MUBVIEW
A Smarter Safety Solution
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ZY-C8 PAN TILT WIRED CAMERA
WIFI OUTDOOR | 24/7 RECORDING | WATERPROOF
FCC ID: 2AZL7-ZY-C6
Warranty Service
Thanks for your shopping and trust. We have been optimizing our products and improving our lifetime customer service to offer you a better shopping experience. If you need help, please contact Mubview before returning your product. Most questions can be answered through our online support center at www.mubview.com or our after-sale mailbox at support@mubview.com. We will solve your problems within 24 hours. In addition, your advice or suggestions will be much appreciated and welcomed. Register via link below to get 3 Years Warranty Extension. Register link: https://bit.ly/3zBSB2y
Service Centre
Email: Support@mubview.com
Distributor: business@mubview.com
More About Us
Web: www.mubview.com
Facebook: https://www.facebook.com/mubview
Amazon Store: www.amazon.com/mubview
1. Packing List
Visual Description: Images of the camera, a 5V 1A power adapter, a set of screws, and the user guide.
- Camera--C8 With 3M Power Cable
- 5V 1A Power Adapter x 1
- Screws Set x 3
- User Guide x 1
Contact: support@mubview.com
2. Product Appearance
Visual Description: A diagram showing the MUBVIEW ZY-C8 camera with labeled components: WiFi Antenna, Thumb Screw, Speaker, Power Cable, SD Card Slot, Reset Key, Working Status Light, Lens, Spotlight, and Microphone.
| Feature | Description |
|---|---|
| Reset Key | Press and hold RESET for 5 seconds to reset the device to factory setting. (You will hear tips if reset successfully) |
| SD Card Slot | Support local SD card storage (up to 128G) |
| Lens | Support FHD resolution |
| Working Status Light | Solid on red: Device is abnormal (Network problem) Flashing red slowly: Ready for Wi-Fi connection Flashing red quickly: Wi-Fi connecting Solid on blue: Wi-Fi connected Successfully |
Contact: support@mubview.com
3. Download & Install App
Visual Description: QR codes for downloading the Mubview app on iOS and Android devices.
The camera supports Android and iOS systems. Scan the QR code or search 'Mubview' in the App store to download the App and follow the instructions to register an account. For any installation problems, contact support@mubview.com.
Important Permissions:
- Allow Mubview App to access mobile cellular data and wireless LAN (required for camera connection).
- Allow Mubview App to receive pushed messages (required for motion alerts).
4. Account Registration
New users need to register an account in the App using an email address. Click 'Sign up' to create a new account.
Note: When registering, please select your actual region and enter the correct country code. Users registered in different regions cannot share the camera. Please use your email address for registration.
5. Add Camera to App
5.1 Preparations for connection
- Before powering on the camera, insert a Micro SD Card (not included) to save video clips, or activate the 3-day free cloud service. Video will not be saved without either option.
- Ensure your WiFi is 2.4GHz. The camera is compatible only with 2.4GHz WiFi and does not support 5GHz.
- Place the camera and your smartphone as close as possible to the router (suggested 1-3 ft) when connecting to WiFi.
5.2 Connect Camera to App
- Add camera to App: Navigate to the Home page, tap the '+' icon in the top right corner, then select 'Power Plug Camera'.
- Connect the camera to Wi-Fi by following the on-screen steps in the App.
Contact: support@mubview.com
Wi-Fi Connection Notes
Note:
- When connecting the camera to Wi-Fi, ensure the indicator light is flashing slowly in red. If not, reset the camera by pressing and holding the RESET button for 4-5 seconds until the light turns red and blinks.
- Verify your Wi-Fi password is correct. The password cannot contain single quotes, underscores, spaces, or forward slashes (/).
- Generally, routers have a connection limit. If the number of connected devices exceeds this limit, other devices may fail to connect.
- If the camera still cannot connect to WiFi after checking the above, try re-downloading the App, resetting the camera, restarting the router, and then adding the camera again.
- If you have tried all steps without success, please email support@mubview.com for assistance.
6. Alert Settings
6.1 Motion Detection Settings
In the application, navigate to "Settings" -> "Alert Settings" -> "Motion Detection" to adjust motion detection settings.
- Low sensitivity: motion detection distance of 4-5 meters.
- Medium sensitivity: motion detection distance of 5-7 meters.
- High sensitivity: motion detection distance of 8-9 meters.
6.2 Noise Detection
After enabling detection, the camera can detect motion and noise around it. You can select different detection sensitivities based on your requirements.
Note: If the night alarm is disabled, the camera will only record black and white video at night.
7. Reducing False Alarms
Do not point the camera towards objects with bright lights, including direct sunshine, bright lamps, glass, or mirrors. Set the alarm area to focus on the zone you are concerned about. Lower the sensitivity appropriately to reduce false alarms.
Contact: support@mubview.com
8. Install the Camera
- Perform a network signal diagnostic at the desired installation location. In the App, go to "Settings" -> "Installation Guide" -> "WiFi Signal Strength".
- Install the camera close to a power socket.
- Install bracket:
- Step 1: Choose a clean, smooth, and dry surface (avoid uneven wood, leather, or stucco walls).
- Step 2: Fix the anchor bolt into the wall, then attach the bracket using screws into the anchor bolt.
- Step 3: Adjust the camera's angle as desired.
Visual Description: A diagram illustrating the wall mounting process, showing anchor bolts and screws securing the bracket to a wall, with the camera attached.
Contact: support@mubview.com
9. FAQ
Q: What should I do if my camera doesn't work?
A: 1. Locate the 'Reset' hole at the bottom of the camera and press it with a pin for more than 5 seconds to reboot. 2. Power the camera off and then on again. 3. Add the camera to the APP again.
Q: What if the SD card cannot be detected?
A: 1. Use recommended brands such as San Disk or Samsung. 2. The camera supports 2-128GB capacity. 3. Standard Class 10 SD cards are recommended. 4. Only FAT32 format is supported.
Note: Insert the memory card into the SD card slot; the device will automatically start saving video.
Q: Why can't WiFi connect?
A: 1. Check your WiFi name and password (the password cannot contain special symbols). 2. Ensure your WiFi is 2.4GHz; 5GHz is not supported. 3. Make sure the camera and your mobile phone are within the same WiFi environment when connecting, and keep them close to the router.
Q: What should I do if the device is offline?
A: 1. Ensure the camera is powered on and observe if the status indicator light is normal. 2. Check if the WiFi network signal is good, or restart the router. 3. If the camera is installed far from the router, resulting in a weak WiFi signal, it is recommended to move the router to a closer location or add a WiFi signal expander to improve the signal.
4. Remove the camera from your APP, reset the device, and then re-add it. 5. Check if the device firmware and App are the latest versions.
Q: How to reduce the frequency of receiving alarm information?
A: 1. If you receive alarm messages too frequently, it is recommended to lower the motion detection level or set the alarm area. 2. If you find that there are no moving objects in the alarm picture but you still receive frequent notifications, it might be due to factors like changes in light and shadow within the detection range. It is recommended to lower the motion detection level or set the alarm area.
Q: Why did my APP crash?
A: 1. The system version of your phone might be too high or too low. 2. Download the Mubview App from the application store again. 3. Rescan the QR code in the manual to download the Mubview App.
Q: Why unable to play local history replay?
A: 1. Check the SD card status in 'Settings' to ensure the Micro SD card has been successfully recognized. 2. Reinsert the Micro SD card. 3. Format the Micro SD card in the App. 4. Replace the Micro SD card.
If you have other problems, please email us for a better solution before returning the product to Amazon. Email: support@mubview.com
Brand Story
Since its inception in 2019, MUBVIEW has been committed to promoting a smart lifestyle. MUBVIEW focuses on technology and superior service, while also paying special attention to customer privacy. Recorded video is encrypted at military level for an ultimate experience. The trust from millions of customers has been the driving force behind MUBVIEW, ensuring a smart and relaxed lifestyle for everyone. You are welcome to share your experience or story by emailing support@mubview.com.
Customer Service
Warranty: 36-month limited warranty (The actual warranty period shall be implemented according to the requirements of local laws and regulations).
Email: support@mubview.com
Connect with Us
Website: www.mubview.com
