1. MOUNTING THE BRACKETS
MOUNTING EXPOSED ROLL BRACKETS
EXPOSED ROLL - INSIDE MOUNT
- At the top-right corner of the window, measure how deep you wish to place your bracket (at least 2" required) and make a mark with your pencil. Repeat this step at the top-left corner of the window, using the same depth measurement.
- Set your bracket in the window so that the back edge aligns with your mark. Hold the bracket in position and use your pencil to mark through the top screw holes (TOP MOUNT) or the back screw holes (SIDE MOUNT). Repeat this step with your corresponding bracket on the opposite side of the window.
- Pre-drill holes with a 5/64" drill bit at your previous marks on each side of the window.
- Line up each bracket with the holes you drilled, and insert the screws. Once you have secured both brackets, you're ready to mount the shade into the window.
Diagram Description: A CROSS HOLE BRACKET is shown with labels for TOP, BACK, CROSS HOLE, and SLOTS. Mounting positions TOP MOUNT and SIDE MOUNT are illustrated.
EXPOSED ROLL - OUTSIDE MOUNT
The steps for mounting an exposed roll shade are the same, regardless of the bracket style you received.
- At the top-left and top-right corners of the window, measure the height you wish to place your brackets (at least 2" required) and make a mark with your pencil.
- Determine the difference in width between your shade and your window, and then divide it in half. From your previous marks, measure this distance away from the window, and make another mark with your pencil.
EXAMPLE: If your window is 48" wide and your roller shade is 52", the difference is 4". This means we measure and mark 2" away from the window, starting at the previous marks. - Center the left-side bracket at the outermost mark as shown, and use your pencil to mark the screw holes. Repeat this step with your right-side bracket at the outer-left mark remain on the mounting surface.
- Pre-drill the screw holes with a 5/64" drill bit at your marks on both sides of the window. Before you attach the brackets, you may want to erase any pencil marks that remain on the mounting surface.
- Line up your left-side bracket with the screw holes, and insert two screws to secure the bracket to the mounting surface. Repeat this step for your right-side bracket. When both brackets are secure, you're ready to mount the shade into the window.
Diagram Description: Illustrates window width and roller width measurements for outside mounting.
MOUNTING CASSETTE HEADRAIL BRACKETS
The roller shade tube is pre-installed in the cassette headrail, which simply snaps onto the provided hardware. You will receive two or more cassette brackets, depending on the width of your shade.
Diagram Description: Shows INSIDE MOUNT CASSETTE BRACKET with labels for TOP, FRONT LIP, RELEASE LIP, and SCREW HOLES. Also shows OUTSIDE MOUNT CASSETTE BRACKET with labels for TOP, FRONT, BACK, and SCREW HOLES.
CASSETTE HEADRAIL - INSIDE MOUNT
- At the top corners of the window, measure inward and mark with your pencil 2" - 4" from each side. If you have additional brackets, make an additional mark for each one, evenly spaced between the outer marks.
- Next, you'll need to measure how deep to place your brackets in the window. Starting at one of your marks, measure back at least 2", and make a mark with your pencil. If you want the front of the cassette to be flush with the wall, measure back 3 1/2" and make a mark. Repeat this step until you've marked the same depth measurement for each bracket.
- Hold each bracket up to the ceiling or window frame so the release lip lines up with your mark. Mark the holes in each bracket, then use your pencil to mark where the screws will go. Repeat this step until you've marked the screw holes for each bracket.
- Pre-drill the screw holes with a 5/64" drill bit at your marks for each bracket location. Before you mount the brackets, you may want to erase any pencil marks that remain on the wall or window.
- Line up your first bracket with the screw holes, and insert two screws to secure the bracket to the mounting surface. Repeat this step for any remaining brackets. When all brackets are secure, you're ready to mount the shade into the window.
CASSETTE HEADRAIL - OUTSIDE MOUNT
- At the top corners of the window, measure inward and mark with your pencil 2" - 4" from each side. If you have additional brackets, make an additional mark for each one, evenly spaced between the outer marks.
- From one of these marks, measure upward and mark the height for the bracket placement. The minimum requirement is 1 1/2", but if you want the brackets to clear the top of the window, measure and mark at least 1 3/8" above your window. Repeat this until you've marked the same height measurement for each bracket.
- Position a bracket so that the back is against your mounting surface, and the top is aligned with one of your upper marks. Hold the bracket in place and mark with your pencil where the screws will go. Repeat this until you've marked the screw holes for each bracket.
- Pre-drill the screw holes with a 5/64" drill bit at your marks for each bracket location. Before you mount the brackets, you may want to erase any pencil marks that remain on the mounting surface.
- Line up your first bracket with the screw holes, and insert two screws to secure the bracket to the mounting surface. Repeat this step for any remaining brackets. When all brackets are secure, you're ready to mount the shade into the window (see below).
2. ATTACHING THE SHADE
Before you attach the shade to the brackets, check that your brackets are straight and aligned with each other. The screw holes on all brackets are elongated, so making small adjustments is easy.
Inside Mount: Use a tape measure to check that each bracket is set to the same depth. If you need to make adjustments, slightly loosen the screws on a bracket and shift it back or forward. Secure the screws when the position is corrected.
Outside Mount: Use a tape measure to check that each bracket is set to the same height, and use a level on top of each bracket to make sure they're all straight and aligned. If you need to make adjustments, slightly loosen the screws on a bracket and shift it until it's level and set to the correct height.
EXPOSED ROLL
- While holding the roller shade in your hands, put the pin end into the cross hole of the bracket.
- Keeping the pin end secured in its bracket, insert the hooks on the motor head straight into the slots in the bracket. Once the three hooks are through the slots, gently pull down on the motor head until the hooks have locked securely to the bracket. The bottom of the motor head should point straight down.
CASSETTE HEADRAIL
- Grab the cassette and hold it up to your brackets. Set the front edge of the headrail onto the front hook of each bracket. While in this position, you can slide the shade left or right until the cassette is centered.
- When you're ready to secure the headrail, push the headrail upward until the back lip of each bracket snaps onto the back edge of the cassette. When the shade is installed, you may safely remove the bubble wrap around the roller.
4. PROGRAMMING AND USING YOUR REMOTE
REMOTE CONTROLER TECHNICAL DATA
- Channels: 5+all (RW5-G2), 14+all (RW14-G2)
- Max. blinds: 16 per channel
- Supply voltage: 3V, CR2450 Coin Cell
- Protect Rate: Ip20
- Operation Temp: -20 ... 55°C
- Frequency: ASK 433.92 MHZ
- Indoor range*: 35m (*The indoor range is typically 35m but can vary based on the thickness and material of the walls.)
- Dimensions (w x h x d): 46 x 122 x 12.4 mm
- Weight**: 56 grams (**Including battery)
Remote Layouts
5 CHANNEL REMOTE:
- Channel Display
- Up
- Slow Up**
- Stop/Favorite /Active Preset Special*
- Slow Down**
- Down
- Channel Previous
- Channel Next
14 CHANNEL REMOTE:
- Channel Display
- Up
- Slow Up**
- Stop/Favorite /Active Preset Special*
- Slow Down**
- Down
- Channel Previous
- Channel Next
* Only for certain products
** To active preset special function, hold 2 seconds and release.
Diagram Description: Shows the layout of the 5 and 14 channel remotes, including buttons like Up, Down, Stop, Channel Next/Previous. Also shows Lithium Battery, Remote Backside with Link (L) and Confirm (C) buttons, and Battery Cover.
PAIRING A SINGLE SHADE TO A CHANNEL
- Select the desired shade channel (channel backlight will turn off after 4 secs).
- Remove the battery cover to access the 'C' button.
- Hold the setting button until the shade jogs and the motor's green LED blinks.
- Hold the setting button again until the shade beeps and the motor's red LED blinks steadily.
- While the motor beeps (max. 15 secs), press the 'C' button. The shade will jog, and the green LED will flash to confirm successful pairing.
Diagram Description: Illustrates the 5 steps for pairing a shade to a channel, showing button presses and LED indicators.
DELETE A CHANNEL FROM MOTOR
- Select the desired shade channel (channel backlight will turn off after 4 secs).
- Remove the battery cover to access the 'C' button.
- Press the 'C' button three times within 2 seconds. The shade will jog, and the green LED will flash to confirm deletion.
Diagram Description: Illustrates the 3 steps for deleting a channel from the motor.
SETTING AND OPERATING THE REMOTE
SETTING THE FAVOURITE POSITION
- Send the shade to the desired favourite position.
- Remove the battery cover to access the 'L' button.
- Hold the 'L' button first, then quickly hold the Heart button until the shade beeps and the green LED blinks to set the favorite position.
Diagram Description: Illustrates the 3 steps for setting a favorite position.
DELETE THE FAVOURITE POSITION
- Press Heart to send the shade to its favourite position.
- Remove the battery cover to access the 'L' button.
- Hold the 'L' button first, then quickly hold the Heart button until the shade beeps and the green LED blinks to set the favorite position.
Diagram Description: Illustrates the 3 steps for deleting a favorite position.
CHANGING THE MOTOR SPEED
A shade offers three speed levels: Standard (default), Comfort, and Slow. Changing the speed cycles to the next available level.
- Make sure the desired shade channel is active.
- Hold Heart first, then quickly hold the Up button until the shade beeps and the green LED blinks to change the speed.
Note: All shades on the same group channel will have their speed changed.
Diagram Description: Shows the three speed levels: Standard, Comfort, Slow, and illustrates the steps to change speed.
INSTALL/ REPLACE THE REMOTE BATTERY
If the group channel number no longer lights up or the controlled product stops responding, it's time to replace the battery.
- Use the included Philips screwdriver to turn the captive screw counter clockwise until it loosens but remains attached to the cover.
- Slide the battery cover off gently to access the battery compartment.
- Carefully remove the old battery and align the battery with the + symbol facing upward. Place it into the socket, ensuring it is seated securely and held in place by the plastic snap legs.
- Securely slide the battery cover back into position and tighten the captive screw.
Diagram Description: Illustrates the 4 steps for replacing the remote battery.
LEGAL INFORMATION
CE Statement
Hunter Douglas hereby declares that the RW5-G2 and RW14-G2 Remote Controls are in compliance with the basic requirements and other relevant provisions of the Electromagnetic Compatibility (EMC) Directive 2014/30/EU, Radio Equipment Directive (RED) 2014/53/EU and Low Voltage Directive (LVD) 2014/35/EU. The full text of the EC declaration of conformity can be obtained online: www.tuiss.com/certifications
UK Statement
Hunter Douglas hereby declares that the RW5-G2 and RW14-G2 Remote Controls are in compliance with the basic requirements and other relevant provisions of the Electromagnetic Compatibility Regulations 2016, Radio Equipment Regulations 2017 and Electrical Equipment (Safety) Regulations 2016. The full text of the UK declaration of conformity can be obtained online: www.tuiss.com/certifications
FCC Statement
FCC ID: 2BMQ2RW5RW14
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Innovation, Science and Economic Development Canada ICES-003 Compliance
IC: 33385-RW5RW14
CAN ICES-3 (B)/NMB-3(B)
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's license exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. This device meets the exemption from the routine evaluation limits in section 2.5 of RSS102 and users can obtain Canadian information on RF exposure and compliance.
NO-TOOLS HEADRAIL INSTALLATION
Installing the no-tools headrail:
Hold the no-tools headrail up against the top of the recess, then push the lever firmly upwards until the rail snaps into place. If the rail is not quite tight enough then this can be easily adjusted:
At the end of the rail opposite to the lever there is an adjustment block that allows you to fine-tune the fitting of the rail. Use a flat-head screwdriver to twist the small red plugs in toward the center of the rail. Slide the block out of the rail by a few millimeters, then twist the red plugs back into their original position to fix the block in place. Make small adjustments only, repeating as necessary for a tight fit.
SMART CONTROLLER
SETUP CODE
CODE DE CONFIGURATION: SBCAN
Getting to know your Smart Controller
Diagram Description: Shows the Smart Controller with labels for micro-USB port, LED indicator, Smart Controller Status, Reset button, Setup button, power adapter, and micro-USB cable.
System Requirements
- A strong WiFi signal (3 bars or more) in the location where you will setup your Smart Controller.
- The Smart Controller only supports 2.4GHz WiFi (IEEE 802.11b/g/n), not 5GHz. WiFi security needs to be set to WPA-PSK or WPA2-PSK.
- A smartphone or tablet running Android 5.0 (Lollipop) or higher, or iOS 8 or higher is needed.
Troubleshooting
The home WiFi doesn't appear in step 4
Try rescanning. If the problem persists, you will need to reposition the Smart Controller to a place with stronger WiFi signal. In this case, exit the process (tap on the menu, then tap Your Rooms), replace the Smart Controller and start over.
The Smart Controller LED in the bottom is not blinking blue / The process fails in the last step
Press the S button for 10 seconds, then press the R button once and start over. Pay special attention when typing the WiFi password.
Need more help?
Visit neosmartblinds.com/smartcontroller for detailed instructions about how to use the app and troubleshooting.
Smart Controller Status:
- Flashing blue - Hotspot available
- Flashing green - Connecting to the WiFi network
- Pulsing cyan/blue-green - Connected to the Internet
Getting Started
- Download the NeoSmart Blinds app: Download the app to your phone or tablet by searching Neo Smart Blinds on Google Play or the App Store. (Note: Do not install Neo Smart Blinds Blue)
- Plug in your Smart Controller in reach of your home WiFi: Choose a place not too far from your home router or a place you know has good WiFi signal strength. You will be able to change its location after, if necessary.
- Create an account and choose the setup code written on the cover: After opening the app, tap on 'Create one' to create a new account. Enter a valid email address and choose a password, select the region time zone from the place where the Smart Controller will be located. Choose the setup code written in the cover and tap on Register. Follow the app step by step to add the Smart Controller.
- Have in hand the home WiFi password. It will be necessary to connect the Smart Controller to the Internet.
Note: Some Android users won't be connected quickly to the hotspot. If it is the case, please wait about 10 seconds before returning to the app. During this time, your device may notify you that the hotspot does not have Internet access, and will prompt you whether you want to remain connected. You need to select the option that will allow you to keep connected before returning to the app.
Integrations
Smarthome devices: Visit neosmartblinds.com/smartcontroller-integrations for detailed information about connecting to Amazon Alexa, Google Home and other systems.
Control4: Please send an email to tech@neosmartblinds.com with your name, your email and your company's name. This information is necessary to always send to you any further driver update.
Legal Information
FCC: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Contains transmitter module FCC ID: COFWMNBM11
To comply with FCC/IC RF exposure limits for general population/uncontrolled exposure, the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
IC: This device complies with Industry Canada's license-exempt RSSs. Operation is subject to the following two conditions: • This device may not cause interference; and • This device must accept any interference, including interference that may cause undesired operation of the device. This device meets the exemption from the routine evaluation limits in section 2.5 of RSS102 and users can obtain Canadian information on RF exposure and compliance.
Contains transmitter module IC: 10293A-WMNB11
This End equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.