MUBVIEW ZS-GX7S Quick Start Guide
An intelligent security solution
Warranty Service
Thank you for your purchase and trust. We have optimized our products and improved our customer service to offer you a better shopping experience.
If you have any problems, please do not hesitate to send us an email. We will resolve your problems within 24 hours.
Furthermore, we will appreciate and welcome your comments or suggestions.
Usage Instructions: This product must be connected to a 2.4 GHz Wi-Fi network, as it does not support 5 GHz Wi-Fi networks!
*If you do not know how to find a 2.4 GHz Wi-Fi network, please search for instructions on Google or contact us.
Product Service
Email: support@mubview.com
Distributor: business@mubview.com
More about us
[web] www.mubview.com
[facebook] www.facebook.com/mubview
Introduction to the Camera
Diagram showing the camera with numbered parts:
- 1. Lens
- 2. Microphone
- 3. PIR (Passive Infrared Sensor)
- 4. Speaker Grille
- 5. Mount
- 6. Power Button
- 7. Charging Indicator
- 8. Ventilation Holes
- 9. Charging Port
- 10. Reset Button
- 11. Status Indicator
- 12. SD Card Slot
Download & Install the App
The camera is compatible with Android and iOS systems. Scan the QR code below or search for "MUBVIEW" in the app store to download the app and register by following the instructions.
Feel free to contact us by email support@mubview.com if you have any questions or encounter problems during the setup process.
[QR code for app download]
[App Store button]
[Google Play button]
Account Registration
- Please enter your email address for registration in the app
- Please select your region and the correct country code (cameras cannot be shared if users are from different regions).
Preparation before Connection
- You need to authorize the "MUBVIEW" app to access mobile cellular data and WLAN so you can add the camera.
- Authorization for the "MUBVIEW" app to receive contextual messages is available; otherwise, the smartphone will not receive notifications when motion is detected.
Connection Preparation
- Insert the Micro SD card when the camera is off (supports up to 128 GB. SD card not included). The camera only works with 2.4 GHz Wi-Fi, it does not support 5 GHz Wi-Fi.
- Place the camera near the router during connection.
- Press and hold the [power button] for 2-4s to turn the camera on/off.
- After turning on the camera for the first time, please press and hold the [reset button] for 2 to 4 seconds, then follow the app instructions to connect the camera.
Connect Camera to App
Add a device
Select your device
Step 1: Turn on the device.
Step 2: Place the camera and phone near your router for the best signal.
Step 3: Please wait for the light to turn red and blink, then press Next.
Step 4: Please reset the device. Ensure the indicator light blinks red. Hold the [reset button] on your device for 4 to 5 seconds (please refer to the user manual for more details).
Click "Next"
WLAN Setup
Select a 2.4 GHz Wi-Fi network and enter your password.
The device does not work with 5G Wi-Fi networks.
Common Router Setup Methods
Enter 2.4G Wi-Fi Password
Prepare for Scanning
Waiting for network connection
Please remove all films from the [lens]. Press Next to display a QR code and let your device scan it. Keep your phone 5 to 8 inches away from the [lens].
Connection Successful
Added Successfully
Note: If the camera fails to connect to the network, insert the "pin" into the hole, press and hold the "reset" button for more than 5 seconds, then reconnect after hearing the beep. If the problem persists, send us an email at support@mubview.com.
Install the Camera
Mounting Height: 2-3 meters
PIR Detection Distance: 1-7 meters
The GX7S is intended for indoor use only, please install it indoors according to the instructions and keep it away from water sources.
It is recommended to choose the location before installation. Once the 3M adhesive is fixed, it will be difficult to remove (to avoid damaging the wall).
Install the camera 2-3 meters above the ground. The motion sensor detection range will be maximized at this height.
For effective motion detection, please install the camera at an angle.
NOTE: If a moving object approaches the PIR sensor vertically, the camera may not detect the movement.
To reduce false alerts, please note the following:
- Do not install the camera facing bright lights, glass, windows, or a swimming pool.
- Do not place the camera too close to a corner with dense traffic.
- The recommended distance between the camera and moving objects is a maximum of 7 meters.
- Keep away from electrical outlets, including air conditioning outlets, humidifier outlets, projector heat transfer outlets, etc.
- In case of delayed motion detection or false alerts, please contact customer service available 24/7 at support@mubview.com.
Battery Management
- The camera battery can last 1 to 2 months, assuming 30 triggers per day.
- Charger Standard: DC 5V 2A (adapter not included).
- It takes 6 to 8 hours to fully charge. Please fully charge the camera before first use.
- Battery life depends on how often the camera wakes up. The more frequently the camera wakes up, the faster the battery drains. It is recommended to reduce the sensitivity of "Motion Detection" or disable it occasionally.
- Your camera's battery may discharge faster below 0 degrees Celsius (32 degrees Fahrenheit).
When you receive a low battery alert on your app, it is advisable to remove the camera and recharge it fully indoors, or connect it permanently to the power cable.
Multi-user Sharing
You can share your camera with your friends and family and choose whether they can monitor or control your device.
Please note that you can only share if you confirm that the user's location matches yours. Device administrators can share their devices with multiple people.
(Recipients must download and install the "MUBVIEW" app, register, and log in to the app.)
Sharing Steps:
- The sender scans the recipient's QR code or enters the recipient's account.
- The recipient accepts the invitation.
Frequently Asked Questions
For more detailed FAQs, please log in to the app "My Account" "FAQ"; Or contact us by email.
Is the device offline?
- Check if the device is powered on, observe if the device's operating light is on normally.
- Check if the [Wi-Fi] network is good, restart the router.
- If the device is in a location far from the router, resulting in poor [Wi-Fi] signal reception, it is recommended to move the router to a closer location or add a [Wi-Fi] amplifier to improve your home's [Wi-Fi] performance.
- Remove the camera from your Mubview account, reset the device, and add it again.
- Check that the device firmware and apps are up to date.
Update your router or [Wi-Fi] password?
Remove the camera from your Mubview account, reset the device, then re-add it using the new [Wi-Fi] or password.
Cannot play a video?
- Check the SD card status in "Settings" to ensure the SD card is recognized.
- Reinsert the SD card.
- In the app, format the SD card.
- Try another new SD card.
Alarm is frequently triggered?
- In the app, lower the motion detection alarm sensitivity.
- Check if there are objects in the device's field of view that interfere with and trigger the PIR sensor, such as air conditioner outdoor units, moving cars, passing pedestrians, etc. You can adjust the device's angle to prevent these objects from easily interfering.
- Enable the "person detection only" option and use the humanoid algorithm to filter out unnecessary alarms.
Cannot receive alarm signal on your mobile phone?
- Enable the "push" authorization for the "Mubview" app in your mobile phone's system settings.
- Ensure that your device's motion detection function is successfully activated.
- Restart your phone, try clearing the cache for Android phones.
- Check if the network is good.
How to troubleshoot network connections
The indicator is solid red
- If the indicator has a solid red light, please reset or unplug the device, then restart the configuration.
- If resetting does not work, please contact our technical engineering team (support@mubview.com) to obtain a device upgrade package (first check if you have an SD card reader and an SD card).
- If none of the above methods work, please feel free to contact us for a more in-depth solution.
The indicator is red and blinks slowly but does not blink rapidly after the device scans the QR code, and does not make a "bee" sound.
The above case may be caused by one of the following reasons: the QR code is abnormal, the lens is out of focus, or the device is defective.
- Ensure your phone is 5-8 inches from the [lens] and try scanning the QR code from different angles.
- If your phone is a new brand, this may cause the QR code to be abnormal. In this case, please provide us with a screenshot of the QR code along with your phone's model and operating system version.
- Ensure the [lens] is clean. Try AP mode to configure your phone, then check if the [lens] is out of focus.
- If you still cannot configure your device and the device does not respond during configuration. Please provide us with your device's SN, a screenshot of the QR code, the exact time you configured your device (if possible, please provide a video of your device's configuration) for more in-depth troubleshooting.
The indicator is red and blinks slowly and becomes a rapid red light after the device scans the QR code. But the rapid red light does not turn blue.
The rapid red light blinking means the device has recognized the QR code successfully. Reasons for device configuration failure may include:
- Incorrect password.
- Unstable network. Please place your device next to the router during installation. If it still doesn't work, restart your router and reset your device to try again. You can also try using your mobile data as a hotspot to configure your device to test if it works with the hotspot [Wi-Fi].
- If it doesn't work with the hotspot, the device's [Wi-Fi] antenna may be defective. In this case, please feel free to contact us to find a solution.
The indicator is red and blinks slowly and becomes a rapid red light after the device scans the QR code. The rapid red light turns blue after some time, but the device has not been successfully added to the APP.
Please provide us with your SN/account information along with the exact time you configured your device. We will forward this information to the technical engineering team for more in-depth troubleshooting.
Official after-sales service email for MUBVIEW: support@mubview.com
THANK YOU
User guide videos
User Manual Videos
User Guide Videos
User Guide Video
User Guide Videos
SUCCESS COURIER SL
Calle de RIO TORMES 13A, oficina 1, Fuenlabrada, Madrid, 28947 Spain
Email: support@mubview.com
GOAL REACH CONSULTING LTD
OFFICE 1029 3 HARDMAN STREET 10TH FLOOR, SPINNINGFIELDS MANCHESTER, UK M3 3HF
Email: support@mubview.com
Made In China
FCC ID: 2AZL7-ZS-GX1S
[QR code for YouTube channel]
[web] Subscribe to MUBVIEW Official Website
[facebook] Follow MUBVIEW on Facebook
[youtube] Watch more MUBVIEW videos on Youtube
