Daily Life and Durability
Daily life puts kitchens to the test, which is why IKEA rigorously tests its products to ensure they can withstand heavy loads, high heat, and everyday wear and tear.
Guarantee Periods
- METOD kitchen system: 25-year guarantee
- ENHET kitchen system and IKEA kitchen mixer taps: 10-year guarantee
- KNOXHULT kitchen system and IKEA appliances: 5-year guarantee
This guarantee is valid for domestic kitchen use and is subject to the terms and conditions stated in this document.
METOD Kitchen System: 25-Year Guarantee
How long is the guarantee valid?
The guarantee remains in force for 25 years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in materials and workmanship.
Covered Parts
- Cabinets (except for VADHOLMA and TORNVIKEN)
- Fronts
- UTRUSTA hinges
- KNIVSHULT fully-extending drawers
- UTRUSTA shelves
- Legs and plinths
- Cover panels
- Deco strips/mouldings
- Worktops
- Sinks (except FYNDIG sinks)
ENHET Kitchen System: 10-Year Guarantee
How long is the guarantee valid?
The guarantee remains in force for 10 years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in materials and workmanship.
Covered Parts
- Cabinets
- Open frames
- Fronts
- Hinges
- Drawers
- Shelves
- Legs
- Accessories (Swivel shelf, hanging shelf insert, rail for hooks and hooks)
- ÄSPINGE kitchen
- TORNVIKEN
- VADHOLMA kitchen cabinet and furniture
- UTRUSTA wire basket
KNOXHULT Kitchen System: 5-Year Guarantee
How long is the guarantee valid?
The guarantee remains in force for 5 years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in materials and workmanship.
Covered Parts
- Cabinets
- Fronts
- Hinges
- Drawers
- Shelves
- Worktops
- UTRUSTA electric push opener
Products Not Covered Under 25, 10, or 5 Year Guarantees
Knobs, handles, SUNNERSTA kitchen and FYNDIG sink.
What Will IKEA Do to Correct the Problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA, through its own service operations, will either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour, and travel for repair staff, provided the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement, determined at IKEA's sole discretion.
After Sales Service
IKEA provides a 2-year After Sales service for IKEA kitchen doors and drawer fronts. This allows customers to complement their kitchen with these parts, as long as stocks last, up to two years after they have been discontinued from the range.
What is Not Covered Under This Guarantee?
- Normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
- Products that have been stored, assembled, or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or products.
- Incidental or consequential damage.
Assembly and Care Instructions
To rely on these guarantees, follow the specific care instructions for every product. You will find all assembly and care instructions at IKEA.be.
Installation
KITCHEN furniture must be fixed to the wall. Ensure that the walls can support the weight of the furniture, as wrong installation may cause injury or damage. If uncertain about installation, contact a professional. As wall materials vary, screws for fixing to the wall are not included. For advice on suitable screw systems, contact your local specialized dealer.
Safety & Compliance
METOD kitchen system components, including base cabinets, kitchen fronts, worktops, drawers, and hinges, have been developed and tested according to the quality and test requirements of the relevant European Standards EN 14749, EN 16122 & EN 12720. Worktops have been tested according to EN 12721 and EN 12722. All products have also been tested according to specific IKEA requirements to offer a 25-year guarantee. The European Standards specify how structural design, mechanical strength, safety, and production requirements should be conducted within the European Union (EU).
How Country, Provincial, and State Law Applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to Reach Us if You Need Assistance
Contact your local IKEA store. You will find the address and phone number to your nearest IKEA store at IKEA.be.
Kitchen Mixer Taps: 10-Year Guarantee
How long is the guarantee valid?
The guarantee for indoor kitchen mixer taps purchased at IKEA remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
Which kitchen mixer taps are not covered?
KALLSJÖN outdoor mixer tap has a two (2) year guarantee, valid from the date of purchase.
What is covered under this guarantee?
The 10-year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee applies to domestic use only and covers defects in material and workmanship. IKEA kitchen mixer taps are tested well beyond all relevant international standards, using top brand components.
What is Not Covered?
- Normal wear and tear, cuts or scratches, or damage caused by impacts, accidents, or waterborne debris.
- The filter/aerator, which should be cleaned regularly or replaced when worn out.
- Products that have been stored, assembled, or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or products.
- Use in public areas, outdoors, or in corrosive environments.
- Accidental damage.
What Will IKEA Do to Correct the Problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA, through its own service operations, will replace it with the same or a comparable product. If covered, IKEA will pay the costs of replacement, labour, and travel for staff, provided the product is accessible for replacement without special expenditure. This does not apply to work not authorized by IKEA. Replaced taps become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement.
Certification
Certain countries have introduced statutory requirements for the approval and certification of kitchen mixer taps. IKEA mixer taps have been approved and certified to meet the relevant demands in every market.
How Country, Provincial, and State Law Applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to Reach Us if You Need Assistance
Contact your local store or local IKEA customer service. You will find the address and phone number at IKEA.be.
Appliances: 5-Year Guarantee
How long is the guarantee valid?
This guarantee is valid for five (5) years from the original date of purchase of the IKEA appliance. TILLREDA and LAGAN appliances have a two (2) year guarantee, valid from the original date of purchase. The original sales receipt is required as proof of purchase.
What is covered under this guarantee?
The guarantee covers faults of the appliance caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only.
Which Appliances are Covered?
The free five-year (5) guarantee is valid for all domestic IKEA kitchen appliances and covers defects in materials and workmanship.
Which Appliances are Not Covered?
For appliances named TILLREDA or LAGAN, a guarantee is valid for two years from the date of purchase.
What Will IKEA Do to Correct the Problem?
The designated service company will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, the designated service company will either repair the defective product or replace it with the same or a comparable product. Within the guarantee period, costs for remedy (repairs, parts, labour, travel) will be covered, provided the appliance is accessible for repair without special expenditure. Replaced parts become the property of IKEA. If the designated service company repairs or replaces the appliance, it will re-install the repaired appliance or install the replacement, if necessary. The operation is covered if the product is easily accessible for repair. If the product is installed in a non-standard built-in solution, the customer must make the product accessible before the service visit.
Who Will Execute the Service?
The designated service company will provide the service through its own service operations or authorized service partner network.
What is Not Covered Under This Guarantee?
- Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation, or connection to the wrong voltage.
- Damage caused by chemical or electro-chemical reaction, rust, corrosion, or water damage (including damage from excessive lime in water supply), or damage caused by abnormal environmental conditions.
- Consumable parts including batteries and lamps.
- Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible colour differences.
- Accidental damage caused by foreign objects or substances, or damage from cleaning or unblocking of filters, drainage systems, or soap drawers.
- Damage to specific parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings, unless such damages can be proved to be due to production faults.
- Cases where no fault could be found during a technician's visit.
- Repairs not carried out by IKEA's appointed service providers and/or an authorized service contractual partner, or where non-original parts have been used.
- Repairs caused by installation that is faulty or not according to specification.
- Use of the appliance in a non-domestic environment (i.e., professional use).
- Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product to the customer's delivery address, eventual damages to the product that occurs during this delivery will be covered by IKEA (but not under this guarantee). For claims under this last particular condition, the customer should contact IKEA Customer Service at IKEA.be.
- Cost for carrying out the initial installation of the IKEA appliance.
Exceptions to Restrictions
These restrictions do not apply to fault-free work carried out by a qualified specialist using original IKEA parts to adapt the appliance to the technical safety specifications of another EU country.
How Country Law Applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
Area of Validity (Appliances)
For appliances purchased in one EU country and taken to another EU country, services will be provided in the framework of the guarantee conditions normal in the new country. An obligation to carry out services exists only if the appliance complies with and is installed in accordance with the technical specifications of the country where the guarantee claim is made, and the assembly and installation instructions and safety information that come with the appliance.
How to Reach Us for Advice (Before Buying)
If you have any questions about IKEA appliances, please contact IKEA Customer Service at IKEA.be or call +32 2 719 19 19 for Belgium or +352 2 700 12 70 for Luxembourg.
How to Reach Us for Service Support (After Buying)
Please ring the number given in the documentation that comes with the product. To ensure the best assistance, please read the Instructions for Use carefully before contacting IKEA. Please also have the IKEA article number for your appliance at hand before calling. You will find this 8-digit number on your receipt as well as on the rating plate of the appliance.
Save the Receipt
It is your proof of purchase and required for the guarantee to apply. If anything happens, or if you're not satisfied, just contact IKEA at IKEA.be.
