Hornbill Smart Door Lock User Manual
Letter of Thanks to Clients
Hi dear client,
First of all, thank you so much for choosing the Hornbill brand among plenty of products.
Hornbill adheres to the spirit of "safe, simple, smart life". With its own manufactory, Hornbill mainly produces locks and sells locks all around the world, such as the United States, Europe, Japan, etc. Hornbill started online sales in 2016 and has brought security and smart technology to more than 8 million families worldwide.
Further, all products are the most assuring products selected after countless uses, tests, and personal experiences of staff. Up to now, Hornbill has also received the encouragement and love of numerous customers, for which it is very grateful. In the future, all staff of the company will work harder and Hornbill will always study and integrate the world's most cutting-edge technology into its products that will exceed customers' expectations. Hornbill is also very willing to listen to every customer's opinions and advice to make more improvements and efforts in the future.
Last but not least, if you have any issues such as installation or suggestions about the product, please do not hesitate to contact Hornbill by phone or email at any time. "Customer foremost" will always be its constant principle.
Wish you all the best and luck. Please continue to support Hornbill in the future, thank you~
Product Details
Package Included
- Latch: Diagram showing the latch mechanism.
- Front Panel: Diagram of the front panel with keypad and knob.
- Back Panel: Diagram of the back panel.
- Latch Cover: Diagram of the latch cover.
- Mounting Plate: Diagram of the mounting plate.
- Strike Plate: Diagram of the strike plate.
- IC Card: Diagram of an IC card.
- Keys: Diagram of keys.
- Female screw bolt*3: Diagram of three female screw bolts.
- Strike & Latch Screws: Diagram of strike and latch screws.
- Back Panel Screws: Diagram of back panel screws.
- Mounting Plate Screws: Diagram of mounting plate screws.
- Mark Cards: Diagram of mark cards.
- User Manual: Diagram of the user manual cover.
- Cotter Pin: Diagram of a cotter pin.
- Flat Ruler: Diagram of a flat ruler.
Product Overview
The smart door lock has a front and rear view. The front view shows a keypad (0-9, *, #), a fingerprint sensor, a touchscreen, a keyhole, and an IC wire connection. It also indicates "Cards Touch Sensor". The rear view shows the battery compartment with space for batteries, a battery cover, a screw hole, a knob, and a reset button. It also shows the IC wire connected.
The lock features Type-C ports for power.
Getting Started
Check Door Measurements
Before installation, ensure your door meets the following measurements:
- Door Thickness: 1.49~1.88 inches (38 to 48 mm).
- Backset: 2-3/8" or 2-3/4" (60 or 70 mm).
- Cross-bore Diameter: 2-1/8" (54 mm).
Download the Smart Lock App
Download the app from Google Play or the App Store. Search for "Next Lock" or "TT Lock".
Install the Lock
Adjust the Latch
Ensure the latch is the correct length. If it is too long, pull it to adjust from 60mm to 70mm. The hole in the middle of the latch should be square, not rhomboid. Ensure the square part is on the left or right of the latch, not in the middle.
Install the Latch and Strike Plate
Insert the latch into the door, keeping the square hole horizontal. Use the "Strike & Latch Screws" to secure the latch and strike plate to the door frame.
Install the Front Panel
Align the arrowhead on the front panel with the door's handing (L for left-hand door, R for right-hand door). Insert the flat ruler and cotter pin to fix the handle direction. Tighten using the three female screw bolts.
Route the IC Wire & Install the Mounting Plate
Route the IC wire under the latch and through the plate hole. Tighten the three mounting plate screws to fix the mounting plate.
Install the Back Panel
- Connect the IC wire.
- Tighten the three back panel screws.
- Install the batteries and the cover.
Test
Insert batteries. On the keypad, enter #123456# to unlock. Press the # key for a few seconds to lock.
How to Reset
Take the back panel apart. Press the inside reset button for 3 seconds until you hear "Please enter the initialization password". Enter #000# to confirm. Ensure the IC wire and battery are installed properly.
App Guide
Account Registration
- Download the app from Google Play or App Store.
- Search for "Next Lock" or "TT Lock".
- Click "Register" to begin.
- Enter your email or phone number (e.g., 8669859909) and set a password. Click "Get Code" and enter the verification code. Please select the correct Country/Region.
Pair Your Lock with App
Step 1: Click "Big Plus". Ensure your phone's Bluetooth is turned on and you are within 3 meters of the lock.
Step 2: Touch the keypad and click "Next".
Step 3: Click the red plus sign to add the lock. Name the lock, for example, "Front Door".
Note: If the lock number shows grey and the "+" button is not available, reset the lock and try again.
Lock Page Overview
The app interface allows for various functions:
- Unlock/Lock: Unlock/Lock using phone's Bluetooth.
- Remote Unlock: Unlock remotely if a G2 Gateway is connected nearby.
- eKeys: Allows others to control the lock via the app.
- Passcodes: Generate 5 different types of passcodes.
- Cards: Set up your fobs here.
- Fingerprints: Set up fingerprints.
- Authorized Admin: Create and edit admins.
- Records: View entry times, attempts, and methods.
- Settings: Set auto lock and passage mode.
APP to Lock/Unlock
- Unlock: Tap the large lock icon once.
- Lock: Press the large lock icon for seconds.
- Remote Unlock: Tap the remote unlock icon once (requires gateway).
Passcodes
- Click "Passcodes" to go to the code page.
- Click "Generate passcode".
- Name your code, set the time duration, and enter a 4-9 digit code. Click "Generate (Set passcode)".
Note: To generate custom codes or change any type of codes, ensure your Bluetooth is on and you are within 3 meters of the lock, unless you have the G2 gateway connected.
There are 6 different types of codes:
Type | Description |
---|---|
Permanent | Lasts permanently. |
Timed | Lasts between selected hours. |
One-time | Lasts for one use. |
Erase | Erases all codes on the lock. |
Custom | Set your own digits (e.g., 123456, permanent or timed). |
Recurring | Lasts during scheduled hours weekly. |
eKeys
eKeys are different from passcodes. The recipient needs to download the Next Lock app to lock/unlock by app.
- eKeys work by sharing app access of your lock with another Next Lock account. Recipients can use their phone to unlock/lock the smart lock.
- Enter the recipient's account (phone number or email address used during registration).
- The recipient needs to log into their Next Lock account to find the code in their messages and gain the privilege to lock/unlock.
Authorized Admin
Authorized Admin has more rights than eKeys.
An authorized admin can:
- Unlock/lock via the app.
- Generate, Edit, or Delete passcodes, IC cards, and fingerprints.
- Adjust settings like passage mode, auto-lock timer, and turn the lock sound on/off.
Step 1: Click "Authorized Admin".
Step 2: Enter the recipient's account (phone number or email address used during registration).
IC Cards
- Click "Cards".
- Click "Add Card".
- Set up the valid period of the IC card.
- Once the lock says "Please swipe your card", place the IC card on the IC card sensor on the keypad.
- If you hear the prompt voice "input successful", the IC card can be used to unlock your door.
Fingerprints
- Tap on "Fingerprints".
- Tap on "Add Fingerprints".
- Set up the validity period of the fingerprint.
- Follow instructions on the app; you will be asked to place your finger on the sensor 4 times.
Auto Lock/Passage Mode
- Auto Lock: Tap "Settings" > Tap "Auto Lock". Auto-lock will automatically lock the lock 5 seconds after it has been opened.
- Passage Mode: Tap "Settings" > Tap "Passage Mode". Set up a specific time period. During this period, the lock will remain unlocked until manually locked. Auto lock is disabled during Passage Mode.
Lock Setting
- Basic: View and edit lock basic information and lock name.
- Door Sensor: Get door status and enable auto-lock with a door sensor (sold separately).
- Remote Unlock: Unlock the smart lock remotely via a gateway (sold separately). This feature can only be turned on/off via Bluetooth.
- Lock Sound: Turn on/off the lock sound and adjust the prompt voice volume.
- Import from another lock: Transfer eKeys, Authorized Admins, passcodes, and IC cards from one lock to another.
- Reset Button: Turn on/off the reset function via the reset button on the back panel.
Pair Your Gateway with the Locks and Alexa Device
Pair the Gateway
- After pairing, check the signal: Navigate to Gateway > select the connected gateway > Nearby locks. Check if the signal is "Strong". Move the gateway closer to the lock if the signal is weak. Ensure the distance between the gateway and the smart lock is within 16 feet. Make sure your phone and the gateway are connected to the same WiFi (The gateway only works with 2.4 GHz WiFi).
- Go to Settings > Turn on remote unlock. Check if the small icon appears on the main page. Tap to unlock remotely.
Pair the Alexa
- Alexa home page > Tap "More" > "Skills and Games" > Search for "Nextlock" > Enable to use.
- Sign in the Nextlock account. Tap "close" after successful connection.
- Home page > Device > Find your lock and tap it.
Voice Unlock Setting
Tap setting (on the upper right) > Turn on "unlocked by voice". Set the code for unlocking by voice every time.
Troubleshooting
Problem | Solution |
---|---|
Can not pair the lock with APP. | A: Turn on Bluetooth and be near your lock. Open the Next Lock App, click "+" button, choose "All Locks". Touch the lock keypad to light it up. Click "+" to add the lock while the keypad is lighted. B: If no lock shows (all gray), please reset your lock. C: Follow the above steps to add the lock again after the reset. |
The Knob is hard to rotate. | A: Take off the back panel and mounting panel. B: Check if the IC wire is installed correctly (Refer to the step "Install the Back Panel"). |
After replacing the new Battery, the App shows that the battery level is incorrect. | A: Open the Next Lock APP > Go to Settings (main page) > Basics > Battery > Update. B: 1. Please unlock the lock by the app. 2. Please input: *59#admin passcode#1# on the keypad. 3. Please unlock the lock again by the app. |
Keypad do not respond. | A: Check if the batteries are new. B: Check if the IC wire is installed correctly (Refer to the step "Install the Back Panel"). |
Can not pair the gateway. Can not remotely control after connecting with the gateway. | A: Check if the distance between the lock and the gateway is within 16 feet. B: Check if the phone and the gateway are connected with 2.4Ghz wifi. C: Open Next Lock APP > Gateway (upper left corner). If the gateway shows blue lighting, it is successful. D: If it still fails, unplug it for minutes and reconnect, then repeat the above steps. |
Fingerprints is not sensitive and seldom works. | A: Delete the fingerprint and add it again. B: Next Lock > Fingerprints > choose to delete > add the new one. C: Place your finger completely on the reader and allow it to collect more angles of your finger. |
FAQ
Question | Answer |
---|---|
Q1: How to lock/unlock via keypad? | A1: Lock: Light up the keypad and press the # for 2 seconds. Unlock: Enter #passcodes#. |
Q2: How many different passcodes/fingerprint/IC card can I set? | A2: One lock has only one admin code, while it can generate at least 150 guest passwords, 250 fingerprints, or 1000 IC cards. Note: All guest passcodes need to be used at least once, otherwise they will be invalid. |
Q3: How long is the lock warranty period? | A3: 1-year smart lock warranty, including free replacement if confirmed and lifetime customer service. |
Q4: Does it support Wi-Fi connection (Remotely unlock)? | A4: Yes, it supports Wi-Fi connection which needs to purchase the G2 gateway (sold separately). |
Q5: Can I remotely share / generate a guest passcode? | A5: Yes, you can generate remotely and share the passcode even far away from home (without Wi-Fi). Note: Only Custom code changes need Bluetooth turned on and proximity to the lock. |
Q6: How to set the account password? | A6: Next Lock or TT Lock - Upper left corner (menu button) - Click on your profile picture (edit) - Reset Password. |
Q7: What is the ekeys? | A7: eKeys can be sent to other accounts by the administrator. Recipients will have permission to control the lock via their phone APP. Note: The recipient also needs to download the APP and register an account. |
Q8: Can I use one IC card to match different door locks from the same brand? | A8: Yes, you can use one IC card to match different door locks. It will be risky in case you lose it. |
Q9: How to make my family members to control the lock via APP? | A9: They have to download the Next Lock APP and register their account first. Then admin opens Next Lock App > Click Authorized Admin > Create Admin > Select Permanent > enter family's account > give a name > Turn on allow remote unlocking > Send. |
Q10: How to unlock if battery power runs out? | A10: Type-C can directly power the lock and activate the keypad. Charge it via the ports under the lock (Only for emergency charging). |
Q11: How to set auto lock? | A11: Open the Next Lock > Settings > Auto Lock > Turn on and set the timer. |
How to Program by Keypad
Type | Method |
---|---|
Set new admin code. | Enter *12# admin code# New admin code# New admin code#. If no lock is paired, the default admin code is 123456. |
Set general passcode. | Enter *85# New admin code# new passcode# new passcode#. |
Set fingerprint. | Enter *85# New admin passcode# Program fingerprints. |
Set IC cards. | Enter *85# New admin passcode# Program IC cards. |
Delete all fingerprints. | Enter *70# Admin code#. |
Delete all IC cards. | Enter *69# Admin code#. |
Set English as language. | Enter *39# Admin code #2#. |
After-sales Contact Information
✉️ E-mail: irenasky@xyiuan.com
? Toll Free: (888) 988-2118 (Available from 6:00pm-8:00am in Pacific Time)