MSpa OSLO F-OS063W Owner's Manual

CONTENT

• Safety precautions
• Specifications
• Accessories
• First use and set-up preparation
• Spa set-up
• Control operation
• Led light strip operation
• Water maintenance and chemicals
• Drainage, cleaning and storage
• Precautions for winter use
• Disposal and environmental protection
• Troubleshooting
• MSPA limited warranty

IMPORTANT SAFETY INSTRUCTIONS

For your own safety and that of your product, make sure to follow the safety precautions below. Failure to follow these instructions may result in serious injury, property damage, or death. Improper installation or operation will void the warranty.

READ AND FOLLOW ALL INSTRUCTIONS

DANGER

• Risk of accidental drowning: Extreme caution must be exercised to prevent unauthorized access by children. To avoid accidents, ensure that children can not use this spa unless they are supervised at all times.
• Risk of injury:
  a) Replace damaged cord immediately.
  b) Do not bury cord.
  c) Connect to a grounded, grounding type receptacle only.
• Risk of Injury: The suction fittings in this spa are sized to match the specific water flow created by the pump. Should the need arise to replace the suction fittings or the pump, be sure that the flow rates are compatible. Never operate spa if the suction fittings are broken or missing. Never replace a suction fitting with one rated less than the flow rate marked on the original suction fitting.
• Risk of Electric Shock: Install at least 5 feet (1.5m) from all metal surfaces. As an alternative, a spa may be installed within 5 feet of metal surfaces if each metal surface is permanently connected by a minimum 6 AWG solid copper conductor to the wire connector on the terminal box that is provided for this purpose.
• Risk of Electric Shock: Do not permit any high voltage electric appliance, such as a light, telephone, radio, or television, within 5 feet (1.5 m) of a spa.

WARNING

• The spa only for use in single-family dwellings.
• Risk of electric shock: Insert the plug only to a properly grounded socket.
• The spa must be supplied by an isolating transformer or supplied through a ground-fault circuit interrupter (GFCI) having a rated residual operating current not exceeding 30mA.
• GFCI must be tested before each use.
• If the supply cord is damaged, it must be replaced immediately by the manufacturer, its service agent or similarly qualified person in order to avoid a hazard.
• To reduce the risk of electric shock, do not use an extension cord to connect the unit to the electric supply; provide a properly located receptacle.
• No part of the appliance is to be located above the bath during use.
• Parts containing live parts, except parts supplied with safety extra-low voltage not exceeding 12V, must be inaccessible to a person in the spa pool; Earthed appliance must be connected to the fixed receptacle which is permanently connected to fixed wiring. Parts incorporating electrical components, except remote control devices, must be located or fixed so that they cannot fall into the spa pool.
• The plug of spa shall be more than 3.5m away from the pool.
• Spray head must not be used.
• The outlet of Spa must not be connected to any tap or fitting other than those specified.
• Electric installations should fulfill the requirements of local standards.
• To avoid electric shock, do not use the spa when it is raining.
• To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times.
• Water attracts children. Always have the Spa locked with its cover after each use.
• Do not bury cord. Locate cord to minimize abuse from lawn mowers, hedge trimmers, and other equipment.
• Pets should be kept away from spa to avoid damage.
• When the bubble function is going to be in function, make sure the cover of Spa must be opened first.
• Do not switch on if there is any possibility that the water in the spa is frozen.
• Use only approved accessories. Use of non-approved accessories could void the warranty.
• RISK OF ELECTRIC SHOCK: A wire connector is provided on this unit to connect a minimum 6 AWG solid copper conductor between this unit and any metal equipment, metal enclosures of electrical equipment, metal water pipe, or conduit within 5 feet (1.5 m) of the unit.
• RISK OF ELECTRIC SHOCK: Never operate any electrical appliance when in your spa or when your body is wet. Never place any electric appliance, such as a light, telephone, radio, or television, within 1.5m of spa. During pregnancy, soaking in hot water may cause damage to the fetus. Limit use to 10 minutes at a time.
• Do not expose spa under direct sunshine.
• This product is provided with a ground-fault circuit-interrupter in the plug. The GFCI must be tested before each use. With the product operating, open the service door. When the product stops operating, this merely indicates that the door is equipped with an electrical interlock. Next, push the test button on the GFCI and close the service door. The product should not operate. Now open the service door, push the reset button on the GFCI and close the service door. The product should now operate normally. When the product fails to operate in this manner, there is a ground current flowing indicating the possibility of an electric shock. Disconnect the power until the fault has been identified and corrected.

TO REDUCE THE RISK OF INJURY:

• A. The water in a spa should never exceed 104°F (40°C). Water temperature between 100°F (38°C) and 104°F (40°C) are considered safe for a healthy adult. Lower water temperature is recommended for young children and when spa use exceeds 10 minutes.
• B. Since excessive water temperatures have a high potential for causing fetal damage during the early months of pregnancy, pregnant or possibly pregnant women should limit spa water temperature to 100°F (38°C).
• C. Before entering a spa, the user should measure the water temperature with an accurate thermometer since the tolerance of water temperature regulating devices varies.
• D. The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with the possibility of drowning.
• E. Obese person and person with a history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before use a spa.
• F. Person using medication should consult a physician before using a spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation.
• FATAL HYPERTHERMIA IN HOT TUBS AND SPAS: The use of alcohol or drugs can greatly increase the risk.
• TO REDUCE THE RISK OF INJURY: Never pour water which higher than 104°F (40°C) into the spa pool directly.
• Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body temperature of 98.6°F (37°C). The symptoms of hyperthermia include an increase in the internal temperature of the body, dizziness, lethargy, drowsiness, and fainting. The effects of hyperthermia include failure to perceive heat; failure to recognize the need to exit spa; unawareness of impending hazard; fetal damage in pregnant women; physical inability to exit the spa; and unconsciousness resulting in the danger of drowning.
• Warning Label Instruction: Please carefully read the warning label at the first time you are going to use MSpa. Please post this warning label on where is at a distance to MSpa within 1.5m/5', people in spa can see it clearly. Please retain this information for future reference. If the warning label is damaged or missing, please contact your country MSpa service center to get a new one.

CAUTION

• CONSULT YOUR PHYSICIAN FOR RECOMMENDATIONS.
• The spa should not be setup or left out in temperature lower than 39°F (4°C).
• Do not use the spa alone.
• People with infectious diseases should not use a spa.
• Do not use the spa immediately following strenuous exercise.
• Always enter and exit the spa slowly and cautiously. Wet surfaces are slippery.
• To avoid damage to the pump, the spa must never be operated unless the spa is filled with water.
• Immediately leave spa if uncomfortable or sleepy.
• Never add water to chemicals. Always add chemicals to water to avoid strong fumes or violent reactions that may result in hazardous chemical spray.
• Place only on surface that can withstand the floor loading requirement of your Spa.
• NOTE: Please examine equipment before use. Notify after service center listed on this manual for any damaged or missing parts at the time of purchase. Verify that the equipment components represent the models that you had intended to purchase.

SPECIFICATIONS

Integrated Ozone Generator

5.5W, 30-50mg/hr

UVC Radiant flux

2000uW

Item

PARTS CHECKS

Please examine equipment before use. Notify customer service of any damaged or missing parts at the time of purchase.

• Open-end panel *1
• Plastic wood panel *3 One with MSpa Logo
• Spa liner with LED light strip
• Corner beam *4
• Top trim *4
• Bottom seal *4
• Buckle spa cover
• Foldable foam mat
• Inflatable bladder
• Jet Control Box
• remote controller for light strip
• Top trim joint *4
• Soft corner cushion *4
• Side panel joint *4
• Headrest *4
• User manual
• Repair kit
• Filter cartridge *2
• Filter cartridge base*1
• Garden hose adaptor
• Water / air channel stoppers
• Wrench
• Chemical dispenser for 1" tablets
• Inflation hose and adaptor for bladder
• screw*4+ L-shape wrench

WARNING / AVERTISSEMENT

• REDUCE THE RISK OF ELECTROCUTION FEET OF SPA REDUIRE LERISQUE D'ELECTROCUTIONMO A MOINS DE SPIEDS DU SPA
• REDUCE THE RISK OF CHILD DROWNING/ 2. ATTACH SPA COVER AFTER EACH USE RÉDUIRE LE RISQUE DE NOYADE CHEZ L'ENFANT 2. ATTACHER LE COUVERCLE DU SPA APRES CH ITILISATION.
• REDUCE THE RISK OF OVERHEATING. CONSULT A DOCTOR BEFORE USE IF PREGNANT, DIABETIC, IN POOR HEALTH, OR UNDER MEDICAL CARE. 2. EXIT IMMEDIATELY IF UNCOMFORTABLE. DIZZY, OR SLEEPY. SPA HEAT CAN CAUSE HYPERTHERMIA AND UNCONSCIOUSNESS. WHEN PREGNANT, SOAKING IN HOT WATER CAN CAUSE FETAL DAMAGE. LIMIT USE TO 10 MINUTES. 2. NE PAS RESTER DANS LE SPA SILEAU EST PLUS CHAUDE QUE 100(38°C) MINUTE.
• CHECK WATER TEMPERATURE BEFORE USE.

NOTE: The drawings are for reference only. Actual products may vary. Not to scale.

FIRST USE AND SETUP PREPARATION

Site preparation and requirements

• The spa can be installed indoors or outdoors in around 15 minutes by 2 persons. For household use only.
• The spa must be set up on a flat, smooth, and supporting surface that can bear the maximum load of the filled spa with the listed maximum number of occupants. Check with a qualified contractor or structural engineer to verify the requirement.
• Make sure that the area is free of sharp objects under or around the spa. The uneven or unsound surface can damage the spa and void your warranty. Level the surface before filling the spa with water.
• Provide an adequate drainage system around the spa to deal with overflow water and splashes.
• Provide convenient, local water use regulations for refill methods and adjust parameters as required by the water treatment department. Make sure there is enough space around the spa to allow full use of the equipment for maintenance and/or service.
• Consider locating the spa with as little noise disturbance as possible.

Additional requirements for indoor installation

• Humidity is a natural side effect of indoor spa installation. The room must be properly ventilated to allow moisture to escape. Install a ventilating system to prevent excess condensation and moisture in the room.
• Ensure that the spa can be removed from the building without destroying any part of the built structure.
• Consider any local regulations on these topics.
• Consider not installing the spa on carpet or other floor materials that promote or harbor moisture and bacteria, or that could be affected by water treatment chemicals used in the spa.

Additional requirements for outdoor installation

• Do not place the hot tub on grass or dirt as this will increase the amount of debris entering the hot tub and can damage the floor. To ensure a longer life, do not expose the hot tub to direct sunlight.
• Do not install or use the spa outdoors at a temperature lower than 39°F (4°C).
• Do not use the spa when the water inside the circulation system, pump, or pipework is frozen. Put a heat preservation mat between the base of the spa and the ground to prevent heat loss from the bottom of the spa and to provide better heat retention.
• Consider local environmental conditions, such as groundwater and the risk of frost.

GFCI Testing

WARNING

Risk of electric shock: This product is provided with a GFCI located at the end of the power cord. The GFCI must be tested before each use. Do not use the spa if the GFCI does not function properly.

Contact a licensed electrician to correct the fault. There are no serviceable parts inside the GFCI. Opening the GFCI will void the warranty.

1. Plug the machine into the mains.
2. The GFCI plug might automatically reset. If the RESET indicator is not red, press the RESET button.
3. Press the TEST button on the GFCI. The GFCI indicator should shut off. If the GFCI indicator does not turn off, the GFCI is faulty. Do not use the spa. Contact a qualified electrician to correct the fault.
4. Press the RESET button on the GFCI again. The indicator should turn red. If yes, the spa is ready for use.

NOTE: Do not use faulty sockets or plug boards.

Spa Control Unit Connected External Equipotential Bonding Conductors

A qualified electrician should wire the spa control unit to the household equipotential terminal using a minimum 1.5mm² solid copper conductor

NOTE: Move the entire package to the selected site. Do not drag the spa tub across the ground as this can cause damage and leakage. Open the carton carefully as this can be used to store the spa over long periods or when not in use.

SPA SETUP

[Diagram illustrating spa setup steps]

CONTROLLER OPERATION

LED Display

• Once powered-up, press the RESET on the GFCI. The LED displays the current water temperature automatically.
• NOTE: The actual water temperature may vary from the temperature displayed on the LED screen by as much as approximately 33.8°F (1°C).
• Energy saving mode: Your spa will enter energy saving mode after 30 minutes of inactivity. In this mode, the screen brightness will be reduced and unintentional touches to the button will not work. Tap any button (except UP/DOWN button) to exit energy saving mode.

JET Button

• Press the JET button to turn the water jet massage function on and off. The JET button lights up when activated.
• NOTE: The BUBBLE button can only be adjusted to L1 when the JET system is activated. Both HEATER and FILTER will not work when JET system is activated.
• NOTE: The JET system will shut off automatically after one hour.
• NOTE: The JET function cannot be activated when the water or ambient temperature is below 33.8°F / 1°C.
• NOTE: The JET function cannot be activated when the Low temperature protection is on.
• The Low temperature protection will be automatically released when water temperature is above 68°F / 20°C.
• The Low temperature protection can be manually released by long pressing the JET button.

Jet Operation

Adjust the jet nozzle to change the water stream directions.

Screw the jet nozzle to change the water stream strength.

HEATING

1. Press the HEATER button to turn the heating system on/off. Both HEATER and FILTER button light up when heating function is activated.
2. Pressing the UP or DOWN button will cause the LED Display to flash. When it is flashing you can adjust the water to the desired temperature setting [ 68°F to 104°F(from 20°C to 40°C) ]. The new and desired temperature setting will remain on the LED display for 3 seconds to confirm the new value.

NOTE: The default temperature is 104°F / 40°C.

NOTE: If the heating system is turned on, the filtration system will automatically start.

NOTE: When the water temperature is below 33.8°F (1°C), the anti-icing system will be activated automatically to heat the water to 37.4°F (3°C).

IMPORTANT: The following conditions will lead to slow water heating

• An ambient temperature lower than 50°F (10°C).
• An outdoor wind speed above 8-12mph (3.5-5.4m/s).
• If the air bubble function is activated when the heater is on.
• If the spa cover is not properly in place when the heater is on.

LED LIGHT STRIP OPERATION

SPECIFICATIONS

OPERATION

Using Remote Controller

Pull out the battery insulating tape before using. Install button batteries (not included).

Pairing New Remote

The light strip and remote controller from the same set have already been paired. To pair light strip to additional or new remote controller, please follow the step below:

1. Unplug the light strip. Plug it back after 5 seconds.
2. Press "SPEED+" and "SPEED-" at the same time and hold for 5 seconds. The pairing is completed.

Switch Color Sequence

If the direct color button doesn't match output LED light, follow below steps to adjust the light sequences:

1. Unplug the light strip. Plug it back after 5 seconds.
2. Press RED and BLUE button together and hold for 5 seconds. With this operation, the output light sequence will switch between 6 possible combinations.

FUNCTIONALITY

1. Turn On / Standby: Press the button to turn on the light strip or switch to standby mode. When being powered on, the light strip will automatically turn on and restore to the previous state.
2. Dynamic Mode Adjust: Switch to dynamic mode from static color, or switch between dynamic modes.
3. Dynamic Speed Adjust: Adjust the dynamic playing speed. The light will switch to dynamic mode If press this button at static color mode.
4. Static Color Adjust: Switch to static color mode from dynamic mode, or switch between static colors.
5. Direct Color Select: Select static colors directly. When press the specific color button, light strip will play the same static color. The direct colors are included in "COLOR+" and "COLOR-" operation.
6. Brightness Adjust: Adjust static color brightness. The light will switch to static color mode If press this button at dynamic mode.
7. Demo Mode: Press this button will switch to Demo mode. At demo mode, it plays 17 dynamic modes in loop, each mode repeats 3 times.

Celsius/Fahrenheit Toggle Button: The temperature can be displayed in either Celsius or Fahrenheit. Press the DOWN button for 3 seconds to toggle between the two options.

SAFETY LOCK: Press the UP and DOWN buttons at the same time for 3 seconds to lock/unlock the controller. In safety lock mode, the controller is disabled and the spa retains all previous settings.

WATER MAINTENANCE AND CHEMICALS

CAUTION: ALWAYS ENSURE THE SPA IS UNPLUGGED BEFORE STARTING ANY MAINTENANCE WORK TO AVOID THE RISK OF INJURY OR DEATH.

FILTER CARTRIDGE MAINTENANCE

1. Inspect and clean the filter cartridge gently after each use. Follow the steps below:

NOTE: Change the filter cartridge every 3-5 days, if the filter cartridge remains soiled and discolored.

NOTE: When the spa is filled with water, there should always be a filter cartridge installed on the base.

NOTE: Turn off all the functions before changing or cleaning the filter cartridge.

2. If the spa's inlet or outlet becomes clogged with dirt, use the wrench to unscrew the cap and then clean it when necessary.

NOTE: Before unscrewing the part, make sure the spa is empty. Never unscrew it when the spa is filled with water!

SPA WATER

1. Change the spa water every 3-5 days depending on use. If dirt is visible in the water or if the water becomes cloudy and the correct water chemistry does not clear it up, change the water and clean the spa tub. See the "Cleaning, draining and storage" section for instructions.
2. We recommend taking a shower before using the spa, as cosmetic products, lotions and other residues on the skin can quickly degrade the water quality.
3. When the spa is not in use, cover it with the buckle cover to prevent pollution.
4. Use spa chemicals to maintain the proper water conditions. Spa damage caused by chemical abuse or poor spa water management is not covered by warranty. Consult with your local spa or pool retailer for more information on chemical use.

Water Sanitation

The spa owner must regularly check and keep the spa water sanitized with scheduled maintenance (daily, if necessary). Adding sanitizer or other chemicals will control bacteria and the reproduction of viruses in the spa water. Maintaining the correct water balance through the appropriate use of sanitizers is the most important factor in maximizing the life and appearance of the spa and ensuring clean, healthy, and safe water. Adopting the proper technique is important for testing and treating spa water. Contact your spa professional if you have any questions on chemicals, sanitizers, test kits, or test procedures.

Water Balance

Follow the instructions below to maintain your spa water.

NOTE

• A low pH will damage the spa tub and pump. Any damage resulting from a chemical imbalance will void the warranty.
• A high pH (hard water) will result in white coagulations inside the filter pump, which may lead to pump damage.

Water Treatment:

• It is good practice with an existing spa to keep all air jets open and valves closed to allow chemically treated water to flush through all pipework.
• Always follow the chemical manufacturer's instructions and health and hazard warnings.
• Never mix chemicals together. Add the chemicals to the spa water separately. Thoroughly dissolve each chemical before adding it to the water.
• Please note that chlorine and bromine products should never be mixed. This is extremely dangerous. If you usually use chlorine-based products and if you want to switch to bromine-based products or vice versa, it is essential that you change the spa water first.
• Do not add chemicals if the spa is occupied. This can cause skin or eye irritation.
• Do not overuse chemicals or use concentrated chlorine. This can damage the spa tub and cause a potential hazard to your skin. Improper chemical use will void the warranty.

FLOATING DISPENSER

Your spa comes with a standard chemical dispenser: This dispenser only applies to 1" tablet. Do not pour liquid or granules into the dispenser.

NOTE: Remove the chemical dispenser from spa when the spa is in use.

DRAINAGE, CLEANING AND STORAGE

Spa Drainage

[Diagram illustrating spa drainage steps]

Cleaning the Spa Tub

If dirt is visible in the water or if the water becomes cloudy and the correct water chemistry does not clear it up, change the water and clean the spa tub. See the "Spa tub drainage" section on how to drain the spa. While empty, clean and/or replace the filter cartridge. Use a sponge and mild soap solution to wipe away any soil or stains on the inside of the spa wall. Rinse thoroughly before refilling with clean water.

IMPORTANT: Do not use steel wool, hard brushes or abrasive cleaners.

Disassemble Instructions

Remove all the parts in the reverse order of the installation steps.

NOTE: To remove the liner, use an L-wrench to pry the retaining block out of the side panel slot. Do not drag the liner directly.

Spa Bladder Deflation

1. Open the valve cap to deflate the bladder. For quick deflation, insert the straw (included in the repair kit) into the valve.
2. Once the deflation is completed, re-place the cap back.

Spa Tub and Air Bladder Repair

Use the enclosed repair patch to repair any puncture:

1. Clean and dry the area to be repaired thoroughly
2. Apply the glue to the PVC patch and quickly attach it to the damaged surface. (Glue is not included)
3. Smooth the surface to remove any air bubbles and allow it to dry for 5-10 minutes

NOTE: Glue is not included.

Water / Air Channel Stopper Instructions

[Diagram illustrating water/air channel stopper installation]

PRECAUTIONS FOR WINTER USE

Installation

Low temperature will harden the PVC material and make it more fragile.

• The new spa might have been stored or transported at a low temperature (below 39°F / 4°C) before it is unfolded. Put the package indoors or somewhere warm for 12 hours to soften the material before use.

Heating and Heat Preservation

In cold weather, heating the water up will take much more time. It is suggested to:

• Fill the spa tub with lukewarm water (not higher than 104°F / 40°C) to get it heated more quickly.
• Use ground mat and inflatable bladder for better heat preservation effect.
• When the outdoor temperature is below 39°F (4°C), even when not using the spa, as long as it is filled with water, the heater should always be turned on (or put the spa in stand-by mode) to prevent water from freezing.
• Your spa is equipped with an Anti-icing System. Put the spa in stand-by mode, when the ambient temperature is below 33.8°F / 1°C, the filter will run automatically. And when the water temperature falls below 33.8°F/1°C the heater will run automatically. This will help prevent water from freezing. If you are not going to use the spa in near future, please disassemble the spa and store it following the storage procedure.
• When anti-icing system is activated, the system determines that the spa is in extreme cold condition that is not appropriate for hydro massage. There will be a snow icon ❄️ on the screen to indicate that. At this status, the JET function can't be activated. Please heat the water up to 68°F (20°C) or above to enjoy this function.

In Rainy days

For spa placed outdoors, do not use it when it rains.

If the spa is placed under rain shelter, do not turn on the bubble function. This is because the rain in the nearby air will also be sucked into the pump, causing the bubble generator to get damp and rusty which could result in malfunction and void your warranty.

It is recommended to put the plug and socket somewhere not exposed to rain to prevent damage caused by water accumulation due to excessive rain.

DISPOSAL AND ENVIRONMENTAL PROTECTION

This mark indicates that the product should not be disposed of with other household waste. To prevent possible harm to the environment or human health from uncontrolled waste disposal, products should be recycled responsibly to promote the sustainable reuse of material resources. Information on disposal can be obtained from your local authorities.

To return your used device, please use the return and collection systems or contact the retailer where the product was purchased for environmentally safe recycling.

TROUBLESHOOTING

ERROR CODE CHART

PROBLEM

MSPA LIMITED WARRANTY

MSpa® has been manufactured with reliability and simplicity in mind. All products have been inspected and found free of defects before leaving the factory.

MSpa guarantees this product against any defects identified in the material or workmanship for a period of:

• Spa pool liner – twelve (12) months from the original date of purchase.
• Electrical parts (control box) – twelve (12) months from the original date of purchase.
• Spa rigid wall frames twenty-four (24) months from the original date of purchase.

The warranty period begins on the date of purchase and MSpa requires the presentation of the original proof of purchase to ascertain the date. During the warranty period, MSpa will, at its sole discretion, repair or replace any defective product. Replaced products or repaired parts will be warranted for only the unexpired portion of the original warranty.

Shipping Policy

Consumers are responsible for the shipping/freight when return the defective parts to MSpa authorized service center or ORPC-Oriental Recreational Products (Shanghai) Co., Ltd.

Warranty Policy

• This limited warranty does not apply to any defect caused by negligence, accident, misuse, or any other reason beyond MSpa's reasonable control, including but not limited to: normal wear and tear, negligence or failure to follow the product instructions, improper or inadequate maintenance; connection to an improper power supply; chemical water damage, loss of pool water, unauthorized product modification or repair; use for commercial purposes; fire, lightning, flood or other external causes.
• This warranty is valid only in the country of purchase in such countries where MSpa sells and services the same model with identical technical specifications. Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service. Where the cost of repairs or replacement is not covered by this warranty, MSpa will advise the owners and the cost shall be charged to the owner.
• This warranty only applies to the original purchaser and terminates upon any transfer of ownership.
• All repairs for which warranty claims are made must be pre-authorized by ORPC through an accredited distributor or agent provided that the defective part be returned to the distributor or agent Transportation Prepaid, if requested.
• The authorized selling dealer is responsible for all in-field service work carried out on your MSpa product. ORPC will not be responsible for any process charges performed by unauthorized service personnel.
• Products marked with both MSpa and importer are governed exclusively by the warranty provided by the importer.

Warranty Registration

Please Always keep the purchase receipt and warranty card in case of a future warranty inquiry. All claims must be submitted to an MSpa authorized dealer or service partner. It is essential that all claims submitted provide all the necessary information, including Customer name, Purchase receipt, Serial No., Product No., Problem, and requested Parts.