Philips 34E1C5600HE Curved Monitor

1. Important Information

This electronic user guide is intended for all users of the Philips monitor. Please read this user manual carefully before using the monitor. It contains important information and observations regarding the monitor's operation.

The Philips warranty applies if the product is handled properly and used for its intended purpose, in accordance with the operating instructions, and if the original invoice or receipt, proving the purchase date, distributor name, product number, and model number, is presented.

1.1 Safety and Maintenance Precautions

Warnings: Using control, adjustments, or procedures other than those specified herein may result in exposure to electrical hazards and/or mechanical damage.

Read and follow these instructions when connecting and using the monitor for your computer.

Operating Mode

• Do not expose the monitor to direct sunlight, strong light sources, or heat sources. Prolonged exposure to such environments may result in discoloration and damage to the monitor.
• Keep the display away from oil. Oil may damage the plastic casing of the display and void the warranty.
• Ensure that objects that could fall into the ventilation openings are removed, and that components that could impede the cooling of the monitor's electronic components are not present.
• Do not block the ventilation openings of the casing.
• When positioning the monitor, ensure that the power plug and electrical socket can be easily accessed.
• If the monitor is turned off by unplugging the power cord from the AC or DC power source, wait 6 seconds before plugging it back in for normal operation.
• Always use the correct power cord supplied by Philips. If the power cord is missing, contact your local service center. (Please refer to the contact information for Service in the Important Information manual.)
• Connect the product to a power source that meets the specifications. Ensure the monitor is connected to a power source that meets the specifications. Using an incorrect voltage will cause malfunctions and may cause fire or electric shock.
• Protect the power cord. Do not pull or bend the power cord and signal cable. Do not place the monitor or other heavy objects on the cables. Damaged cables may cause fire or electric shock.
• Do not subject the monitor to strong vibrations or severe shocks during handling.
• To prevent accidental damage, such as the panel detaching from the frame, ensure the monitor is not tilted downwards by more than -5 degrees. If the downward tilt angle exceeds -5 degrees, monitor malfunction will not be covered by the warranty.
• Do not strike or drop the monitor during operation or transport.
• Excessive use of the monitor may cause visual discomfort. It is better to take shorter, more frequent breaks at the workstation than longer, less frequent breaks; for example, a 5-10 minute break after 50-60 minutes of continuous screen use is probably better than a 15-minute break every two hours. Try to protect your eyes from fatigue during constant screen use by taking the following actions:
• Look into the distance at various distances after a long period of concentration on the screen.
• Blink voluntarily often while working.
• Gently close and rotate your eyes to relax them.
• Reposition the screen at an appropriate height and angle according to your height.
• Adjust brightness and contrast to a suitable level.
• Adjust ambient lighting to a level similar to screen brightness, avoid fluorescent lighting and surfaces that do not reflect much light.
• Consult a doctor if symptoms persist.

Maintenance

• To protect your monitor from possible damage, do not apply strong pressure to the LCD screen. When moving the monitor, hold it by the frame. Do not lift the monitor by placing your palm or fingers on the LCD screen.
• Oil-based cleaning solutions can damage plastic parts and void the warranty.
• If the monitor will not be used for a long period, unplug it from the power source. If necessary, clean the monitor with a damp cloth after unplugging it. The screen can be wiped with a dry cloth when it is not powered. However, never use organic solvents, such as alcohol, or ammonia-based solutions to clean the monitor.
• To avoid the risk of electrical overload and permanent damage to the monitor, do not expose it to dust, rain, water, or environments with excessive humidity. If the monitor is exposed to moisture, wipe it with a damp cloth as soon as possible.
• If foreign substances or water enter the monitor, immediately disconnect the power supply and unplug the cable from the socket. Then, remove the substance, and send the monitor to the service center.
• Do not store or use the monitor in places exposed to heat, direct sunlight, or excessive cold.
• To ensure the monitor's permanent optimal operation and extend its lifespan, it should be placed in a space whose temperature and humidity parameters are within the following value range:
• Temperature: 0 – 40 °C (32 – 104 °F)
• Humidity: 20 – 80% RH

1.2 Descriptions of Notations

The following sub-sections describe the notation conventions used in this document.

Observations, Cautions, and Warnings

Some text fragments in this guide are accompanied by icons and may appear in bold or italics. These fragments contain observations, cautions, or warnings. They are used as follows:

• Note: This icon indicates important information and tips that can help you use your computer more efficiently.
• Attention: This icon indicates information about how to avoid potential hardware malfunctions and data loss.
• Warning: This icon indicates the potential risk of personal injury.

Some warnings may appear in different formats and may not be accompanied by icons. In such cases, the specific presentation of the warning is imposed by the legal regulatory authority.

1.3 Product and Packaging Disposal

Waste Electrical and Electronic Equipment (WEEE)

This marking on the product or on its packaging illustrates that, under European Directive 2012/19/EU governing used electrical and electronic appliances, this product may not be disposed of with normal household waste. You are responsible for disposal of this equipment through a designated waste electrical and electronic equipment collection. To determine the locations for dropping off such waste electrical and electronic, contact your local government office, the waste disposal organization that serves your household or the store at which you purchased the product.

Your new monitor contains materials that can be recycled and reused. Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of.

All redundant packing material has been omitted. We have done our utmost to make the packaging easily separable into mono materials.

Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative.

Taking back/Recycling Information for Customers

Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service and activities. From the planning, design and production stages, Philips emphasizes the important of making products that can easily be recycled. At Philips, end-of-life management primarily entails participation in national take-back initiatives and recycling programs whenever possible, preferably in cooperation with competitors, which recycle all materials (products and related packaging material) in accordance with all Environmental Laws and taking back program with the contractor company.

Your display is manufactured with high quality materials and components which can be recycled and reused. To learn more about our recycling program please visit: http://www.philips.com/a-w/about/sustainability.html

2. Monitor Setup

2.1 Installation

Package Contents

Check the package contents:

• HDMI
• USB C-A
• DP
• USB C-C/A
• Quick start guide
• Power cable
• USB C-C

Base Stand Installation

1. To protect this monitor and avoid scratches or damage, place the monitor face down on a soft surface. Be careful not to scratch or damage the screen. Then lift the monitor stand.
2. Hold the stand with both hands.
3. Carefully attach the base to the stand.
4. Use your fingers to tighten the screw located at the bottom of the base.
5. Use a screwdriver to tighten the screw located at the bottom of the base and securely attach the base to the column.
6. Carefully attach the stand to the VESA mounting area until the locking device secures the stand.

After attaching the base, lift the monitor with both hands, holding the monitor firmly together with the polystyrene. You can now remove the polystyrene. When removing the polystyrene, do not squeeze the panel to avoid cracking it.

Warning: This product has a curved design. When attaching/detaching the base, place a protective material under the monitor and do not press on the monitor to avoid damaging it.

2.2 Using the Monitor

2.2.1 Control Button Description

• Press to turn on the display. Press and hold for more than 3 seconds to turn off the display.
• Access the OSD menu.
• Confirm OSD adjustment.
• Adjust speaker volume.
• Adjust OSD menu.
• Change signal input source.
• Adjust OSD menu.
• SmartImage Game menu. Available selections include: FPS, Racing, RTS, Gamer 1, Gamer 2, LowBlue Mode, EasyRead, and Off.
• Return to the previous OSD level.

2.2.2 Webcam

• Microphone
• Webcam activity indicator light
• 5.0 megapixel Webcam
• IR for chip identification

2.2.3 On-Screen Display (OSD) Description

What is OSD (On-Screen Display)? All Philips LCD monitors feature OSD (On-Screen Display). This allows the end-user to select monitor functions directly from the screen via an instruction window. Below is an easy-to-use OSD interface:

OSD Menu

The following illustrates the general structure of the OSD interface. You can use it for reference when making various adjustments later.

Note:

• MPRT: To reduce motion blur, the LED backlight flashes in sync with the screen's refresh rate, which causes a noticeable change in brightness. A refresh rate of 75 Hz or higher is required for MPRT.
• Adaptive Sync and MPRT cannot be activated simultaneously.
• MPRT is for adjusting brightness to reduce blur; brightness cannot be adjusted when MPRT is on.
• MPRT is an optimized mode for gaming. It is recommended to turn it off when not using it for gaming.

2.2.4 Noise Cancelling

This monitor has a noise-canceling function. When connected via USB-C during a video conference, the monitor will automatically filter human voices. This function can be deactivated in the OSD menu under Noise Cancelling (default=ON).

Note: If multiple devices are connected to the display, both may play through the speaker at the same time. It is recommended to deactivate the audio output of the non-primary device.

2.3 Built-in Webcam

What is it?

The webcam is also equipped with advanced sensors that can function for Windows Hello facial recognition, which conveniently connects you to Windows devices in less than 2 seconds, 3 times faster than a password.

How to activate the webcam?

The Philips webcam can be activated by simply connecting the USB cable from the PC to the “USB C” port of this monitor. Now, the webcam with Windows Hello is ready to function as long as the Windows Hello setting in Windows 10 is complete. Consult the official Windows website for settings: https://support.microsoft.com/help/4028017/windows-learn-about-windows-hello-and-set-it-up.

Please note that Windows 10 is required for Windows Hello configuration: facial recognition; with an edition lower than Windows 10 or Mac OS, the webcam can function without facial recognition. With Windows 7, a driver is required to activate the webcam.

Setting up the webcam

1. Turn on the webcam at the top of the display towards the key.
2. Connect the USB cable between the PC and the “USB C” port on the monitor.

Configuring Windows 10 for Windows Hello

1. In the settings application, click on accounts.
2. Click on sign-in options in the sidebar.
3. You must configure a PIN code before you can use Windows Hello. After adding the code, the option for Hello is unlocked.
4. The available options for configuration in Windows Hello are displayed.
5. Click on “Get started.” Setup is complete.

Observation:

1. Always access the official Windows website to find the latest information. Information in the EDFU may be changed without prior notice.
2. To turn on the camera. Slide the shutter to the right to turn on the camera for use with the Hello 5M webcam software. To turn off the camera. Slide the shutter to the left to turn off the camera and cover the lens. Closing the camera shutter does not close the microphone. The camera and microphone are separate devices. The microphone can be used without using the camera. To turn off the microphone. Go to the video conferencing software settings and disconnect the microphone or change the settings in the operating system.

Voltage Settings

Each region uses different voltages. Inconsistent voltage settings can cause ripples when using this webcam. The set voltage must be identical to that in your region.

Visual Adjustments

Users can adjust the following menu to select the appropriate screen for visual effects. (Example: Users can adjust the white balance value)

Properties

Video Proc Amp | Camera Control

Brightness: X

Contrast: 50

Hue: 0

Saturation: 64

Sharpness: 50

Gamma: 300

White Balance: 4600

Backlight Comp: 0

Gain: 64

PowerLine Frequency (Anti Flicker): 50 Hz

ColorEnable: 50 Hz

Default | OK | Cancel | Apply

2.4 Noise Cancellation

This monitor has a noise-canceling function. When connected via USB-C during a video conference, the monitor will automatically filter human voices. This function can be deactivated in the OSD menu, under Noise Cancelling (default=ON).

Note: If multiple devices are connected to the display, both may play through the speaker at the same time. It is recommended to deactivate the audio output of the non-primary device.

2.5 Base Assembly Removal for VESA Mounting

Before disassembling the monitor base, follow the instructions below to avoid damaging the monitor or causing personal injury.

1. Place the monitor face down on a soft surface. Be careful not to scratch or damage the screen. Then lift the monitor stand.
2. While holding down the release button, tilt and slide the base outwards.

Note: This monitor supports a VESA compatible mounting interface of 100mm x 100mm. VESA mounting screw M4. Always contact the manufacturer if you wish to perform wall installation.

Warning: To avoid accidental damage to the screen, such as the panel detaching from the frame, ensure the monitor is not tilted downwards by more than -5 degrees. Do not press on the screen when adjusting the monitor angle. Touch only the frame.

3. Image Optimization

3.1 SmartImage

What is it?

SmartImage offers presets that optimize the display for different types of content, dynamically adjusting brightness, contrast, color, and sharpness in real time. Whether you are working with text applications, displaying images, or watching a video, Philips SmartImage ensures excellent and optimized monitor performance.

Why do I need it?

If you want a monitor that ensures optimized display of all types of content, the SmartImage software dynamically adjusts brightness, contrast, colors, and sharpness in real time to enhance your visual experience with this monitor.

How does it work?

SmartImage is an exclusive, state-of-the-art technology from Philips that analyzes the content displayed on your screen. Based on a scenario you select yourself, SmartImage dynamically enhances contrast, color saturation, and image sharpness, thereby improving the quality of the displayed content – all in real time and with the press of a single button.

How to activate SmartImage?

1. Move the unique button to the left to activate the SmartImage display.
2. Switch up or down to select between SmartImage modes.
3. The SmartIMage display remains on screen for 5 seconds, or you can move the button to the right to confirm.

There are several selections: FPS, Racing, RTS, Gamer1, Gamer2, LowBlue Mode, EasyRead, and Off.

• FPS: For playing FPS (First-Person Shooter) games. Enhances black level details in dark themes.
• Racing (Race): For playing racing games. Ensures fast response time and high color saturation.
• RTS: For playing RTS (Real-Time Strategy) games, a user-selected portion can be highlighted for RTS games (via SmartFrame). Image quality can be adjusted for the highlighted portion.
• Gamer 1 (Player 1): User preferences saved as Player 1.
• Gamer 2 (Player 2): User preferences saved as Player 2.
• LowBlue Mode: Low blue light mode for productivity with reduced impact on eyes. Studies have shown that just as ultraviolet rays can cause eye damage, short-wave blue light emitted by LED displays can cause eye damage and affect vision over time. Developed for health, the Philips LowBlue Mode setting uses intelligent software technology to reduce harmful short-wave blue light.
• EasyRead: Contributes to improving text readability in text-based applications, such as PDF e-books. Using a special algorithm that increases contrast and sharpness of text content edges, the display is optimized for extremely pleasant reading by adjusting brightness, contrast, and color temperature of the monitor.
• Off: No optimization with SmartImageGAME.

3.2 SmartContrast

What is it?

Unique technology that dynamically analyzes the displayed content and automatically optimizes the monitor's contrast ratio for maximum visual clarity and an enchanting visual experience, increasing backlight for clearer, more contrasting, and brighter images, or reducing backlight for clear display of images on dark backgrounds.

Why do I need it?

You want the best visual clarity and viewing comfort for every type of content. SmartContrast dynamically controls contrast and adjusts backlight so that game and video images are clear, contrasting, and bright, or text is displayed clearly and legibly for office work. By reducing the monitor's power consumption, you can reduce energy costs and extend the monitor's lifespan.

How does it work?

When you activate SmartContrast, it will analyze the displayed content in real time to adjust colors and control backlight intensity. This function will dynamically improve contrast for a great entertainment experience when watching videos or playing games.

4. Adaptive Sync

For a long time, computer games could not provide maximum satisfaction to enthusiasts because graphics processing units (GPUs) and monitors update at different frequencies. Sometimes, the GPU can render many new images during a single monitor update, and the monitor displays portions of each image as a single image. This process is called “tearing.” Game enthusiasts can fix the tearing effect with a function called “v-sync,” but the image may become jerky because the GPU waits for the monitor to generate the update before displaying the images.

With v-sync, mouse signal and the total number of frames per second are also reduced. AMD Adaptive Sync technology eliminates all these problems by allowing the GPU to update the monitor when a new image is available, generating incredibly clear, fast games without the tearing effect.

Compatible graphics cards:

• AMD Radeon R7360
• AMD Radeon R9295X2
• AMD Radeon R9290X
• AMD Radeon R9290
• AMD Radeon R9285
• AMD Radeon R7260X
• AMD Radeon R7260

Accelerated processing units, mobile and desktop, from the A-series processor:

• AMD A10-7890K
• AMD A10-7870K
• AMD A10-7850K
• AMD A10-7800
• AMD A10-7700K
• AMD A8-7670K
• AMD A8-7650K
• AMD A8-7600
• AMD A6-7400K

Followed by the graphics card they are compatible with.

Operating system

• Windows 10/8.1/8/7

Graphics card: R9 series 290/300 and R7 series 260

• AMD Radeon R9 series 300
• AMD Radeon R9 Fury X
• AMD Radeon R9 360

5. Power Delivery and Smart Power

You can power compatible devices with up to 65W from this monitor.

What is it?

Smart Power is an exclusive Philips technology that offers flexible power options for various devices. It is useful for charging high-performance laptops with just one cable.

With the help of Smart Power, the monitor makes it possible to deliver up to 65W of power via USB-C through the USB-C port, compared to the standard 45W.

To prevent device malfunction, Smart Power provides protections to limit current absorption.

How to activate Smart Power

1. Move the button to the right to access the OSD screen.
2. Switch up or down to select the main menu [Setup], then switch to the right to confirm.
3. Press the up or down button to turn [Smart Power] on or off.

Power via USB-C port

1. Connect the device to the USB-C port.
2. Turn on [Smart Power].
3. If [Smart Power] is on and USB-C is used for power, the maximum power availability depends on the monitor's brightness setting. You can manually adjust the brightness value to increase the power supply from this monitor.

There are 2 power levels:

Note: If [Smart Power] is on, and DFP (Downstream Facing Port) uses more than 5W, then USB-C can only deliver 45W. If [Smart Power] is off, and the DC output is not connected, then USB-C can deliver up to 45W.

6. Technical Specifications

Image/Display

• Monitor screen type: VA
• Backlight: W-LED System
• Panel size: 34" (86.36 cm)
• Aspect ratio: 21:9
• Pixel pitch: 0.23175 (H) mm x 0.23175 (V) mm
• Contrast Ratio (typ.): 3000:1
• Optimal resolution: 3440 x 1440 @ 60 Hz
• Viewing angle (typical): 178° (H)/178° (V) at C/R > 10
• Image enhancement: SmartImage Game
• Vertical refresh rate: 48 Hz - 100 Hz
• Horizontal frequency: 30 KHz - 160 KHz
• sRGB: YES
• Flicker-free function: YES
• Low blue light mode: YES
• Monitor colors: 16.7 M
• Adaptive Sync: YES
• EasyRead: YES

Connectivity

• Signal input source: HDMI, DisplayPort, USB-C (DisplayPort Alt mode)
• Connectors: 1 x USB C (upstream), 1 x HDMI 2.0 (HDCP 2.2, HDCP 1.4), 1 x DisplayPort 1.2 (HDCP 2.2, HDCP 1.4), 1 x Audio output, 4 x USB A (downstream with x1 BC 1.2 fast charger) (5V/1.5A)
• Input signal: Separate synchronization

USB

• USB Ports: USB C x1 (upstream, DisplayPort Alt mode, HDCP 2.2, HDCP 1.4), USB-A x 4 (downstream with x1 BC 1.2 fast charger)
• USB C: USB PD version 3.0, up to 65W (5V/3A, 7V/3A, 9V/3A, 10V/3A, 12V/3A, 15V/3A, 20V/3.25A)
• USB A: x1 fast charge B.C 1.2, up to 7.5W (5V/1.5A)
• USB C/USB A: USB 3.2 Gen1, 5 Gbps
• Power Delivery: USB SuperSpeed

Comfort

• Built-in speakers: 5 W x 2

Built-in Webcam

5.0 megapixel camera with microphone and LED indicator (works with Windows Hello)

Multi View

PIP/PBP Mode (PIP/PBP Mode), 2xdevices

OSD Languages

English, German, Spanish, Greek, French, Italian, Hungarian, Dutch, Portuguese, Portuguese (Brazil), Polish, Russian, Swedish, Finnish, Turkish, Czech, Ukrainian, Simplified Chinese, Traditional Chinese, Japanese, Korean

Other advantages

VESA mounting (100 x 100mm), Kensington lock system

Plug & Play Compatibility

DDC/CI, sRGB, Windows 11/10/8.1/8/7, Mac OSX

Support

• Tilt: -5 / +20 degrees
• Height adjustment: 130mm

Power

• Power consumption:
• Normal operation: 57.3W (typical), 202.4W (maximum)
• Inactive (standby mode): 0.5W
• Off mode: 0.3W

Heat dissipation*

• Normal operation: 195.56 BTU/h (typical)
• Inactive (standby mode): 1.71 BTU/h
• Off mode: 1.02 BTU/h

Power LED indicator

On mode: White, Standby/Sleep mode: White (blinking)

Power supply

Built-in, 100-240 VAC, 50/60Hz

Dimensions

• Product with stand (LxHxD): 808 x 557 x 281 mm
• Product without stand (LxHxD): 808 x 381 x 111 mm
• Product with packaging (LxHxD): 980 x 519 x 226 mm

Weight

• Product with stand: 9.29 kg
• Product without stand: 7.16 kg
• Product with packaging: 12.43 kg

Operating condition

• Temperature range (operation): 0°C to 40°C

Relative humidity (in operation)

20%-80%

Atmospheric pressure (in operation)

700-1060 hPa

Temperature range (non-operation)

between -20°C to 60°C

Relative humidity (when not in operation)

between 10% and 90%

Atmospheric pressure (when not in operation)

500-1060 hPa

Environment and energy

• ROHS: YES
• Packaging: 100% recyclable
• Specific substances: Contains 100% PVC BFR materials

Casing

• Color: Black
• Finish: Textured

Note: These data are subject to change without notice. Access www.philips.com/support to download the latest version of the instructions.

6.1 Resolution and Preset Modes

1 Maximum Resolution

3440 x 1440 @ 100 Hz

2 Recommended Resolution

3440 x 1440 @ 60 Hz

Note: Remember that your display works best at its native resolution of 3440 x 1440. For optimal image quality, follow the resolution recommendation. For optimal output performance, please ensure that your graphics card is capable of achieving the maximum resolution and refresh rate of this Philips display.

7. Power Consumption Management

If you have a VESA DPM-compliant graphics card or software program installed on your PC, the monitor can automatically reduce power consumption when not in use. If keyboard, mouse, or other input device activity is detected, the monitor will automatically “wake up.” The following table indicates power consumption and the signaling of this automatic power-saving function:

The following configuration is used to measure the power consumption of this monitor:

• Native Resolution: 3440 x 1440
• Contrast: 50%
• Brightness: 80%
• Color Temperature: 6500 K to full cool white

Note: These data are subject to change without notice.

8. Customer Support and Warranty

8.1 Philips Policy on Pixel Defects for Flat Panel Monitors

Philips strives to deliver products of the highest quality. We use some of the most advanced manufacturing processes in the industry and practice very strict quality control. However, pixel and subpixel display defects on TFT screens used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all screens will function without pixel display defects, but Philips guarantees that all monitors with an unacceptable number of defects will be repaired or replaced according to warranty conditions. This notice explains the different types of pixel display defects and defines the acceptable levels for each type of defect. To be eligible for warranty repair or replacement, the number of pixel display defects on a TFT screen must exceed these acceptable levels. For example, a monitor must not have more than 0.0004% of its subpixels defective. Philips sets even higher quality standards for certain types or combinations of pixel display defects that are more easily noticeable than others. This policy is valid worldwide.

Pixels and Subpixels

A pixel or image element is composed of three subpixels in the primary colors red, green, and blue. A large number of pixels together form an image. When all subpixels in a pixel are lit, the three colored subpixels are perceived as a single white pixel. When all subpixels are off, the three colored subpixels are perceived as a single black pixel. Various other combinations of lit and unlit subpixels are perceived as single pixels of various colors.

Types of Pixel Display Defects

Pixel and subpixel display defects appear on the screen in different ways. There are two categories of pixel display defects and several types of subpixel display defects within each category.

“Bright Dot” Defects

These defects appear as pixels or subpixels that are permanently lit or “on.” In other words, a bright dot is a subpixel that stands out on the screen when a dark color image is displayed. Bright dot defects are of the following types:

• Two adjacent subpixels lit: Red + Blue = Violet, Red + Green = Yellow, Green + Blue = Cyan (Light Blue)
• Three adjacent subpixels lit (a white pixel).

Note: Red or blue bright dots are more than 50% brighter than their neighbors, while green dots are 30% brighter.

“Dark Dot” Defects

These defects appear as pixels or subpixels that are permanently dark or “off.” In other words, a dark dot is a subpixel that stands out on the screen when a light color image is displayed. Dark dot defects are of the following types:

Proximity of Pixel Display Defects

Because defects of the same type of adjacent pixels and subpixels are more easily noticed, Philips specifies tolerance limits for the proximity of pixel display defects.

Tolerances for Pixel Display Defects

For the product to be eligible for repair or replacement due to pixel display defects during the warranty period, the Philips flat monitor TFT screen must have pixel or subpixel display defects that exceed the tolerance limits listed in the following tables.

Note: 1 or 2 adjacent subpixels defective = 1 dot display defect.

8.2 Customer Support and Warranty

For information regarding warranty coverage and additional support for validation in your region, visit the website www.philips.com/support for details or contact the Philips customer support center.

For details about the warranty period, consult the warranty statement in the important information manual.

If you wish to extend the general warranty period, a package of out-of-warranty services is offered through the authorized service center. If you wish to use this service, make sure you purchase the service within 30 calendar days of the initial purchase date. During the extended warranty period, services include pickup, repair, and return. However, the user will bear all accumulated costs.

If the authorized service partner cannot perform the necessary repairs under the offered extended warranty, we will find alternative solutions for you, if possible, within the extended warranty period you have purchased.

For more details, contact your Philips customer support representative or local contact center (using the customer number).

Below is the number you can contact the Philips customer support center:

• Local standard warranty period
• Warranty period depends on the region
• Extended warranty period: + 1 year, + 2 years, + 3 years
• Total warranty period: Local standard warranty period +1, Local standard warranty period +2, Local standard warranty period +3

**Proof of initial purchase and proof of extended warranty purchase is required.

Note: Consult the important information manual to find the regional service number, which is also available on the Philips support website.

9. Troubleshooting and Frequently Asked Questions

9.1 Troubleshooting

This page addresses problems that can be corrected by a user. If the problem persists after trying these solutions, contact your Philips customer service representative.

1 Common Problems

No image (power LED is off)

• Check if the power cord is connected to the electrical outlet and the back of the monitor.
• First, ensure that the power button on the back of the display is in the OFF position, then press it to the ON position.

No image (white power LED)

• Check if the computer is turned on.
• Check if the signal cable is correctly connected to your computer.
• Check if the pins on the monitor cable connector are bent. If so, repair or replace the cable.
• The Energy Saving function may be activated.

On-screen display

• Check if the signal cable is correctly connected to your computer (See also the Quick Start Guide).
• Check if the monitor cable pins are bent.
• Check if the computer is turned on.

Automatic button does not work

• The Auto function is only applicable in VGA-Analog mode. If you are not satisfied with the results, you can make manual adjustments from the OSD menu.

Observation: The Auto function does not apply in DVI-digital mode as it is not necessary.

Visible signs of smoke or sparks

• Do not perform any troubleshooting steps.
• Immediately disconnect the monitor from the main power supply for safety.
• Contact Philips customer relations immediately.

2 Image Problems

Image is not centered

• Adjust the image position using the “Auto” function in the main OSD controls.
• Adjust the image position using Phase/Clock in Setup in the main OSD controls. This option is valid only in VGA mode.

Image vibrates on screen

• Check if the signal cable is correctly connected to the graphics card or PC.

Vertical flicker

• Adjust the image using the “Auto” function in the main OSD controls.
• Eliminate vertical bars using Phase/Clock in Setup in the main OSD controls. This option is valid only in VGA mode.

Horizontal flicker

• Adjust the image using the “Auto” function in the main OSD controls.
• Eliminate vertical bars using Phase/Clock in Setup in the main OSD controls. This option is valid only in VGA mode.

Image is blurry, vague, or too dark

• Adjust contrast and brightness from the on-screen display.

A “persistent image,” “burn-in,” or “ghost image” remains after power off.

• Continuous display of static images for an extended period can cause “burn-in,” also known as “image persistence” or “ghost image,” on your screen. “Burn-in,” “persistent image,” or “ghost image” is a well-known phenomenon in LCD screen technology. In most cases, “burn-in,” “persistent image,” or “ghost image” will gradually disappear over time after the power is turned off.
• Always activate a dynamic screen saver when leaving the monitor unattended.
• Always activate a periodic screen refresh application when the LCD monitor displays static content.

Failure to follow the instructions to activate a screen saver or a periodic screen refresh application may result in severe symptoms of “static image,” “persistent image,” or “ghost image” that will not disappear and cannot be remedied. The aforementioned damage is not covered by the warranty.

Image is distorted. Text is unclear or blurry.

• Set the PC's display resolution to the same mode as the monitor's recommended native resolution.

Green, red, blue, dark, and white dots appear on the screen

• Persistent dots are a normal characteristic of liquid crystals used in current technology. For more details, consult the pixel policy.

The “power on” indicator is too bright and distracting

• You can adjust the “power on” indicator using the power LED configuration menu in the main OSD controls.

For more details, consult the contact information for Service, displayed in the Important Information manual, and contact your Philips customer support representative.

* Functionality differs depending on the display.

9.2 General Frequently Asked Questions

11: When I install the monitor, what should I do if the “Cannot display this video mode” screen appears?

Answer: Recommended resolution for this monitor: 3440 x 1440.

• Disconnect all cables, then connect your PC to the monitor you used previously.
• In the Windows Start menu, select Settings/Control Panel. In the Control Panel, select the Display icon. In the Control Panel Display, select the “Settings” tab. Under the settings tab, in the box labeled “desktop area,” move the slider to 3440 x 1440.
• Open “Advanced Properties” and set the Refresh Rate to 60 Hz, then click OK.
• Restart your computer and repeat steps 2 and 3 to verify that the PC is set to 3440 x 1440.

12: Turn off your computer, disconnect the old monitor, and reconnect the Philips LCD monitor. Turn on the monitor and then turn on the PC.

Answer: These are the monitor driver files. During the initial installation of the monitor, the computer may ask for the monitor driver (inf and .icm files). Follow the instructions in the user manual; the monitor drivers (.inf and .icm files) will be installed automatically.

13: How do I adjust the resolution?

Answer: The video/graphics card driver along with the monitor determines the available resolutions. You can select the desired resolution from the Control Panel in Windows® using “Display properties.”

14: What happens if I make a mistake when adjusting the monitor from the OSD menu?

Answer: Press the button, then select “Reset” to return to the original factory settings.

15: Is the LCD screen scratch-resistant?

Answer: In general, it is recommended that the screen surface not be subjected to excessive shocks and be protected from sharp or pointed objects. When handling the monitor, ensure that no force or pressure is applied to the panel surface. This may affect the warranty conditions.

16: How should I clean the LCD screen surface?

Answer: For normal cleaning, use a clean, soft cloth. For extensive cleaning, use isopropyl alcohol. Do not use solvents such as ethyl alcohol, ethanol, acetone, hexane, etc.

17: Can I change my monitor's color settings?

Answer: Yes, you can change the color settings via OSD commands following the procedure below.

• Press the button to display the OSD menu (On-Screen Display).
• Press ✔ to select the “Color” option, then press to enter the three color settings presented below.
• Color Temperature: Native, 5000 K, 6500 K, 7500 K, 8200 K, 9300 K, and 11500 K. With settings in the 5000 K range, the panel appears “warm, with a reddish-blue color hue,” while the 11500 K temperature produces a “cool, blue-white hue.”
• sRGB: This is a standard setting to ensure correct color exchange between different devices (e.g., digital cameras, monitors, printers, scanners, etc.).
• User Define (User Defined): The user can choose their preferred color setting by adjusting the red, green, and blue colors.

Note: Color quantification refers to the amount of light radiated by an object as it heats up. This quantification is expressed on an absolute scale (Kelvin degrees). Lower Kelvin temperatures, such as 2004 K, represent red; higher temperatures, such as 9300 K, represent blue. Neutral temperature is white, at 6504 K.

18: Can I connect the LCD monitor to any PC, workstation, or Mac?

Answer: Yes. All Philips LCD monitors are fully compatible with PCs, Macs, and standard workstations. You may need a cable adapter to connect the monitor to a Mac system. We recommend contacting your Philips sales representative for more information.

19: Are Philips LCD monitors plug-and-play?

Answer: Yes, the monitors are plug-and-play, compatible with Windows 7/Windows 8/Windows 8.1, Windows 10, Windows 11, Mac OSX.

110: What does image adhesion, image burn-in, image persistence, or ghost image mean on LCD screens?

Answer: Continuous display of static images for a long period can cause “image burn-in,” also known as “image persistence” or “ghost image” on your screen. “Static image,” “persistent image,” or “ghost image” is a well-known phenomenon in LCD screen technology. In most cases, “burn-in,” “persistent image,” or “ghost image” will gradually disappear over time after the power is turned off.

• Always activate a dynamic screen saver when leaving the monitor unattended.
• Always activate a periodic screen refresh application when the LCD monitor displays static content.

Failure to follow the instructions to activate a screen saver or a periodic screen refresh application may result in severe symptoms of “static image,” “persistent image,” or “ghost image” that will not disappear and cannot be remedied. The aforementioned damage is not covered by the warranty.

112: Why doesn't my screen display clear text and are the displayed characters not uniform?

Answer: The LCD monitor performs best at its native resolution of 3440 x 1440. For the best display, use this resolution.

113: How do I unlock/lock the shortcut key?

Answer: Press and hold for 10 seconds to unlock/lock the shortcut key. After this action, the monitor will display the message “Attention” to indicate whether the shortcut key is unlocked or locked, according to the illustrations below.

Display controls unlocked

Display controls locked

114: Where can I find the important information manual mentioned in the EDFU?

Answer: The important information manual can be downloaded from the Philips support web page.

115: Why can't my monitor detect the webcam, and also, why is the Facial Recognition option grayed out?

Answer: To fix this problem, you need to perform the following steps to detect the webcam again:

1. Press Ctrl + Shift + ESC to launch the Microsoft Windows Task Manager.
2. Select the Services tab.

Task Manager

File Options View Processes Performance App history Startup Users Details Services

1. Scroll down and select “WbioSrvc” (Windows Biometric Service). If the status shows “Running,” right-click to stop the service first, then manually restart the service.
2. Then go back to the connection options menu to configure the webcam.

9.3 Frequently Asked Questions Related to MultiView Feature

11: Can I enlarge the secondary window in PIP mode?

Answer: Yes, you have 3 sizes to choose from: [Small], [Middle], [Large]. You can press the button to access the OSD menu. Select your preference for the [PIP Size] option in the main [PIP / PBP] menu.

12: How can I listen to the audio source independently or linked to the video source?

Answer: Normally, the audio source is linked to the main image source. If you want to change the audio source (e.g., listen independently to songs from an MP3 player, regardless of the video source being received), you can press the button to access the OSD menu. Select your preference for the [Audio Source] option in the main [Audio] menu.

Note that on the next monitor startup, it will default to the audio source you selected last time. If you want to change the audio source again, you will need to repeat the selection steps to set the new audio source as the default.

13: Why do the secondary windows flicker when I activate the PIP/PBP function?

Answer: This happens because the video source of the secondary windows is interlaced (i-timing). Change the signal source for the secondary windows to progressive scan (P-timing).