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Contents
- 1. Product details
- 2. Install camera
- 3. Install Cococam app
- 4. Switch on camera
- 5. Add camera
- 6. Device menu
- 7. Background setting
- 8. Message page
- 9. Best conditions for night vision
- 10. Video playback and micro SD card
1. Product Details
The camera features a spotlight, charging indicator, microphone, and lens at the front. The top of the camera has a power button, and a reset button. It also includes an SD card slot and a working status indicator. The rear shows an eSIM card slot.
The 4G camera has a built-in 3-day unlimited data eSIM card. If you wish to use your own SIM card, please scan the QR code to watch a video tutorial.
YouTube Installation Video Link
Camera Buttons
| No. | Camera Buttons | Operation |
|---|---|---|
| 1 | Power Button | Press and hold the button for five seconds to turn the device on and off. |
| 2 | Power Button | Quick-press for one second to wake the camera up from standby mode. |
| 3 | Reset Key | Press and hold for five seconds to reset and restart the camera. |
LED Status
| No. | LED Status | Operation |
|---|---|---|
| 1 | Slow blinking red | The camera is connecting to the Internet. |
| 2 | Blue light flashes | The camera is successfully connected to the Internet and is waiting to be added. |
| 3 | Red and blue lights flash alternately | Camera failed to connect to network. |
| 4 | The blue light is always on | The camera has been successfully connected to the Internet and has been added for use. |
2. Install Camera
Please fix the bracket, then install the camera.
- If it is a wooden wall, use the provided nails to fix the bracket.
- If it is a cement wall or ceramic tile wall, use an electric drill to create a hole and install the bracket with the expansion screw.
The camera can also be mounted on cylindrical objects. Scan the QR code to see the installation method.
YouTube Installation Video Link
3. Install Cococam App
Search "Cococam" in the app store or on Google Play, or scan the QR code to download and install the app on your phone.
App Permissions and Setup
NOTE: Please turn on the following permissions when using the app for the first time:
- Allow Cococam access to mobile cellular data and wireless LAN to add the camera.
- Allow Cococam to receive push messages to get notifications for motion detection or audible alarms.
The app interface shows notification settings, including 'Allow notifications', 'Pin to top', 'Gentle notifications', and network access settings for 'Mobile data', 'WLAN', and 'Background data'.
3.1 Register Account
New users need to register by email. Click "Register" and follow the steps to complete registration and log in.
3.2 Help and Feedback
For product issues or questions, please email service@cococam.com with your product model number. COCOCAM will reply within 24 hours.
4. Switch On Camera
Press the power button for five seconds to turn the camera on. If it does not power on, plug in the DC5V 1A/2A power adapter and charge for 15 minutes. The camera is on when the indicator light below the lens flashes slowly.
Illustration shows the Power Button on the camera.
5. Add Camera
Before Using:
- If using an SD card, insert the Micro SD card (2-128GB) before powering on. If inserted after power-on, detection may fail and the product may need to be restarted.
- Before adding the camera, enable Bluetooth and positioning permissions in the app, then turn on your phone's Bluetooth to start connecting. (Note: Failure to open app permissions will cause connection failure).
- The camera has a built-in eSIM card. Turn on the camera to start. When the indicator light changes from red to blue, the camera is successfully connected to the Internet and can be added. If it changes from red to red and blue, there is no network connection; contact customer service for troubleshooting.
- After resetting the camera, it needs to reconnect to the Internet. Wait about 1 minute for the indicator light to turn blue and flash, and for a voice prompt, before scanning the QR code to add the camera. Otherwise, addition may fail.
- It is recommended to install the camera in an open location. Signal interference near the camera will affect its normal use.
You can scan the QR code below or visit the link to watch the added video:
- Click the "+" sign in the upper right corner of the homepage and select "Scan".
- Wait for the camera to connect to the Internet, scan the QR code on the camera body, and wait for automatic connection to complete the addition.
- If the addition fails, reset the camera and add it again. After resetting, the camera needs to reconnect to the Internet. Wait about 1 minute for the camera indicator light to turn blue and flash, and for a voice prompt, before scanning the QR code to add the camera.
Screenshots show the app interface for adding a device, with options to 'Add Device' and 'Scan Code'.
Screenshots show the 'Scan Code' interface, with options for 'Flashlight' and 'Album', and instructions to scan the QR code on the device body or manual. The 'Connect Network' and 'Add Device' screens show progress and a 'Done' button.
6. Device Menu
The app interface displays the live view of the camera with various controls. Numbered elements point to: 1. Device Name, 2. Add Device button, 3. Live View, 4. Settings, 5. Playback/Record options, 6. Full Screen, 7. Device SN, 8. Settings, 9. Home tab, 10. Messages tab, 11. Me tab.
Another view shows the live feed with controls: 12. Device Name, 13. Timestamp, 14. Save Data, 15. Image Fluency, 16. Full Screen, 17. Network Status (CHN-UNICOM, 4G), 18. Definition (HD), 19. Data Usage, 20. Live/History tabs, 21. Screenshot, 22. Intercom, 23. Original Sound, 24. Record, 25. PTZ control, 26. Light control.
Feature List:
- 1. Add Device
- 2. Display List
- 3. Hidden Image
- 4. Real-time Image
- 5. Local Playback
- 6. 4G Top-up Page
- 7. S/N
- 8. Camera Setting
- 9. Home Page
- 10. APP Message List
- 11. Personal Center
- 12. Camera Setting
- 13. Camera Time
- 14. Monitor
- 15. Image Fluency
- 16. Full Screen
- 17. 4G Signal
- 18. 4G Top-up Page
- 19. Select Definition
- 20. Battery Level
- 21. Snapshot Manually
- 22. Enable Microphone
- 23. Select Intercom Sound
- 24. Record Manually
- 25. Rotate PTZ
- 26. Turn on Daylight Lamp Manually
- 27. Enable Alarm Sound Manually
- 28. Audible and Visual Alarm
- 29. Night Vision
- 30. Images Snapshotted and Recorded Manually
- 31. Pause/Play
- 32. Alarm Segment
- 33. Select Alarm Date
- 34. Alarm point
- 35. Snapshot Manually
- 36. Record Manually
- 37. Images Snapshotted and Recorded Manually
7. Background Setting
The Settings menu shows: Device Name (119785481), Electric Quantity, Timezone. Options include: Receive Alert Notifications [2], Alarm Management [3], Image Settings [4], Device Share [5], Installation Guide [6], Data Plan [7], Location Management [8], Work Indicator [9]. On the right: Light Settings [10], Motion Tracking [11], PTZ Correction [12], Operating Mode [13], Battery Management [14], Recording Management [15], Contact us [16], Check New Version [17]. Buttons for Restart Device [18] and Delete Device [19].
7.1 View Device Information
The 4G camera has a built-in eSIM card and supports using your own SIM card (dual SIM dual standby). Three modes are available:
- Automatic: The camera automatically identifies the SIM card with the best signal.
- Prioritize external card: Uses your SIM card first.
- Prioritize built-in card: Uses the camera's included SIM card first.
Note: The camera's built-in SIM card provides 3 days of unlimited free data.
7.2 Enable/Disable Alarm Push
7.3 Enable Alarm Detection
Configure human/vehicle recognition, sensitivity adjustment, alarm period setting, and alarm area setting.
7.4 Image Setting
Configure video coding format, image flip, night vision, etc.
7.5 Share Device
Share the device with other users in the same country. Sharing with users in different countries may result in an account not found error.
7.6 Suggestions for Installation
7.7 Traffic Recharge
Use the package activation code in the upper right corner to redeem the traffic package.
7.8 Choose Installation Position
7.9 Enable/Disable Lens Indicator
7.10 Enable Daylight Lamp Setting Manually
(The daylight lamp cannot be enabled if the battery level is lower than 20%).
7.11 Enable/Disable Movement Tracking
7.12 PTZ Calibration
The PTZ rotates up, down, left, and right to complete the self-test.
7.13 Operating Mode
Options: Power-saving Mode, Performance Mode, Custom.
- Power saving mode: Full-time recording defaults to 5 frames per second, alarm recording has a 3-second delay interval.
- Performance mode: Full-time recording defaults to 2 frames per second, alarm recording has a 6-second delay interval.
- Custom mode: Manually adjust full-time recording frame rate and alarm recording delay time.
7.14 Battery Management
View remaining battery level, set battery level for disabling continuous recording, or enter power-saving mode.
7.15 Video Management
View SD card capacity.
7.16 Contact Us
Email for after-sales service.
7.17 Check New Version
7.18 Restart Device
7.19 Delete Device
8. Message Page
Features:
- 1. Alarm Notice
- 2. Device Sharing Notice
- 3. View Alarm Image
- 4. Play Alarm Video
The Message page displays 'Alarm Messages' for a specific device (119785481). It shows events like 'Smart Humanoid Detection' with timestamps. Playback icons are available for each event.
9. Best Conditions for Night Vision
For optimal night vision, ensure there are no obstacles within three meters of the lens. Infrared rays concentrate within this range, and obstructions can prevent the night vision from working correctly.
10. Video Playback and Micro SD Card
Video recordings are stored on a micro SD card (not included) or on the cloud.
- Supports 2-128GB micro SD cards.
- For best performance and card longevity, a Class 10 Speed Micro SD Card from Samsung, SanDisk, or Kingston is recommended.
- Check the micro SD card for damage and format it to FAT32 or EXFAT32 before inserting it into the camera.
- After insertion, the memory volume will appear in the Cococam app, indicating the card is readable.
- If the micro SD card is not readable, contact COCOCAM for assistance.
Troubleshooting
| No. | Description | Solutions and Operation |
|---|---|---|
| 1 | What should I do if the camera cannot be added? | 1) Confirm SIM card traffic is sufficient. 2) After the camera resets, listen for the "bugu" sound. Wait one minute for the camera to turn blue light, flash, and play a voice prompt before adding. 3) Take the camera to an open place before adding; signal interference in narrow environments may cause issues. 4) Contact 24-hour customer service for assistance. |
| 2 | How do you reset to default? | 1) Press and hold the reset button for five seconds. 2) Listen for the "bugu" sound. 3) Watch for the red light flashing slowly. |
| 3 | Camera access always appears offline? | Install the camera in an open space with no signal interference. Interference or a distant 4G signal base station can affect online operation. |
| 4 | Why am I receiving frequent alarms? | The environment or number of vehicles may be triggering alarms frequently. Change the camera alarm sensitivity to "low". |
| 5 | Why does full-time recording stop? | Check the minimum battery level setting under "Battery Management". If the actual battery level is lower than the set value, the camera enters power-saving mode and stops continuous recording. |
| 6 | No alarm push | Enable notifications from the Cococam app in mobile settings. |
| 7 | No alarm video recording | Insert the micro SD card or enable cloud storage. |
| 8 | Cococam app flashbacks | 1) Phone system version may be too low or too high, causing compatibility issues. Uninstall and re-download the app. 2) Contact customer service with your camera model number and mobile phone system number. |
| 9 | Unable to register account | 1) Ensure you select the correct country during registration. 2) No verification code is needed; follow the registration process. |
| 10 | Unable to add friend | Your account and your friend's account must be registered in the same country or area. (e.g., Europe and America accounts cannot be friends). |
| 11 | Why are the videos jerky? | If human detection occurs, video is smooth due to maximum frame rate. If no movement is detected, the camera records at a low frame rate to save power. To enable the maximum frame rate in continuous recording, set it under "Operating Mode". |
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