NORTHBAYOU Monitor Arm Troubleshooting Guide

Compatibility

This monitor arm is designed for monitors, not for computer hosts.

Compatibility Check:

Computer Host: ❌ (Not Compatible)
Computer Screen: ✔️ (Compatible)

The visual guide shows a computer host marked with a red cross (❌) and a computer screen marked with a green checkmark (✔️) to indicate compatibility.

Troubleshooting: Rigid Arm Movement

Question: The arm is too rigid, and I cannot move or press it.

Answer: For NB gas spring arm mounts, you must complete the installation first and attach the monitor onto the mount. Then, clamp the screen to press the arm into position.

Correct Procedure:

Attach the monitor to the arm first, then clamp to the desk. ✔️
Do not attempt to attach the arm to the desk without the monitor. ❌

Diagrams illustrate the correct installation sequence: first attaching the monitor to the arm, then securing the arm to the desk. An incorrect method of attaching the arm to the desk without the monitor is also shown.

Troubleshooting: Torque Adjust Hole Access

Question: The torque adjust hole is not accessible.

Answer: First, complete the installation and attach the monitor to the mount. Then, press the arm down. The torque adjust hole will become accessible.

Procedure:

Before installation: The hole may not be reachable when pressing by hand. ❌
After attaching the monitor and pressing the arm down: The hole becomes accessible. ✔️

Close-up views show the torque adjust hole. One image indicates the hole is not accessible when the arm is not installed and pressed by hand (marked with ❌). Another image shows the hole accessible after the monitor is installed and the arm is pressed down (marked with ✔️).

Troubleshooting: VESA Plate Positioning

Question: The VESA plate is not in the correct position.

Answer: The VESA plate can rotate 360°. Catch the screen and rotate it to the desired position. This is easier when the screen is attached.

VESA Plate Rotation:

Rotating the VESA plate by hand is possible but can be difficult.
Catching and rotating the screen attached to the VESA plate is much easier and more effective. ✔️

Two images demonstrate VESA plate adjustment. The first shows hands rotating the VESA plate, noted as difficult by hand. The second shows a person easily positioning a monitor attached to the arm, highlighting the ease of rotation with the screen attached.

Alternative Mounting: Monitors Without VESA Holes

Question: My monitor does not have VESA holes, even after removing its stand.

Answer: For monitors without VESA holes, you may need to order the F80 +FP-1(H1) mount. These mounts are designed to clamp the screen directly.

Mounting Options:

Standard VESA mount (requires VESA holes): ❌ (if no holes)
Alternative clamp mount (e.g., F80 +FP-1(H1) with clamp brackets): ✔️ (for monitors without VESA holes)

An illustration shows an alternative mounting solution for monitors without VESA holes, featuring clamp brackets that attach directly to the monitor.

Troubleshooting: Arm Drifting Upwards

Question: The arm cannot stay in position and goes up automatically.

Answer: The cause is that the torque is set too high for your monitor's weight. Please reduce the torque by adjusting the screw towards the "➖" direction.

Torque Adjustment:

If the arm drifts upwards: Reduce torque. (Adjust towards "➖")

A close-up view shows a monitor arm adjustment screw being turned with a hex key, with a label indicating "reduce" and a "➖" symbol.

Troubleshooting: Arm Drifting Downwards

Question: The arm cannot stay in position and goes down automatically.

Answer: The cause is that the torque is set too low for your monitor's weight. Please increase the torque by adjusting the screw towards the "➕" direction.