Balboa Spa Owner's Manual

Introduction

Welcome to your new spa! With the correct preparation and care, your new spa will provide you with many years of fun and relaxation. Please find the "User Manual" and "Quick Start Guide" in the product attachment.

This manual has been developed to provide you with the information that you need regarding the preparation, installation, care, and operation of your new spa. Please take the time to carefully read the entire manual to ensure that your spa preparations are carried out correctly. Also, make sure that you familiarize yourself with the important safety instructions before using your spa.

If you have any questions or doubts on the operation or maintenance of this product, please get in touch with Spa Care UK.

Quick Reference Guides

The quick reference guide ticked below is related to your spa:

• BALBOA TP400 / TP600 (Pages 01-07)
• BALBOA TP500 (Pages 08-18)
• BALBOA SPATOUCH (Pages 19-29)

Balboa TP400/TP600 Guide

User Interface and Programming Reference - Simplified Menus

Control Panels

The control panel displays various information and allows for programming. Key elements include:

• Jets: Controls the jets.
• Light: Controls the spa lighting.
• Temp: Adjusts the set temperature.
• Mode: Selects between Ready and Rest modes.
• Flip: Inverts the display.
• Aux: Controls auxiliary functions.
• Heat/Cool: Adjusts temperature.

Navigation

Navigation is done using the buttons on the control panel. The Temperature buttons (Warm/Cool or a single Temp button) and the Light button are used to navigate menus.

Power-Up Screens

Upon powering up, the system displays a series of numbers, followed by Priming Mode.

Key

• Indicates Flashing or Changing Segment
• Indicates Alternating or Progressive Message
• Temperature button (Action)
• Light or dedicated Choose button
• Waiting time that keeps the last change
• Waiting time that reverts to original setting
• Menu item dependent on manufacturer configuration

Mode: Ready and Rest

Ready Mode: Circulates water periodically to maintain a constant temperature.

Rest Mode: Only allows heating during programmed filter cycles.

Circulation Mode

The circulation pump can operate continuously, or be programmed to run during filter cycles, freeze conditions, or when another pump is active.

Filtration and Ozone

Pump 1 low and the ozone generator run during filtration. On circ systems, the ozone runs with the circ pump.

Freeze Protection

If temperatures drop too low, pumps and blower activate automatically to prevent freezing.

Temperature and Temp Range

The set temperature can be adjusted using the temperature buttons. The temperature range is typically between 60°F and 104°F.

Adjusting Filtration

Filter cycles are set using a start time and duration, adjustable in 1-hour increments.

General Messages

• Priming Mode (M019): Allows users to run pumps to verify priming. Lasts 4 minutes.
• Water Temperature is Unknown: Displayed after pump runs for 1 minute.
• Too Cold - Freeze Protection: Activates pumps and blower to prevent freezing.
• Water is Too Hot (OHS) - M029: Spa functions disabled if water reaches 110°F (43.3°C). Resets below 108°F (42.2°C).
• Safety Trip - Pump Suction Blockage (M033): Indicates a suction problem or entrapment situation.

Heater-Related Messages

• HTR FLOW LOSS (HFL) - M016: Reduced water flow through heater.
• HTR FLOW FAIL (LF) - M017: Insufficient water flow, heater disabled. Requires reset.
• HEATER MAY BE DRY (DR) - M028: Possible dry heater. Spa shut down for 15 min. Requires reset.
• HEATER IS DRY - M027: Insufficient water in heater. Spa shut down. Requires reset.
• HEATER IS TOO HOT (OHH) - M030: Water temp in heater detected at 118°F (47.8°C). Spa shut down. Requires reset.

Sensor-Related Messages

• Sensor Balance is Poor (M015, M026): Temperature sensors may be out of sync. Call for service.
• Sensor Failure (M031, M032): Temperature sensor or circuit failure. Call for service.

Miscellaneous Messages

• No Comm: Control panel not communicating with the system. Call for service.
• Beta Ver-sion: Pre-production software. Call for service.
• °F or °C is Replaced by °T: Control system in Test Mode. Call for service.

System-Related Messages

• Mem Fail (M022): Program checksum test failed. Requires service call.
• Mem Warning - Persistent Memory Reset (M021): Appears after setup changes. Contact dealer if persistent.
• Clok Fail (M020): Clock error. Contact dealer.
• Config Error: Spa will not start up. Contact dealer.
• GFCI Fail: GFCI test failed. Contact dealer.
• Stuk Pump: Pump stuck on. Power down and contact dealer.
• Hot Falt: Pump stuck on from previous power-up. Power down and contact dealer.

Reminder Messages

• Chek PH: Check and adjust pH.
• Chek Chem: Check sanitizer and water chemistry.
• CLN FLTR: Clean the filter.
• Test GFCI: Test the GFCI/RCD regularly.
• Chng Watr: Change the spa water.
• CLN Covr: Clean the spa cover.
• Trt Wood: Treat wood skirting.
• Chng FLTR: Replace the filter.
• Chng Cart: Install new mineral cartridge.

Warnings

Qualified Technician Required: Installation and service should only be performed by qualified technicians.

Shock Hazard: No user-serviceable parts. Contact dealer for assistance. Ensure proper grounding.

GFCI/RCD Protection: Test GFCI/RCD regularly. Water temperature over 38°C can be injurious.

CSA Compliance: Follow safety guidelines, test GFCI before each use, read manual, ensure proper drainage, use CSA Enclosure 3, connect to GFCI protected circuit, use identical replacement parts.

Balboa TP500 Guide

User Guide for Standard Menu

Control Panels

The TP500 control panel features:

• Jets: Controls jet operation.
• Warm/Cool: Adjusts temperature.
• Light: Controls spa lighting.
• Aux: Controls auxiliary functions.
• Menu/Select: Navigates menus and confirms selections.

Navigation

Navigation is performed using the buttons on the control panel. The Menu/Select button is key for accessing and navigating through various menus.

Power-Up Screens

Upon startup, the system displays a sequence of numbers, then enters Priming Mode.

Key

• Indicates Flashing or Changing Segment
• Indicates Alternating or Progressive Message
• Temperature button (Action)
• Menu/Select button
• Waiting time that keeps the last change
• Waiting time that reverts to original setting
• Menu item dependent on manufacturer configuration

Mode: Ready and Rest

Ready Mode: Periodically circulates water for constant temperature maintenance.

Rest Mode: Heats only during programmed filter cycles.

Circulation Mode

The circulation pump can be configured for continuous operation, or to run during filter cycles, freeze conditions, or when other pumps are active.

Filtration and Ozone

Pump 1 low and the ozone generator run during filtration. On circ systems, ozone runs with the circ pump.

Freeze Protection

Pumps and blower activate automatically to prevent freezing if temperatures drop too low.

Temperature

Adjusting Set Temperature: Use temperature buttons to change the set temperature. Pressing and holding adjusts continuously.

Dual Temperature Ranges: Allows for two independent set temperatures (High and Low Range).

Hold Mode (Standby)

Disables pumps for service functions like filter cleaning. Lasts for 1 hour unless manually exited.

Light Timer Programming

Allows programming of spa lighting schedules if the feature is enabled.

Adjusting Filtration

Filter cycles are set using start time and duration, adjustable in 15-minute increments.

Filter Cycle 2 (Optional Filtration)

Allows for a second filter cycle, which can overlap with the first.

Purge Cycles

Secondary pumps/blowers run briefly at the start of each filter cycle to purge plumbing.

Preferences

• Temp Display: Switch between Fahrenheit (°F) and Celsius (°C).
• Time Display: Switch between 12-hour and 24-hour clock.
• Reminders: Turn reminder messages (e.g., "Clean Filter") On or Off.
• Cleanup: Set the duration for the cleanup cycle.
• Dolphin Address: For RF Dolphin systems, set the address (0-7).
• Color: Cycle through 5 background colors.
• Language: Change the displayed language.

Utilities and Information

• Info: Displays system information like Software ID, Model, Current Setup, Configuration Signature, Heater Voltage, Heater Type, DIP Switch Settings, and Panel Version.
• GFCI Test: (UL systems only) Allows manual testing and resetting of the GFCI.
• A/B Temps: Displays temperatures from Sensor A and Sensor B.
• Demo Mode: Demonstrates various spa features.
• Fault Log: Records the last 24 faults with details.

General Messages

• Priming Mode (M019): Pump priming sequence.
• Water Temperature is Unknown: Displayed after pump runs for 1 minute.
• Possible Freezing Condition: Activates water devices to prevent freezing.
• Water is Too Hot (M029): Spa functions disabled if water reaches 110°F (43.3°C).
• Water Level is Too Low: Pumps and heater turn off if water level is low.

Heater-Related Messages

• Water Flow is Low (M016): Reduced water flow through heater.
• Water Flow Has Failed (M017): Insufficient water flow, heater disabled. Requires reset.
• Heater May Be Dry (M028): Possible dry heater. Requires reset.
• Heater is Dry (M027): Insufficient water in heater. Requires reset.
• Heater is Too Hot (M030): High temperature in heater. Requires reset.

Sensor-Related Messages

• Sensors are Out of Sync (M015, M026): Temperature sensors may be out of sync. Call for service.
• Sensor A/B Fault (M031, M032): Temperature sensor or circuit failure. Call for service.

Miscellaneous Messages

• Communications Error: Panel not communicating with system. Call for service.
• Test Software Installed: Operating with test software. Call for service.
• °F or °C is Replaced by °T: System in Test Mode. Call for service.

System-Related Messages

• Program Memory Failure (M022): Firmware issue. Requires service call.
• Settings Have Been Reset (M021): Contact dealer if persistent.
• Clock Has Failed (M020): Clock error. Contact dealer.
• Configuration Error: Spa will not start up. Contact dealer.
• GFCI Test Failed (M036): Unsafe installation indicated. Contact dealer.
• Pump May Be Stuck On (M034): Overheated water. Power down and contact dealer.
• Hot Fault (M035): Pump stuck on from previous power-up. Power down and contact dealer.

Reminder Messages

• General Maintenance Help: Reminder messages can be suppressed via Preferences.
• Check PH: Check and adjust pH.
• Check Sanitizer: Check sanitizer and water chemistry.
• Clean Filter: Clean filter media.
• Test GFCI (or RCD): Test GFCI/RCD regularly.
• Change Water: Change spa water regularly.
• Clean Cover: Clean spa cover.
• Treat Wood: Treat wood skirting.
• Change Filter: Replace filter periodically.
• Change UV: Change UV generator as instructed.
• Check Ozone: Check ozone generator as instructed.
• Service Check-Up: Schedule regular service.

Warnings

Qualified Technician Required: Installation and service by qualified technicians only.

Shock Hazard: No user-serviceable parts. Contact dealer. Ensure proper grounding.

GFCI/RCD Protection: Test regularly. Water temp over 38°C can be injurious.

CSA Compliance: Follow safety guidelines, test GFCI, read manual, ensure drainage, use CSA Enclosure 3, connect to GFCI, use identical replacement parts.

Balboa Spatouch Guide

User Interface and Programming Reference

The Main Screen

The Main Screen displays key spa status information, including water temperature, set temperature, time-of-day, ozone and filter status, and messages. The selected Temperature Range is shown in the upper right corner. The Jets Icon indicates pump activity and heater status. A Lock icon appears if the panel or settings are locked. Menu choices on the right allow access to detailed controls and programming.

The Set Temperature can be adjusted by touching the Set Temperature line or the Water Temperature.

Navigation

Navigation is touch-based. Selectable text items appear in white. Menu selections lead to different screens with additional controls. Most screens time out and return to the Main Screen after 30 seconds of inactivity.

Common Buttons

• Save/Cancel: Appear on editing screens to confirm or discard changes.
• Back/Exit: Returns to the previous screen or Main Screen.
• Page Up/Down: Scrolls through menu lists.
• Increment/Decrement: Adjusts values (e.g., time, temperature).

The Set Temperature Screen

Adjust the Set Temperature using the Inc/Dec buttons. Press Back to return to the Main Screen. Pressing and holding the buttons adjusts the temperature continuously.

The Spa Screen

Provides access to all equipment controls via icons. Icons change to reflect equipment status (e.g., pump speed). The pump associated with the heater will have a red glow when the heater is on.

The Settings Screen

Allows programming of spa behaviors:

• Temp Range: Select between High and Low temperature ranges.
• Heat Mode: Choose between Ready and Rest modes.
• Time of Day: Set the current time.
• Filter Cycles: Program filter cycle start times and durations.
• Light Cycle: Program spa lighting schedules.
• Invert Panel: Flips the display and buttons for easier operation.
• Lock: Restricts panel or settings access.

Heat Mode - Ready vs. Rest

Ready Mode: Circulates water periodically for constant temperature.

Rest Mode: Heats only during programmed filter cycles.

Circulation Mode

Details on circulation pump operation and programming.

Filtration and Ozone

Information on filter cycles, ozone generator operation, and purge cycles.

Freeze Protection

Automatic activation of water devices to prevent freezing.

Adjusting Filtration

Setting filter cycle start times and durations.

Additional Settings

• Light Cycle Option: Enables or disables the light timer.
• Invert Panel: Flips the display and buttons.
• Auxiliary Panels: Information on external control panels.
• Specific Buttons for Specific Devices: Describes dedicated device buttons.

Scenes

What are Scenes?: Stored combinations of equipment states.

Storing a Scene: Press and hold a scene number to save the current equipment configuration.

Recalling a Scene: Press a scene number to activate a stored scene.

Restricting Operation

Lock: Prevents panel or settings from being changed. Requires a specific unlock sequence.

Utilities

• Hold Mode: Disables pumps for service.
• Drain Mode: Allows Pump 1 to be used for draining.
• A/B Temps: Displays temperatures from Sensor A and Sensor B.
• Demo Mode: Demonstrates spa features.
• Fault Log: Records recent faults.
• GFCI Test: (UL systems only) Manual GFCI testing and reset.

Information

Displays system details: Software ID, System Model, Current Setup, Configuration Signature, Heater Voltage, Heater Type, DIP Switch Settings, Panel Version.

Utilities - GFCI Test Feature

Explains the GFCI test process, including manual and automatic tests, and the importance of proper installation and testing.

General Messages

• Water Temperature is Unknown
• Possible Freezing Condition
• Water is Too Hot (M029)
• Water Level is Too Low

Heater-Related Messages

• Water Flow is Low (M016)
• Water Flow Has Failed (M017)
• Heater May Be Dry (M028)
• Heater is Dry (M027)
• Heater is Too Hot (M030)

Sensor-Related Messages

• Sensors are Out of Sync (M015, M026)
• Sensor A/B Fault (M031, M032)

Miscellaneous Messages

• Communications Error
• Test Software Installed
• °F or °C is Replaced by °T

System-Related Messages

• Program Memory Failure (M022)
• Settings Have Been Reset (M021)
• Clock Has Failed (M020)
• Configuration Error
• GFCI Test Failed (M036)
• Pump May Be Stuck On (M034)
• Hot Fault (M035)

Reminder Messages

• General Maintenance Help
• Check PH
• Check Sanitizer
• Clean Filter
• Test GFCI (or RCD)
• Change Water
• Clean Cover
• Treat Wood
• Change Filter
• Change UV
• Check Ozone
• Service Check-Up

Warnings

Qualified Technician Required

Shock Hazard

GFCI/RCD Protection

CSA Compliance