Dynamic Currency Conversion (DCC)

What is DCC?

DCC – Dynamic Currency Conversion offers your international customers the possibility to pay as if they were at home. Thanks to DCC, your customers can pay the amount directly in their card's currency. Your terminal automatically recognizes the card's currency and proposes payment with DCC. The customer then has the freedom to decide in which currency to pay by pressing a simple button.

Benefits for You (Merchants)

• Interesting compensation for each DCC transaction
• Daily updated exchange rate
• Best exchange rate guarantee
• Availability of all major currencies
• Unchanged payment procedures

Benefits for Your International Customers

• Best exchange rate guarantee
• Cardholder can pay in their own currency
• Transparency: the customer immediately sees the amount to pay in their own currency on the terminal
• Expense report information is immediately available

Best Exchange Rate Guarantee

You can always offer your international customer the best exchange rate. If on the same day a customer made a payment with the same card at a more advantageous exchange rate, Worldline will refund the difference, without any additional costs for you. Your customer can request the difference refund directly from Worldline.

How the exchange rate guarantee works:

• Your customer checks their credit card statement or debit card statement to see if the payment was made on the same day and compares Worldline's exchange rate with that of the card issuer.
• Is the exchange rate for a purchase where DCC was not chosen better? In that case, your customer can download the refund form from the download area (worldline.com/merchant-services/dcc), fill it out, and send it to Worldline within 60 days of the purchase, along with the transaction receipt and a copy of the credit card statement or debit card statement to the following address:

Worldline Svizzera SA
DCC Best Rate Guarantee
Hardturmstrasse 201
8021 Zurich – Switzerland

Worldline will verify the request and inform your customer immediately.

Frequently Asked Questions

Which cards does the DCC service work with?

• Visa, Visa Debit, V PAY, Mastercard, Debit Mastercard, Maestro

Is the DCC service more convenient for international cardholders compared to a payment without DCC?

Yes, because international cardholders:

• See the amount of their purchase on the terminal display directly in their own currency
• Benefit from the daily updated exchange rate
• Can count on Worldline's best exchange rate guarantee.

Which currencies can be used with the DCC service?

All major currencies are available for DCC payments. The list of currently available currencies for DCC can be found at worldline.com/merchant-services/dcc

How is the DCC exchange rate calculated?

The DCC exchange rate consists of two elements:

• The exchange rate provided daily by major Swiss banks
• The currency conversion fee (markup)

What are the DCC exchange rate commission and "markup"?

The DCC exchange rate commission consists of the exchange rate and a commission. The DCC exchange rate commission is charged as a result of the currency conversion costs incurred and due to fluctuations in international currency markets. Fluctuations determine differences between DCC exchange rates and those in international markets. The markup resulting from this commission (also called "markup") makes it possible to manage the risk of these differences for Worldline, and is already included in the exchange rate.

Are there any specific directives to follow regarding DCC?

Yes, for the use of the DCC service, the following directives must be followed:

• Merchants must inform the cardholder about DCC before the transaction.
• The cardholder must always be able to choose whether to pay with or without DCC.
• A reversal or credit is always possible. To cancel a DCC transaction, select the date of the original purchase transaction and make a new reservation in the local currency.

DCC – Step by Step

1. Enter the purchase amount in the local currency to start the payment procedure, unless the amount is automatically forwarded to the terminal.
2. Insert the card.
3. The card data is now read by the terminal. If it is a Visa, Visa Debit, V PAY, Mastercard, Debit Mastercard, or Maestro, and if the card's currency is different from the local currency, the DCC option is displayed.
4. Proactively ask the customer if they would like the opportunity to pay in their card's currency.
5. The customer confirms payment with DCC.
6. The customer enters their PIN (if required).
7. The payment is processed and the receipt is printed.
8. Remove the card from the terminal.

Example of currency selection screen:

Choose currency: ➋ EUR 50.00, ExRate: 1.17199, ➊ USD 58.59

[PIN] (if required)

DCC Payment Receipt Example

Example: An American customer pays in a German restaurant.

Receipt Details:

• 1. Commercial establishment data: Sample Restaurant, Viale Europa 123, 00122 Roma RM
• 2. Transaction date and time: DD.MM.YYYY HH:MM:SS
• 3. Card brand, e.g., Visa, Mastercard, etc.
• 4. Card number: For data protection purposes, only the last four digits are shown.
• 5. Transaction data, useful for identification of the transaction.
• 6. Seq. TRX No.: partially used for tip entry (TIP).
• 7. TIP fields appear only when the tip function is active.
• 8. Amount in the card's currency, e.g., US dollars.
• 9. Original amount in EUR (TIP incl.).
• 10. Exchange rate at the time of the transaction (markup incl.).
• 11. Consent declaration (Visa).
• 12. Transactions requiring a signature must be signed by the cardholder.
• 13. The markup may vary depending on the market.

Receipt Summary:

Purchase: Visa xxxxxxxx1234

Trm-Id: 12345678, Act-Id: 5, AID: A0000000041010, Trx Ref.-No: 134895, Trx. Seq-No: 87974475, Aut. Code: 121851, EPF: 49FAEB10EC70B4099C7B5C167E9E5FCC

EFT EUR: 785.00, TIP EUR: 15.00

Total Transaction Currency: USD 885.81

Local currency: EUR 800.00

Exchange Rate* USD 1.00:EUR 0.9031258

* The foreign exchange rate fee can vary from market to market.

3.5% markup included on the exchange rate.

I accept that I have been offered a choice of currencies for payment and that this choice is final. I accept the conversion rate and the final amount in transaction currency.

Exchange rate provided by SIX.

Tips for Customer Interaction

Ask the Right Questions

As soon as an international card is inserted, the terminal signals its presence on the display. This is the moment to ask the customer if they wish to pay with DCC. Use simple questions that the customer can answer with just a "yes" or "no" – possibly phrased in their language.

Examples:

• Do you want to pay in US dollars?
• Would you like to pay in U.S. dollar?
• In your currency, the amount is 10,000 Yen. Is that okay?
• In your currency it's 10,000 Yen. Is that ok for you?

Important Notes

• Always leave the international cardholder free to choose whether to pay with or without DCC.
• Card systems (Visa/Mastercard) reserve the right to withdraw authorization for a merchant to offer DCC on transactions.

Learn the essentials of DCC in 10 minutes. Learn about dynamic currency conversion (DCC) with the DCC Training. worldline.com/merchant-services/dcc-training

Local contact is indicated at: worldline.com/merchant-services/contacts