Important Safety Information
IMPORTANT!
- Please read and keep this manual for future reference.
- Carefully read each step and follow the correct sequence of operation.
- Place the device on a flat and stable surface to prevent it from tipping over, as it may result in the machine cracking or becoming unusable.
- The device should be placed as close as possible to an accessible wall outlet.
- Do not disassemble, modify, or repair the device on your own to avoid electric shock, injury, or damage to the machine.
- When emptying the basket, moving the device, or not using the device for a period of time, make sure the device is turned off and unplug the power plug to prevent fire or electric shock.
- Do not use flammable liquids, gases, water, or cleaners to clean the device to avoid fire or electric shock.
- Do not use the device in a high temperature, high humidity, or heavily dusty environment to prevent fire, electric shock, or machine malfunction.
- Do not put tape, carbon copy paper, fabric, plastic film, etc., into the device for shredding to avoid damage to the machine.
- Do not damage or process the power cord, and do not place heavy objects on the cable to avoid fire, injury, or electric shock.
- If smoke or odor occurs during use, immediately turn off the power and stop using it to prevent fire or electric shock.
- Do not use the shredder or power cord if it is damaged or defective to avoid fire or electric shock.
- Do not shred greeting cards with sound chips or batteries to avoid fire or electric shock.
- Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.
- This appliance has a polarized plug (one blade is wider than the other). For safety purposes, this plug is intended to fit in a polarized outlet only one way. If the plug doesn't fit fully into the outlet, try inserting it in the opposite direction. If it still does not fit, contact a qualified electrician. Do not attempt to defeat this safety feature.
IMPORTANT SAFETY INTRODUCTIONS BEFORE FIRST USE
- ℹ️ User information / safety instructions.
- WARNING
- Please do not allow children to use the machine.
- ⚠️ There are sharp blades inside the machine, so please exercise caution to avoid injury when using it.
- Please do not put your hand close to the shredder blades and the paper feed opening.
- ⚠️ There are sharp blades inside the machine, so please exercise caution to avoid injury when using it.
- Please do not let your hair get close to the shredder's feed opening.
- If your hair is accidentally sucked in, please use the "reverse function" to remove the danger.
- Please keep your clothing or some small items away from the feed opening of the paper shredder, such as ties, necklaces, sleeves, jewelry, etc.
- Please don't use flammable liquids, gases, water, or cleaners to clean the machine.
- ⚠️ To avoid fire accidents.
- Please don't touch the sharp edges to avoid any injury.
- This equipment is not intended for use by children. Avoid touching the media feed opening with your hands, clothing, or hair. Unplug this equipment when not in use for an extended period of time. Hazardous moving parts are present in this equipment, so keep your body parts away from them.
Shredding Capacity:
- Manual-Feed: The quantity of shredded paper cannot exceed 8 sheets at one time.
- Auto-Feed: The quantity of shredded paper cannot exceed 100 sheets at one time.
One folded sheet of paper equates to 2 sheets of paper.
Using heavier or higher humidity paper, or using a power supply with voltage lower than the rated voltage, may reduce the shredding capacity.
Customer Service Calls: 1-844-728-6917 (U.S.A. only) | Customer Service Email: customer-care@bonsaii.com
Know Your Shredder
Illustration of the Bonsaii C231-D paper shredder, a compact, wheeled unit with a top-mounted shredding mechanism and a waste bin.
Diagram illustrating the components of the Bonsaii C231-D paper shredder. Key parts include:
- Main Power On/Off Rocker Switch (at back of machine): OFF / ON
- Flipper
- Auto-feed connecting plate
- Auto-feed opening
- Auto-feed Connecting plate lock
- Manual Feed Opening
- Control Switch (featuring the control shredder's four statuses: "REV", "OFF", "FWD", "AUTO")
- Hidden Basket handle
- Transparent Window
- Wastebasket
- Caster
- Indicator Light
For safety reasons, the shredder will operate only if the shredder head is in the correct position and used with the supplied basket.
Customer Service Calls: 1-844-728-6917 (U.S.A. only) | Customer Service Email: customer-care@bonsaii.com
Indicator Light Status
| Status | Description |
|---|---|
| Power on | Power light stays green. |
| Overheating | The power indicator light is solid red. |
| Overload | The power indicator light is flashing red. |
| Bin full | Power light flashes green. |
| Shredder does not pull paper from the auto feed tray | The malfunction indicator light is solid red. |
Do Not Shred:
- [No adhesive labels]
- [No binder clips]
- [No unopened mail / envelopes]
- [No laminated sheets / magazines]
- [No stapled papers]
- [No bound documents]
- [No folded sheets]
- [No jumbo clips]
Technical Specifications
| Specification | Details |
|---|---|
| Voltage | 120VAC, 60Hz |
| Auto-Feed Shredding Capacity (A4 20LB) | 100 sheets/time |
| Manual-Feed Shredding Capacity | 8 sheets/time (A4 20LB), one sheet of credit card/time |
| Continuous Shred Capacity by Manual-Feed shredding paper | 10 min |
| Continuous Shred Capacity by Auto-feed shredding paper | 30 min |
| Product Size (L x W x H) | 357×223x472mm (14.06×8.78×18.58 inches) |
| Auto-Feed Shred Functions | Paper, plastic credit card, staple, clips |
| Manual-Feed Shred Functions | Micro cut |
| Manual-Feed Opening (L*W) | 8.74×0.14 inches (222×3.5mm) |
| Paper Shred Size (L x W) | 5/32×15/32 inches (4×12mm) |
| Cool down time | ≤40min (Naturally cool down) |
TIPS: ONE FOLDED SHEET OF PAPER EQUATES TO 2 SHEETS OF PAPER
Using heavier or higher humidity paper, or using a power supply with voltage lower than the rated voltage, may reduce the shredding capacity.
Operating Instructions
- Open the Flipper and secure it in place.
Tips: When the Flipper is securely in place, you will hear a "click" sound.
Illustration showing the shredder's flipper being opened and secured. - Plug in the power cord and press the power switch to "-" ("O" = off, "-" = on). Move the control switch to the AUTO position, and the power indicator light will turn green.
Diagram showing the power cord plugged into a standard US household outlet (120V), the main power switch set to ON ('-'), and the control switch moved to the AUTO position, indicated by a green power indicator light. - Organize the papers.
Note: When shredding through the auto-feed, make sure to remove staples, paper clips, and clamps from the paper, as well as any plastic cards, bound documents, and adhesive paper that may be within the paper. The manual-feed can shred staples, paper clips, and plastic credit cards.
Illustrations showing paper being organized and prepared for shredding, with a note to remove staples and clips for auto-feed. - Place the organized papers into the "Auto-feed opening" or insert them into the "Manual-feed opening" for shredding.
(Auto-feed opening: Maximum 100 sheets, Manual-feed opening: Maximum 8 sheets).
Diagrams showing paper being placed into the auto-feed opening (labeled 'OK') and a warning against placing paper into the manual feed opening when using auto-feed (labeled 'NO'). - Insert credit cards into the designated position of the manual feed opening, shredding one at a time.
Illustration showing a credit card being inserted into the manual feed opening for shredding. - When shredding is completed or not needed, move the control switch to the OFF position or turn off the power switch by setting it to "O", and then unplug the power cord.
Diagram showing the control switch being moved to the OFF position and the power cord being unplugged.
Customer Service Calls: 1-844-728-6917 (U.S.A. only) | Customer Service Email: customer-care@bonsaii.com
Wastebasket Full
Illustration showing the shredder with the wastebasket removed, indicating the 'Bin Full' indicator light.
The full paper indicator light flashing green indicates the need to clear paper debris from the shredder.
The bin full indicator light will turn off when the wastebasket is opened.
Illustration showing the wastebasket being emptied and reinserted, with the 'Bin Full' indicator light turning off.
Illustration showing the shredder with the wastebasket correctly reassembled, indicating the 'Bin Full' indicator light is solid green, signifying standby mode.
Auto-Feed Jam
1. Set the control switch to the REV position and pull out the jammed paper.
Diagram showing the control switch set to REV to pull out jammed paper.
Separate the jammed papers, reorganize them, and feed them back into the feed opening.
CAUTION:
Re-feed tidy paper into the auto-feed for shredding.
Re-feed wrinkled paper into the manual-feed for shredding.
2. Open the Auto-feed connecting plate lock and take out the jammed papers.
Illustration showing the auto-feed connecting plate being opened and jammed papers being removed.
Feed the jammed paper into the manual-feed for shredding.
3. Use a brush to sweep the paper scraps into the basket.
Illustration showing a brush used to sweep paper scraps into the wastebasket.
4. Remove the stuck paper debris and dust from the rubber rollers and sensor light.
Illustration showing paper debris and dust being removed from rubber rollers and sensor light.
5. Move the auto-feed connecting plate and assemble it properly. The power indicator light will turn green, indicating that the shredder is in standby working mode.
Diagram showing the auto-feed connecting plate being reassembled.
Customer Service Calls: 1-844-728-6917 (U.S.A. only) | Customer Service Email: customer-care@bonsaii.com
Manual Feed Jam
1. Move the control switch to the REV position and pull out the jammed paper.
Diagram showing the control switch set to REV to pull out jammed paper.
Move the Control Switch from the REV position to the FWD position and keep it there for 3-5 seconds. Repeat the operation 2-3 times if there is a very serious paper jam.
2. After separating the jammed paper, shred it again through the manual-feed opening.
Note: Manual feed opening shreds ≤8 sheets at a time.
Illustration showing separated paper being fed into the manual-feed opening.
Customer Service Calls: 1-844-728-6917 (U.S.A. only) | Customer Service Email: customer-care@bonsaii.com
Overload
1. When the overload indicator light flashes red, it indicates that the manual feed opening capacity has been exceeded. You need to set the Control Switch to the REV position and remove the excess paper.
Diagram illustrating the 'Overload' indicator light flashing red, indicating capacity exceeded, and the need to use the REV function.
2. After separating the paper, place the tidy paper back into the Auto-feed opening for shredding, and the wrinkled paper back into the Manual-feed opening for shredding.
Note: It is prohibited to shred paper through both the manual and the auto feed openings simultaneously.
Diagram showing paper being separated and fed into auto-feed or manual-feed openings.
Overheat
When the overheating indicator light turns red, it indicates that the shredder has been operating continuously beyond the maximum shredding time and requires cooling before it can be restarted. If this happens, please allow the shredder to cool for at least 40 minutes after turning it off before resuming normal operation.
Diagram illustrating the 'Overheat' indicator light turning red, indicating the need for cooling.
Automatic Feed Abnormality
When the fault light turns red, it indicates an automatic feed abnormality. The paper needs to be removed, sorted, and then reinserted.
Note: The auto-feed opening cannot shred files with staples, paper clips, clips, or bound documents. Please remove these items before shredding.
Diagram illustrating the 'Fault' light turning red, indicating an automatic feed abnormality.
Customer Service Calls: 1-844-728-6917 (U.S.A. only) | Customer Service Email: customer-care@bonsaii.com
Product Maintenance
Warning: Failure to properly maintain your shredder will void the warranty.
Oil the shredder blades with 3-5 ml of shredder oil every month. Follow the oiling procedure below (FIGURE 1). It helps to keep the shredder blades operating well over many years of use.
Oiling procedure:
- Turn off the shredder.
- Apply shredder oil at the manual feed opening.
- Press the REV button and run continuously for 3-5 seconds.
Note: Lubricant oil not included.
Diagram showing oil application for maintenance (FIGURE 1).
Cautions: Risk of explosion!
- Do not spray or store any aerosol products (such as cleaners, flammable liquids, gases, oils, etc.) inside or around the shredder.
- Do not use compressed air cans to clean the shredder.
TIPS
Only use the professional shredder lubricant pack to maintain the shredder, such as the Bonsaii Shredder Lubricant 24-Pack (LS24) or 12-Pack (LS12).
NOTE: Shredder lubricant sheets are not included with the product.
Customer Service Calls: 1-844-728-6917 (U.S.A. only) | Customer Service Email: customer-care@bonsaii.com
Troubleshooting
| Malfunction | Reason | Solution |
|---|---|---|
| Stop Working | The power plug doesn't connect to the power supply. | Please check whether you are using the machine with the correct supply voltage, or plug it in again correctly. |
| The power supply voltage is too low or there is no power supply. | Please find the correct supply voltage to use with the machine. | |
| The machine is under overheating protection, because the machine is exceeding its continuous working capacity. | Wait for the machine to cool down naturally. | |
| The paper is too thin. | To make the paper thicker, you can add more paper or fold the paper. | |
| The machine is overloaded because the amount of paper exceeds the machine's maximum shredding capacity. | Reduce the quantity of paper to an acceptable amount and place the paper into the shredder's feeding opening again. | |
| The power cable is damaged. | Please replace the power cable with the same parameters by a professional person or contact our customer service for help. | |
| Jam | The basket is full. | Empty the basket. |
| The machine is defective. | Please contact our customer service for help. | |
| The paper is jammed. | Please use the "Reverse" function to take out the excess paper. | |
| Keep Running | Paper dust and other foreign objects cover the sensor. The location of the sensor is in the shredder's feeding opening, and it looks like glass beads or marbles. | 1. Please unplug the machine first, then use a soft cloth or cotton swab to clean the foreign objects without using any cleaner or water. 2. If there are some paper scraps around the sensor area, please kindly use cotton swab or needle nosed pliers to take out the paper scraps. ⚠️ Please don't overexert or use sharp tools to clean or poke the sensor. |
| Loud Noise | The shredder is placed on an unsuitable place. | Change the location. |
If the above answers cannot solve your problems, please contact our customer service team via email at customer-care@bonsaii.com.
Customer Service Calls: 1-844-728-6917 (U.S.A. only) | Customer Service Email: customer-care@bonsaii.com
Limited Warranty
Warranty Period: Machines are covered by a 1-year limited warranty, and cutters are warranted for 1 year from the date of your original retail purchase from us. The warranty is not transferable to any subsequent purchaser or recipient of the product.
Bonsaii has great confidence in its products and offers a 30-day money-back guarantee. During this period, if the product has manufacturing defects or fails to meet your expectations, please notify Bonsaii via email within 30 days of receiving the product. Bonsaii will assist you in returning or replacing the product. Once the complete return is processed, your original payment method will be refunded in full. After 30 days, a restocking fee of 20% may be charged for the return, and all shipping and handling costs will be borne by the customer. After 60 days, the product is non-refundable.
Further details regarding returns are as follows:
If you receive a damaged product, you must notify Bonsaii within 48 hours of receipt. Bonsaii will investigate the claim and inform the shipping company of the damage. Please keep all packaging for Bonsaii or the shipping company to inspect if necessary. These investigations may take a few days, but the replacement of the goods will be processed as soon as possible.
If the product has defects or damages, Bonsaii is sorry to hear that it did not meet your expectations perfectly. Bonsaii aims to resolve this issue as quickly as possible with the help of its customer support team and quality assurance team. They will need to know your order information and the issues you have encountered with the product. Please inform Bonsaii of your concerns by email and provide the order number. Bonsaii may require you to take a short video or photos of the product's flaws. After preliminary analysis of the video or images, if it is confirmed that the product has defects, Bonsaii will immediately send a brand-new replacement product. If it is determined that you have misjudged the condition of the product and there are no defects, Bonsaii will provide you with the correct instructions for use and assist you in using the product correctly.
In line with Bonsaii's policy of continuous development, the company reserves the right to change this product, packaging, and documentation specifications without notice.
If you have any questions or confusion, please contact Bonsaii at: customer-care@bonsaii.com.
Customer Service Calls: 1-844-728-6917 (U.S.A. only) | Customer Service Email: customer-care@bonsaii.com
