HEYBIKE EC 1 User Manual

Congratulations on your purchase of the HEYBIKE EC 1 electric bike!

This user manual will help you assemble and operate your new E-bike. Please read all the information in this manual before riding.

Note to all riders under 18 years of age: It is essential to obtain parental permission before riding an e-bike.

Feel free to contact HEYBIKE support if any assistance is needed.

Product Safety Notice

• Always wear a helmet when riding your bike.
• Keep the keys properly. You cannot turn on the bike or replace the battery if the unique keys are lost. If necessary, you should get more spare keys (HEYBIKE does not provide or sell spare keys).
• Ensure your e-bike's battery is fully charged before you go for a ride.
• Always be aware of local road regulations and comply with them.
• Please do not ride an e-bike while under drugs or alcohol.
• Always respect pedestrians.
• Do not ride in wet conditions. Otherwise, you could be injured due to slippery roads. Wet conditions may also damage electronic equipment and invalidate the warranty.

Warning Message

• Keep it dry - e-bikes are not waterproof. Water can damage electronic equipment, and our warranty does not cover water damage. Riding in wet conditions is also very dangerous and can lead to injury.
• Do not store your e-bike in places with high temperatures or corrosive gases or expose it to direct sunlight or rain for extended periods.
• Excessive use - We do not cover physical damage due to negligent care and extreme riding. Whenever you ride an e-bike, you are at risk of severe injury or even death due to loss of control. Severe injuries and even death from failure of control crashes and falls. Please ride with caution and at your own risk.
• Do not modify the product from the manufacturer's original design. Do not exceed the posted speed limit, and obey all traffic laws.
• Please do not touch the charging port directly or allow it to come into contact with metal objects.
• To avoid injury, please avoid touching the running parts of an electric bicycle.
• Before riding - always check your electric bike to ensure it runs correctly before each use.
• Before riding - always check that the braking system is working correctly; also, ensure that all safety labels are in place and that you know the safety warnings.
• Before riding - be sure that any axle guards, chain guards, or other covers or guards supplied by the manufacturer are in place and in serviceable condition.
• Before you ride, please check that the tires are in good condition, inflated properly, and have enough tread remaining.
• Never exceed the 300lbs (150 kg) maximum load rating.
• Electric bicycles are not suggested for persons under the age of 18.
• Top Speed - Your e-bike's top speed is 25 km/h / 15 mph. Additional insurance may be required to cover situations you encounter while riding an electric bike. You should contact an insurance company or broker for advice and consultation.
• To save power, use the auxiliary mode and avoid zero starts, frequent braking, driving against the wind, carrying heavy loads (including passengers), and riding with insufficient air pressure.

Package Contents

Check the packaging contents carefully and contact HEYBIKE support if anything is missing or damaged.

It is recommended that you remove the bike from the box with the help of an adult. Take out the toolbox inside, and lay out all the tools for installation. Carefully remove the packing material that protects the bike's frame and components. Please recycle packing materials, especially cardboard and foam.

• Front Wheel x1
• Saddle x1
• Key x1
• Front Wheel Screw Cover x1
• Pedals x2
• Front Mudguard x1
• Wrench x2
• Charger x1
• Cable tie x7
• Kickstand x1
• EC 1 Ebike Frame x1

Product Overview

Key components include: Headlight, Auto-Control Button, LCD Display, Rear Brake, Handle Bar, Front Fork, Front Wheel, Disc Brake, Display Screen, Display Control, Battery, Saddle, Seat Clamp, Hub Motor, Rear Wheel, Pedal.

Assembly Instruction

Scan the QR code for the assembly instruction video. Congratulations on your purchase of the HEYBIKE EC 1 electric bike! The following is intended as a guide to unboxing and familiarizing yourself with your new e-bike. Please visit eu.heybike.com for more help with assembly, including step-by-step videos. If you need help assembling your e-bike, we suggest you bring your new e-bike to the bike store for assembly and inspection. If you prefer to create your own, please follow all the instructions, adjust the gears and brakes properly, and set the tire pressure.

Step 1--Front Wheel

1. Take out the brake protection clip.
2. Remove the front fork protection shaft.
3. Guide the front fork to the front wheel, install and lock the front wheel and front fork shaft cap.

Step 2--Kickstand

1. Remove the screws.
2. Fixed with the frame.

Step 3--Front Mudguard

1. Remove the screws.
2. Fixed mudguard.
3. Remove the screws from the front forks, then use the removed screws to install and secure the front fender bracket.

Step 4--Rear Mudguard

1. Raise the rear mudguard and lock the screws.
2. Remove the stick, fix the mudguard lug to the rear fork, and then fix the screw.
3. Fix sticks.

Step 5--Handlebar Mount

1. Remove four screws.
2. Put on the handlebar and assemble the screws diagonally.
3. Remove the left and right brake lever screws.
4. Install the left and right grips separately, and then tighten the screws.
5. Gauge and headlight plugs are linked according to the color arrows.
6. Wires are locked with cable ties.
7. Finish wrapping the wires.

Step 6--Battery Installation and Removal

1. Battery lock.
2. Use the key, open the lock clockwise.
3. Remove the battery.
4. Align the bottom of the battery with the metal interface and insert the battery.
5. After fully inserting the battery, remove the key.

Note: Before you ride, please check if the power is on and the battery is abnormal. If there is any abnormality (damage, high temperature, etc.), please do not use it and contact the after-sales service immediately. If you do not ride for a long time or need to transport long distances, please make sure the battery power is off. This will help to extend the battery life.

Step 7--Saddle

1. Open the seat post clamp.
2. Place the saddle squarely in position.
3. Lock the seat post clamp.

Step 8--Pedals

1. Distinguish between the left (L) and right (R) pedals.
2. Tighten the right pedal clockwise.
3. Tighten the left pedal counterclockwise.
4. Check the chain alignment. Rotate the right pedal and crank toward the back of the bike as though pedaling backward. Watch the chain and ensure the chain runs through the drive train (the rear cog, chain tensioner, and around the front chainring) smoothly.

Note: If the pedal/chain doesn't run smoothly or something seems misaligned, please get in touch with Heybike Support.

Charge Your E-Bike

1. Uncover the charging port's rubber cover on the battery's left side.
2. Connect the battery and battery charger.
3. Insert the charger plug into the power outlet; the charging begins when the red light is on.

NOTE

1. When charging the battery, please place the charger in a flat, dry, and secure place.
2. Once fully charged, the light turns green. Unplug the charger from the wall outlet first, and then remove the charger output plug from the battery charging port.
3. You can also remove the battery and take it indoors to charge.

Display and Setting

Button Functions

Icon Meanings

Instrument Error Code

App Operation

1. Launch the Heybike application and enable Bluetooth on your phone.
2. Press "Registration." After successful registration, use Bluetooth to locate and identify your e-bike.
3. You can scan the QR code to download instructions in detail or use the app's features on your own to learn everything.

The Heybike APP will continue to receive updates, and the interface that is seen depends on the most recent version. Please get the original APP from the iOS App Store or the Google Play Store. (Look up Heybike)

Start-up Procedure

Open the bike and follow the instructions below to choose a pedal aid level once you have fully assembled the bike by the assembly video, made sure all parts are securely fastened, had the assembly checked by a trustworthy, licensed mechanic, and read the whole handbook.

Verify that the handlebar and seat are properly set. Be aware that lowering the seat so the rider may operate the bike while keeping one or both feet flat on the ground may offer a safer and more comfortable entryway.

Ensure sure the quick release on the back of the seat and the bolts holding the handlebar panel are securely fastened.

Switch on the bike. Track down the LCD controls (near the left handlebar). To turn on the LCD and deliver electricity, press and hold the power button for around 3 seconds.

Daily Care and Maintenance

Cleaning and Storage

If you see stains on the bike body, wipe them off with a damp cloth. If the colors don't scrub off, put on some toothpaste, and brush them with a toothbrush, then wipe them off with a wet cloth.

NOTE

1. Do not clean the bike with alcohol, gasoline, kerosene, or other corrosive and volatile chemical solvents to prevent dire damage.
2. Do not wash the bike with a high-pressure water spray.
3. During cleaning, ensure the bike is turned off, the charging cable is unplugged, and the rubber flap is closed, as water leakage may result in electric shock or other significant problems.
4. When the bike is unused, keep it indoors where it is dry and cool. Please only put it outdoors for a short time. Excessive sunlight, overheating, and over-cooling accelerate the battery pack's life span.

Battery Maintenance

1. Use original battery packs; using other models or brands may bring about safety issues.
2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuits, which may result in battery damage or even injuries and deaths.
3. Use the original power adapter to avoid potential damage or fire.
4. Mishandling of used batteries may do tremendous harm to the environment. To protect the natural environment, please follow local regulations to dispose of used batteries properly.
5. After every use, fully charge the battery to prolong its life span.

Storage and Disposal

1. Please try to store the bike in a cool and dry place between 50 °F – 77 °F (10 °C – 25 °C). In highly humid environments, the bike's interior may suffer condensation or even water accumulation, damaging the battery rapidly. Devices are not intended for use at elevations over 2000m above sea level. Prolonged exposure to UV rays, rain, and the elements may damage the enclosure materials; store indoors when no tin is used.
2. Charge your bike before the battery is completely depleted. Charge the battery as soon as you can if it is low.
3. To preserve the battery life, please charge and discharge your bike every other month.

Recommended Service Intervals

Regular inspection and maintenance are required to ensure that bikes work correctly and reduce their systems' wear and tear. The recommended service interval is used as a guideline. Actual usage wear and service requirements vary according to usage conditions. Generally, we recommend inspecting, servicing, and replacing parts within the time or mileage intervals listed in the table below.

Tire Inflation and Replacement

The EC 1 employs 700C x 40C tires. The tires are designed for durability and safety for regular cycling activities and must be checked before each use for proper inflation and condition. Proper inflation, care and timely replacement will help maintain your bike's operational characteristics and prevent unsafe conditions. It is recommended 40-60 PSI for HEYBIKE's stock tires. Always stay within the manufacturer's recommended air pressure range on the tire sidewall.

It is critically important that proper air pressure is always maintained in pneumatic tires. Refrain from underinflating or overinflating your tires. Low pressure may result in losing control, and overinflated tires may burst. Failure to always maintain the air pressure rating indicated on pneumatic tires may result in tire and wheel failure.

Inflate your tires from a regulated air source with an available pressure gauge. Inflating your tires from an unregulated air source could overinflate them, resulting in a burst tire.

Even tires equipped with built-in, flat-preventative tire liners, like those with bikes from HEYBIKE, can and do get flats from punctures, pinches, impacts, and other causes. When tire wear becomes evident or a flat tire is discovered, tires and tubes must be replaced before operating the bike, or injury to operators and damage to your bike could occur.

When changing a tire or tube, please ensure that all air pressure has been removed from the inner tube before removing the tire from the rim. Failure to remove all air pressure from the inner tube could result in serious injury.

Using aftermarket tires or inner tubes not provided by HEYBIKE may void your warranty, create an unsafe riding condition, or damage your bike. If required by law, please ensure replacement aftermarket tires have enough reflective sidewall striping.

For more information on tire or tube replacement procedures or questions about tire inflation, visit www.heybike.eu or contact HEYBIKE Support.

Pre-Ride Safety Checklist

Notice: We advise following the pre-ride safety checklist before every ride and after every 25-45 miles (40-72 km).

Troubleshooting

Specifications

FAQ

Q1: What if the e-bike arrived missing an accessory or a broken part?

A1: Please take a photo and contact HEYBIKE Support; the HEYBIKE Support Team will reply soon and send the right accessory or part replacement.

Q2: Will my bike arrive assembled?

A2: Your bike will be basically assembled on arrival. We will also provide a toolbox and a comprehensive assembly video to assist you in assembling your bike.

Q3: What can I do if something goes wrong with my e-bike during the warranty?

A3: We believe that communication is the best way to solve the problem. Don't hesitate to get in touch with us at any time. To help you solve the problem as quickly as possible, please describe the issue in detail and provide photos/videos with your order ID.

Limited Warranty

From the date of delivery, all original parts are covered by HEYBIKE's warranty. To be covered by the warranty, claims must be submitted directly to HEYBIKE with evidence of purchase. This guarantee only applies to the original purchaser of an electric bicycle bought from HEYBIKE online or in-store. The guarantee shall in no event apply to any subsequent owner or another assignee of the electric bicycle and shall terminate immediately following the expiration of the warranty period or the sale or transfer of the electric bicycle to another person, whichever occurs first.

Heybike guarantees that under normal use for the duration of the above-mentioned time, your HEYBIKES product will be free from defects in material and workmanship to the original purchaser. HEYBIKE DOES NOT WARRANT THAT THE PRODUCT WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

The following situations are not covered by the warranty: Improper or careless use, operation, modification, assembly, or installation of the item by the customer, as well as typical component wear and tear. The product's usual functional life or any inherent flaws, damage, or flaws brought on by an accident. Normal maintenance is required for uninstalled maintenance.

Contact Us

If you have any riding, maintenance, or safety difficulties, or your e-bike has defects or flaws, don't hesitate to contact us.

HEYBIKE. LTD eu.heybike.com