Module: Resetting Headphones
How to Reset Space One Pro
1. Turn on the headphones.
2. Press and hold both the power button and the "+" button simultaneously for 5 seconds until the LED indicator flashes red. Then, the indicator will flash white, and finally blue, indicating that the headphones have been reset successfully.
Operation: Multipoint Connection
How can I enable multipoint connection?
1. After connecting Space One Pro to a device, users can enable multipoint connection by double-pressing the power button and then following the standard steps of Bluetooth connection to connect a second device.
2. Multipoint connection is enabled automatically. If users want to turn it off, they can connect their Space One Pro headphones to the soundcore app, select Space One Pro on "Device List," and manually deactivate multipoint connection.
What are the two types of multipoint connection?
Type 1 (for Space One): With both a smartphone and computer connected to the headphones, the headphones will play audio from whichever device starts playback first without letting the second device cut in. For example, if a computer starts playing music first, the headphones will continue to play from the computer even if a smartphone starts playing audio later.
Type 2 (for Space One Pro): With both a smartphone and computer connected to the headphones, the headphones will play audio from the device that starts playback last. For example, if a computer starts playing music first and then a smartphone starts playing audio, the headphones will switch to the smartphone and pause the computer's audio.
Note: Due to compatibility issues, notification sounds may be mistaken as audio and can override the playback.
Operation: Adaptive Noise Canceling
What is adaptive noise canceling?
Real-time monitoring of changes in the environment and audio leakage to adjust noise-cancellation capabilities. With adaptive noise canceling, users can experience the optimal effect of noise reduction and maximum tranquility. This feature is off by default and can be enabled via the soundcore app.
Operation: Easy Chat
What is Easy Chat?
This feature is off by default. To turn it on, activate "Speak to Enable" in Easy Chat in the soundcore app. It will be in effect automatically when it detects speaking.
1. When speaking, the music volume automatically goes down to one bar.
2. The activation time can be set at 5s, 10s, or 15s in the app, and the default is 5s.
3. Noises such as abrupt, sharp sounds or coughs may lead to accidental activation of Easy Chat.
4. Noise may also prevent it from being activated and it may help to speak up.
Operation: Dolby Sound Effect
What is Dolby sound effect?
This feature is off by default and can be enabled via the soundcore app.
1. With Dolby sound effect on, the stereo and spatial audio effects are enhanced, but sound quality may be slightly compromised.
2. It's ideally suited for watching online concerts and movies. The effect varies for different music genres and some songs may not even experience any effect at all. It's not recommended for listening to podcasts.
3. Dolby sound effect is mutually exclusive with LDAC technology.
4. If a phone has a built-in Dolby feature, it's advised to use the phone's or the headphones' Dolby effect for the optimal sonic experience.
Operation: Sidetone Mode
What is Sidetone mode?
This feature is off by default and can be enabled via the soundcore app. It allows users to hear their own voice during a call. It has a similar effect to Transparency mode, but not as strong.
Operation: LDAC Mode
How to enable LDAC for my Space One Pro?
1. Android phone users can turn on LDAC in the soundcore app. In the app, go to Settings, tap on "Sound Mode," and select "Preferred Audio Quality" to switch to LDAC codec. It's advised to check for firmware upgrades and upgrade to the latest version for better LDAC performance. Please note that with LDAC on, the headphones cannot be connected to two devices at once.
2. If LDAC has been turned on in the app and the firmware upgrade was successful but it still cannot be used, users should check if their phone supports LDAC, and if there is an LDAC feature on their phone that needs to be turned on.
To do so, go to Settings > System > Developer Options > HD Audio > Bluetooth Audio Codec. If LDAC is listed there, the phone supports it. The route might differ for different phones so users should look up the specific one for their device.
3. iOS phones do not support LDAC and LDAC is also mutually exclusive with Dolby sound effect.
Sound Related: Folding Headphones
How to fold up my Space One Pro?
1. Turn both panels around until the "L" and "R" marks are visible.
2. Fold up the left panel, then rotate the right panel to the position where the soundcore logo is visible.
3. Fold up the right panel to align with the left panel.
4. The headphones are now successfully folded.
Notes:
- It still works no matter whether the left or right ear cup is folded first.
- After unfolding, there may be creases on the ear cups. These can be smoothed out by hand.
Sound Related: Audio Output Issues
What should I do if only music, but not calls, comes through my headphones?
If using Bluetooth, users need to adjust the input and output settings.
For Windows computers (Windows 10):
- Go to Settings and search for "Turn mono audio on or off."
- Change other sound settings.
- Click on "Playback."
- Turn off Stereo mode and enable Hands-Free mode.
Stereo mode does not support microphone use but offers better sound quality because it supports high-quality stereo transmission.
Hands-Free mode supports microphone use, allowing simultaneous voice calls and audio playback, but has lower sound quality.
What should I do if I get no sound when my headphones are connected to the computer?
Users should ensure their computer has selected the headphones as the output device:
a. For Windows computers:
- In computer settings: For input, select "soundcore Space One Pro Hands-Free AG Audio". For output, select "soundcore Space One Pro Stereo".
- For conference call software: Select "soundcore Space One Pro Hands-Free AG Audio" for both input and output.
b. For macOS computers:
- In computer settings: Select "soundcore Space One Pro" for both input and output.
- For conference call software: Select "soundcore Space One Pro" for both input and output.
When the headphones are connected to two devices, A and B, at once, if A's audio app has dynamic ads (silent ads included) playing, even if it's in the background, it may dominate the sound channel. So when switching to B, users may get silence in the headphones. To resolve it, close the app on A and try playing audio on B again.
What should I do if the volume is low with Space One Pro?
If the headphone volume is low and adjusting it doesn't help, it may be caused by one of the following factors. Here's a guide to help troubleshoot:
1. Volume Sync Issue (Android Phones)
- Open the phone's settings.
- Go to Bluetooth.
- Locate the connected Bluetooth headphones.
- Enable the "Media Volume Sync" option.
2. Volume Sync Issue (iOS Phones)
- Disable the "Reduce Loud Audio" feature as it limits the maximum volume of the headphones.
3. Desktop Computer or Laptop Compatibility
- Ensure the volume is set to maximum on both the computer and the headphones.
4. Safe Volume
- Turn off Safe Volume in the soundcore app, which might be limiting the maximum volume.
5. Sound Leakage from Improper Fit
- Verify the headphones are worn correctly and fit snugly to prevent sound leakage.
ANC Related: Noise Cancellation Performance
What should I do if the noise cancellation does not meet my expectations?
1. Make sure the headphones are worn correctly, especially that the left ear cup is on the left ear and the right one is on the right ear.
2. Adjust the headband to ensure the ear cups fully cover the ears. This helps improve the seal and the active noise cancellation (ANC) performance. Users are welcome to send a photo of themselves wearing the headphones so soundcore can check if there's leakage between the ear cups and the ears.
3. Check the ANC level in the app. Higher levels mean better noise cancellation.
4. ANC primarily targets low-frequency noise like human voices between 50 and 1.5KHz. It's less effective against high-frequency noise.
What should I do if the adaptive noise canceling does not meet my expectations?
1. Adaptive noise cancellation adjusts noise reduction based on changes in surroundings, but it may not be as effective as the default active noise cancellation.
2. When enabling adaptive noise canceling, it takes about three to five seconds to adapt to the environment and start working effectively.
3. Here's the difference between adaptive noise cancellation and the default active noise cancellation: The former optimizes its effect based on changes in the environment, even compensating for minor leaks in how headphones fit. The default active noise cancellation has five levels users can choose from in the soundcore app so it's up to users to select the optimal level that fits their needs.
APP Related: soundcore App Issues
What should I do if I cannot enter the soundcore app?
When the headphones are connected to two devices, users can only access the soundcore app on one of them. Users should check if the app is open on both devices. If so, fully close it on one of the devices and try again.
If using an iOS phone, users should check if they are attempting to open the app during a call. The app cannot be entered during a call, so users should try again after the call has ended.
What should I do if I cannot find "Space One Pro" in the soundcore app?
Download the soundcore app from Play Store, enter the app, click on "Add Devices" on the main page, click on the earbud icon, and finally, click on "soundcore Space One Pro" to connect.
Why isn't there any change in sound quality after adjusting the sound effects in the soundcore app?
The sound effects in the soundcore app only apply to media sound and do not affect the quality of calls.
What should I do if I am not able to upgrade the firmware of Space One Pro?
During the firmware upgrade, users should make sure that they:
- Do not disconnect the headphones from the app.
- Do not disconnect from the network.
- Do not close the app.
- Keep the headphones in Standby mode.
- Open the phone settings, and clear the soundcore cache in the application management.
If the upgrade fails, users should try again later.
