ELECTRIC SCOOTER USER MANUAL

Packing Contents

Please check your E9 MAX electric scooter upon unpacking to ensure the following items are included in the package. If anything is lost or damaged, you have two options: If purchased from the official website, please contact support@isinwheel.de; if purchased from Amazon, please contact Isinwheel Customer Service: vip@isinwheel.com.

[Visual: Line drawing of the Isinwheel E9 MAX electric scooter.]

Included items:

• Charger
• 4 x Screws
• 1 x Allen Key

Product Overview

[Visual: Diagram labeling the parts of the electric scooter.]

• Meter: Display screen showing speed, battery level, etc.
• Handlebar: The steering column.
• Brake Lever: Lever to operate the brakes.
• Accelerator/Throttle: Lever to control speed.
• Folding Clip: Secures the folded stem.
• Front Light: Headlight for visibility.
• Folding Latch: Mechanism to lock/unlock the folding stem.
• Deck/Platform: The standing surface for the rider.
• Brake Light: Light that activates when braking.
• Disc Brake: The primary braking mechanism.
• Kickstand: To keep the scooter upright when parked.

Control Panel and Tips

[Visual: Scooter display showing speed '88', mode 'S', and battery level indicators ?.]

Tips

When the scooter begins to roll, place both feet on the deck and press the accelerator pedal (the pedal engages once the rolling speed exceeds 4.8 km/h).

Control Panel

• Power Button ▶️: Click to turn on. Press and hold to turn off.
• Battery Indicator: The power level is displayed by five battery bars on the control panel.

Assembly

1. Unfold the stem and secure the folding latch until you hear a click. Then, unfold the kickstand to support the scooter.
2. Insert the 4 screws (two on each side) into the holes and tighten each screw with the provided Allen key.

Attention: Folding Latch: Lift the latch until you hear a click. Ensure the folding latch is locked before riding.

[Visual: Diagrams illustrating the assembly steps, including unfolding the stem, securing the latch, and tightening screws.]

Charging and First Ride

Charging

Your scooter is fully charged when the LED on the charger changes from red to green. The scooter has a charge protection system that automatically stops charging once fully charged. However, it is not recommended to charge your scooter for more than 24 hours consecutively. Do not connect the charger if the charging port is wet. Keep the charging port closed when not charging.

First Ride

When the scooter starts to roll, place both feet on the deck and press the accelerator pedal (the pedal engages once the rolling speed exceeds 4.8 km/h).

Riding Basics

[Visual: Person wearing helmet and knee pads.] Wear a helmet and knee pads to prevent injuries while learning to ride.

1. Turn on the device and check the power indicator.
2. Place one foot on the deck and push off with the other foot.
3. As the scooter starts rolling, place both feet on the deck and accelerate (the accelerator engages once the rolling speed exceeds 4.8 km/h).
4. When you release the accelerator, the kinetic energy recovery system (KERS) automatically applies gentle braking. Use the brake lever for sudden stops.
5. Lean your body in the direction of travel while turning the handlebar slowly.

Safety Instructions

• [Visual: Scooter in rain.] Do not ride in the rain.
• [Visual: Scooter riding over uneven terrain.] Maintain a moderate or low speed (5 km/h) when riding over speed bumps, elevator thresholds, bumpy roads, or other uneven surfaces. Bend your knees slightly to adapt to these surfaces.
• [Visual: Scooter near obstacles.] Be aware of doors, elevators, and other overhead obstacles.
• [Visual: Scooter descending a slope.] Do not accelerate when riding downhill.
• [Visual: Person walking next to scooter.] Do not press the accelerator when walking alongside the scooter.
• [Visual: Scooter maintaining distance from an obstacle.] Always keep a distance from obstacles.

Dangerous Actions (Do Not Attempt!)

• [Visual: Scooter with bags attached to the handlebars.] Do not hang bags or other heavy objects on the handlebar.
• [Visual: Rider with both feet on deck.] Always keep both feet on the deck.
• [Visual: Scooter on a road with cars and pedestrians.] Do not ride on roadways or in residential areas where both vehicles and pedestrians are permitted.
• [Visual: Scooter turning sharply.] Do not turn the handlebar sharply at high speeds.
• [Visual: Scooter riding through a puddle.] Do not ride through puddles deeper than 2 cm.
• [Visual: Two people riding a single scooter.] Do not ride with other people, including children.

Riding Notes

• [Visual: Feet placement.] Keep your feet away from the rear fender.
• [Visual: Hands on handlebar.] Always keep your hands on the handlebar.
• [Visual: Hand near brake disc.] Do not touch the disc brake.
• [Visual: Scooter approaching a set of stairs.] Do not attempt to ride up or down stairs or jump over obstacles.

The E9 MAX electric scooter is a recreational device. However, when used in public areas, it is considered a vehicle and is subject to all the dangers vehicles face. For your safety, follow the instructions in this manual and comply with traffic laws and regulations set by governments and supervisory authorities.

Be aware that risks cannot be entirely eliminated, as others may violate traffic rules or ride carelessly, exposing you to traffic accidents similar to walking or cycling. The faster the scooter goes, the longer it takes to stop. On slippery surfaces, the scooter may skid, lose balance, and even fall. Therefore, it is important to exercise caution, maintain appropriate speed and distance, especially in unfamiliar areas.

Respect pedestrian priority. Do not startle pedestrians, especially children, while riding. If riding behind pedestrians, ring your bell to give a warning and slow down to pass on the left (applicable in countries where vehicles drive on the right). When passing pedestrians, keep to the right at a low speed. When passing pedestrians, maintain the lowest speed or dismount.

Folding and Carrying

[Visual: Diagram illustrating the folding and unfolding mechanism of the scooter.]

• Ensure the scooter is turned off. To fold, unlock the folding mechanism and bend the handlebar stem to hook it onto the buckle on the rear fender.
• To unfold, press the bell release to detach it from the buckle, raise the handlebar, and lock the folding structure.

Follow the safety instructions in the manual carefully. Isinwheel is not liable for property damage, personal injury, accidents, legal disputes, or other conflicts arising from actions that violate the user instructions.

Do not lend your scooter to people who are unfamiliar with its operation. If lending to friends, please take responsibility for ensuring they know how to operate it and wear safety equipment.

Check the scooter before each use. If you notice loose parts, low battery warnings, excessive wear, strange noises, malfunctions, or other abnormal conditions, do not ride. WARNING – Fire Hazard – No user-serviceable parts.

Disc Brake Adjustment

To adjust disc brake sensitivity: You will need the Allen key to loosen the screw on the caliper arm.

• If the disc brake is too sensitive, turn the disc brake caliper arm slightly downwards. Then, reinstall the screw and tighten it onto the brake cable anchor.
• If the disc brake cannot stop the scooter, turn the disc brake caliper arm slightly upwards. Then, reinstall the screw onto the brake cable anchor and tighten it.
• Note: The disc brake may squeak during the break-in period. This is normal and does not affect the brake's function or performance.

To remove disc brake noise:

First, ensure the scooter is turned off. For easier operation, we recommend placing the scooter on a workbench.

• Loosen two screws on the caliper (not the screw on the caliper arm).
• Adjust the position of the disc brake caliper so that the brake disc is centered between the two brake pads.
• Ensure the brake disc does not touch the brake pads.
• Hold the disc brake caliper in the desired position, then tighten the screws on the caliper.

Daily Care and Maintenance

Cleaning and Storage

If you see stains on the scooter's body, wipe them with a damp cloth. If stains cannot be scrubbed off, apply some toothpaste, brush with a toothbrush, and then wipe with a damp cloth.

Notes:

• Do not clean the scooter with alcohol, gasoline, kerosene, or other corrosive and volatile chemical solvents to avoid severe damage.
• Do not wash the board with a high-pressure washer. During cleaning, ensure the scooter is turned off, the charging cable is unplugged, and the rubber cover is closed, as water ingress can lead to electric shock or other serious problems. When the scooter is not in use, store it in a dry and cool room.
• Do not leave it outdoors for extended periods. Excessive sunlight, overheating, and undercooling accelerate battery life.

Battery Maintenance

1. Use original batteries; using other models or brands may lead to safety issues.
2. Do not touch the contacts. Do not disassemble or puncture the casing. Keep contacts away from metal objects to avoid short circuits, which can lead to battery damage or even injury and death.
3. Use the original power adapter to avoid possible damage or fires.
4. Improper handling of used batteries can cause enormous environmental damage. To protect the environment, please follow local regulations for the proper disposal of used batteries.
5. Charge the battery fully after each use to extend its lifespan.

Storage and Disposal

1. Please try to store the scooter in a cool and dry place between -1°C and 40°C. In extremely humid environments, condensation or water accumulation inside the scooter can occur, quickly damaging the battery or casing materials. Store indoors when not in use.
2. In daily use, try to avoid recharging the scooter after the battery is completely discharged. If the battery is low, charge it as soon as possible.
3. Please charge the scooter every two months to protect the battery.

Specifications

(1) Body Height: Distance from the ground to the highest point of the body.

(2) Battery Life Description: Measured under conditions of a full charge, a load of 150 lb, at 25°C, on a flat road without wind, and at a speed of 9 km/h. Actual battery life depends on various factors such as load, humidity, wind speed, and riding habits.

(3) The maximum permissible weight must not exceed 264 lb (including rider and items) in any case. Consider additional weight from clothing or accessories and the force of gravity generated by speed; the scooter will not carry it if this load limit is exceeded.

Explanation of Limited Warranty

30-DAY SATISFACTION GUARANTEED RETURN POLICY

If you are not satisfied with your purchase, you may return the product purchased through the authorized channel within 30 days of the shipping date according to Isinwheel's return policy and request a refund from the authorized channel for any reason. Note: Express shipping costs are non-refundable.

Isinwheel is not responsible for lost packages due to the carrier or for received products that cannot be verified for return requests. For received products found to be damaged by the end-user, the return request may be denied.

ALL OF THE FOLLOWING CONDITIONS MUST BE MET TO QUALIFY FOR A REFUND

1. A Return Merchandise Authorization (RMA) must be requested from Isinwheel within 30 days of receiving the shipment. To request an RMA, contact the Isinwheel Service Team at vip@isinwheel.com.
2. The cost of return shipping will be borne by the customer.
3. For warranty services, please keep your receipt and/or invoice to validate proof of purchase.
4. The returned product must be in good physical condition (not physically broken or damaged).
5. All accessories originally supplied with your purchase must be included with your return.
6. If you return a product to Isinwheel (a) without an RMA from Isinwheel or (b) without all parts originally included in the packaging, Isinwheel reserves the right to refuse delivery of such return.

LIMITED PRODUCT WARRANTY

Isinwheel warrants to the original purchaser that your Isinwheel product will be free from material and workmanship defects under normal use for the period stated above.

Isinwheel does not warrant that the operation of the product will be uninterrupted or error-free. Isinwheel is not responsible for damage caused by failure to follow the product's usage instructions.

REMEDIES

If a hardware defect is found and Isinwheel receives a valid claim within the warranty period, Isinwheel will, at its discretion and to the extent permitted by law, either (1) repair the product at no charge with new or refurbished replacement parts, or (2) replace the product with a new or refurbished product. In the event of a defect, these are your sole and exclusive remedies, to the extent permitted by law. Shipping and handling fees may apply unless prohibited by applicable law. This limited warranty is valid only in the jurisdictions where the products are sold by www.isinwheel.com and to the extent permitted by the applicable laws of those jurisdictions. For any replacement hardware product, the warranty will be for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for an additional period as may be applicable in your jurisdiction.

HOW TO OBTAIN WARRANTY SERVICE

A warranty service request must be made to Isinwheel within the warranty period from the date of shipment. To request warranty service, contact the Isinwheel Service Team at vip@isinwheel.com.

To obtain warranty service, you must deliver the product, either in its original packaging or in packaging providing an equal degree of protection, to the address specified by Isinwheel. Under applicable law, Isinwheel may require the customer to provide proof of purchase details and/or fulfill registration requirements prior to receiving warranty service.

LIMITATION OF DAMAGES

To the extent not prohibited by applicable law, Isinwheel shall not be liable for incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue, or data, arising from any breach of express or implied warranty or condition, or under any other legal theory, even if Isinwheel has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.

FAQ

1. What if the e-scooter arrives with missing accessories or a defective part?
   A: Please take a photo and email it to the Isinwheel Support Team: If purchased from the official website, email support@isinwheel.de; if purchased from Amazon, email vip@isinwheel.com. The Isinwheel Support Team will respond promptly and send the correct accessory or replacement part.
2. Is the tire replaceable and how is the tire replaced?
   A: Yes, the tire is replaceable. Please contact the Isinwheel Support Team for more information or search for the video "How to Replace the Full Tire" on YouTube.
3. What if the rear disc brake of the scooter is not functioning correctly?
   A: Please contact us for instructions on adjusting the brake or search for "How to Adjust the Rear Disc Brake of the Scooter" on YouTube for a tutorial video.
4. What should I do if I hear an unusual noise from the rear wheel?
   A: This usually means your disc brake is rubbing and causing friction noise. Please refer to the section on adjusting the disc brake. If you continue to have problems, please contact us for assistance.
5. Why does the screen display an error code?
   A: If you see an error code on the screen, please contact the Isinwheel Support Team to resolve the error code.

Contact Us

Contact us if you encounter problems with riding, maintenance, safety, or errors/faults with your E9 MAX electric scooter. Purchase from the official website, email service: support@isinwheel.de. Purchase from Amazon, email service: vip@isinwheel.com.