Philips 34E1C5600HE Curved Monitor

Important Information

This electronic user manual is intended for all users of the Philips monitor. Please read this manual before using your monitor. It contains important information and notes regarding the use of your monitor.

Philips' warranty is applicable to products that have been handled properly for use in accordance with the product's operating procedures. In case of repair, the original delivery note or receipt, stating the purchase date, dealer name, model, and serial number of the product, must be presented.

Safety Precautions and Maintenance

Caution: Using controls, adjustments, or procedures other than those specified in this document may result in electric shock, electric shock hazard, and/or physical hazards. Read and follow these instructions when connecting and using your computer monitor.

• Keep the monitor out of direct sunlight, high-intensity light, and away from heat sources. Prolonged exposure to such environments may cause the monitor to change color and become damaged.
• Keep the display away from oil. Oil can damage the plastic casing of the display and void the warranty.
• Remove any objects that might fall into the ventilation holes or obstruct proper cooling from the electronic components of the monitor. Do not block the ventilation holes on the unit.
• When positioning the monitor, ensure that the power plug and socket are easily accessible.
• If you are turning off the monitor by unplugging the power cable or DC power cord, wait 6 seconds before unplugging the power cable or DC power cord for normal operation.
• Use only the Philips-certified power cord. If your power cord is missing, please contact your local service center.
• Operate only with the specified power supply unit. Ensure that the monitor is operated only with the specified power supply. Incorrect voltage may cause malfunction and may lead to fire or electric shock.
• Protect the cables. Do not pull or bend the power and signal cables. Do not place heavy objects on the cables. Damaged cables may cause fire or electric shock.
• Do not expose the monitor to severe vibration or impact during operation.
• Prolonged use of the screen may cause eye discomfort. Taking short, frequent breaks is better than taking longer, less frequent breaks. For example, taking 5-10 minute breaks every 50-60 minutes of screen time is better than taking a 15-minute break every two hours.
• Try to avoid eye strain during prolonged screen use by:
• Looking into the distance at different distances after staring at the screen for a long time.
• Consciously blinking more often during work.
• Gently closing and slowly rolling your eyes to relax.
• Adjust the monitor's position and angle to suit your height.
• Adjust the brightness and contrast to a comfortable level.
• Match the ambient lighting to the monitor's brightness. Avoid using fluorescent lighting and highly reflective surfaces.
• Consult a doctor if you experience any abnormalities.

Maintenance

• To prevent damage to your monitor, do not apply excessive force to the LCD screen. When moving your monitor, grasp the frame to lift it. Do not lift the monitor by placing your hands or fingers on the LCD screen.
• Oil-based cleaning agents may damage plastic parts and void the warranty.
• Unplug the monitor if you will not be using it for an extended period.
• Unplug the monitor if you need to clean it with a damp cloth. You can wipe the screen with a dry cloth while the unit is turned off. However, do not use organic solvents such as alcohol or ammonia-based liquids to clean the monitor.
• To avoid the risk of electric shock or permanent damage to the unit, do not expose the monitor to dust, rain, water, or environments with excessive humidity.
• If your monitor gets wet, wipe it dry as soon as possible.
• If foreign objects or liquids enter the monitor, turn off the unit immediately and unplug the power cord. Then, remove the foreign objects or liquids and send the unit to a service center.
• Do not store or use the monitor in places exposed to direct sunlight, heat, or extreme cold.
• To maintain the best performance and extend the life of your monitor, please use the monitor in environments with temperatures and humidity within the specified ranges:
• Temperature: 0-40°C (32-104°F)
• Humidity: 20-80% RH

Information on Screen Burn-in / Ghosting

Important: Always enable a screensaver with moving images when leaving your monitor unattended. Always enable a screen refresh application periodically. If your monitor displays static content for extended periods, this may cause "burn-in" or "ghosting" on your screen. "Burn-in", "ghosting", or "image retention" are well-known phenomena in LCD display technology. These symptoms usually disappear over time after the monitor is turned off.

Caution: Failure to enable a screensaver or periodic screen refresh application may result in severe "burn-in", "ghosting", or "image retention" which may not be reversible and cannot be repaired. Such damage is not covered by your warranty.

Service

• The casing of this unit should only be opened by qualified service personnel.
• If any documentation is required for repair, please contact your local service center (refer to the contact information in the Important Information guide).
• For shipping information, please refer to the "Technical Specifications" section.
• Do not leave your monitor in a parked car in the sun.

Explanation of Symbols

The following sections explain the symbols used in this document:

• Note: This icon indicates important information and tips that help you use your computer system more effectively.
• Caution: This icon indicates information that helps you avoid potential hardware damage or data loss.
• Warning: This icon indicates potential physical hazards and provides instructions on how to avoid them. Some warnings may appear in different formats and may not be accompanied by an icon. In such cases, the warning itself is the primary means of conveying the information.

Disposal of Product and Packaging Material - WEEE

This marking on the product or its packaging indicates that, under European Directive 2012/19/EU governing used electrical and electronic appliances, this product may not be disposed of with normal household waste. You are responsible for the disposal of this equipment through a designated waste electrical and electronic equipment collection. To determine the locations for dropping off such waste electrical and electronic equipment, contact your local government office, the waste disposal organization that serves your household, or the store at which you purchased the product.

Your new monitor contains materials that can be recycled and reused. Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of. All redundant packing material has been omitted. We have done our utmost to make the packaging easily separable into mono materials.

Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative. Taking back/Recycling Information for Customers.

Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service, and activities. From the planning, design, and production stages, Philips emphasizes the importance of making products that can easily be recycled. At Philips, end-of-life management primarily entails participation in national take-back initiatives and recycling programs whenever possible, preferably in cooperation with competitors, which recycle all materials (products and related packaging material) in accordance with all Environmental Laws and taking back program with the contractor company. Your display is manufactured with high-quality materials and components which can be recycled and reused.

To learn more about our recycling program, please visit http://www.philips.com/a-w/about/sustainability.html

Setting Up Your Monitor

Installation

Parts in the box

Check the contents of the box. If any item is missing or damaged, please contact Philips customer service.

• Monitor
• Power cable
• USB cable
• HDMI cable
• Quick start guide
• User manual

Attaching the Stand

1. To protect your monitor, place it on a soft surface, such as a cloth or the foam packaging, before attaching the stand.
2. Place the monitor face down on a flat surface.
3. Align the stand with the monitor's base and attach it.
4. Secure the stand by tightening the screws.
5. Carefully lift the monitor with the stand attached.

Caution: This product has a curved design. When attaching/detaching the stand, place protective material underneath the monitor and do not press on the screen to avoid damage.

Connecting to Your PC

1. Connect the power cord to the back of the monitor securely.
2. Turn off your computer and unplug its power cord.
3. Connect the monitor's signal cable to the video connector on the back of your computer.
4. Plug your computer's and monitor's power cords into a nearby electrical outlet.
5. Turn on your computer and monitor. If the monitor displays an image, the installation is complete.

USB Charging

This monitor has USB ports capable of standard power output, including some with USB Charging function (identifiable with a power icon ⚡). You can use these ports to charge your smartphone or power your external HDD, for example. The monitor must be powered ON at all times to be able to use this function. Some select Philips monitors may not power or charge your device when it enters the “Sleep/Standby” mode (white power LED blinking). In that case, please enter the OSD Menu and select “USB Standby Mode”, then turn the function to “ON” mode (default=OFF). This will then keep the USB power and charging functions active even when the monitor is in sleep/Standby mode.

Using Your Monitor

Monitor Overview

The On-Screen Display (OSD) is a feature of Philips LCD monitors that allows you to adjust monitor performance or select monitor functions directly through the on-screen display. The user interface is shown below:

• Microphone
• Webcam activity light
• 5.0 Megapixel Webcam
• IR of Face identification

OSD Menu Navigation

Use the joystick at the back of the monitor to navigate the OSD menu:

• Press: Press to turn on the monitor. Press and hold for 3 seconds to turn off the monitor.
• Up/Down: Navigate the OSD menu.
• Left/Right: Confirm OSD adjustments or select menu items.
• Enter: Access OSD menu.
• Exit: Return to the previous OSD level.

Webcam

The built-in webcam features advanced sensors that support Windows Hello facial recognition, allowing you to log in to your Windows device in less than 2 seconds, three times faster than typing a password.

To enable the Philips webcam, connect the USB cable from your PC to the “USB C” port on this monitor. The webcam is now ready for use, provided that Windows Hello settings are completed in Windows 10. Please refer to the setup instructions on the official Windows website: https://support.microsoft.com/help/4028017/windows-learn-about-windows-hello-and-set-it-up

Note: Windows 10 is required for Windows Hello facial recognition. If you are using an earlier version of Windows or Mac OS, the webcam will function without facial recognition. For Windows 7, a driver is required to enable the webcam.

Noise Cancelling

This monitor features a noise-canceling function. When connected via USB-C during a video conference, the monitor automatically filters to capture only human voice. You can disable this function in the OSD menu under Noise Cancelling (default=On).

Note: If multiple devices are connected to the monitor, two audio sources may play simultaneously through the speakers. It is recommended to disable the audio output of devices that are not the primary audio source.

Adjusting Your Monitor for the Best Picture

SmartImage

What is it? SmartImage provides preset modes that optimize display performance for different types of content, adjusting brightness, contrast, color, and sharpness in real-time. Whether you are working with text, viewing images, or watching videos, Philips SmartImage delivers the best display performance.

Why is it needed? You want a monitor that delivers the best picture for all types of content. SmartImage software automatically adjusts brightness, contrast, color, and sharpness in real-time to enhance your viewing experience.

How does it work? SmartImage is a leading technology exclusive to Philips monitors that analyzes the content displayed on your screen. Based on your selection, SmartImage dynamically adjusts contrast, color saturation, and sharpness to enhance the picture quality. This happens in real-time with the press of a button.

How to activate SmartImage?

1. Slide left to activate SmartImage on the screen.
2. Press up or down to select between FPS, Racing, RTS, Gamer 1, Gamer 2, LowBlue Mode, EasyRead, or Off.
3. The SmartImage OSD will be displayed on the screen for 5 seconds, or you can press left to confirm.

Available options include: FPS, Racing, RTS, Gamer 1, Gamer2, LowBlue Mode, EasyRead, and Off.

• FPS: Optimized for FPS (First Person Shooter) games, enhancing detail in dark team colors.
• Racing: For racing games, providing faster response times and higher color saturation.
• RTS: For RTS (Real-Time Strategy) games, allowing user-selected areas to be highlighted via SmartFrame for optimized image quality in the highlighted area.
• Gamer 1 & Gamer 2: User-defined settings saved as Gamer 1 and Gamer 2.
• LowBlue Mode: Designed to reduce eye strain from blue light. Studies have shown that while UV rays are harmful, short-wavelength blue light from LED displays can also cause eye irritation and vision impairment over time.
• EasyRead: Enhances readability for text applications like e-books by optimizing contrast and sharpness for clearer text.
• Off: No SmartImage optimization is applied.

SmartContrast

What is it? SmartContrast is a unique Philips technology that dynamically analyzes the content displayed and automatically adjusts the contrast ratio of the LCD monitor for optimal viewing clarity and enjoyment. It boosts backlight for clearer, sharper, and brighter images, or reduces backlight for clearer images in dark scenes.

Why is it needed? You want the best viewing clarity and maximum comfort for all types of content. SmartContrast dynamically controls contrast and adjusts backlight for clear, sharp, and bright video and game images, or clear text for office applications. It also saves energy and extends monitor life.

How does it work? When SmartContrast is activated, it analyzes the content displayed on your screen in real-time to adjust colors and control backlight intensity. This feature dynamically boosts contrast for an excellent entertainment experience while watching videos or playing games.

Adaptive Sync

Adaptive Sync technology eliminates the performance issues of traditional screen tearing and stuttering. It allows the GPU to update the display at the time new frames are ready, resulting in smoother gameplay, faster response, and no screen tearing.

System Requirements:

• Operating Systems: Windows 10/8.1/8/7
• Graphics Cards: AMD Radeon R9 290/300 series & R7 260 series, AMD Radeon R9 Fury X, AMD Radeon R9 360, AMD Radeon R7 360, AMD Radeon R9 295X2, AMD Radeon R9 290X, AMD Radeon R9 290, AMD Radeon R9 285, AMD Radeon R7 260X.
• Processors: AMD A-series desktop processors and APUs.

Power Delivery and SmartPower

You can power devices with up to 65W from this monitor.

What is it? SmartPower is a unique Philips technology that offers flexible power delivery options for devices. This feature is useful for charging high-performance notebooks with a single cable.

With SmartPower, the monitor can deliver up to 65W via USB-C, compared to the standard 45W. SmartPower provides protection to limit the current draw from exceeding the limit.

How to activate SmartPower:

1. Slide right to access the OSD menu.
2. Scroll up or down to select the main menu [Setup], then slide right to confirm.
3. Scroll up or down to turn [SmartPower] On or Off.

Power via USB-C Port:

1. Connect your device to the USB-C port.
2. Turn on [SmartPower].
3. If [SmartPower] is On and USB-C is used for power delivery, the maximum power delivery depends on the monitor's brightness setting. You can adjust the brightness settings to increase the monitor's power output.

There are two power delivery levels:

• Level 1: 0-70 brightness, 65W USB-C power delivery.
• Level 2: 71-100 brightness, 45W USB-C power delivery.

Note: If [SmartPower] is On and DFP (Downstream Port) is using more than 5W, USB-C can deliver up to 45W. If [SmartPower] is Off, USB-C can deliver up to 45W.

Technical Specifications

Power Management

If your PC has VESA DPM-compliant graphics card or software installed, the monitor will automatically reduce power consumption when not in use. If activity is detected from the keyboard, mouse, or other input devices, the monitor will automatically 'wake up'. The following table shows the power consumption and signal transmission of this automatic power-saving feature:

The following settings are used to measure the power consumption of this monitor:

• Standard Resolution: 3440 x 1440
• Contrast: 50%
• Brightness: 80%
• Color Temperature: 6500K with default white-balance setting

Note: This information is subject to change without notice.

Customer Care and Warranty

Philips Flat Panel Display Pixel Defect Policy

Philips strives to deliver products of the highest quality. We use the most advanced manufacturing processes in the industry and strict quality control. However, sometimes pixel or sub-pixel defects on the TFT panels used in flat panel displays are unavoidable. No manufacturer can guarantee that all flat panel displays are completely free of pixel defects. However, Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty. This notice explains the different types of pixel defects and specifies the acceptable levels for each type to qualify for repair or replacement under warranty. The number of defective pixels on a TFT display must exceed the acceptable level. For example, if the number of sub-pixel defects exceeds 0.0004% on the screen, it may be eligible for repair. Furthermore, Philips has set higher standards for certain types of pixel defects that are more easily noticeable than others.

This policy is valid worldwide.

A pixel, or part of an image, consists of 3 sub-pixels composed of the primary colors: red, green, and blue. Many pixels together form an image. When all 3 sub-pixels of a pixel are lit, the 3 sub-pixels combine to form one white pixel. When all 3 sub-pixels are dark, the 3 sub-pixels combine to form one black pixel. Other combinations of lit and dark sub-pixels appear as one pixel of a different color.

Types of Pixel Defects

Pixel and sub-pixel defects appear on the screen in different ways. There are 2 types of pixel defects and several types of sub-pixel defects within each type.

Bright Pixel Defects

Bright pixel defects appear as pixels or sub-pixels that are always lit or 'on'. This means that the bright sub-pixel is clearly visible on the screen when the monitor displays a dark background. The following are the types of bright pixel defects:

• One red, green, or blue sub-pixel is lit.
• Two adjacent sub-pixels are lit: Red + Blue = Magenta, Red + Green = Yellow, Green + Blue = Cyan.
• Three adjacent sub-pixels (one white pixel).

Note: Bright red or blue sub-pixels must be more than 50% brighter than adjacent pixels, while bright green sub-pixels must be more than 30% brighter than adjacent pixels.

Dark Pixel Defects

Dark pixel defects appear as pixels or sub-pixels that are always dark or 'off'. This means that the dark sub-pixel is clearly visible on the screen when the monitor displays a bright background. The following are the types of dark pixel defects:

• One dark sub-pixel.
• Two adjacent dark sub-pixels.
• Three adjacent dark sub-pixels.

Proximity of Defects: Due to the same type of pixel and sub-pixel defects appearing close together, they may be more noticeable. Philips has therefore set acceptable levels for adjacent pixel defects.

Acceptable Pixel Defect Levels

To qualify for repair or replacement due to pixel defects during the warranty period, the number of defective pixels on Philips flat panel displays must exceed the acceptable levels in the following table:

Note: 1 or 2 adjacent sub-pixel defects = 1 pixel defect.

Customer Support & Warranty Information

For information on warranty coverage and additional support terms applicable to your region, please visit www.philips.com/support for details.

For warranty period, please refer to the warranty statement in the Important Information guide.

Extended Warranty Period: If you wish to extend the warranty period, please contact our certified service center. To use this service, you must purchase it within 30 calendar days of your purchase. During the extended warranty period, the service includes pick-up, repair, and return service. However, the user is responsible for all associated costs.

If the certified service partner cannot perform the repair under the extended warranty package, we will find an alternative solution for you, if possible, depending on the warranty period you have purchased.

Please contact your Philips Customer Service representative or local contact center (with consumer hotline number) for details.

Philips Customer Service Center Numbers (as listed below):

Note: Original proof of purchase and extended warranty purchase are required.

Please refer to the Important Information guide for regional hotline numbers available on the Philips support website.

Troubleshooting & FAQ

Troubleshooting

This section covers common user-fixable problems. If the problem persists, please contact your Philips customer service representative.

Common Problems

No Image (Power LED Off)

• Ensure the power cord is plugged into the wall outlet and the back of the monitor.
• First, ensure the power button on the back of the monitor is in the OFF position, then press it to the ON position.

No Image (Power LED White)

• Ensure the computer is turned on.
• Ensure the signal cable is properly connected to the computer.
• Ensure the monitor cable is not kinked on the connection side. If it is, repair or replace the cable.
• Power saving features may be activated.

Monitor Displays "Check Cable Connection" Message

• Ensure the signal cable is properly connected to the computer (refer to the Quick Start Guide).
• Check if the monitor cable is kinked.
• Ensure the computer is turned on.

AUTO Function Not Working

The Auto function is only available for VGA-analog mode. If the result is not satisfactory, you can manually adjust various settings via the OSD menu.

Note: The Auto function is not available in DVI-digital mode as it is not necessary.

Warning: If you see smoke or sparks, disconnect the monitor from the main power source immediately for safety. Contact your Philips customer service representative immediately.

Image Problems

Image Not Centered

• Adjust the image position using the "Auto" function in the main OSD controls.
• Adjust the image position using the "Phase/Clock" function in the Setup controls of the main OSD. This is only applicable in VGA mode.

Horizontal Jitter on Screen

• Ensure the signal cable is properly and securely connected to the graphics card or PC.

Vertical Jitter on Screen

• Adjust the image position using the "Auto" function in the main OSD controls.
• Eliminate vertical bands using the "Phase/Clock" function in the Setup controls of the main OSD. This is only applicable in VGA mode.

Blurry, Unclear, or Ghosting Image

• Adjust the contrast and brightness in the on-screen menu.

Persistent "Image Retention", "Burn-in", or "Ghosting" After Power Off

• Not interrupting static content for extended periods may cause "burn-in" or "ghosting" on your screen. These symptoms usually disappear over time after the monitor is turned off.
• Always enable a screensaver with moving images when leaving your monitor unattended.
• Always enable a screen refresh application periodically. If your monitor displays static content for extended periods, this may cause severe "burn-in" or "ghosting" which may not be reversible and cannot be repaired. Such damage is not covered by your warranty.

Distorted Image, Unclear Text, or Blurry Text

• Set the PC's display resolution to match the monitor's recommended native resolution.

Green, Red, Blue, Dark, or White Pixel Dots Appearing on the Screen

• Stuck pixels are a characteristic of the liquid crystal technology used in current flat panel display technologies. For more details, refer to the Pixel Defect Policy.

Power "On" Light is Too Bright and Distracting

• You can adjust the "On" light by using the Power LED setting in the main OSD controls. For further assistance, refer to the contact information in the Important Information guide and contact your Philips customer service representative.

Note: Functionality may vary by monitor model.

Frequently Asked Questions (FAQ)

Q1: What should I do if the screen displays "Cannot display this video mode"?

A: The recommended resolution for this monitor is 3440 x 1440. Disconnect all cables, then reconnect your monitor to the PC you were previously using. In the Windows Start Menu, go to Settings/Control Panel. In the Control Panel window, select the Display icon. In the Display Control Panel, select the "Settings" tab. Under the "Settings" tab, in the box labeled 'Desktop Area', slide the selector to 3440 x 1440 pixels. Open "Advanced Properties" and set the refresh rate to 60Hz, then click OK.

Q2: What is the recommended refresh rate for LCD monitors?

A: The recommended refresh rate for LCDs is 60Hz. If you experience interference on the screen, you can try increasing the refresh rate to 75Hz to see if the interference disappears.

Q3: What are .inf and .icm files? How do I install the (.inf and .icm) files?

A: These files are driver files for the monitor. Your computer may ask for the monitor driver files (.inf and .icm) when you install the monitor for the first time. The monitor driver files (.inf and .icm) will be installed automatically.

Q4: How do I adjust the resolution?

A: The video card/graphics driver and your monitor work together to determine the available resolutions. You can select the desired resolution under Windows® Control Panel in "Display properties".

Q5: What happens if I make a mistake while adjusting the monitor through the OSD?

A: Simply press OK, then select "Reset" to restore the factory default settings.

Q6: Are Philips LCD monitors scratch-resistant?

A: Generally, it is recommended not to subject the screen surface to strong impacts or sharp objects. Avoid contact with sharp objects or any objects, even if they are not sharp, while handling the monitor. Ensure that no pressure or force is applied to the flat panel display surface, as this may affect your warranty conditions.

Q7: How should I clean the LCD monitor screen?

A: For normal cleaning, use a soft, clean cloth. For more intensive cleaning, use isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc.

Q8: Can I change the monitor's color settings?

A: Yes, you can change the monitor's color settings via the OSD controls using the following procedure: Press "OK" to display the OSD menu (On-Screen Display). Press the "Down Arrow" to select the "Color" option, then press "OK" to enter the color settings. There are 3 settings as shown below:

• Color Temperature: When set to 5000K, the screen will appear warm with a red-white tone. When set to 11500K, it will appear cool with a blue-white tone.
• sRGB: This is the standard setting to ensure correct color exchange between different devices (e.g., digital cameras, monitors, printers, scanners, etc.).
• User Define: Allows the user to adjust their own color preferences by adjusting red, green, and blue.

Note: Color measurement is taken by measuring the color of light emitted by an object when heated. This measurement is displayed as a complete scale (Kelvin degrees). Low Kelvin temperatures, such as 2004K, are red; higher Kelvin temperatures, such as 9300K, are blue. Natural white is 6504K.

Q9: Can I connect Philips LCD monitors to any PC, workstation, or Mac?

A: Yes, all Philips LCD monitors are fully compatible with standard PCs, Macs, and workstations. You may need an adapter cable to connect your monitor to your Mac system. Please contact your Philips dealer for more information.

Q10: Are Philips LCD monitors plug-and-play?

A: Yes, the monitor is plug-and-play and compatible with Windows 10/8.1/8/7 and Mac OSX.

Q11: What is screen image retention, burn-in, or ghosting on an LCD monitor?

A: Not interrupting static content for extended periods may cause "burn-in" or "ghosting" on your screen. These symptoms usually disappear over time after the monitor is turned off.

Warning: Always enable a screensaver with moving images when leaving your monitor unattended. Always enable a screen refresh application periodically. If your monitor displays static content for extended periods, this may cause severe "burn-in" or "ghosting" which may not be reversible and cannot be repaired. Such damage is not covered by your warranty.

Q12: Why does the display not show sharp text and have jagged characters?

A: Your LCD monitor performs best at its native resolution of 3440 x 1440 for optimal display. Please use this resolution.

Q13: How do I unlock/lock the shortcut keys?

A: Press and hold for 10 seconds to unlock/lock the shortcut keys. The monitor will display a "Notification" message to indicate the unlock status.

• Display controls unlocked
• Display controls locked

Q14: Where can I find the Important Information guide mentioned in the EDFU?

A: The Important Information guide can be downloaded from the support section of the Philips website.

Q15: Why is the monitor's webcam not detected, and the facial recognition option grayed out?

A: To resolve this issue, you need to perform the following steps to detect the webcam again: 1. Press Ctrl+Shift+Esc to open the Microsoft Windows Task Manager. 2. Select the 'Services' tab. 3. Scroll down and select 'WbioSrvc' (Windows Biometric Service). If the status shows 'Running', right-click to stop the service, then restart it manually. 4. Then, go back to the Sign-in options menu to set up the webcam.

MultiView FAQ

Q1: Can the PIP window be resized?

A: Yes, there are 3 size options: [Small], [Middle], [Large]. You can access the OSD menu, select [PIP Size] from the main menu [PIP/PBP] to choose your desired size.

Q2: How can I listen to audio without video?

A: Normally, the audio source is linked to the main video source. If you want to change the audio input source, you can access the OSD menu, select [Audio Source] from the main [Audio] menu to choose your desired source.

Please note that by default, the next time you turn on the display, it will select the audio source you last chose. If you want to change it again, you must follow the steps above to select your desired audio source, which will then become the default.

Q3: Why does the PIP/PBP window flicker when PIP/PBP is enabled?

A: Because the video source for the PIP/PBP window is interlaced (i-timing), please change the video source for the PIP/PBP window to progressive (P-timing).