Human Touch AcuTouch® 9500x Use & Care Manual

Welcome to Human Touch®

Your AcuTouch® 9500x massage chair is the perfect bridge between state-of-the-art technology and the ancient healing art of massage. It's a key ingredient for a balanced life—and it's right in your own home! Your massage chair incorporates patented Robotic Massage® technology, emulating the same techniques used by massage and chiropractic professionals for back and spinal care. It's hard to believe it's not human!

To ensure that you don't overlook any of your chair's features, and that you use it safely, read this manual carefully. Then sit back, relax, and enjoy!

Important Safety Instructions

When using an electrical appliance, basic precautions should always be followed, including the following:

Read all instructions before using this appliance.

❗ DANGER: To reduce the risk of electrical shock

• Always unplug this product from the electrical outlet immediately after using and before cleaning.

⚠️ WARNING: To reduce the risk of burns, fire, electric shock or injury to persons:

• Do not put hands or fingers near the massage mechanism or rollers while this product is running. Touching the mechanism can result in injury from the rollers squeezing together.
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard.
• An appliance should never be left unattended when plugged in. Unplug from outlet when not in use, and before putting on or taking off parts.
• Do not operate under blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.
• Close supervision is necessary when this product is used by, on, or near children, invalids, or disabled persons. Keep children away from extended foot support (or other similar parts).
• Use this product only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.
• Never operate this product if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. Return this product to a service center for examination and repair.
• Do not carry this appliance by supply cord or use cord as a handle.
• Always keep the power cord away from heated surfaces.
• Never operate this product with the air openings blocked. Keep the air openings free of lint, hair, and the like.
• Never drop or insert any object into any opening.
• Do not use outdoors.
• Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
• To disconnect, turn all controls to the OFF position, then remove plug from outlet.
• Do not massage any area of the body that is swollen, inflamed or covered with skin eruptions.
• Do not use on unexplained calf pain.
• Do not use this product when standing on a damp floor, or when any part of the body is in contact with plumbing or any similar ground.
• Connect this appliance to a properly grounded outlet only. See GROUNDING INSTRUCTIONS.
• Do not use this product if noise above normal sound is heard.
• Do not stand on or in appliance. Use only while seated.
• Use heated surfaces carefully. May cause serious burns. Do not use over sensitive skin area or in the presence or poor circulation. The unattended use of heat by children or incapacitated persons may be dangerous.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.
• Anyone with a medical condition, including those who are or may be pregnant, should consult a physician before using any massage product.
• After servicing, zipper must be fastened by wire tie.

Safety Precautions

• Comfortable clothing is recommended while using this product.
• This product was meant to be used in a relaxed position. Never force any body part into the backrest area while the rollers are moving.
• If you feel any abnormal discomfort during the operation of this product, turn off the power immediately and do not use the product. Consult your physician.
• Do not sit on the controller.
• Do not pull on the AC cord.
• When using this product after it has been in storage, check to see that the product is operating properly prior to use.
• Always confirm that there are no obstacles behind the product and that there is sufficient space to recline.

Grounding Instructions

This product must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance for electrical current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

DANGER: Improper connection of the equipment-grounding conductor can result in a risk of electronic shock. Check with a qualified electrician or serviceman if you are in doubt as to whether this product is properly grounded. Do not modify the plug provided with the product - if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

This product is for use on a normal 120-volt circuit and has a grounding plug that looks like the plug illustrated in sketch (A). A temporary adapter that looks like the adapter used in sketches (B) and (C) may be used to connect this plug to a 2-pole receptacle as shown in sketch (B), if a properly grounded plug is not available. The temporary adapter should be used only until a properly grounded outlet (sketch A) can be installed by a qualified electrician. The green colored, rigid ear tab or the like extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box cover. Whenever the adapter is used, it must be held in place by a metal screw.

Grounding methods:

• (A) Grounded Outlet: Standard three-prong outlet.
• (B) Adapter Use: For temporary connection to a two-prong receptacle. The adapter's grounding tab must be connected to a permanent ground.
• (C) Grounding Screw Tab: The metal screw secures the adapter to the outlet box.

The use of a temporary adaptor is not permitted in Canada.

WARNING: This product is equipped with a thermal resetting protection device. This is an added safety feature to protect you and this product from overheating. If the product should suddenly stop and will not start, turn the main power switch, located on the back of the product, off and do not operate the product for at least 30 minutes. Failure to turn the product off may result in the product starting unexpectedly when the device cools.

Get Ready

Unpack the Box

Your Human Touch massage chair comes fully assembled—simply connect the power cord, plug it in, install the head pillow and/or Luxury Ergo Pillow, and you're done!

• Chair
• Luxury Ergo Pillow
• Neck pillow
• Power cord

1. Connect the Power Cord

Plug one end of the power cord into the power panel AC power jack and the other end into a 120-volt wall outlet.

Power Panel: The Human Touch massage chair power panel offers a convenience outlet, which enables you to plug in a low-wattage appliance such as a lamp or laptop. Do not plug in appliances that use wattages higher than 1 AMP, such as a vacuum or a hair dryer.

2. Install the Head Pillow

Place the head pillow flap over the top of the headrest to secure the head pillow in the desired position; the hook-and-loop fasteners hold the pillow in place.

3. Place the Luxury Ergo Pillow

You may want to place the Luxury Ergo Pillow at the base of the backrest, as the pillow helps to position your body properly for foot and calf massages. See page 21 for other Ergo Pillow usage tips.

4. Power On

Turn the power switch to On (I). The LED lights confirm that the chair is receiving power.

Install the Floor Protector

The notched end of the floor protector slides under the foot and calf massager (textured side up); hook-and-loop fasteners attach to the top side of the chair cross-bar.

• 1. Deploy the Foot and Calf Massager: Press the legs-up button ⬆️ on the remote control to fully deploy the foot and calf massager.
• 2. Place the Floor Protector: For your safety, before installing the floor protector, be sure to turn off the chair at the main power switch and unplug the power cord. With the hook-and-loop fastener strip facing down, slide the floor protector into place as shown.
• 3. Secure the Floor Protector: Align the hook-and-loop fasteners on the underside of the floor protector with the hook-and-loop fasteners on top of the chair crossbar. Press the hook-and-loop edge of the floor protector firmly into place to secure it.
• 4. Complete the Installation: Remove any packaging materials left under or around the chair during installation. Plug in the chair and power it on. Press the legs-down button ⬇️ to retract the foot and calf massager.

Note: Remove the floor protector before moving the chair to a new location.

Take a Seat

Using your Human Touch massage chair is easy. Just take a seat, deploy the foot and calf massager, adjust the backrest, and you're ready for the massage of your choosing. Your Human Touch massage chair expertly soothes tired muscles from head to toe, using a wide variety of massage techniques that you control.

1. Deploy the Foot and Calf Massager

Before deploying the foot and calf massager, be sure the area in front of the chair is clear of any obstructions. While sitting in the chair, use the remote control legs-up button ⬆️ to deploy the foot and calf massager. The foot and calf massager deploys outward and then upward. You can use the foot and calf massager in any position once it leaves the floor. For your safety, the foot and calf massager deploys and retracts slowly. You may notice a variance in speed at different deployment positions - this is normal.

CAUTION: Do not sit or stand on foot and calf massager. Permanent damage will occur. Maximum weight on foot and calf massager is 88 Lbs.

Do not inhibit the backrest or footrest from power reclining or inclining. Do not attempt to manually recline or incline the backrest or footrest. Interfering with the power recline will permanently damage the chair.

2. Insert Your Legs into the Foot and Calf Massager

Place your feet all the way into the foot and calf massage wells. The bottom of your feet and the back of your calves should be touching the well walls.

Should you accidentally attempt to retract the footrest while your legs are in the foot and calf massager, the Human Touch massage chair automatically turns off to protect you from injury.

When changing direction (from Recline to Incline and from Leg Up to Leg Down), there is a slight pause while the chair gears shift. This is perfectly normal.

3. Adjust the Backrest

Before adjusting the backrest, be sure the area behind the chair is clear of any obstructions. Use the remote control recline and incline buttons to adjust the backrest angle for maximum comfort.

4. Converting the Foot and Calf Massager to a Footrest

1. While sitting in the chair, pull up on the footrest release handle (located on the right-hand side of the footrest to release the footrest.)
2. Rotate the footrest away from the chair until it locks into position with the smooth side facing up.
3. Release the footrest release handle.

For an easier exit, retract the footrest and restore the backrest to a full upright position before getting out of the chair.

Make sure the area behind/underneath the footrest is clear of any obstructions before retracting the footrest.

With the foot and calf massager on top, press and hold the legs-down button ⬇️ to retract the footrest. Press the Restore button ? to return the backrest to a full upright position.

Take Control

Get Acquainted with the Remote Control

The Human Touch massage chair has a full-featured remote control, designed to make navigating the wide array of features easy. The remote is divided into several sections, spanning the front, back and side. Each section controls a different group of features.

Remote Control Layout

• SIDE: Massage Focus (adjust location, add heat), Massage Comfort Control (personalize intensity/contour), Lower Body Massage (targets calves, feet, seat, arms).
• FRONT: Session Timer (counts down 15-minute programs), 8 Auto Massage Programs (pre-programmed massages), Massage Techniques (5 manual modes), Body Position Navigator (adjust chair position), Cancel and Restore (Stop/Park, Restore).

Using your Human Touch massage chair remote control lets you easily customize your massage to suit your needs. Select a stationary massage technique or a rolling massage, or combine them! Or select one of eight Auto Massage Programs. Each Massage Program is designed to meet a daily routine, such as sore muscle relief or an after-work stretch.

Fine-tune your massage using the unique Massage/Comfort Number and Acupoint detection features. Explore each of the lower body massage options, which target calves, feet, and seat.

When you're finished, store the remote control in the convenient storage pocket ?️.

8 Auto Massage Programs

Press the Auto Program button to cycle through programs. The LED indicator shows the selected program.

Acupoint Detection: Press before selecting a manual massage technique. Rollers scan your back to detect acupressure points and target the massage. Do not adjust recline angle after selecting Acupoint. Ensure Height is set to Tall (III) and Massage/Comfort Number is under 3.

Shoulder Height: Press to select Tall (III), Medium (II), or Short (I) based on your height to position rollers for maximum comfort.

• 1. Full Body Sore Muscle Relief: Includes Acupoint detection. A heated full-body massage with warm-up, high-intensity, and cool-down periods.
• 2. Sports and Back Therapy: Includes Acupoint detection. Heated back/calf/foot massage with warm-up, high-intensity, and cool-down periods.
• 3. Leg/Foot/Hip Therapy: A seat/calf/foot massage that maintains intensity from start to finish.
• 4. Neck/Shoulders Relief: Includes Acupoint detection. Heated upper-back massage with warm-up, high-intensity, and cool-down periods.
• 5. After Work Stretch: Before selecting, deploy foot/calf massager and fully recline backrest. Press recline button until four beeps to activate. A heated mid/lower-back stretch massage with warm-up, medium-intensity, and cool-down periods.
• 6. Morning Wake-Up: Includes Acupoint detection. Heated full-body massage with warm-up, medium-intensity, and cool-down periods.
• 7. Night Time Soothing: Includes Acupoint detection. Heated full-body massage with warm-up, low-intensity, and cool-down periods.
• 8. Massage Demonstration: Includes Acupoint detection. Demonstrates all massage functions.

To bypass Acupoint detection, use the Height button to fine-tune the massage based on your height.

Intensity Meter:

• High Intensity: Kneading, Percussion, Compression, Kneading/Percussion - all speeds.
• Medium Intensity: Kneading, Percussion (limited duration), Compression, Kneading/Percussion (limited duration) - one speed.
• Low Intensity: Kneading, Compression, Kneading/Percussion (very limited duration) - one speed.
• Warm-up Intensity
• Cool Down

Massage Techniques

Width: Focus or diffuse massage pressure by selecting the wide, standard, or narrow massage setting. This feature works with Roll, Percussion and Compression massage techniques. Select the width setting after selecting a massage technique.

• Rolling: Rolls gently up and down your back near your spine. Benefits: Warms and loosens muscles, preparing your back for deeper massage. Relieves muscle tension, improves circulation and relaxes the back.
• Percussion: Alternates rapid-tapping strokes along the spine to stimulate both spinal muscles and spinal joint areas, emulating the percussive massage technique used in sports medicine for deep muscle therapy. Benefits: Flexes spinal joints and relieves pressure on the spinal column, invigorating the entire back area.
• Compression: Presses on spinal muscles and spinal joint areas using alternating strokes and a gentle rocking motion, emulating a technique used in sports medicine and in spinal therapy by chiropractors. Benefits: Spreads and applies pressure to deep muscle tissue, forcing it to relax, while the rocking motion loosens spinal joints. Aids in muscle and joint repair due to strain from exercise, long hours bent over a desk, or just day-to-day stress, and can improve mobility and overall posture.
• Kneading: Kneads your back in a small, circular motion on both sides of your spine simultaneously. Benefits: Relieves tension and soreness by lifting and stretching muscles. Improves circulation and helps bring vital nutrients to the spinal area.
• Seat: A series of air bags located in the seat pad inflate and deflate to create a unique seat massage. Benefits: Soothes tired seat muscles, caused by sitting in uncomfortable chairs or sitting for long periods of time.
• Heat: Two lumbar heat modules gently warm the lower back muscles, gradually reducing tightness and pain. Benefits: Heat calms and soothes back muscles, preparing them for a more restorative massage and faster healing.

Body Position Navigator

• Legs-up ⬆️: Deploys the footrest from a retracted position and presents the foot and calf massager, ready for use. Use this button to raise the footrest to the desired height.
• Legs-down ⬇️: Lowers the footrest to a fully retracted position (foot and calf massager must be on top before retracting the footrest). Make sure the area behind/underneath the footrest is clear of any obstructions before retracting the footrest.
• Recline ?️: Reclines the backrest to a horizontal position.
• Incline ⬆️: Raises the backrest to a vertical position.

Lower Body Massage (Calves, Feet, Seat, Arms)

• Vibe: Activates the calf vibration.
• CirQlation: Press to toggle among two fixed speeds and two auto foot and calf massage programs.
• Seat (Air Impulse Massage Seat): Activates the unique seat massage, which uses two rows of rapidly inflating/deflating air bags and a layer of Visco foam to create a precision seat massage.

Cancel and Restore

• Stop/Park ⏹️: Stops the massage and parks the massage rollers at the top of the backrest.
• Restore ?: Press this button until the backrest returns to the full upright position.

Massage Focus

• Heat ?: Slowly heats up the lumbar region of the backrest to subtly soothe tired lower-back muscles.
• Zone: Press to target your massage to a six-inch zone. Use the Position buttons to focus your massage on the desired area.
• Position (up/down arrows ⬆️⬇️): Use these buttons along with one of the manual massage techniques to focus your massage on the desired area.

Massage Comfort Number

Massage/Comfort Number: Seven settings fine-tune massage intensity and contour using the revolutionary Adaptive Massage Comfort Control technology.

• Decrease massage intensity and create soft support: As you adjust your personal Massage Comfort, the numbered LED scale keeps track of your settings. Customize the Massage/Comfort settings as often as you like during all massage modes. Even when you're not enjoying a massage, use the Massage/Comfort control to customize the backrest support while sitting in the chair. Use the massage comfort number scale anytime you want to return to your favorite custom setting.
• Increase massage intensity and create firm support: As you select different Massage/Comfort numbers, the massage intensity/backrest contour changes accordingly. You can adjust the Massage/Comfort setting while your massage is in progress. Set the Massage/Comfort Number to under 3 when using Acupoint Detection (see page 12 for more information about Acupoint Detection).

For a softer massage:

1. Press and hold the ⬆️ button to decrease massage intensity and soften the backrest cushion. As you hold the ⬆️ button, the Massage/Comfort number lights ascend, indicating which Massage/Comfort number is currently selected.
2. Release the ⬆️ button when you reach the Massage/Comfort number that is most comfortable for you.

For a more intense massage:

1. Press and hold the ⬇️ button to increase massage intensity and firm up the backrest cushion. As you hold the ⬇️ button, the Massage/Comfort number lights descend, indicating which Massage/Comfort number is currently selected.
2. Release the ⬇️ button when you reach the Massage/Comfort number that is most comfortable for you.

Note: Press and hold ⬆️ to decrease massage intensity and soften the backrest cushion. Press and hold ⬇️ to increase massage intensity and firm up the backrest cushion.

Recline Interrupt Safety Sensor

Your Human Touch massage chair is a powerful precision instrument. Some simple precautions will ensure safe, reliable operation.

❗ Keep the area behind the chair clear of all objects. Do not allow pets or small children in the Caution Zone, behind the chair.

The Recline Interrupt Safety Sensor, located at the bottom of the backrest, provides added protection for any child, pet, or object located in the Caution Zone behind the chair. The weight-activated Safety Sensor immediately disables the chair recline function when triggered. Once the object has been cleared from the Caution Zone, the chair recline function is automatically re-enabled.

Note: If the Recline Interrupt Safety Sensor appears damaged or is not functioning, please contact your distributor. Do not remove the Recline Interrupt Safety Sensor from the chair. Do not grasp the Recline Interrupt Safety Sensor while moving or picking up the chair.

For personalized comfort, you can position the lumbar/ergo pillow in a variety of locations.

Care and Maintenance

To keep your product working and looking its best, please follow these simple care guidelines.

Cleaning:

1. Be sure to disconnect the power cord from the electrical outlet before cleaning.
2. Do not use benzene, thinner or any other solvents on your massage chair.
3. Remove dust on the backrest or armrest with a vacuum.
4. If the backrest or armrests become soiled, wipe with a damp cloth, then a dry cloth.
5. Common upholstery cleaners may be used for tough stains.
6. When cleaning the controller or around the power switch, use a dry cloth only. Never use a damp cloth to clean the controller or power switch.

Fabric Care:

To maintain your Human Touch product in optimum condition, dust it frequently and/or vacuum it with a soft brush vacuum extension. SofSuede® products can also be brushed with a suede brush. Wipe with a slightly damp cloth as necessary. For tougher stains on non-leather products, use a mild detergent mixed with water. Leather products should be wiped down occasionally with a leather furniture cleaning solution.

WARNING: Be sure to test any cleaning solution on a small, inconspicuous part of the product to ensure that the color does not fade prior to using the solution on the entire product surface.

Maintenance and Repair:

1. The mechanics of this product are specially designed and constructed to be maintenance free. No periodic lubrication or servicing is required.
2. Your chair should only be serviced by an authorized service center.

Use and Storage Environment:

1. When not in use for a long period of time, we recommend that the chair be covered, the power cord be coiled and that the unit be placed in an environment free of dust and moisture.
2. Do not store near heat or open flame.
3. Do not leave this product exposed to direct sunlight for long periods of time. This may cause fading or damage.
4. Do not use or store in extreme temperatures; product stored in cold temperatures may require 48 hours at room temperature to function properly.
5. Product should be used and stored in an environment with non-condensing humidity ranging from 10 to 80%; excessive humidity will damage the mechanics.

Miscellaneous:

1. Foreign objects should not be inserted between the massage nodes or the unit housing.
2. Care should be taken not to overload the unit.

Moving Your Massage Chair After It Has Been Unpacked:

Your massage chair is a precision instrument that can be damaged if dropped. Use at least two people to move it.

• 1. Fully retract the foot and calf massager. Make sure the area behind/underneath the footrest is clear of any obstructions before retracting the footrest. NEVER pick up the chair by grasping the foot and calf massager.
• 2. Store the remote control in the side pocket.
• 3. Grasp the chair at floor level, beneath the side arms.

To Replace a Fuse:

Your Human Touch massage chair has two fuses: one for the chair and one for the convenience outlet.

1. Turn the Power switch to OFF ⚫ and unplug the chair from the wall outlet.
2. Turn the fuse holder (located on the power panel) approximately 1/8 turn counter-clockwise. The fuse holder pops out.
3. Replace the fuse with a new fuse of the same value, then reinsert the fuse holder into the power panel.
4. Turn the fuse holder 1/8 turn clockwise to secure it.
5. Plug the chair back into the wall outlet and turn it on ⚫.

Specifications*

• Operating voltage: AC110-120V 60Hz
• Power consumption: 210 Watts
• Chair size (reclined): 80"L x 38"W x 26"H
• Product weight: 245 Lbs.
• Maximum footrest load weight: 88 Lbs.
• Maximum load weight: 285 Lbs.
• Rear clearance required: 20"

*Specifications are subject to change without prior notice.