COCOCAM Wire-Free Rechargeable Security Battery Camera
User Guide
Claim Your Lifetime Warranty
Thank you for choosing COCOCAM products. We are committed to providing the best service to all our customers. If anything has happened to your product, please contact us for a lifetime warranty.
E-mail: service@cococamtech.com
Service Hotline: +1 888 238 6566 (US)
Working Hours: Mon-Fri 9am-12am, 1pm-6pm (EST)
Phone service only supports English. For other languages, please send an email or chat online.
Document Model: SCSMS-20231124
Contents
- Product details
- Install camera
- Install Cococam app
- Switch on camera
- Add camera
- Device menu
- PIR detection
- Alarm push notification and playback
- Best conditions for night vision
- Important information for reducing false alarms
- Video playback and micro SD card
1. Product details
Camera Components:
Front View: Lens, Spotlight, Working Status Indicator, PIR sensor, Microphone, Charging Indicator.
Rear/Side View: Reset button, SD Card Slot, Power Button, Dedicated Bracket Mount Port.
Camera Buttons
| No. | Camera Buttons | Operation |
|---|---|---|
| 1 | Power Button | Press and hold for five seconds to turn the device on and off. |
| 2 | Power Button | Quick-press for one second to wake the camera up from standby mode. |
| 3 | Reset Key | Press and hold for five seconds to reset and restart the camera. |
Working Status Indicator
| No. | Working Status Indicator | Operation |
|---|---|---|
| 1 | Slow blinking red | Awaiting Wi-Fi connection, start adding devices. |
| 2 | Fast blinking red | Wi-Fi connecting. |
| 3 | Solid red | Network is abnormal. |
| 4 | Solid blue | Wi-Fi connected. Camera running normally. |
2. Install camera
Please fix the bracket, then install the camera.
- If it is a wooden wall, use the provided nails to fix the bracket to the wall.
- If it is a cement wall or ceramic tile wall, use an electric drill to drill a hole and then install the bracket with the expansion screw provided.
- Rotate the button counterclockwise to instantly remove the camera.
Diagram shows the camera mounted on a wall bracket.
3. Install Cococam app
Search "Cococam" in the app store or on GooglePlay or scan the QR code to download and install the app on your phone.
App Permissions and Setup
NOTE: Please turn on two permissions below when you use this app for the first time.
- Allow Cococam access to mobile cellular data and wireless LAN, or you will be unable to add the camera.
- Allow Cococam to receive push messages, or the phone will not receive notifications when motion is detected or the audible alarm is triggered.
Screenshots show app notification settings and network access permissions.
3.1 Register account:
New users need to register by e-mail. Click "Register" and follow the steps to complete registration and log in.
3.2 Help and feedback:
For product issues or questions, please email service@cococamtech.com with your product model number. We will reply to you within 24 hours.
Icon representing 'Help & Feedback'.
4. Switch on camera
Press the power button for five seconds to turn the camera on. If it does not power on, please plug in the DC5V 1A/2A power adapter and charge the camera for 15 minutes before trying again. The camera is on when the indicator light below the lens is flashing slowly.
Diagram shows the power button location on the camera.
5. Add camera
Before Using:
- Please insert the Micro SD card before powering on, otherwise, the Micro SD card will not be detected.
- Ensure your camera and your phone are within 1 to 3 feet (30 to 100cm) of the router to connect Wi-Fi.
- Note: Your camera does not support 5G, please use 2.4G network.
App Workflow: Adding a Device
The app guides you through adding a new device:
- Add Device: Start by tapping the '+' icon on the main screen.
- Select Device: Choose "Add Battery Camera".
- Switch on Camera: Hold the device power button to start the camera. Press the [battery camera] button to wake it up if asleep. Stay near the router for the best signal.
- Reset Device: Hold the RESET button for 4-5 seconds until a flashing RED indicator light appears.
- Input Wi-Fi Password: Select your 2.4GHz Wi-Fi network and enter the password. (Note: The device does not work with 5G Wi-Fi networks.)
- Scan QR Code: Remove any film from the lens. Tap Next to display a QR code. Hold your phone 5-8 inches (15-25cm) from the camera lens for it to scan the code.
- Wait for Connection: Ensure the device is powered on, connected to the router, and on the same network as your phone.
- Device Added: A "Connection successful" message indicates the device has been added.
Screenshots illustrate the step-by-step process of adding a device in the Cococam app, including Wi-Fi setup and connection confirmation.
6. Device menu
The Cococam app provides various controls and information for your camera:
The main device list screen shows connected cameras and their status.
The live view screen displays the camera feed with various control icons.
Live View Controls:
- 1 Device Name (e.g., 110327209)
- 2 Camera Time
- 3 Real-time view
- 4 Multi-screen view
- 5 Camera name
- 6 Open & hide view
- 7 Replay
- 8 Settings menu
- 9 My device list
- 10 Messages
- 11 My profile
- 12 Camera settings
Playback and Recording Controls:
- 13 SD and HD options
- 14 Full screen option
- 15 Speaker control
- 16 Bit rate display
- 17 Cloud playback access
- 18 Preview
- 19 Local play access
- 20 Screenshot button
- 21 Record button
- 22 Alarm switch (Motion Detection, Light, Siren)
- 23 Intercom option (long press to talk)
- 24 Motion detection settings
- 25 White light switch
- 26 Audible and visual alarm settings
- 27 Full-color mode
- 28 Photo album
- 29 Video replay
- 30 Playback alarm records
- 31 Alarm date selection
- 32 Alarm points selection
- 33 Screenshots
- 34 Video record
- 35 Download videos
- 36 Delete the day's videos
7. PIR detection
The PIR sensor has a default detection range of 10 meters (32ft) with high sensitivity. Sensitivity can be adjusted via "Device" -> "Settings" -> "Alarm Setting". Note: Higher sensitivity increases detection distance but may lead to more false alarms.
8. Alarm push notification and playback
The camera is designed for motion-triggered recording, not continuous 24/7 recording. When the PIR sensor detects human body motion, it sends notifications to the app and saves video clips to the micro SD card or cloud server (additional fee may apply). You can view these recordings via the Cococam app.
When the PIR sensor is triggered:
- An alarm sound will play in the app. Ensure notifications are enabled for the Cococam app in your mobile settings and that your phone's volume is turned up.
- Alarm snapshots and video recordings are saved to the micro SD card or cloud storage. Ensure the micro SD card is inserted correctly.
Messages
The "Messages" section in the app displays alarm notifications, typically related to "Motion Detection", along with timestamps and associated video clips.
Screenshot of the 'Messages' screen showing 'Alarm Messages' with detected events.
9. Best conditions for night vision
To ensure effective night vision, avoid placing the camera within three meters of any objects that might concentrate infrared rays onto the lens. Ensure there are no obstacles within three meters of the lens, regardless of installation location.
10. Important information for reducing false alarms
10.1 Recommendations for reducing false alarms:
- Do not install the camera where bright objects or direct light sources (e.g., sunshine, bright lamps) are present.
- Avoid placing the camera in areas with frequent vehicle or pedestrian traffic.
- Keep the camera away from air conditioning vents, humidifiers, heat transfer openings, and similar equipment.
- Do not point the camera towards mirrors or glass surfaces.
- Maintain at least one meter distance from wireless devices to prevent interference.
10.2 Surveillance area coverage:
Diagram shows that the PIR sensor should not be vertically aligned with the path of moving objects. It is recommended to tilt the camera at an angle greater than 10 degrees to capture all motion.
When installing the camera, avoid vertically aligning the PIR sensor with moving objects, as this may prevent motion detection. It is recommended to tilt the camera at an angle of more than 10 degrees to ensure comprehensive motion capture.
11. Video playback and micro SD card
Video recordings are stored on a micro SD card (not included) or on the cloud.
- 11.1 Compatibility: Supports SD cards from 2GB to 128GB.
- 11.2 Recommendation: For optimal performance and card longevity, use a Class 10 speed Micro SD card from brands like Samsung, SanDisk, or Kingston.
- 11.3 Preparation: Check the micro SD card for damage and format it before inserting it into the camera. Supported formats are FAT32 or EXFAT32.
- 11.4 Recognition: After inserting the micro SD card, the memory volume will be displayed in the Cococam app, indicating the card is readable.
- 11.5 Assistance: If the micro SD card is not readable, please contact customer support for assistance.
Troubleshooting table
| No. | Description | Solutions and operation |
|---|---|---|
| 1 | What do I do when it says "connection cannot be established?" | 1) Check your Wi-Fi name and password. 2) Note: If your camera does not support 5G, please use a 2.4G network. 3) Make sure your camera and mobile phone are near the router. 4) Email customer services to solve your problem within 24 hours. |
| 2 | How do you reset to default? | 1) Press and hold the reset button for five seconds. 2) Listen for the "bugu" sound. 3) Watch for the red light flashing slowly. |
| 3 | How do you connect the camera to new Wi-Fi network? | 1) Press the reset button to restore factory settings. 2) Remove the camera in the CocoCam app. 3) Re-connect. |
| 4 | Why do you receive pictures without people in them? | 1) The camera needs time to wake up and people are moving too fast. 2) Objects with dissipative heat may be detected by PIR. If this happens, lower the sensitivity of the PIR alarm. |
| 5 | Why am I receiving frequent alarms? | The environment or the number of vehicles where you have installed the camera triggers the cameras frequently. Change the camera alarm sensitivity to "low". |
| 6 | How are people passing without triggering the alarm? | The PIR inspection area has a range limitation. It may be that the person is too far away or too close, or the person passes quickly in the corner of the video and is not detected by the PIR. |
| 7 | No alarm push | Enable notifications from the CocoCam app in the mobile settings. |
| 8 | No alarm video recording | Insert the micro SD card or enable cloud storage. |
| 9 | Device offline | Check if the network is working. It is possible that the camera is installed too far from the router, causing the Wi-Fi to work properly. |
