Best Electric Bikes for Adults| Heybike Ebikes for Sale
User Manual for heybike models including: Race, Electric Bike, Race Electric Bike
race version 22 3 2021
User Manuals & Bikes Assembly – Heybike Help Center
The manufacturer reserves the right to make changes to the product and manual at any me Visit www.heybike.com to download the latest user manual
File Info : application/pdf, 18 Pages, 4.87MB
DocumentDocumentThe manufacturer reserves the right to make changes to the product and manual at any me Visit www.heybike.com to download the latest user manual Home Page Product Safety Noce Warning Message Package Contents Product Overview Assembly Baery Key Posions Start-up Procedure Remove the Baery Charge Your E-Bike Display and Seng Troubleshoong Specificaons FAQS Limited Warranty Contact Us 01 02 This user manual will help you assemble and operate your new electric bike. Be 03 sure to read all of the informaon in 04 this manual before riding. 05 NOTE TO ALL RIDERS UNDER 18 YEARS OF AGE: It's very important that you get 06 parental permission before riding your 13 electric bike. 14 15 16 18 26 27 28 29 32 Product Safety Noce Don't Ride Unl You Read This: Always wear a helmet when riding your electric bike. Keep the two keys properly. If the unique keys are lost, you will not be able to turn on the bike or replace the baery. If necessary, you should get more spare keyscWe don't have a backup key Make sure your electric bike has a full baery before taking it out to ride. Always be aware of local road laws, and follow them. Do not ride the bike under the influence of drugs or alcohol. Always respect pedestrians. Do not ride under wet condions. The electric bike may slide from under your feet causing injury. Wet condions may damage the electronics and void the warranty. Warning Message 1. Avoid water - The electric bike is not waterproof. The electronics may be damaged due to water and water damage is not covered by our warranty. Riding in wet condions is also very dangerous and may result in injury. 2. Avoid prolonged exposure to sun or rain and avoid storage in places with high temperatures or corrosive gas. 3. Abuse - We do not cover physical damage due to negligent care and extreme riding. 4. Whenever you ride the heybike Electric Bike, you risk severe injury or even death from loss of control, collisions, and falls. Use cauon and ride at your own risk. 5. Do not modify the product from the manufacturers original design. 6. Do not exceed the posted speed limit and obey all traffic laws. 7. Avoid touching the charging port directly and do not let it make contact with a metal object. 8. Keep hands and all body parts away from moving parts while operang the electric bike. 9. Before riding - be sure to check the electric bike over and make sure the electric bike is operang correctly before each use. 10. Before riding - be sure to check that the braking system is funconing properly; also be sure to check that all safety labels are in place and you understand the safety warnings. 11. Before riding - be sure that any and all axle guards, chain guards, or other covers or guards supplied by the manufacturer are in place and in serviceable condion. 12. Before riding - be sure to check that the res are in good condion, inflated properly, and have sufficient tread remaining. 13. Never exceed the 264 Ib(120 kg) maximum load rang. 14. The electric bike should never be used by children under the age of 18. 15. Maximum Speed - Your electric bike goes the maximum speed of 20 mph. 16. Make note that addional insurance may be required to cover situaons you encounter while riding an electric bike. It is recommended that you contact an insurance company or broker for advice and consultaon. 17. To conserve electricity, use assist mode and avoid zero starng, frequent braking, driving against the wind, carrying heavy loads including other people and riding with insufficient air pressure. Package Contents Carefully check package contents, if anything is missing or damaged, please contact heybike customer service for support:support@heybike.com 1xUser Manual 2xPedals 1xFront Wheel Screws 1xFront Wheel 1xSeat with Tail light 2xWrench 3xAllen Key Wrench Product Overview LCD Display Derailleur Grip Display Controls Throle Saddle Tail lights Seat Post Baery Front Light Suspension Front 2xKeys 1X Charger & USB Cable 1xELECTRIC BIKE Motor Crankset Pedals Wheel Chain Tire Disc Brake Assembly Posion the front fork properly. The front fork should come in the shipping box rotated so that it's facing backward (this helps it fit in the box), as shown in the illustraon. Rotate the fork so it faces forward. When the fork is correctly posioned, the brake caliper will be on the rider's le side. Cables should also not be twisted around the back of the headtube. 180° Assembly Locate the quick release lever. Open the lever and remove the thumb nut and cone spring (opposite the lever). Remove the quick release skewer from the plate, keeping the washer and other cone spring in place on the lever side Line up the fork with the axle at the center of the wheel. Make sure there's a spacer between the fork and wheel on each side.The disc brake is on the le. Hold the nut on one side and ghten the nut on the other side of the wheel onto the fork. Ensure the front wheel and quick release lever are properly secured before moving on to the next step Note: Closing the quick release lever should require enough pressure that it leaves an imprint in your hand. If it's too easy or too difficult to close, adjust the lever tension by turning the adjustment nut opposite the quick release lever. Assembly Loosely secure the top of the faceplate Insert the handle bar into the fork locknut to the desired height. Place the handlebar on the stem correctly. Assembly For beer pedaling, safety and overall riding comfort, posioning the seat at the right height is important. The rider's leg length is used to determine the seat's posion. When you pedal, your hips should remain level and your legs should be almost fully extended at the boom of the pedal stroke, but not over-extended. To determine the right seat height, sit on the eBike with one pedal at its lowest point andplace the ball of your foot on the pedal. Your leg should be almost fully extended(not locked out) with a slight bend at the knee. Open the quick release lever by swinging the lever open and outward fully. Move the seat up and down by sliding the seatpost in or out of the seat tube. DO NOT raise the seatpost beyond the minimum inseron marking etched into the seatpost tube Center the handlebar and adjust the direcon, Make sure the handlebar is centered on the stem. Use the wrench to ghten the screw and fix the handlebar stem in place. Check it again to make sure the handlebar stem is in line with the toptube, then use the wrench to ghten the screw and fix the handlebar stem in place. Adujst the seat and the head of the seat is parallel with the top tube. Close the quick release lever using your palm or finger. Assembly Adjusng the Seat Posion and Angle To change the angle and horizontal posion of the seat: (1) Use a 6 mm Allen wrench to loosen the seat adjustment bolt on the clamp posioned immediately underneath the seat, above the rear wheel. Do not remove the bolt fully. (2) Move the seat backward or forward and lt to adjust the angle. A seat posion horizontal to flat ground is desirable for most riders. Do not exceed the limit markings on the seat rail, which show the minimum and maximum horizontal movement allowed. (3) While holding the seat in the desired posion, use a 6 mm Allen wrench to ghten theseat angle adjustment bolt securely to the recommended torque value. Prior to first use, be sure to ghten the seat clamp via the seat adjustment bolt properly. A loose seat clamp or seatpost adjustment bolt can cause damage to the bike, property, loss of control, a fall, serious injury, or death. Regularly check to make sure that the seat clamp is properly ghtened. Assembly Adjusng the Suspension Fork The suspension fork can move up and down up to 80mm to cushion bumps in the riding surface, which can make riding on a rough road or trail smoother and more comfortable. Depending on a rider's preference, the suspension fork can be locked out as a rigid fork, which will typically yield higher 1 2 efficiency while pedaling The lockout lever (1) , located on top of the right side of the suspension fork, can be turned counterclockwise unl it stops to completely lock out the suspension fork's travel. To unlockthe lockout lever, turn the knob clockwise unl it stops. When the lockout lever is unlocked, resist ance can be adjusted by turning The preload adjustment knob (2), located on the top of the le side of the suspension fork. To soen the ride, subtract resistance by turning the preload adjustment knob counterclockwise, in the direcon of the small "-" on the knob. To make the suspension sffer when going over bumps, add resistance by turning the preload adjustment knob clockwise, in the direcon of the small "+" on the knob. 10 11 Assembly Locate the right-side/ le side pedal, which is marked "R," "L,"should have an "R""L," scker aached. Thread the right pedal onto the right crank gently by hand, turning clockwise. Then ghten pedal by allen wrench. Thread the le pedal onto the le crank gently by hand, turning counter-clockwise. Then ghten pedal by allen wrench. Check the chain alignment. Rotate the right pedal and crank toward the back of the bike as though ped aling backward. Watch the chain and ensure the chain runs through the drivetrain (the rear cog, chain tensioner, and around the front chainring) smoothly. Note: If the pedal/ chain doesn't run smoothly or something seems misaligned, please contact Heybike Support. 12 Baery Key Posions A B C USB Charger Baery charging port Baery power buon(I means on , O means off) 1.Familiarize yourself with the key port and baery power posions before riding the bike. The photo shows the key port aligned in key posion 1, in line with the small lock icon. In key posion 1, the baery is in the "lock" posion, with the baery locked to the frame, and the key removed so the bike is ready to ride. 2. Anyme the baery is in key posion 2, (off, unlocked from the frame) the baery must be removed from the bike before moving or riding the bike. Hold the key and sliding the baery off the mount. 13 Start-up procedure Aer the bike has been properly assembled according to the assembly video, all components are secured correctly, a cerfied, reputable mechanic has checked the assembly, and you have read this enre manual, turn on the bike and select a pedal assist level following the steps below: 1.Familiarize yourself with the baery power posions. Turn on the baery first and cover the rubber case, ready for a ride. 2. Turn on the bike. With the baery locked in place. Locate the LCD display controls (near the le handlebar grip). Hold down the POWER buon for approximately 2 seconds unl power is delivered to the LCD display and turn on. 3.Turn on the headlight and taillight if needed or desired. Once the Baery is on, press buons (located on the light remote). 4. Select the desired level of pedal assistance (PAS) between level 0 through 3 using the + andon the display remote. Level 1 corresponds to the lowest level of pedal assistance, and level 3 corresponds to the highest level of pedal assistance. Level 0 indicates pedal assistance is inacve. Start in PAS level 0 or 1 and adjust from there. 5.Begin riding carefully. With the proper safety gear and rider knowledge, you may now operate your bike. On a flat surface, in a low gear (1 or 2), most riders should be able to begin pedaling the bike with pedal assist level 0 or 1. You may also use the throle to accelerate and maintain your desired speed 6.The throle is used by slowly and carefully rotang the throle backward toward the rider. Do not use the throle unless you are on the bike. Do not use the throle while dismounted. Avoid accidental applicaon of the throle while dismounted; anyme you are moving the bike while dismounted, ensure the bike is powered off to prevent accidental applicaon of the throle. 14 Remove the baery For your convenience, the heybike baery can be removed Ensure the baery is off. Align the key port with the appropriate off posion by inserng the key into the keyport and rotang to align the key with the off icons Carefully slide the baery upwards and li it off the frame. Note: the baery weighs around 8 lbs and should be handled with care. When the Baery is Removed, be careful not to drop or damage the baery when loose from the bike. Avoid damaging the exposed connector terminals and keep them clear of debris. When Installing the Baery. Ensure the baery is turned off before sliding the baery into the frame mount receptacle. Do not force the baery onto the receptacle; slowly align and push the baery down into the receptacle. Ensure the baery has been properly secured to the bike before each use by carefully pulling upwards on the baery with both hands to test the security of the aachment of the baery to the mount. 15 Charge Your E-Bike Before using the electric bike, you must fully charge the baery. Tail lights Charging Port Charging Port USB Charging Port Tail lights 1. Remove the rubber cover on the charging port on the right side of the baery. 2. Ensure the baery is off, by inspecng the power switch markings. 3. Plug the charger into the baery's charging port. With the baery on or off the bike, place the charger in a flat, secure place, and connect the DC output plug from the charger to the charging port on the side of the baery. 4. Plug the charger into a power outlet, charging should iniate and will be indicated by the LED charge status lights on the charger turning red. Once fully charged, the charging indicator light turning green. unplug the charger from the wall outlet first and then remove the charger output plug from the baery charging port. 16 Charge Your E-Bike 1 The baery can be charged off the bike. To remove the baery, see the previous remove baery secon for details, and then carefully pull the baery up unl the baery detaches from the receptacle. 2 A B Remove the rubber cover on the charging port on the right side of the baery. Ensure the baery is off, by inspecng the power C switch markings. 3 Plug the charger into a power outlet, charging should iniate and will be indicated by the LED charge status lights on the charger turning red. Once fully charged, the charging indicator light turning green. Unplug the charger from the wall outlet first and then remove the charger output plug from the baery charging port. 17 Display and Seng Baery level Speed Pedal Assist Level Walking Mode Display Backlight Speed Unit TRIP: These numbers show distance data for a single trip. Data is automacally cleared when the bike is powered off ODO: These numbers show odometer data(i.e., cumulave distance) MAXS: These numbers show maximum speed data for a single trip AVG: These numbers show average speed data for a single trip Baery Level: This icon indicates how much baery life you have le. POWER ASSISTED MODE: 0,1,2,3: Displays the current power assisted mode LCD Display Controls Operaon Turn on bike Direcons Press and hold unl power engages(turn the baery first) (3) Turn off bike Press once (3) Increase pedal assist (PAS) level Press buon (1) Decrease pedal assist (PAS) level Press buon (2) Toggle odometer, trip odometer Press buon (4) Decrease backlight Press (5) Turn on walking mode Turn on headlight Acvate Electric Bell While dismounted, press and connue to hold buon (2) Press once (6) Press once (7) LCD Display Operaons Seng Mode: When the bike is on, press and hold and buons at the same me to enter the seng mode. Press once to confirm and enter the next set, press and hold to quit the Seng Mode. 1.TC MODE: Aer entering TC MODE, you can choose whether to clear the TRIP when the bike is off. Y mean clear the TRIP. mean not clear the TRIP. 18 19 2. BL MODE: Aer entering BL MODE, you can choose the black light level. 3. SPEED UNIT MODE: Aer entering SPEED UNIT MODE, you can choose the speed unit from MPH TO KPH. Wheel diameter and Max Speed Seng Press and hold on and to enter seeng mode, then press and hold diameter and Max Speed Seng mode. and to enter Wheel Personalized Seng Press and hold on and to enter seeng mode, then press and hold and again to enter Personalized Seng. Includes voltage, speed, power sensor sengs. For more detailed instrucons, please visit Heybike Help Center 1 2 3 20 Daily Care and Maintenance Cleaning and Storage If you see stains on the bike body, wipe them off with a damp cloth. If the stains won't scrub off, put on some toothpaste, and brush them with a tooth brush, then wipe them off with a damp cloth. Notes: do not clean the bike with alcohol, gasoline, kerosene or other corrosive and volale chemical solvents to prevent dire damage. Do not wash the bike with a high-pressure water spray. During cleaning, make sure that the bike turned off, the charging cable is unplugged, and the rubber flap is closed as water leakage may result in electric shock or other major problems. When the bike not in use, keep it indoors where it is dry and cool. Do not put it outdoors for along me. Excessive sunlight, overheang and over cooling accelerate the baery pack's life span. Battery Maintenance 1. Use original baery packs, use of other models or brands may bring about safety issues; 2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuit which may result in baery damage or even injuries and deaths; 3. Use original power adapter to avoid potenal damage or fire; 4. Mishandling of used baeries may do tremendous harm to the environment. To protect natural environment, please follow local regulaons to properly dispose used baeries. 5. Aer every use, fully charge the baery to prolong its life span Storage and Disposal 1. Please try to store the bike in a cool and dry place between 14°Fand 104°F. In extremely humid environments the interior of the bike may suffer condensaon or even water accumulaon, which may damage the baery rapidly. Devices are not intended for use at elevaons greater than 2000m above sea level prolonged exposure to UV rays, rain and the elements may damage the enclosure materials, store indoors when no n use. 2. In daily use, try to avoid recharging the bike aer completely exhausng the baery. If the baery is low, charge it as soon as possible. 3. Please charge the bike every other month to preserve the baery. 21 Recommended Service Intervals Regular inspecon and maintenance are key to ensure bikes from heybike funcon as intended, and to reduce wear and tear on their systems. Recommended service intervals are meant to be used as guidelines. Real world wear and tear, and the need for service, will vary with condions of use. We generally recommend inspecons, service, and necessary replacements be performed at the me or mileage interval that comes first in the following table. Interval Weekly, 100-200 mi (160-321 km) Inspect Service Replace - Check drivetrain for proper alignment and - Clean frame by wiping frame funcon (including the chain, freewheel, chainring, down with damp cloth. and derailleur). - Use barrel adjuster(s) to tension - Check wheel trueness and for quiet wheel derailleur/brake cables if needed. operaon (without spoke noise). - Check condion of frame for any damage. - Replace any components confirmed by heybike Product Support or a cerfied, reputable bike mechanic to be damaged beyond repair or broken. Monthly, 250-750 mi (402-1207 km) - Check brake pad alignment, brake cable tension. - Check bike is shiing properly, proper derailleur cable tension. - Check chain stretch. - Check brake and shier cables for corrosion or fraying. - Check spoke tension. - Check accessory mounng (rack mounng bolts, fender hardware, and alignment). - Clean and lubricate drivetrain. - Replace brake and shi - Check crankset and pedal torque. cables if necessary. - Clean brake and shi cables. - Replace brake pads if - True and tension wheels if any necessary. loose spokes are discovered. - Balance the baery. Every 6 Months, 750-1250mi (1207-2011km) - Inspect drivetrain (chain, chainring, freewheel, and derailleur). - Inspect all cables and housings. - Standard tune-up by cerfied, reputable bike mechanic is recommended. - Grease boom bracket. - Replace brake pads. - Replace res if necessary. - Replace cables and housings if necessary. 22 Pre-Ride Safety Checklist Noce: Before every ride, and aer every 25-45 miles(40-72 km), we advise following the pre-ride safety checklist. Safety Check 1.Brakes 2.Wheels and Tires Ensure front and rear brakes work properly. Check brake pads for wear and ensure they are not overworn. Ensure brake pads are correctly posioned in relaon to the rims. Ensure brake cables are lubricated, correctly adjusted, and display no obvious wear. Ensure brake levers are lubricated and ghtly secured to the handlebar. Test that the brake levers are firm and that the brake, and the brake light are funconing properly. Ensure res are inflated within the recommended limits posted on the re sidewalls and hold air. Ensure res have good tread, have no bulges or excessive wear, and are free from any other damage. Ensure rims run true and have no obvious wobbles, dents, or kinks. Ensure all wheel spokes are ght and not broken. Check axle nuts and front wheel quick release to ensure they are ght. Ensure the locking lever on the quick release skewer is correctly tensioned, fully closed, and secured. 3.Steering Ensure the handlebar and stem are correctly adjusted, ghtened, and allow proper steering. Perform a handlebar twist test (see assembly step 4) to ensure the stem clamp bolt security. Ensure the handlebar is set correctly in relaon to the fork and the direcon of travel. 4. Chain Ensure the chain is clean, oiled, and runs smoothly. Extra care is required in wet, salty/otherwise corrosive, or dusty condions. 5. Bearings Ensure all bearings are lubricated, run freely, and display no excess movement, grinding, or raling. Check headset, wheel bearings, pedal bearings, and boom bracket bearings. 6. Cranks and Pedals Ensure pedals are securely ghtened to the cranks. Ensure the cranks are securely ghtened and are not bent. 7. Derailleur and Mechanical Cables Check that the derailleur is adjusted and funconing properly. Ensure shier and brake levers are aached to the handlebar securely. Ensure all shier and brake cables are properly lubricated. 23 Safety Check 8. Frame, Fork, and Seat Check that the frame and fork are not bent or broken. If either frame or fork are bent or broken, they should be replaced. Check that the seat is adjusted properly, and seatpost quick release lever is securely ghtened. 9. Motor Drive Assembly and Throle 10. Baery Ensure hub motor is spinning smoothly and motor bearings are in good working order. Ensure all power cables running to hub motor are secured and undamaged. Make sure the hub motor axle bolts are secured and the torque arm, torque arm bolt, and torque washers are in place. Ensure baery is charged before use. Ensure there is no damage to baery. Lock baery to frame and ensure that it is secured. Charge and store bike and baery in a dry locaon, between 50 °F 77 °F (10 °C 25 °C). Let bike dry completely before using again. 11. Electrical Cables Look over connectors to make sure they are fully seated and free from debris or moisture. Check cables and cable housing for obvious signs of damage. Ensure headlight, taillight, and brake light are funconing, adjusted properly, and unobstructed. 12. Accessories Ensure all reflectors are properly fied and not obscured. Ensure all other fings on bike are properly secured and funconing. Inspect helmet and other safety gear for signs of damage. Ensure rider is wearing a helmet and other required riding safety gear. Ensure mounng hardware is properly secured if fied with a front rack, rear rack, basket, etc. Ensure the taillight and taillight power wire are properly secured if fied with rear rack. Ensure the fender mounng hardware is properly secured if fied with fenders. Ensure there are no cracks or holes in fenders. If installed, ensure the oponal rear wheel lock is secured in the unlocked posion and the key is removed before every ride. Your cables, spokes, and chain will stretch after an initial break-in period of 50-100 mi (80-160 km), and bolted connections can loosen. Always have a certified, reputable bike mechanic perform a tune-up on your bike after your initial break-in period of 50-100 mi (80-160 km) (depending on riding conditions such as total weight, riding characteristics, and terrain). Regular inspections and tune-ups are particularly important for ensuring that your bike remains safe and fun to ride. Tire Inflation and Replacement The Race employs 26"×1.95"rubber res with inner tubes. The res are designed for durability and safety for regular cycling acvies and need to be checked before each use for proper inflaon and condion. Proper inflaon, care, and mely replacement will help ensure that your bike's operaonal characteriscs will be maintained, and unsafe condions avoided. heybike recommends 45-60 PSI for the stock res on the heybike. Always stay within the manufacturer's recommended air pressure range as listed on the re sidewall. It is critically important that proper air pressure is always maintained in pneumatic tires. Do not underinflate or overinflate your tires. Low pressure may result in loss of control, and overinflated tires may burst. Failure to always maintain the air pressure rating indicated on pneumatic tires may result in tire and/or wheel failure. Inflate your tires from a regulated air source with an available pressure gauge. Inflating your tires from an unregulated air source could overinflate them, resulting in a burst tire. Even res equipped with built-in, flat-preventave re liners, like those that come with bikes from heybike, can and do get flats from punctures, pinches, impact, and other causes. When re wear becomes evident or a flat re is discovered, res and/or tubes must be replaced before operang the bike or injury to operators and/or damage to your bike from heybike could occur. When changing a tire or tube, ensure that all air pressure has been removed from the inner tube prior to removing the tire from the rim. Failure to remove all air pressure from the inner tube could result in serious injury. Using aftermarket tires or inner tubes, not provided by heybike may void your warranty, create an unsafe riding condition, or damage to your bike. If required by law, ensure replacement aftermarket tires have sufficient reflective sidewall striping. For more informaon on re or tube replacement procedures, or quesons about re inflaon, visit heybike.com/pages/help-center or contact heybike Product Support. Email: support@heybike.com 24 25 Troubleshoong Symptoms 1 The bike does not work 2 Irregular acceleraon and/or reduced top speed 3 The motor does not respond when the bike is powered on 4 Reduced range 5 The baery will not charge Possible Causes 1. Insufficient baery power 2. Faulty connecons 3. Baery not fully seated in tray 4. Improper turn on sequence 5. Brakes are applied 6. Blown discharge fuse 1. Insufficient baery power 2. Loose or damaged throle 3. Misaligned or damaged magnet ring 1. Loose wiring 2. Loose or damaged throle 3. Loose or damaged motor plug wire 4. Damaged motor Most Common Soluons 1. Charge the baery 2. Clean and repair connectors 3. Install baery correctly 4. Turn on bike with proper sequence 5. Disengage brakes 6. Replace discharge fuse 1. Charge or replace baery 2. Replace throle 3. Align or replace magnet ring 1. Repair and or reconnect 2. Tighten or replace 3. Secure or replace 4. Repair or replace 1. Low re pressure 2. Low or faulty baery 3. Driving with too many hills, headwind, braking, and/or excessive load 4. Baery discharged for long period of me without regular charges, aged, damaged, or unbalanced 5. Brakes rubbing 1. Charger not well connected 2. Charger damaged 3. Baery damaged 4. Wiring damaged 5. Blown charge fuse 1. Adjust re pressure 2. Check connecons or charge baery 3. Assist with pedals or adjust route 4. Balance the baery; contact Tech Support if range decline persists 5. Adjust the brakes 1. Adjust the connecons 2. Replace 3. Replace 4. Repair or replace 5. Replace charge fuse 6 Wheel or motor makes strange noises 1. Loose or damaged wheel spokes or rim 2. Loose or damaged motor wiring 1. Tighten, repair, or replace 2. Reconnect or replace motor. 26 Specificaons ITEM Model Product Dimensions Package Dimensions Max Load Package Weight E Bike Weight Max Speed Baery/Charger Pedal-Assist Mode Pure Electric Mode Max Angle of Climb Charging Time Tire Pressure Bell/Horn Charging Port Frame Material IP Level SPECIFICATIONS Race 173×64×100(cm) 135×22×70(cm) 264 lbs(120kg) 60.6 lbs(27.5kg) 48.5 lbs(22kg) 20 mph(32km/h) Input 100-240V 50/60HZ AC Plug; Output 42V 2A 25-40 miles(40-65km) 19-25 miles(30-40km) 14 degrees 4-5 hours 45-60 PSI Electric Horn Installed Output Voltage 5V1A High carbon steel Ip×4 27 FAQS 28 Limited Warranty If you are unsasfied with your purchase, Heybike's return policy allows you to return the product purchased on the Authorizaon channel within 30 days counng from the date of receipt of shipment, and request are fund from the Authorizaon channel. Note: Express shipping cost is non-refundable. To be eligible for a return, your item must be in the same condion that you received it, unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items that were inside the box (charger, keys, hardware, etc.). Over 30 days: Return is not acceptable; Accept exchange new product or paral refund We will deduct the shipping fee or restocking $150/pc when we are making a refund for non-defecve products-longer needed Products For the return request, Heybike is not responsible for lost packages due to the carrier, or products received that can not be verified. Received products that have damage determined to have been caused by the end-user maybe subject to denial of the return request. 29 1. A Return Merchandise Authorizaon(RMA) must be requested from Heybike within 30 days from the date of receipt of shipment. To request an RMA, contact Heybike Service Team at support@heybike. com 2. The cost of return shipping will be paid by the customer. 3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase. 4. Returned product must be in good physical condion(not physically broken or damaged). 5. All accessories originally included with your purchase must be included with your return. 6. If you return a product to Hey bike,(a) without an RMA from Heybike(b) without all parts included in the original package, Heybike retains the right to refuse delivery of such return. Heybike warrants the original purchaser that your Heybike product shall be free from defects in materials and workmanship under normal use for a period aforemenoned. Heybike does not warrant the operaon of the product will be uninterrupted or error-free. Only the original owner of an ebike purchased from heybikes online or physical storefront is covered by this Limited Warranty. The Warranty Period begins upon your receipt of the ebike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the ebike. The Limited Warranty is expressly limited to the replacement of a defecve lithium ion baery (the "Baery"), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, boom bracket, crank set, pedals, rims, wheel hub, freewheel, cassee, derailleur, shier, motor, throle, controller, wiring harness, LCD display, kickstand, reflectors and hardware (each a "Covered Component"). The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period. Limited Warranty Does Not Cover: Normal wear and tear of any Covered Component. Consumables or normal wear and tear parts (including without limitaon res, tubes, brake pads, cables and housing, grips, chain and spokes). Any damage or defects to Covered Components resulng from failure to follow instrucons in the ebike owner's manual, acts of God, accident, misuse, neglect, abuse, commercial use, alteraons, modificaon, improper assembly, installaon of parts or accessories not originally intended or compable with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. For the avoidance of doubt, Heybike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. The Baery is not warranted from damage resulng from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage. Any products sold by Heybike that is not an ebike 30 31 Contact Us Contact us if you experience issues relang to riding, maintenance and safety, or errors/faults with your HEYBIKE 32 26