Owner's Manual

ENTER THE WORLD OF MSPA

Welcome, Thank you for choosing MSpa and for your confidence in our brand. We believe that you will enjoy many benefits of using MSpa products for years to come. To guide you in your initial MSpa experience, we are pleased to present you with this instruction manual. Please read this manual carefully before using the product for the first time. We are delighted to welcome you to the MSpa family, and look forward to sharing with you the full spectrum of our expertise. Enjoy your MSpa!

MSpa official site | MSpa Set up videos (QR codes for official site and setup videos are present in the original document)

CONTENT

• Safety precautions
• Specifications
• Product overview
• First use and set-up preparation
• Spa set-up
• Controller operation
• Water maintenance and chemicals
• Drainage, cleaning and storage
• Disposal and environmental protection
• Troubleshooting
• MSPA limited warranty

SAFETY PRECAUTIONS

For your own safety and that of your product, make sure to follow the safety precautions below. Fail to follow the instruction may result in serious injury, property damage or death. Improper installation or operation will void the warranty.

READ, UNDERSTAND AND FOLLOW ALL INSTRUCTIONS KEEP THE MANUAL FOR FUTURE REFERENCE

DANGER ⚠️

• Risk of Accidental Drowning. Extreme caution must be exercised to prevent unauthorized access by children.
• Risk of drowning. Inspect the spa cover regularly for leak, premature wear and tear, damage or signs of deterioration. Never use a worn or damaged cover: it will not provide the level of protection required to prevent unsupervised access to the spa by a child.
• Risk of drowning. Always lock the spa cover after each use.
• Risk of injury. If the supply cord is damaged, it must be replaced by the manufacturer, service agent or similarly qualified persons to avoid a hazard.
• Risk of Electric Shock. Do not permit any electrical appliances, such as a light, telephone, radio or television within 1.5m (5 feet) of a spa tub.
• Risk of Electric Shock. Do not use the spa when it is raining, thundering or lightning.

WARNING ⚠️

• To reduce the risk of electric shock, do not use an extension cord, timers, plug adaptors or converter plugs to connect the unit to electric supply; provide a properly located outlet.
• The appliance with incorporated heating elements must be connected to a grounded mains supply socket and a supply cord fitted with a plug and PRCD equipped with a tripping current of 10mA.
• The appliance with earthing must only be plugged directly into an earthed socket-outlet of the fixed wiring.
• Parts containing live parts, except parts supplied with safety extra-low voltage not exceeding 12V, must be inaccessible to occupants in the spa.
• Parts incorporating electrical components, except remote control devices, must be located or fixed so that they cannot fall into the spa.
• Electric installation should fulfill the local requirement or standards.
• The wired controller shall be properly stored at the side pocket when not used, to protect the controller from falling or other factors.
• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
• To reduce the risk or injury, keep children away from this product unless they are closely supervised at all times.
• To reduce the risk of child drowning, supervise children all times. Attach and lock spa cover after each use.
• Make sure the floor is capable of supporting the expected load, which you can find from the spec sheet, calculate the expected load of water capacity plus total weight.
• Adequate draining system must be provided around the spa to deal with overflow water.
• To reduce the risk of injury: a) Lower water temperatures are recommended for young children and when spa use exceeds 10 minutes. In order to avoid the possibility of hyperthermia (heat stress) occurring it is recommended that the average temperature of spa-pool water should not exceed 40°C (104°F). b) Since excessive water temperatures have a high potential for causing fetal damage during the early months of pregnancy, pregnant or possibly pregnant women should limit spa water temperatures to 38°C (100°F). c) Before entering a spa or hot tub the user should measure the water temperature with an accurate thermometer since the tolerance of water temperature regulating devices varies. d) The use of alcohol, drugs or medication before or during spa use may lead to unconsciousness with the possibility or drowning. e) The use of alcohol, drugs, or medication can greatly increase the risk of fatal hyperthermia in spas. f) The causes and symptoms of hyperthermia may be described as follows: Hyperthermia occurs when the internal temperature of body reaches a level several degrees above the normal body temperature 37°C (98.6°F). The symptoms of hyperthermia include an increase in the internal temperature of body, dizziness, lethargy, drowsiness, and fainting. The effect of hyperemia include failure to perceive heat; failure to recognize the need to exit spa; unawareness of impending hazard; fetal damage in pregnant women; physical inability to exit the spa; and unconsciousness resulting in the danger of drowning. g) Obese persons or persons with a history of heart disease, low or high blood pressure, circulatory system problem, or diabetes should consult a physician before using a spa. h) Persons using medication should consult a physician before using a spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation. i) Check with doctor before use if pregnant, diabetic, in poor health, or under medical care.
• People with infectious disease should not use a spa or hot tub.
• To avoid injury exercise care when entering or existing the spa or hot tub.
• Water temperature in excess of 40°C (104°F) may be injurious to your health.
• Never use a spa or hot tub alone or allow others to use the spa alone.
• Do not use a spa or hot tub immediately following strenuous exercise.
• Spa heat in conjunction with alcohol, drugs, or medication can cause unconsciousness.
• Exit immediately if uncomfortable, dizzy, or sleepy. Spa heat can cause hyperthermia and unconsciousness.
• Do not put the spa under 0°C (32°F) environment in order to avoid freezing if there is still water in the pool. It's helpful to put temp barrier mat in between the spa pool and the ground. Similar mat which is made of foam material or other materials with heat barrier function can also be used. Do not turn on the spa when the water is frozen.
• Never pour water with a temperature higher than 40°C (104°F) into the spa directly.
• Always unplug this product from the electrical outlet before removing, cleaning, servicing or making any adjustment to the product.
• Never jump or dive into a spa or any shallow body of water.
• No part of the electric appliance is to be located above the bath during use.
• Do not bury the electrical cord. Locate the cord where it will not be damaged by lawn mowers, hedge trimmers and other equipment.

CAUTION ❗

• Do not attempt to plug in or unplug this product while standing in water or when your hands are wet.
• Do not use the spa if damaged in delivery and/or malfunctioning in any way.
• Contact the MSpa service center for further direction.
• Keep all pets away from the spa to avoid any damage.
• Do not add bath oil or bath salt to the spa water.
• Always add chemicals to water, never add water to chemicals. Adding water to chemicals may cause strong fumes or violent reactions and hazardous chemical spray.
• For water already used, discharge it in time or use water chemicals for cleaning. Usually, it is recommended to drain and refill spa with clean water every 3-5 days.
• Use Mspa chemical kit for disinfection in accordance with manufacturer's instructions.
• Do not leave or set up the spa in temperature lower than 4°C(39°F) if heater is not operating.
• Always enter and exit the spa or hot tub slowly and cautiously. Caution of wet floor.
• To avoid damage to the pump, never turn on the spa or hot tubs unless it is filled with water to the minimum water line.
• Place the spa or hot tub only on a properly prepared site that can withstand the floor loading requirement of the spa.
• Do not leave the spa empty for extended period of time. Drain away water inside the pool thoroughly for long time disuse. Do not expose the spa under direct sunshine. Check regularly before each use. Put away the spa or fence it up in time after using.
• Open the spa top lid when the Bubble function is on.
• In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.
• Refer to relevant chapter for details concerning cleaning and other maintenance.

Water Protection Zones

Warning: Water protection levels of appliance at different product zones are different see the following scheme. (Installation regulations comply to IEC 60364-7-702)

Diagram illustrating water protection zones around a spa. Zone 0 is the interior of the basin. Zone 1 extends 2m horizontally from the rim. Zone 2 extends 1.5m beyond Zone 1. Dimensions are indicated with arrows and labels like 2.5m, 1.5m, 2.0m, and 'h'.

NOTE-The measured zone dimensions are limited by walls and fixed partitions.

SPECIFICATIONS

BUBBLE SPA

Control System Specs

PRODUCT OVERVIEW

Packaging content

• A: Spa cover with aluminum foil inside (Square shaped spa comes with a ground mat with the cover)
• B: Spa tub
• C: Wired controller
• D: Digital lock (for D-NE02, D-SC04/06, D-AU04/06, D-ST04)
• E: Filter cartridge*1, cartridge base
• F: Spa drain valve adaptor
• G: Repair kit
• H: Wrench
• I: Wicker side bar (Only for Nest D-NE02)
• J: Buckle spa cover and ground mat set (For D-AL04/06, D-TE06)

NOTE: Drawings for illustration purpose only. Actual product may vary. Not to scale.

FIRST USE AND SET-UP PREPARATION

Site preparation and requirements

• The spa can be installed indoor and outdoor around 10 minutes by at least one person. For household use only.
• The spa must be set up on a flat, smooth and supporting surface that is capable of supporting the maximum load of the filled spa with listed maximum occupants.
• Make sure the area is free of sharp objects under or around the spa. Uneven or unsound surfaces can damage the spa and void your warranty. Level the surface before filling spa with water.
• Provide adequate drainage system around the spa to deal with overflow water and splashes.
• Make sure there is enough clearance around the spa for full access to the spa equipment for maintenance and/or service.

Additional requirements for indoor installation

• Verify the supporting floor can support the filled weight of spa with maximum number of occupants. Check with a qualified contractor or structural engineer to verify the requirement.
• Make sure the floor is water resistant and provides non-slip surface. Do not install the spa on a carpet or any other material that could be damaged by the moisture.
• Humidity is a natural side effect of indoor spa installation. The room shall be properly ventilated to allow moisture to escape. Install a ventilating system to prevent excess condensation moisture in the room.

Additional requirements for outdoor installation

• Make sure to set up the spa on a firm, level and smooth surface that is strong enough to support the full weight of the filled spa and maximum occupants.
• Do not set up the spa on grass or dirt, as this increases the amount of debris entering the spa, and damage the spa floor.
• Do not leave the spa tub exposed to direct sun light for longer lifespan.
• Always keep the manometer on yellow section when using the spa at a temperature higher than 20°C (68°F) or exposed to sunlight for a short time.
• It is recommended to install and leave the spa outside at a temperature not lower than 4°C(39°F) to ensure the water inside the circulation system, pump, pipe are not frozen. Put a Heat Preservation Mat between the spa bottom and the ground to prevent heat loss from the bottom of the spa and to provide better heat retention.

PRCD Testing

WARNING ⚠️

Risk of electric shock: This product is provided with a PRCD located at the end of the power cord. The PRCD must be tested before each use. Do not use the spa if the PRCD does not function properly. Disconnect the power cord until the fault has been identified and corrected. Contact a licensed electrician to correct the fault. There are no serviceable parts inside the PRCD. Opening the PRCD will void the warranty.

1. Plug the machine into the mains.
2. Press the RESET button on the PRCD. The indicator turns red.
3. Press the TEST button on the PRCD. The red color shown on the indicator should disappear. Otherwise the PRCD is faulty. Do not use the spa if the spa is faulty. Contact a qualified electrician to correct the fault.
4. Press the RESET button on the PRCD again. The indicator should turn red. If yes, the spa is ready for use.

Diagrams for PRCD Testing:

• Step 1: Illustration showing a power plug being inserted into a wall socket, with a PRCD unit attached to the cord.
• Step 2: Illustration of the PRCD unit with a 'RESET' button and an indicator light. Text indicates pressing RESET turns the indicator red.
• Step 3: Illustration of the PRCD unit with 'TEST' and 'RESET' buttons. Text indicates pressing TEST should turn off the red indicator.

[X] PRCD doesn't work on faulty sockets or plug boards.

Spa Control Unit Connected External Equipotential Bonding Conductors

A qualified electrician shall wire the spa control unit to the household equipotential terminal using a minimum 1.5mm² solid copper conductor.

SPA SET-UP

1. Move the entire package to a selected site. Open the carton carefully as it can be re-used to store the spa during long term storage or when not in use.
2. Lay out all the parts on the ground and make sure all parts are accounted for. Make sure the spa tub is right side up. (*For missing or damaged part, contact the MSpa Service Center)

Diagrams for Spa Tub Setup:

• Image 1: Illustration of the spa package being opened.
• Image 2: Illustration of the spa tub laid out, with side bars being positioned for the D-NE02 model.

NOTE:

• D-NE02: For this model, a side bar is included in the package. Set up the wicker bar and place the supporting legs underneath the spa tub before filling the water. It helps keeping the oval spa in a proper shape after water filling and inflation.
• D-AL04/06, D-TE06: Spread out the square ground mat and place it to the selected site. Make sure the buckle of cover and mat is attached when spa not in use. (Diagram shows a square mat with an arrow indicating 'this side face down')

Spa Inflation

1. Plug the spa into the grounded supply socket.
2. Press RESET button on the PRCD, the screen on controller shows numbers.
3. Turn the inflation knob to the inflation status <ON> and long press (≥2 minutes) the bubble button on the controller to start inflating until the yellow section of the manometer is pushed out.
4. Stop pressing the bubble button and turn the knob back to <OFF> for activating other functions.

Diagrams for Inflation Control:

• Controller showing ON/OFF settings and BUBBLE button.
• Manometer diagram showing Yellow, Green, and White sections.

Note: Check before inflation whether the manometer cap is screwed up tight on the valve of pool body. If not, please tighten and then inflate. After inflation, the manometer cannot be removed, otherwise air will be released. When the Yellow section is pushed out, the Spa inflation is completed. You can fill the Spa with water. After water filling is completed. Check air pressure once again to ensure the manometer reaches Green section. Always ensure the manometer is on Green section at use. If the White section of the manometer appears, the spa is over inflated. Rotate the valve cap counter clockwise, have the air released till the Green section is pushed out, then tighten it clockwise. To avoid over inflation caused by warm weather or sunshine when leaving spa for weeks inflated and filled with water in temperature higher than 20°C (68°F), please release some air to make sure the manometer is always on Yellow section.

NOTE: Deflation Instruction

1. Unscrew the manometer cap on the spa pool to deflate the spa.
2. Once the deflation is completed, replace the cap back.

Water Filling

1. Check the spa liner is at the selected area and point the drain valve toward a suitable draining area before filling water.
2. Fill the spa tub with fresh water to a level between Minimum and Maximum line marked on the inside of the spa wall. Do not over fill the spa. It is recommended to fill the spa with lukewarm water for quick heating and energy saving.

WARNING:

• Water level must reach the Minimum water line but not exceed the Maximum line to avoid pump failure.
• Never pour water with a temperature higher than 40°C (104°F) into the spa directly.
• To avoid control system failure, do not operate the spa until water reaches the Minimum line.

Diagram for Water Filling: Illustration showing water being filled into the spa tub, with lines indicating 'Minimum V' and 'Maximum V'.

3. After water filling, double check the spa pool air pressure to make sure the manometer points out to the Green section.
4. Install the filter cartridge. Please refer to the instruction on P17.
5. Place the zipper spa cover over the spa tub, and make sure the spa cover zipper are closed and lock the cover by the digital lock in the accessory pack.

IMPORTANT:

• Inspect the spa air pressure regularly for leak, premature wear or deterioration.
• Check and wax the zipper regularly, to make it smooth for operation and avoid splits.

Turn on the Heater on the controller, refer to the “Controller operation” section. Maximum heating temperature is 40°C (104°F). Hourly heating rate is about 2°C - 2.5°C (2.5°F - 3.5°F) for 2 persons spa and 4 persons square spa, 1.5°C - 2°C (2.5°F - 3.5°F) for 4 persons round spa and 1.2°C - 1.8°C (2°F - 3°F) for 6 person spa.

Zipper and Buckle Operation

Digital Lock Operation

Original password is “000”. Following the steps below to change the password:

• Push the button (a) in the direction of Fig.5.1.(1) to unlock the digital lock.
• Set your preferred password in 3 digits by turning the number wheel (b), see Fig.5.1.(2).
• Insert back the cable (c). The new password is set.

Diagrams for Digital Lock Operation:

• 5.1.(1): Illustration showing button (a) being pushed to unlock the digital lock.
• 5.1.(2): Illustration showing number wheels (b) for setting a password.
• 5.1.(3): Illustration showing cable (c) being inserted to set the new password.

Square Spa Buckle Lock Operation

Lock the Buckle

• Insert the buckle on the Ground Mat into the Spa cover buckle, until you hear a “Click” sound.

Unlock the Buckle

• Pinch both sides of the locked buckle, and press down the round dot in center in the same time. Press down the center button and release the lock.

Diagrams for Buckle Lock Operation: Lock and Unlock illustrations.

CONTROLLER OPERATION

Diagram of the MSpa controller showing buttons for HEATER, FILTER, BUBBLE, TIMER, UP, DOWN, and a temperature display.

Temperature display: press RESET on PRCD, read the current temperature on the screen.

Heater Button

Press HEATER button to start or stop heating. The filter will automatically be running for 15 seconds to test the working condition once the HEATER function is started. If there is no abnormality, the heater will keep working until the water temperature reaches the set value. After the water temp is lower than the set temp, the heater will restart to heat the water automatically. The HEATER button displaying red means that the heating system is activated. The HEATER button displaying green means that the system is at rest and keeping the water in set temp.

Filter Button

Press FILTER button to turn the function on/off. The light of FILTER button displays green when activated.

NOTE: Filtration cannot be turned off when heating function is on (whether the heater is running or at rest). When the Heating function is turned off, Filtration will be stopped after 30 seconds. Filtration function can be then activated separately.

NOTE: Auto-filtration system automatically activated every 4 hours.

Bubble Button

To activate the bubbling massage function. The light of Bubble button displays green when activated. The bubbling will be shut down automatically after every 20 minutes operation for safety concern. It can be re-activated 10 minutes after shutdown.

Attention: The bubble function can only be activated when the inflation knob is in <OFF> position.

Adjustment Buttons

Press UP or DOWN button, the screen flashes setting temperature. Re-set the temperature within 3s. Otherwise the temperature setting mode will automatically end. If other button is pressed during the setting, the setting will also stop. The current temperature shown on the screen is confirmed.

NOTE: Default setting temperature is 38°C; Temperature setting range: 20 - 40°C.

Controller Locking

Press UP and DOWN button at the same time for 3s, the buzzer will ring 3 times, meaning that the controller is locked. In this mode, function will not be turned on if the button is pressed. Press UP and DOWN button at the same time again for 3s to unlock the controller.

Timer Button

Press the TIMER button to enter intelligent pre-setting mode. By pressing UP and DOWN button, you can set and start heating automatically in up to 99 hours. The TIMER setting is confirmed if no further operation in more than 3s or press TIMER button again. The heater will start working after current setting hours. The setting hour can also be changed by entering the pre-setting mode again. The light of TIMER button flashes green when activated.

Cancel: Press the TIMER button for 3s to cancel the pre-setting.

NOTE: The pre-setting function cannot be turned on during heating process. The pre-setting mode will also end after heating function is on or after the spa is reboot.

Filter Cartridge Cleaning Reminder

When red light keeps flashing (Filter function is OFF) or red and green lights alternately flashing (Filter function is ON), the filter cartridge shall be cleaned or replaced. After that, press Filter button for 3s to delete the reminder.

IMPORTANT: The following conditions will lead to slow water heating

• The ambient temperature is lower than 10°C(50°F).
• Outdoor wind speed is above 3.5-5.4m/s(8-12mph).
• The air bubble function is activated when heater is on.
• The spa is not properly covered with the spa cover when the heater is on.

MAINTENANCE

WATER MAINTENANCE AND CHEMICALS

Water Sanitation

The spa owner must regularly check and keep the spa water sanitized with scheduled maintenance (daily, if necessary). Adding sanitizer or other chemical will control bacteria and viruses reproduction in the spa water. The maintenance of a proper water balance through appropriate use of sanitizers is the most important factor in maximizing the life and appearance of the spa as well as ensuring clean, healthy and safe water. Proper technique is important for water testing and treating the spa water. See your spa professional for chemical, sanitizer, test kit and testing procedures questions.

Water Balance

Follow below instructions to maintain the spa water.

NOTE:

• Low pH will damage the spa tub and pump. Damage resulting from the chemical imbalance will void the warranty.
• High pH (hard water) will result in white coagulations inside the filter pump; which may lead to pump damage.

Water Treatment:

• Always follow the chemical manufacturer's direction, and the health and hazard warning.
• Bromine tablets is highly recommended for D-TE06.
• Never mix chemicals together. Add the chemicals to the spa water separately. Thoroughly dissolve each chemical before adding one to the water.
• Please note that chlorine and bromine products should never be mixed. This is extremely dangerous. If you usually use chlorine-based products and you want to switch to bromine-based products, or vice versa, it is mandatory to completely change the spa water before any product changes.
• Do not add chemicals if the spa is occupied. This can cause skin or eye irritation.
• Do not over use the chemicals, or use concentrated Chlorine. This can damage the spa tub and cause potential hazard to your skin. Improper chemical use will void the warranty.

Maintenance of Spa Water and Cartridge

Protect all the spa occupants from possible water related illness by keeping the spa water clean and sanitized. Always practice good hygiene. Ensure proper spa water quality by following these procedures:

1. Install clean filter cartridge to water inlet.
   • First install the cartridge base to the inlet by rotating it clockwise.
   • Then install the filter cartridge to the base. Push and fix it. It should always stay in place when the spa is filled with water.
2. Inspect and clean the filter cartridge after each use. Change the filter cartridge after it works continuously for 150 hours, or after seeing cleaning reminder.
   • Pull out the filter cartridge from the base.
   • Use a garden hose to rinse off the cartridge.
   • Reinstall the clean or spare cartridge back onto the spa tub wall.

Note: Do not throw away the cartridge base when replacing the filter cartridge. Only change the base when it gets loose after long term using.

DRAINAGE, CLEANING AND STORAGE

Spa Drainage

1. Turn off all the buttons (heater, filter and bubble) on the control panel unit.
2. Connect the drain valve adapter to a garden hose and point the other end of the garden hose to a suitable draining area with local environmental regulations (Fig.1).
3. Remove the drain valve cap from the outside of the spa tub and attach the drain valve adapter with the garden hose to the drain valve (Fig.2).
4. From the inside of the spa tub, open the drain valve cap, water will start to flow out through the garden hose (Fig.3).
5. When the water stops draining, lift the spa tub wall from the opposite to the drain, leading any remaining water to the drain and empty the spa water completely. (Fig.4).

Diagrams for Drainage Steps:

• Fig. 1: Illustration of a garden hose connected to a drain valve adapter.
• Fig. 2: Illustration of the drain valve adapter being attached to the spa's drain valve.
• Fig. 3: Illustration of water flowing out of the spa through the garden hose.
• Fig. 4: Illustration of the spa tub being lifted to drain remaining water.

6. Press the BUBBLE button to dry out any water in the piping system. Operate the bubbling function for 15 minutes to blow out all the remaining water. (Fig.5)

7. Use a clean towel to wipe up any remaining water and moisture on the spa tub and spa control panel. (Fig.6)

Diagrams for Drying and Wiping:

• Fig. 5: Illustration of the controller with the 'BUBBLE' button pressed, indicating 15 minutes of operation.
• Fig. 6: Illustration of a hand wiping the spa tub with a towel.

Spa Tub Cleaning

If dirt is visible in the water or water becomes cloudy and proper water chemistry does not clear it up, change the water and clean the spa tub. After the spa water is drained, remove the cartridge from the inside of the spa tub wall, clean and /or replace the filter cartridge. Use a sponge and mild soap solution to wipe away any soil or stains on the inside of the spa wall. Rinse thoroughly before refilling with clean water.

IMPORTANT: Do not use steel wool, hard brushes or abrasive cleaners.

Spa Tub and Air Bladder(*Optional) Repair

Use the enclosed repair patch to repair any puncture:

1. Clean and dry the area to be repaired thoroughly
2. Apply the glue to the PVC patch and quickly attach it onto the damaged surface. (Glue is not included)
3. Smooth the surface to remove any air bubbles and allow it dry for 5-10 minutes

NOTE: Glue is not included.

Diagrams for Repair:

• 1: Illustration of cleaning a damaged area.
• 2: Close-up illustration showing a pinhole leak on the spa material.
• 3: Illustration of applying glue to a patch and attaching it to the surface.

Storage and Prepare for the Next Time Use

1. Drain and clean the spa by following the "Drainage" and "Spa Cleaning” sections
2. Reserve the set up instructions to deflate and disassemble the spa tub, spa control unit and air bladder (*optional)
3. Make sure all the spa components and accessories are thoroughly clean and dry before storage. Air-dry the spa tub in the mild sun for an hour before folding
4. Fold the spa tub loosely and avoid any sharp corners to prevent damage or leakage to the spa liner
5. Prepare new additional cartridge for next time use
6. Store the spa and accessories in a dry, temperature controlled, between 0°C - 40°C (32°F - 104°F) storage location
7. Original packaging is recommended to be used for storage

Diagram for Storage: Illustration of a house with sun, rain, and snow symbols, indicating storage conditions.

DISPOSAL AND ENVIRONMENTAL PROTECTION

Recycling symbol with a trash bin, indicating proper disposal.

This marking indicates this product should not be disposed with other household wastes. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. You can obtain information on disposal from your local authorities.

To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmental safe recycling.

TROUBLESHOOTING

ERROR CODE CHART

CONTACT YOUR LOCAL MSPA DEALER OR SERVICE CENTER FOR ANY PRODUCT RELATED QUESTIONS OR PROBLEMS.

MSPA LIMITED WARRANTY

MSpa® has been manufactured with reliability and simplicity in mind. All products have been inspected and found free of defects prior to leaving the factory.

MSpa warrants this product against defects in material and workmanship for a period of:

• TWELVE (12) months - Electric Parts (Control Box)
• SIX (6) months - Spa pool.

The warranty period begins on the date of purchase and MSpa requires presentation of the original proof to purchase to ascertain the date. During the warranty period, MSpa will either repair or replace, at its discretion, any defective products. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty.

Shipping Policy

Consumers are responsible for the shipping/freight when return the defect parts to MSpa authorized service center or ORPC-Oriental Recreational Products (Shanghai) Co., Ltd.

Warranty Policy

• This limited warranty does not apply to any defect resulting from negligence, accident, misuse, or other reason beyond MSpa's reasonable control, included but not limited to: normal wear and tear, negligence or failure to follow the product instructions, improper or inadequate maintenance; connection to improper power supply; chemical water damage, loss of pool water, unauthorized product modification or repair; use for commercial purpose; fire, lightening, flood or other external causes
• This warranty is valid only in the country of purchase in such countries where MSpa sells and services the same model with identical technical specifications
• Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service. Where the cost of repairs or replacement is not covered by this warranty, MSpa will advise the owners and the cost shall be charged to the owner.
• This warranty only applies to the original purchaser and terminates upon any transfer of ownership.
• All repairs of which warranty claims are made must be pre-authorized by ORPC through an accredited distributor or agent provided that the defective part be returned to the distributor or agent Transportation Prepaid, if requested.
• All the authorized selling dealer is responsible for all in-field service work carried out on your MSpa product. ORPC will not be liable for results of cost of workmanship from unauthorized service person.
• Products marked with both MSpa and another producer are governed exclusively by the warranty provided by the other producer.

Warranty Registration

Please always keep the purchase receipt, warranty card in case of future warranty inquiry. All claims must be submitted to MSpa authorized dealers or service partners. Warranty contact information is provided on the back of the warranty card. It is essential that all submitted claims provide all the necessary information, including Customer name, Purchase receipt, Serial No., Product No., Problem, and Parts requested.