Hornbill Smart Lock User Guide
✔️ Troubleshooting
| Symptom | Suggested Action |
|---|---|
| The lock works backwards. Lock turns unlock while unlock turns lock. |
A: Open the Next Lock app--Click "Settings"--Click "Firmware Update". B: The Next Lock APP > Settings > Door opening direction > Open to right/left. C: If it still malfunctions, switch the toggle button inside the back panel to the other side. |
| Can not pair the lock with APP. |
A: Turn on the Bluetooth and near your lock > Open the Next Lock App > click "+" button > Choose "All Locks" > Touch the lock keypad to lit up it > Click the "+" to add the lock during the time when the keypad is lighted. B: If no lock shows(all gray), please reset your lock. C: Follow the above steps to add the lock again after the reset. |
| The lock can't work normally unless you insert the key. |
A: Pull out the key and take off the front and back panel. B: Please reinstall the lock (Refer to the step "Install the Front Panel"). NOTE: Do not inset the key and deadbolt is retracted during in the period of installation. Keep the spindle horizontal when installing the front panel. |
| The knob is hard to rotate. |
A: Take off the back panel and mounting panel. B: Check if the IC wire is installed correctly. (Refer to the step "Install the Back Panel") |
| After replacing the new battery, the App shows that the battery level is incorrect. |
A: Open the Next Lock APP > Go to the Settings(main page) > Basics > Battery > Update. B: If it still fails, Open the Next Lock App > Click Settings > Click Basic > Lock Number, and send it to the customer service to update. |
| Keypad do not respond. |
A: Check if the batteries are new. B: Check if the IC wire is installed correctly. (Refer to the step "Install the Back Panel") |
| Can not pair the gateway. Can not remotely control after connecting with the gateway. |
A: Check if the distance between the lock and the gateway is within 16 feet. B: Check if the phone and the gateway are connected with 2.4Ghz wifi. C: Open Next Lock APP > Gateway (upper left corner), if the gateway shows blue lighting, succeed. D: If it still fails, unplug it for minutes and reconnect doing the above steps again. |
✔️ FAQ
| Questions | Answer |
|---|---|
| Q1: How to lock/unlock via keypad? | A1: Lock: light up the keypad and press the # for 2 seconds. Unlock: Enter #passcodes#. |
| Q2: How many different passcodes/fingerprint /IC card can I set? | A2: One lock has only one admin code while it can generate at least 150 guest passwords/ 250 fingerprints / IC cards. Note: All the guest passcode needs to be used at least once, otherwise it will be invalid. |
| Q3: How long is the lock warranty period? | A3: 1-year smart lock warranty, including the free replacement if confirmed and lifetime customer service. |
| Q4: Does it support Wi-Fi connection(Remotely unlock)? | A4: Yes it supports Wi-Fi connection which needs to purchase the G2 gateway (sold separately). |
| Q5: Can I remotely share / generate a guest passcode? | A5: Yes you can generate remotely and share the passcode even far away from the home (without Wi-Fi). Note: Only Custom code changes need to turn on the bluetooth and near the lock/ G2 gateway. |
| Q6: How to set the account password? | A6: Next Lock - Upper left corner(menu button) Click on your profile picture(edit) - Reset Password. |
| Q7: What is the ekeys? | A7: ekeys could be Sent to other accounts by the administrator, the recipients will have permission to control the lock via their phone APP. Note: The recipient also needs to download the APP and register an account. |
| Q8: Can I use one IC card to match different door locks from the same brand? | A8: Yes, you can use one IC card to match different door locks. It will be risky in case you lose it. |
| Q9: How to make my family members to control the lock via APP? | A9: They have to download the Next Lock APP and register their account first. Then admin Opens Next Lock App > Click Authorized Admin > Create Admin > Select Permanent > enter family's account > give a name > Turn on allow remote unlocking > Send. |
| Q10: How to unlock if battery power runs out? | A10: Type-C can directly power the lock and activate the keypad. Charging it via the ports under the lock. |
| Q11: How to set auto lock? | A11: Open the Next Lock > Settings > Auto Lock > Turn on and set the timer. |
✔️ How to Program by KEYPAD
| Type | Method |
|---|---|
| Set new admin code. (Initialization password: #123456# ) |
A: Enter *12 #123456# New admin code # New admin code #. B: Open Next Lock > Settings > Basics > Admin code > Upload the new admin code. |
| Set general passcode. | Enter *85# New admin code # New admin code # new passcode #. |
| Set IC cards. | Enter *85# New admin code # Program IC cards. |
| Delete all IC cards. | Enter *69# Admin code #. |
| Set English as language. | Enter *39# Admin code #2#. |
