Hornbill Smart Lock User Manual
This manual provides detailed instructions for the installation, operation, and troubleshooting of your Hornbill Smart Lock.
Letter of Thanks to Clients
Dear client, thank you for choosing the Hornbill brand. Hornbill aims to provide a "safe, simple, smart life" with its own manufactory producing locks sold worldwide. Since starting online sales in 2016, Hornbill has brought security and smart technology to over 8 million families globally. Our products are selected after rigorous testing and staff experience. We are grateful for customer encouragement and love. Our team is committed to continuous improvement and integrating cutting-edge technology. We welcome customer feedback. For any installation issues or suggestions, please contact us via phone or email. "Customer foremost" is our guiding principle. We wish you well and thank you for your continued support.
Product Details
(1) Package Included
The package contains the following components:
- Front Panel
- Back Panel
- Strike Cover
- Deadbolt
- Strike Plate
- Mounting Plate
- Physical Keys
- IC Cards
- Mounting Plate Screws
- Back Panel Screws
- Bolt/Strike Screws
- User Manual
(2) Product Overview
Front Panel:
- Fingerprint Reader
- Keypad & Fob Reader
- Key Hole
- Type-C Backup Power Port
Back Panel:
- Battery Cover
- Thumbturn
- Reset Button
- IC Wire Port
- Toggle Button
(3) Specifications
| Feature | Specification |
|---|---|
| Material | Alloy |
| Communication Mode | Bluetooth 5.0 |
| Power Supply | 4pcs AA Batteries (Not provided) |
| Operating Temp Range | -4°F~158°F |
| Waterproof | IP65 (Front panel) |
| IC Cards Storage | 1000+ |
| Maximum Fingerprints | 250 |
| Maximum Access Code | 300 |
| Maximum Ekey | 1000+ |
| Maximum Authorized Admin | 1000+ |
| Times to Unlock and Lock | 250,000 Times (Mechanical) |
Getting Started
(1) Identify Left/Right Hand Door
Stand by OUTSIDE facing the keypad. If the hinge is on the LEFT, it is a LEFT hand door. If the hinge is on the RIGHT, it is a RIGHT hand door.
(2) Check Door Measurements
Ensure your door meets the following requirements:
- Door thickness: 1.49~1.88 inches (38 to 48 mm)
- Backset: 2-3/8" or 2-3/4" (60 or 70 mm)
- Cross-bore diameter: 2-1/8" (54 mm)
(3) Installation Video
An installation video is available. Please scan the provided QR code (QR code excluded here) for guidance.
(4) Download the Smart Lock App
Download the "Next Lock" or "TT Lock" app from your device's app store. QR codes for download are excluded here.
Install the Lock
(1) Adjust the Deadbolt
Ensure the deadbolt edge is correctly positioned and the deadbolt hole is centered. If the deadbolt hole is not centered, extend the deadbolt to 70mm and re-check centering.
(2) Install Deadbolt and Strike Plate
Insert the deadbolt, ensuring it is retracted (unlocked) and the "UP" icon is oriented correctly. Secure the deadbolt and strike plate with the provided screws.
(3) Install the Front Panel
Adjust the lock spindle to a horizontal position. Test that the deadbolt responds when the spindle is turned. Ensure the deadbolt remains retracted during installation; do not insert the key.
(4) Install the Mounting Plate & Route the IC Wire
Route the IC wire through the designated hole, ensuring correct plate orientation. Secure the mounting plate using the two mounting plate screws. Confirm the spindle remains horizontal.
(5) Install the Back Panel
For a left-hand door, set the toggle button to "L" and the thumbturn to horizontal. For a right-hand door, set the toggle button to "R" and the thumbturn to vertical. Connect the IC wire securely to the wire connector. Install the related screws to secure the back panel. Finally, install the batteries and the cover.
(6) Test
Test the deadbolt operation. Insert batteries and test the keypad: enter #123456# to unlock, press and hold # to lock. If the default code does not work, reset the lock. If the lock operates backward, re-check the back panel installation.
(7) How to reset
Method 1: Remove one battery, wait 8 seconds, reinsert it, and quickly press the reset button for 10 seconds until prompted. Enter #000# to confirm.
Method 2: If Method 1 fails, remove the back panel. Press the inside reset button for 3 seconds until prompted. Enter #000# to confirm. Ensure the IC wire and batteries are properly connected.
App Guide
(1) Account Registration
- Download the Smart Lock app from Google Play or App Store.
- Search for "Next Lock" or "TT Lock".
- Click "Register" to begin.
- Enter your email or phone number, set a password, click "Get Code", and enter the verification code. Ensure the correct Country/Region is selected.
(2) Pair Your Lock with APP
- Tap "Big Plus" [+] in the app. Ensure your phone's Bluetooth is on and you are within 3 meters of the lock.
- Touch any key on the keypad to activate it, then tap "Next".
- Tap the red plus sign [+] to add the lock. Name your lock (e.g., "Front Door").
- The default code will become invalid after successful pairing. Set your new Admin passcodes via Settings > Basics > Admin Passcode.
(3) Lock Page Overview
The app's lock page provides access to various functions:
- Unlock/Lock: Use your phone's Bluetooth to unlock or lock.
- Remote Unlock: Unlock remotely if a G2 Gateway is connected nearby.
- eKeys: Allow others to control the lock via the app.
- Passcodes: Generate different types of passcodes.
- Cards: Set up your fobs here.
- Fingerprints: Set up fingerprints.
- Authorized Admin: Create and edit administrators.
- Records: View entry times, attempts, and methods.
- Settings: Configure auto-lock and passage mode.
(4) APP to Lock/Unlock
- Unlock: Tap the large lock icon once.
- Lock: Press and hold the large lock icon for seconds.
- Remote Unlock: Tap to unlock remotely (requires Gateway).
(5) Passcodes
- Tap "Passcodes" to access the code page.
- Tap "Generate Passcode".
- Name your code, set the Time Duration, and enter a 4-9 digit code. Tap "Generate" to set the passcode.
Note: To generate custom codes or change types, ensure Bluetooth is on and you are near the lock, unless using a connected G2 Gateway.
Types of Codes:
- Permanent: Lasts permanently.
- Timed: Lasts between selected hours.
- One-time: Lasts for one use.
- Erase: Erases all codes on the lock.
- Custom: Set your own digits (permanent or timed).
- Recurring: Lasts during scheduled hours weekly.
(6) eKeys
eKeys differ from passcodes. The recipient must download the Next Lock app to use eKeys for lock/unlock via the app. Share access by entering the recipient's account (phone number or email). The recipient logs into their account to find the code in messages and gain privileges.
(7) Authorized Admin
Authorized Admins have more rights than eKeys. They can unlock/lock via the app, generate/edit/delete passcodes, IC cards, and fingerprints, and adjust settings like passage mode and auto-lock timer.
(8) IC Cards
- Tap "Cards".
- Tap "Add Card".
- Set the valid period for the IC card.
- When prompted "Please swipe your card", place the IC card on the keypad (number 5).
- A "input successful" prompt indicates the card can be used to unlock the door.
(9) Fingerprints
- Tap "Fingerprints".
- Tap "Add Fingerprints".
- Set the validity period for the fingerprint.
- Follow app instructions: place your finger on the sensor multiple times for scanning.
(10) Auto Lock/ Passage Mode
- Auto Lock: Navigate to Settings > Auto Lock. The lock will automatically engage after 5 seconds by default. Manually lock/unlock once after setting.
- Passage Mode: Navigate to Settings > Passage Mode. Set a specific time period during which the lock remains unlocked until manually locked. Auto lock is disabled during this period.
(11) Lock Setting
Access various settings via the app:
- Basics: View lock information and name.
- Door Sensor: Get door status and enable auto-lock (sold separately).
- Remote Unlock: Unlock remotely via a gateway (sold separately). This feature is enabled/disabled via Bluetooth.
- Lock Sound: Turn on/off lock sounds and adjust volume.
- Door opening direction: Adjust if lock/unlock results are reversed.
- Import from another lock: Transfer eKeys, Authorized Admin, passcodes, and IC cards between locks.
- Privacy Lock: Enable/disable the reverse locked function via the reset button.
- Reset Button: Enable/disable the reset function via the reset button.
- Other settings include Lock Clock, Diagnosis, Upload Data, Firmware Update, Amazon Alexa, and Google Home integration.
Pair Your Gateway with the Locks and Alexa Device
(1) Pair the Gateway (Sold Separately)
- After pairing, check the signal strength in Gateway > Nearby locks. Move the gateway closer if the signal is weak. Ensure the gateway and lock are within 16 feet and your phone and gateway are on the same WiFi (2.4 GHz only).
- Follow the app prompts to choose your WiFi network, enter the password, name the gateway, and complete the network configuration.
(2) Pair the Alexa (Need Gateway)
- Open the Alexa app, go to More > Skills and Games, search for "Nextlock", and enable it.
- Sign in with your Nextlock account.
- In the Alexa app's Home page, go to Device, find your lock, and select it.
(4) Voice Unlocking with Alexa
In the Alexa app settings for the lock, turn on "Unlock by voice" and set a voice confirmation code for unlocking.
Troubleshooting
| Symptom | Suggested Action |
|---|---|
| The lock works backwards. Lock turns unlock while unlock turns lock. | A: Go to Next Lock App > Settings > Door opening direction > Select right/left. B: If issues persist, switch the toggle button inside the back panel. |
| Cannot pair the lock with APP. | A: Ensure Bluetooth is on and you are near the lock. Open Next Lock App, tap "+", choose "All Locks", touch the keypad, and tap "+" to add. B: If no locks appear (all gray), reset your lock. C: Repeat the pairing steps after resetting. |
| The lock can't work normally unless you insert the key. | A: Remove the key, front, and back panels. B: Reinstall the lock, referring to the "Install the Front Panel" step. Ensure the spindle is horizontal and the deadbolt is retracted during installation. |
| The knob is hard to rotate. | A: Remove the back panel and mounting panel. B: Check if the IC wire is installed correctly, referring to the "Install the Back Panel" step. |
| After replacing the battery, the App shows incorrect battery level. | A: In the Next Lock App, go to Settings > Basics > Battery > Update. B: If it fails, go to Settings > Basic > Lock Number and send it to customer service for an update. |
| Keypad does not respond. | A: Check if batteries are new. B: Ensure the IC wire is installed correctly (refer to "Install the Back Panel"). |
| Cannot pair the gateway. Cannot remotely control after connecting with the gateway. | A: Ensure the lock and gateway are within 16 feet. B: Verify phone and gateway are connected to 2.4GHz WiFi. C: In the Next Lock App, check the Gateway status; it should show blue lighting. D: If issues persist, unplug the gateway for a few minutes and try again. |
| Fingerprints are not sensitive and seldom work. | A: Delete and re-add the fingerprint. B: In Next Lock > Fingerprints, delete the old one and add a new one. C: Ensure your finger covers the entire sensor for better scanning angles. |
FAQ
| Questions | Answer |
|---|---|
| How to lock/unlock via keypad? | Lock: Light up the keypad and press # for 2 seconds. Unlock: Enter #passcodes#. |
| How many different passcodes/fingerprint/IC card can I set? | One lock supports one admin code, at least 150 guest passcodes, and 250 fingerprints/IC cards. Guest passcodes must be used at least once to remain valid. |
| How long is the lock warranty period? | 1-year smart lock warranty, including free replacement if confirmed and lifetime customer service. |
| Does it support Wi-Fi connection (Remotely unlock)? | Yes, it supports Wi-Fi connection, which requires purchasing the G2 gateway (sold separately). |
| Can I remotely share / generate a guest passcode? | Yes, you can generate and share passcodes remotely without Wi-Fi. Note: Custom code changes require Bluetooth and proximity to the lock/G2 gateway. |
| How to set the account password? | In Next Lock, go to the upper left corner (menu button), click your profile picture (edit), and select "Reset Password". |
| What is the ekeys? | eKeys can be sent to other accounts by the administrator, granting permission to control the lock via their phone app. The recipient must also download the app and register an account. |
| Can I use one IC card to match different door locks from the same brand? | Yes, but it is risky if you lose the card. |
| How to make my family members to control the lock via APP? | Family members need to download the Next Lock APP and register. Then, the admin can go to Authorized Admin > Create Admin > Select Permanent, enter their account, give a name, enable remote unlocking, and send. |
| How to unlock if battery power runs out? | The Type-C port can power the lock and activate the keypad. Charge it via the ports under the lock. |
| How to set auto lock? | Open Next Lock > Settings > Auto Lock > Turn on and set the timer. |
How to Program by Keypad
| Type | Method |
|---|---|
| Set new admin code (Initialization password: #123456#) | A: Enter *12 #123456# [New admin code] # [New admin code] #. B: In Next Lock App, go to Settings > Basics > Admin code > Upload the new admin code. |
| Set general passcode. | Enter *85# [New admin code] # [new passcode] # [new passcode] #. |
| Set fingerprint. | Enter *85# [New admin code] # Program fingerprints. |
| Set IC cards. | Enter *85# [New admin code] # Program IC cards. |
| Delete all fingerprints. | Enter *70# [Admin code] #. |
| Delete all IC cards. | Enter *69# [Admin code] #. |
| Set English as language. | Enter *39# [Admin code] #2#. |
