Engwe MapFour N1 Pro Electric Bike User Manual

Safety Notes

Dear users, this manual details the operation and maintenance of your electric bike. Please familiarize yourself with its performance, features, safety notes, and maintenance needs. Contact the official after-sales team or an authorized service station for any questions.

Safety Notes:

• Comprehend and adhere to all safety notes to mitigate risk. Obey national and local laws and regulations in public spaces. Remain vigilant and maintain a safe distance from others and vehicles.
• Operate the electric bike according to the manual's guidelines. Failure to do so may result in loss.
• This product is not designed for professional off-road biking.
• For your initial ride, choose a private area free of traffic.
• Before each ride, inspect for loose fasteners or damaged parts. Stop riding immediately if abnormal sounds occur and seek diagnostic support.
• Avoid exceeding the speed limit and never ride in areas with motor vehicles.
• Users under 16 years of age are prohibited from using this product. Use is also prohibited for individuals under the influence of alcohol or drugs, those unable to participate in strenuous physical activities due to illness, those unable to maintain balance, and pregnant women.
• Exercise caution in bad weather conditions such as snow, rain, slippery roads, and icing.
• Do not attempt to charge the product if the charger or power supply is wet. Adhere to local safety laws and regulations when charging in public areas.
• Always use officially designated parts for effective protection and easy use.
• If you wish to modify your electric bike, consult the official after-sales team and proceed with caution, adhering to local laws and regulations. The manufacturer is not liable for injuries or damage resulting from unauthorized modifications.
• To minimize the risk of injury, read and follow all prompts, including "Caution", "Danger", and "Warning".

Danger: Ignoring this warning could result in personal injury. Take or avoid the specified actions to minimize harm.

Warning: Ignoring this warning could result in damage to the bike and its components. Take or avoid the specified actions.

Caution: Ignoring this warning could result in minor damage to the bike or impair its normal operation. Follow the specified actions.

Introduction

1.1 Packing List

The packing list includes:

• Manual
• Front Axle Assembly
• Charger
• Kickstand
• Saddle & Seat Tube
• Handlebar
• Front Mudguard
• Wrench (sizes 8-10, 13-15, 16-18)
• Screwdriver
• Allen Key (M3, M4, M5, M6)
• Pedal x2
• Frame Body
• Front Tire

1.2 Components

Key components of the electric bike:

• Handlebar
• Stem
• Battery Compartment
• Front Mudguard
• Front Brake
• Crank
• Chain Ring
• Valve
• Saddle
• Seat Post
• Seatpost Clamp
• Solar Tail Light
• Reflector
• Rear Mudguard
• Rear Brake
• Electronic Lock
• Rear Derailleur
• Tire
• Chain

1.3 Functions

Common Functions:

• Switch on/off: Press and hold the [power button] for several seconds.
• Power gear adjustment: Press the [up arrow button] and [down arrow button] to adjust the power gear (1-5 gears).
• Boost mode: Press the [boost button] to enter boost mode at 6km/h. The boost mode icon [boost icon] will be displayed. Release the [boost button] to stop power push immediately. The assisted push mode icon [assisted push icon] will disappear.
• Lamp switch: Long press the [key button] for the lamp on; long press the [key button] again for the lamp off.
• High and low beam switching: Short press the [high beam button] to switch high and low beam. The screen will display the high and low beam icon [high beam icon].
• Enter setting mode: Long press the [setting button] and [adjust button] simultaneously for 5 seconds. Click the [select button] to switch setting content, and click the [up arrow button] and [down arrow button] to adjust the value.
• Error Code Display: The instrument automatically displays an error code for malfunctions in the electric power auto control system. Refer to section 3.3 for detailed error code descriptions.

Quick Start Guide

2.1 Installation Guide - Control Area

Follow these steps to install the control area:

1. Remove the existing components.
2. Attach the handlebar assembly.
3. Secure the handlebar assembly with M5 screws.
4. Ensure the handlebar is centered and perpendicular to the top tube of the frame.

2.1.2 Installation Guide - Mudguard

Follow these steps to install the mudguard:

1. Remove the screws and nuts for later use.
2. Attach the mudguard to the frame using M4 screws.
3. Secure the mudguard with M4 nuts.
4. Ensure the mudguard is properly aligned and tightened.

2.1.3 Installation Guide - Wheel

Follow these steps to install the wheel:

1. Remove the existing wheel and any securing nuts.
2. Prepare the new wheel and box.
3. Insert the wheel into the frame and secure it with the provided nuts (using a 15mm wrench).
4. Tighten the wheel using an M6 screw and the 15mm wrench.
5. Ensure the wheel is properly seated and tightened.

2.1.4 Installation Guide - Saddle Installation and Adjustment

Follow these steps to install and adjust the saddle:

1. Attach the saddle to the seat post using an M5 screw.
2. Ensure the white safety line on the seat post remains covered.
3. Secure the saddle with an M5 screw.
4. Attach the seat post to the frame and secure it with an M6 screw.
5. Adjust the saddle forward/backward and angle as needed.

2.1.5 Installation Guide - Kickstand Installation

Follow these steps to install the kickstand:

1. Remove the warning label before installing the kickstand.
2. Attach the kickstand to the frame using an M5 screw.
3. Ensure the kickstand is securely fastened.

Warning: Do not sit on the bike or load over 25kg while the kickstand is down to avoid damaging the kickstand or the bike.

2.1.6 Installation Guide - Pedal

Follow these steps to install the pedals:

1. Identify the left (L) and right (R) pedals.
2. Attach the left pedal to the left crank arm by turning it counter-clockwise (using a 15mm wrench).
3. Attach the right pedal to the right crank arm by turning it clockwise (using a 15mm wrench).
4. Ensure the pedals are securely tightened.

2.1.7 Installation Guide - Completed

Congratulations! Your bike has been assembled successfully!

2.2 How to Remove the Battery

1. Unlock the battery compartment.
2. Remove the battery.

Note: To connect your bike to the Engwe app, remove the battery, wait for 10 seconds, then reinsert the battery to activate the bike.

2.3 How To Charge

Two Charging Modes:

• Mode 1: Charge the battery directly on the frame. Connect the charger to the charging port.
• Mode 2: Remove the battery for charging (refer to section 2.2).

Charging Time: 1.5-2 hours.

Note: The battery has a small charge when leaving the factory. Please charge it fully before the first use.

Steps:

1. Start of Charging: Fully insert the charger connector into the battery's charging port, then plug the charger into the power socket.
2. Status Indication: A red indicator lamp on the charger means charging is normal; a green indicator lamp means the battery is fully charged.
3. End of Charging: Unplug the power plug first, then remove the charger connector from the battery. Ensure the battery's dust plug is closed.

Note: The charger contains a high-voltage device. Unauthorized repairs are prohibited due to the risk of danger. Place the battery and charger in a safe, well-ventilated, and dry area, away from children and flammable materials. Do not charge outdoors to prevent accidents.

Warning: If you detect an unusual odor or if the battery or charger becomes excessively hot during charging, stop charging immediately and contact the after-sales team.

2.4 Quick Operation

Before use, ensure all accessories are installed correctly, the power is sufficient, and wear appropriate riding protection.

STEP 1: Adjusting the handlebar and saddle

Adjust the handlebar and saddle to the proper riding height for the user. Ensure the saddle tube quick release and vertical tube quick release are fully fastened.

Note: Adjust the handlebar for comfortable riding habits and the saddle to your pelvic height, not exceeding the saddle tube safety scale.

Step 2: Switch on the power and adjust the headlight

1. Turn on the battery power by long-pressing the [power button] for about 3 seconds.
2. Check the battery level. A red light indicates low battery.
3. Adjust high and low beams by short-pressing the [headlight button]. The screen will display the corresponding icon.

Step 3: Adjusting the riding gear

Switch gears using the [up arrow button] and [down arrow button] (1-5 gears) according to road conditions. Gear 1 is for flat roads; higher gears are for steeper slopes. PAS 0 means no power, and the bike can be ridden as a normal bicycle.

Step 4: Brake

The left brake is for the front wheel, and the right brake is for the rear wheel. To brake, engage the right brake first, followed by the left, to slow down the bike.

Warning: Avoid abruptly applying the front wheel brake alone, as it can destabilize the bike and lead to a fall.

2.5 Display Setting & Connect Engwe App

Customize settings as needed:

1. Enter personalization interface: Press and hold the [left button] and [right button] simultaneously for 5 seconds. The system setup password is 1212.
2. Switch personalized setting interface: Click the [select button] to switch content, and the [up arrow button] / [down arrow button] to adjust values.
3. Save settings and exit: Press and hold the [left button] and [right button] simultaneously for about 5 seconds.

Menu Items:

• P0: Restore default settings (long press [restore button] for 20 seconds).
• P1: Screen Brightness (1-4, 4 is brightest).
• P2: Metric Switch (0: Km, 1: Mile).
• P3: Sleep time (0-60 minutes, default 8 minutes).
• P4: Single mileage clear (clears values greater than 10).

User Guide for Engwe App:

• APP Download and Installation: Search for "Engwe" on the App Store/Google Play, or scan the provided QR codes.
• APP Login and Registration
• Ebike and IOT Binding
• Tips: Scan the "ENGWE Technical Support Videos" QR code for guidance on binding your Ebike and using the app.

Maintenance Precautions

3.1 Maintenance Precautions

Safety Guidelines For Electric Bike:

• Do not park the electric bike in building lobbies, evacuation stairs, walkways, or safety exits.
• Do not charge or park the electric bike in residential buildings. Keep the bike away from combustibles during charging. Charging time should not exceed 12 hours.
• Prevent water from entering electrical components. Avoid water flow impacting charging interfaces, connectors, and other electrical components during cleaning.
• When adjusting the saddle and stem height, be careful not to expose safety scales.
• Users and dealers are prohibited from modifying the bike without authorization (e.g., battery configuration, circuit modification, bulb power increase).
• Do not touch live components with wet hands or metal objects.
• Do not disassemble electrical components without authorization to prevent foreign matter entry.
• Do not expose the bike to sunlight/rainstorm for extended periods to prevent aging.
• Clean the frame with water and a neutral detergent. Do not wash internal parts with water.

Note: Non-professionals should not perform maintenance. Contact customer service or a designated professional maintenance station for assistance.

Driving Safety:

• Persons under 16 years of age are prohibited from riding electric-assisted bicycles on roads. Do not lend the bike to those unable to operate it.
• Ride in non-motorized lanes and do not exceed local speed limits.
• Carry persons or objects in accordance with the law.
• Always wear a proper safety helmet and fasten the harness.
• In rainy or snowy conditions, braking distance increases. Decelerate and slow down. Avoid riding alongside vehicles in inclement weather.
• Observe traffic rules. Do not drink and drive. Ride with both hands on the handlebars.
• Wear brightly colored, non-restrictive clothing. Wear low-heeled shoes or trainers.

Pre-ride Inspection:

• Turn on the power and check instrument indicators and power sufficiency.
• Check front and rear lighting and headlight angle.
• Verify the horn is functional.
• Ensure handlebar and seatpost are properly adjusted and fastened.
• Check brake handles for reliability and flexibility.
• Check tire pressure, look for cracks, abnormal wear, and foreign objects.
• Ensure wheel screws are tightened and reflectors are intact.

Notes on the Way:

• Abide by traffic rules for your safety and others'.
• Wear a safety helmet and take other safety precautions.
• Accelerate slowly when starting to avoid losing control.

Pushing and Parking Precautions:

• Turn on boost mode for assistance when pushing uphill or carrying heavy objects.
• Support the bike on level ground with the foot support and turn off the power when parking.
• Maintain and clean the bike regularly.

3.2 Maintenance and Self-inspection

Vehicle Maintenance And Self-check:

• Bicycles are adjusted before leaving the factory. Contact the manufacturer or supplier if you have doubts.
• Check tire pressure frequently.
• Regularly check and adjust main parts like handlebars, seatposts, axles, chain, and wheels to ensure smooth transmission and tighten loose nuts/screws.
• Lubricate parts like axle bearings, pedal bearings every six months with 3# calcium-based lubricant. Add 30# oil to the chain, gearshift cable, and footrests every two months.
• If parts like brake pads, chains, or tires are damaged, find a local repair point for replacement with identical parts.

Motor Maintenance:

• Do not open the motor base or end cover after sealing.
• Keep the motor clean and free of foreign objects, corrosive liquids, and gases. Do not knock or bake the motor shell.
• The motor has an IPX5 waterproof rating. Do not use a water gun or submerge the motor in water. Water reaching the motor hub can cause short circuits.

Battery Maintenance:

• Lithium batteries have high capacity and long life. Avoid charging only when the power is low. Do not store for long periods; charge frequently.
• For initial charging, charge for 6-8 hours, not exceeding 12 hours.
• If storing for long periods, charge the battery for over two hours per month. Do not store at a low charge state, as this can cause irreversible damage.

Danger: Do not dismantle the old battery without permission. Recycle it according to local regulations or at a designated maintenance point.

Warning: Keep batteries away from open flames, high temperatures, and fire. Do not expose to direct sunlight in hot weather.

3.3 Fault Checking and Troubleshooting Methods

General Troubleshooting:

Trouble Code:

Engwe bikes have a fault detection system. Below are common fault codes. If a code appears, stop operation and contact Engwe's after-sales team.

Service Guide

4.1 After-sales Service and Warranty Coverage

Warranty Principles:

1. Operate and use the bike according to this manual. Performance failures due to quality reasons are covered by the warranty obligation.
2. Repairs for issues outside the warranty scope or after the warranty period will incur charges.
3. After the warranty period, battery replacements will be supplied at factory price. Batteries must be returned for recycling.

Warranty Coverage And Duration Details:

Note: Limited warranty does not apply to subsequent owners or transferees.

4.2 Warranty Cards and Maintenance Records

Warranty Description:

• Parts are warranted according to the warranty period.
• Warranty time starts from the date of purchase.
• Private disassembly of charger, battery, or motor voids the warranty.
• Other parts have a three-month warranty for quality problems.
• Maintenance for accessories must be done at a professional repair center.
• Ensure all labeling is complete for controllers, batteries, and chargers.
• Present warranty cards, invoices, and certificates of conformity during repairs.
• Battery warranty requires returning the battery to the manufacturer for testing.

Warranty Card And Maintenance Record:

Warranty Card:

Maintenance Records:

4.3 Product Parameter Sheet

Product Parameter:

Note: Maximum range is measured on a flat road with a full charge, a load of 75kg, a temperature of 25°c and a humidity of 70%, in first-gear power mode. Actual results may vary depending on gear, temperature, load, wind speed, road conditions and other factors.

Contact Information

Service hotline:

• +33 805980036 (EU) Working time: 9am to 6pm (GMT+1), Monday to Friday.
• +39800776809 (EU) Working time: 9am to 6pm (GMT+1), Monday to Friday.
• +18442007117 (U.S.) Working time: 9 a.m. to 6 p.m. (PST-8 Time), Monday to Friday

Official website: www.engwe-bikes.com, www.engwe-bikes-eu.com, www.engwe-bikes-uk.com, www.engwe-bikes.de

For questions or suggestions about the manual, contact: service@engwe-bikes.com

Resources:

• ENGWE Technical Support Videos
• ENGWE Manual
• ENGWE APP Download for IOS
• ENGWE APP Download for Android