Worldline Manuals & User Guides

Worldline is a prominent global force in the payments and transactional services industry, acting as a technology partner for merchants, banks, and acquirers. The company specializes in identifying and implementing seamless payment solutions across the entire commerce value chain. Its product portfolio includes a wide array of payment terminals, such as the Desk/3500 and Move/5000 series, as well as Android Smart POS systems and the 'Tap on Mobile' application for contactless payments.

Beyond hardware, Worldline provides robust acquiring services, gift card solutions, and digital banking infrastructure. Their systems are designed to ensure secure, efficient, and reliable transaction processing for in-store, online, and mobile environments. With a strong focus on compliance and security standards like PCI DSS, Worldline empowers businesses to manage daily closings, reversals, and reporting with ease.

• How do I perform a daily closing on my Worldline terminal?

  On most Worldline terminals like the Desk/3500, press the menu button, select 'Balances', and then 'Daily closing'. This should be performed at least once a day, preferably after the store has closed.

• How are software updates handled for Worldline terminals?

  Updates typically occur at night. To ensure your terminal receives updates, keep it switched on and connected to the internet overnight.

• Where can I find my local point of contact for support?

  You can find your specific local contact information by visiting the Worldline Merchant Services contacts page on their official website.

• Can I perform a reversal on a transaction?

  Yes, you can cancel the last transaction by accessing the transaction menu and selecting 'Reversal'. Note that reversals cannot be carried out after an 'end of shift' has been performed.