battery with an incorrect type, as this may cause explosion. Dispose of used batteries according to instructions. Do not expose batteries to fire, high temperatures, or crush them. Avoid low air pressure which can cause explosion or leakage.
3. USB Connection: Connect the product to a USB interface using USB 2.0 only.
4. Adapter Placement: The adapter should be plugged in near the equipment and be easily accessible.
5. Operating Temperature: EUT Temperature: -15°C to +55°C (standalone). 5°C to +40°C (with adapter).
6. Adapter Specifications:
   Adapter 1: U330TKA
   Input: 100-240V~50/60 Hz 1.5 A
   Output: 5.0V-2.0A 10.0W or 10.0V-3.3A 33.0W MAX
   Adapter 2: U330TEA
   Input: 100-240V~50/60 Hz 1.5 A
   Output: 5.0V-2.0A 10.0W or 10.0V-3.3A 33.0W MAX
7. Usage Distance: To comply with RF specifications, use the device at a distance of 5 mm from the body. The device holder should not be metallic.
8. Hearing Protection: To prevent possible hearing damage, do not listen at high volume levels for long periods.
9. Cable Protection: Protect headphones and USB cables.

General Safety Information

Read the following safety information before using the device to prevent injury or damage.

• Electrical Hazards: Avoid using damaged power cords, plugs, or loose outlets. Do not touch electrical cords with wet hands. Do not bend or damage power cords.
• Charging Safety: Do not use the device while charging, especially with wet hands. Avoid short-circuiting the charger or device. Do not drop the charger or device. Do not charge the battery with a charger not approved by the manufacturer.
• Water and Moisture: Do not use the device in heavy rain. This can cause malfunction and increase the risk of electric shock.
• Battery Handling: Do not handle damaged or leaking lithium-ion (Li-ion) batteries. Contact an authorized service center for proper disposal. Handle the device and charger with care.
• Approved Accessories: Only use Tecno-approved batteries and chargers. Using incompatible accessories may cause serious injury or device damage.
• Fire Hazard: Never dispose of batteries or the device in fire. Do not place them in or on heating devices like microwave ovens, stoves, or radiators, as overheating can cause explosion.
• Physical Damage: Do not crush or puncture the device. Avoid exposing it to high external pressure to prevent short circuits or overheating.
• Temperature Extremes: Protect the device and battery from extreme temperatures. High temperatures can damage the device and reduce battery capacity and lifespan. Store batteries between 0°C and 45°C.
• Magnetic Fields: Keep the device away from magnetic fields, as they can cause malfunction or battery drain. Magnetic stripe cards may also be damaged. Avoid using cases with magnets.
• Heat Sources: Do not place the device near heaters, microwaves, hot cooking appliances, or high-pressure containers.
• Dropping: Avoid dropping the device or exposing it to impact, which can damage the screen or internal components.
• Overheating: If the device overheats, discontinue use. Prolonged skin contact with an overheated device may cause low-temperature burns.
• Camera Flash: Avoid using the camera flash close to people or animals, as it can cause temporary vision impairment or eye damage.
• Strobe Lights: Be cautious of flashing lights. Keep the room dimly lit and avoid holding the screen too close. Prolonged exposure to flashing lights may trigger seizures or fainting. Discontinue use if you feel unwell.
• Repetitive Motions: Take breaks when performing repetitive actions like typing or playing games to prevent strain. Ensure a comfortable grip and take frequent breaths. Consult a doctor if you experience discomfort.
• Battery and Charger Longevity: Avoid overcharging the battery (more than a week). Unused devices should be charged before use. Unplug chargers when not in use. Use batteries only for their intended purpose.
• Accessories: Use only original Tecno batteries, chargers, accessories, and materials. Non-approved accessories may shorten the device's lifespan or cause malfunction. Tecno is not responsible for user safety when using unapproved accessories.
• Ingestion/Insertion: Do not bite or suck the device or battery. Keep out of reach of children. Do not insert the device or accessories into eyes, ears, or mouth.
• Device Handling: Hold the device upright. Speak directly into the microphone. Do not touch the internal antenna, as it may affect call quality and RF energy emission.
• Headphone Usage: Protect your hearing. Avoid prolonged exposure to high volume. Be aware of distractions while driving. Adjust volume to a comfortable level. Be cautious of static electricity in dry environments.
• Walking/Moving: Be aware of your surroundings to prevent injury to yourself or others. Ensure headphone cables do not get tangled.
• Carrying: Do not carry the device in your back pocket or around your waist to avoid injury or damage if you fall.
• Disassembly: Do not disassemble, modify, or repair the device yourself. Unauthorized modifications void the warranty. Contact an authorized Tecno Service Center for repairs. Do not attempt to remove or puncture the battery.
• Painting/Stickers: Do not paint or apply stickers to the device, as they may obstruct moving parts or cause allergic reactions. Discontinue use and consult a doctor if you experience skin irritation.
• Cleaning: Clean the device and charger with a soft cloth. Clean battery terminals with a cotton swab or cloth. Do not use chemical cleaners.
• Cracked Screen: Do not use the device if the screen is cracked, as broken glass can cause injury. Take it to an authorized Tecno Service Center for repair.
• Intended Use: Use the device only for its intended purpose.
• Public Places: Be considerate of others when using the device in public places.
• Children: Do not allow children to use the device, as it is not a toy and can cause injury or damage.
• Placement: Securely place mobile devices and equipment in vehicles. Avoid placing them near airbags.
• Servicing: Only allow qualified personnel to service the device. Unauthorized servicing may cause damage and void the warranty.
• SIM/Memory Cards: Handle SIM and memory cards with care. Do not remove cards during data transfer to avoid data loss or damage. Protect cards from impact, static electricity, and interference. Avoid touching card contacts with fingers or metal objects.

Emergency Services Access

In some regions or conditions, emergency calls may not be possible. Plan an alternative method to contact emergency personnel before traveling to remote areas.

Protecting Personal and Important Information

• Back up important data regularly. Tecno is not responsible for data loss.
• When disposing of the device, back up all data and reset the device to prevent misuse of personal information.
• Review app permissions carefully before installing. Be cautious of apps requesting extensive access to personal information.
• Regularly check your accounts for suspicious activity. Contact your service provider to remove or change account information if you suspect misuse.
• Change account passwords if the device is lost or stolen.
• Do not use apps from unknown sources. Lock your device with a pattern, password, or PIN.

Copyright Notice

Content and services accessed through this device may be protected by copyright, patent, trademark, and other intellectual property laws. Use is limited to personal, non-commercial purposes. Distribution or use without permission is prohibited. Tecno is not liable for any legal issues arising from unauthorized use of copyrighted material.

Third-Party Content and Services

Third-party services may be terminated or interrupted without notice. Tecno does not guarantee the availability or usability of any content or services. Tecno has no control over content transmitted via networks. Tecno disclaims all liability for any interruption or suspension of content or services.

Disposal of Product and Batteries

Product Disposal (WEEE): The symbol indicates that this product, accessories, and packaging should not be disposed of with household waste. Separate them from other waste types to promote recycling and sustainable use of resources. Contact your retailer or local authorities for information on environmentally safe recycling.

Battery Disposal: The symbol on the battery, manual, and packaging indicates that batteries should not be disposed of with household waste. If Hg, Cd, or Pb symbols are present, the battery contains mercury, cadmium, or lead above the reference levels specified in Directive 2006/66/EC. Batteries are not user-replaceable. Consult a service provider for battery replacement. Do not attempt to remove, puncture, incinerate, or short-circuit batteries. Dispose of the product and batteries responsibly at designated collection points.

Consumer Rights

In case of a defective product, consumers have the right to:

• Cancel the contract.
• Request a price reduction.
• Request free repair.
• Request replacement with an identical defect-free product.

If free repair is chosen, the seller is obligated to perform the repair at no cost, including parts and labor. Consumers can exercise this right against the seller, manufacturer, or importer. If the product is repeatedly defective, repair time is exceeded, or repair is impossible, the consumer may request a refund, price reduction, or replacement.

Disputes can be resolved through Consumer Arbitration Committees or Consumer Courts.

Service Information

Service Information System: Authorized service lists can be found at https://www.servis.gov.tr/

Authorized Service Centers: Information on authorized service centers is available at www.tecno-mobile.com/tr/onarim-merkezleri.

Manufacturer Information:

Company Name: TEKNO MOBİL VE TELEKOMÜNİKASYON ÜRÜNLERİ ÜRETİM A.Ş.

Address: KURTKÖY MAH. HIZIR REIS CAD. TENEKS NO: 21 PENDİK/ ISTANBUL

Phone: 0 850 502 08 00

Email: destek@ounoservice.com