Soundcore Space A40 Earbuds: Troubleshooting and FAQ

General Troubleshooting & Reset

How do I reset Space A40?

1. Place the earbuds into the charging case and keep the case open. Ensure the charging case has sufficient power and the ear tips are not obstructing the charging pins on the earbuds.

2. Hold the button on the back of the charging case for 10 seconds until the 3 LED indicators on the charging case flash white 3 times, then flash white in sequence continuously. This confirms the reset was successful.

When resetting the earbuds, ensure they are connected to the charging connectors in the case, or the reset may fail. The first and third LEDs will flash to indicate proper connection (the first LED flashes when the left earbud is placed in the case, and the third LED flashes when the right earbud is placed in the case).

If the indicator on the charging case does not light up, check if the charging case and earbuds have enough power and clean the charging pins with a dry cloth.

Why can't the second device be connected when using multipoint connection?

Check if LDAC is enabled, as it cannot be used simultaneously with multipoint connection. If LDAC is enabled, please disable it.

How do I enable multipoint connection?

Note: This should be performed when a Bluetooth device is already connected.

Method 1: Press the touch pad on both the left and right earbuds simultaneously for 3 seconds. After hearing the pairing prompt tone, you can enter dual device connection. Note: If the touch pads on both earbuds are pressed for 5 seconds simultaneously, all connections will be disconnected.

Method 2: Use the soundcore app. Navigate to 'Device List' in Settings and choose 'Connect New Device' to connect.

What should I do if any of the following problems occur?

• Cannot pair with my device.
• Only one earbud has sound.
• One side does not pair with the other side or my device.
• No music plays after connecting with my device.
• Cannot auto-connect with my device when the earbuds are taken out of the charging case.

1. Remove the protective film covering the charging pins on the earbuds.

2. Restart the Bluetooth device. Forget all pairing records on your device and turn off Bluetooth.

3. Ensure the charging case has sufficient power and the ear tips are not blocking the charging pins. Reset the earbuds using these steps: Place the earbuds into the charging case and keep the case open. Hold the button on the back of the charging case for 10 seconds until the 3 LED indicators flash white 3 times and then flash white in sequence continuously. This confirms the reset was successful. When resetting, ensure the earbuds are connected to the charging pins in the case, or the reset may fail. The first and third LEDs will flash to indicate proper connection (the first LED flashes twice when the left earbud is placed in the case, and the third LED flashes twice when the right earbud is placed in the case).

4. Turn on Bluetooth on your device, search for soundcore Space A40, and pair.

5. Try connecting with another device (phone/tablet/etc.) to see if the issue persists. If a pop-up window appears to confirm pairing for 'soundcore Space A40', select 'Pair'. If 'Cancel' is accidentally selected, refresh your device's Bluetooth (turn off and on) and pair the earbuds again.

Bluetooth

What should I do if Space A40 disconnects or the sound is choppy?

Please note that this may not necessarily be an issue with the earbuds but could be related to the connected device and environment. Bluetooth signals can be affected by obstructions like walls, pillars, home appliances, and Wi-Fi. To ensure a stable connection, avoid such obstructions.

To fix this issue, try the following:

1. Ensure your earbuds have enough battery and the ear tips are not blocking the charging pins. Reset the earbuds by following these steps: Place the earbuds into the charging case and keep the case open. Hold the button on the back of the charging case for 10 seconds until the 3 LED indicators flash white 3 times and then flash white in sequence continuously. This confirms the reset was successful. When resetting, ensure the earbuds are connected to the charging pins in the case, or the reset may fail. The first and third LEDs will flash to indicate proper connection (the first LED flashes twice when the left earbud is placed in the case, and the third LED flashes twice when the right earbud is placed in the case).

2. Check the earbuds by listening to downloaded music/video.

3. Test the earbuds with another Bluetooth device in a different environment to see if they work well.

How do I set the input and output on a Windows computer as soundcore Space A40?

1. For audio playback only, select 'soundcore Space A40 Stereo' for your computer's audio. Adjust volume using both software and computer controls.

2. For conference apps like Zoom/Microsoft Teams, set the software input and output as follows:

• Microphone on the conference software: soundcore Space A40 Hands-Free
• Speaker on the conference app: soundcore Space A40 Hands-Free

If volume adjustment is needed, use the soundcore app. If the app cannot adjust volume, select 'soundcore Space A40 Hands-Free' as the output on your computer and adjust volume there.

3. For audio and video apps where input/output cannot be set within the app, open your computer's audio settings and select:

• Input: soundcore Space A40 Hands-Free
• Output: soundcore Space A40 Hands-Free

Bluetooth & Connectivity

What should I do if there is a serious delay between Space A40 and the device?

A very small delay is normal between true wireless earbuds and Bluetooth devices due to Bluetooth technology limitations. Noticeable delays can stem from the earbuds, connected device, audio source, app, or network.

To diagnose the issue, try the following troubleshooting steps:

1. 'Forget' the earbuds in your device's Bluetooth history and restart your Bluetooth device.

2. Ensure your earbuds have enough battery and the ear tips are not blocking the charging pins. Reset the earbuds using these steps: Place the earbuds into the charging case and keep the case open. Hold the button on the back of the charging case for 10 seconds until the 3 LED indicators flash white 3 times and then flash white in sequence continuously. This confirms the reset was successful. When resetting, ensure the earbuds are connected to the charging pins in the case, or the reset may fail. The first and third LEDs will flash to indicate proper connection (the first LED flashes twice when the left earbud is placed in the case, and the third LED flashes twice when the right earbud is placed in the case).

3. Test your earbuds with a different Bluetooth device, app, and downloaded music/video to see if the problem persists.

Ensure the Bluetooth device and earbuds are within range and free from signal interference.

What audio codecs do Space A40 support?

SBC, AAC, and LDAC.

How do I enable LDAC?

1. Download or upgrade the soundcore app to the latest version.

2. Pair your earbuds with your phone and enter the soundcore Space A40 app interface. To enable LDAC, press the Settings icon in the upper right corner, then select 'Sound Mode' > 'Preferred Audio Quality (LDAC)'. Switching modes takes approximately 10 seconds. Note: Multipoint connection will be automatically disabled when LDAC is enabled.

Note: LDAC mode is compatible only with mobile phones supporting LDAC (Android 8.0 or later). LDAC processing increases power consumption and may occasionally lead to connection instability in certain environments.

What should I do if Space A40's noise cancellation performance does not meet my expectations?

To enhance sound quality and noise cancellation:

1. Try different sizes of ear tips to ensure a proper fit and a tight seal.

2. Wear the earbuds correctly to create a tight seal. Use the Fit Test on the soundcore app to confirm the perfect position.

3. Experiment with different noise cancellation modes suited to your environment. You can also customize the EQ for personalized sound.

4. Test the earbuds in various environments to observe differences.

Note: Noise cancellation performance may seem less effective in noisy environments or at high volumes.

Sound & Volume Issues

What should I do if there's low volume when connected to an Android phone?

1. Enable 'Absolute Volume' in developer options or select 'Bluetooth device volume to sync with the phone' in Bluetooth settings.

2. Ensure the charging case has sufficient power and ear tips are not blocking charging pins. Reset the earbuds: Place them in the charging case, keep the lid open, and hold the back button for 10 seconds until the 3 LEDs flash white 3 times and then in sequence. This confirms the reset.

3. Clear all pairing records on your phone and re-pair the earbuds. Lower your phone's volume by one notch, then turn up the volume of both your phone and earbuds with music/video to the maximum.

4. Gently clean the metal mesh filter under the rubber ear tips with a Q-tip and rubbing alcohol.

What should I do if there's low volume when connected to an iPhone?

1. Disable 'Reduce Loud Sounds' in Settings > Sounds & Haptics > Headphone Safety.

2. Ensure earbuds have sufficient power before resetting: Place them in the charging case, keep the lid open, and press and hold the charging case button for 10 seconds until the 3 LEDs flash white 3 times and then in sequence. This confirms the reset.

3. Clear all pairing records on your phone and re-pair the earbuds. Lower your phone's volume by one notch, then turn up the volume of both your phone and earbuds with music/video to the maximum.

4. Gently clean the metal mesh filter under the rubber ear tips with a Q-tip and rubbing alcohol.

What should I do if there's low volume when connected to a Mac computer?

1. Ensure the charging case has sufficient power and ear tips are not blocking charging pins. Reset the earbuds: Place them in the charging case, keep the lid open, and hold the back button for 10 seconds until the 3 LEDs flash white 3 times and then in sequence. This confirms the reset. When resetting, ensure earbuds are connected to charging pins in the case, or the reset may fail. The first and third LEDs will flash to indicate proper connection (the first LED flashes twice when the left earbud is placed in the case, and the third LED flashes twice when the right earbud is placed in the case).

2. Clear all pairing records on your Mac computer and re-pair the earbuds. Lower your Mac's volume by one notch, then turn up the volume of both your Mac computer and earbuds with music/video to the maximum.

3. Gently clean the metal mesh filter under the rubber ear tips with a Q-tip and rubbing alcohol.

What should I do if there's low volume when connected to a Windows computer?

1. Ensure the charging case has sufficient power and ear tips are not blocking charging pins. Reset the earbuds: Place them in the charging case, keep the lid open, and hold the back button for 10 seconds until the 3 LEDs flash white 3 times and then in sequence. This confirms the reset. When resetting, ensure earbuds are connected to charging pins in the case, or the reset may fail. The first and third LEDs will flash to indicate proper connection (the first LED flashes twice when the left earbud is placed in the case, and the third LED flashes twice when the right earbud is placed in the case).

2. Clear all pairing records on your Windows computer and re-pair the earbuds. Ensure you select the correct mode: 'Stereo' for audio/video, and 'Hands-Free' for the microphone.

3. Turn up the volume of your computer, earbuds, and music/video to the maximum.

4. Gently clean the metal mesh filter under the rubber ear tips with a Q-tip and rubbing alcohol.

Why am I hearing poor sound quality?

1. Try different ear tip sizes and ensure a correct fit for a tight seal, which enhances sound quality and noise cancellation.

2. Test with different music types and ensure the input audio source has no distortion or noise.

3. Utilize different EQ modes on the soundcore app and customize to your preference.

4. If using an Android phone, activate LDAC to see if it improves sound quality.

What should I do if I encounter wind noise while outdoors?

Use Wind Noise Reduction mode, found in the ANC and Transparency section of the soundcore app. This mode is ideal for environments with high wind, such as during cycling or workouts. The earbuds automatically detect wind noise and activate this mode when a threshold is reached.

How long does it take to fully charge the earbuds?

About 2 hours.

How long does it take to fully charge the charging case?

About 3.5 hours via wireless charger and about 3 hours via USB-C cable.

Does the case support wireless charging?

Yes, place the case on a wireless charging pad, ensuring it is closed and centrally aligned. The LEDs will blink when charging begins.

How do I charge the earbuds?

1. Confirm the charging case has power (open the case to check if LEDs light up).

2. Place the earbuds correctly into the case, close the lid, and they will begin charging.

Does LDAC mode consume more power?

Yes, earbuds consume more power under LDAC mode due to its high-speed transmission.

Playtime with LDAC:

• LDAC On (ANC Off): 6 hours (Earbuds) / 30 hours (Charging case)
• LDAC On (ANC On): 5 hours (Earbuds) / 25 hours (Charging case)

Charging & Battery

What should I do if one side is discharging quickly?

Normally, earbuds offer around 8 hours in ANC mode and 10 hours in Normal mode at 60% volume. Playtime may vary based on music content and volume. Call usage will result in shorter playtime as it consumes more power than music playback.

Try the following troubleshooting steps:

1. Ensure the protective film has been removed from the earbuds.

2. Use a dry cloth/cotton swab with rubbing alcohol to clean the charging pins on the charging case and earbuds for a better connection. Ensure ear tips do not block charging connectors and fully charge your earbuds.

3. Charge the charging case with a different cable and wall charger, ensuring it has sufficient power. The case is fully charged when the indicators turn off.

4. Test battery performance while playing music.

Note: ANC is on by default. For Normal mode playtime, switch to Normal mode first.

What is Space A40's playtime on a single charge/with the charging case?

Normal Mode: Up to 10 hours (single charge) / 50 hours (with charging case).

Noise Cancelling Mode: Up to 8 hours (single charge) / 40 hours (with charging case).

Transparency Mode: Up to 8 hours (single charge) / 40 hours (with charging case).

Call Mode: Up to 6 hours (Normal mode) / 5 hours (ANC mode).

Note: Battery playtime is based on Anker laboratory testing with default settings, Normal mode, and 50% volume. Actual playtime may vary based on volume, audio source, environmental interference, and usage.

What should I do if any of the following problems occur?

• The earbuds don't recharge in the charging case.
• The earbuds stay connected to the device even after being placed in the charging case with the lid closed.
• The earbuds don't turn on when taken out of the charging case.

1. Confirm the charging case has power (press the button on the case to see if an LED is illuminated).

2. Clean the charging pins on the earbuds and charging connectors on the case with a dry cloth and rubbing alcohol to ensure they are completely clean and dry. Place the earbuds correctly into the case, ensuring ear tips do not block the pins. The first and third lights on the case will flash to indicate both earbuds are charging normally.

3. If they still do not turn on, place the earbuds back into the charging case, close the lid for 6 seconds, then open the case again.

How do I trigger my phone's voice assistant via Space A40?

Go to 'Controls' in the soundcore app and choose a custom command for voice assistants.

What should I do if the volume of Siri is too loud?

1. Pair the earbuds with your phone.

2. Lower the volume when making a call.

3. Restart Siri; the volume should then be lower.

Microphone (MIC) & Call Quality

What should I do if I hear calls in poor quality?

1. Ensure both the earbud and connected device volumes are at maximum.

2. Wear the earbuds correctly to create a tight seal.

3. Try switching to your phone's microphone for a call to see if the problem persists.

What should I do if my voice sounds low and unclear to the person on the other end of the call?

1. If using only one earbud, ensure the other earbud is in the charging case.

2. Try different ear tip sizes and ensure a correct fit for a tight seal.

3. Set the audio output device to 'soundcore Space A40' on your connected device and increase your device's volume.

4. If making a call via an app, try using your phone's native calling function to see if the problem persists.

5. Test your earbuds with a different Bluetooth device in a different environment to see if it makes any difference.

App & Connectivity Issues

What should I do if I can't find Space A40 in the app or they can't be detected?

1. Download version 3.0.5 or later from the App Store (if you already have the soundcore app, uninstalling and then reinstalling is recommended over overwriting).

2. Pair your earbuds with your phone. The soundcore app does not currently support computers.

3. Open the app and press 'Add Device' on the left side. The app will automatically connect to the headset (you must agree to enable location permissions the first time you open the app).

4. If the connection fails, navigate to Set Up Manually > Space Series > Space A40 on the page to check if it can be added manually. If the model is not found, take a screenshot and contact support.

5. Uninstall and reinstall the app.

If you still cannot connect Space A40, contact support and provide your mobile phone model, app version, and a screenshot from Step 4.

How do I wear Space A40 or what should I do if they fall out of my ears?

1. Check the L/R logos on the back of the earbuds to ensure they are worn on the correct sides.

2. Try different ear tip sizes to ensure a good fit and a tight seal.

3. Use the Tip Fit Test on the soundcore app to check for the perfect earbud position.

4. Follow the Quick Start Guide instructions: Insert the earbuds and twist until they feel secure.

How do I turn the earbuds on and off?

Turning On:

1. Before first use, remove the protective film from the charging pins, place the earbuds in the charging case, close the lid, then open it.

2. The earbuds will turn on automatically when you open the charging case lid.

Turning Off:

1. Place the earbuds back into the charging case and close the lid to turn them off.

2. The earbuds will also turn off automatically if left outside the case and disconnected from your device for 30 minutes.

What should I do if I am unable to hang up a call?

Press either earbud twice to hang up or receive a call.

Operation & Maintenance

Are there any tips for upgrading Space A40's firmware?

• Keep the earbuds in the charging case with the cover open.
• Ensure the earbuds have over 20% power.
• Do not use the earbuds during the firmware upgrade process.
• Try again if the process fails.

How do I switch between ANC, Normal, and Transparency modes via the earbuds?

1. Press the left/right earbud for 2 seconds to cycle through ANC, Normal, and Transparency modes. The order is: ANC > Transparency > Normal.

2. To customize touch controls, download the soundcore app and go to 'Controls'.

How can I adjust Space A40's volume via the earbuds?

1. Download the soundcore app from the Apple App Store or Google Play.

2. Pair your device with Space A40.

3. Open the soundcore app to connect with Space A40.

4. Select 'Controls'.

5. Customize the controls according to your preferences.

How do I clean Space A40?

1. To clean charging pins on earbuds and the case, unplug the charging case from power. Use a cotton swab/cloth dipped in rubbing alcohol or an alcohol wipe.

2. To clean the earbud filter, remove the ear tips first and use a cotton swab dipped in rubbing alcohol.

How should I look after Space A40?

1. Use the earbuds regularly to avoid over-discharge, which can harm battery lifespan. Using Space A40 at least once a month is recommended.

2. Charge the earbuds after use. To prolong battery lifespan, avoid charging only when below 20% power.

3. Open the charging case lid at least once a month to ensure earbuds are functional. Charge the charging case at least once a month.

4. Regularly clean the charging pins on the earbuds and charging case.

5. Keep ear tips clean and regularly clean the metal mesh filter under the rubber ear tips with rubbing alcohol.

6. If Space A40 comes into contact with liquid, use a hairdryer on the 'Cool' setting to dry the charging case.

Can I use the left/right earbud separately?

Yes, simply take one earbud out of the charging case. If using both earbuds, the one not in use can remain in the charging case while the other is used independently.

Why are the touch control not responsive at times?

Ensure you are tapping the correct spot on Space A40, specifically where the logo is printed.