isinwheel E9 MAX Electric Scooter User Manual

1. Package Contents

When unboxing your E9 MAX electric scooter, please verify that the following items are included in the package. If anything is missing or damaged, please contact isinwheel customer service for support: vip@isinwheel.com

• Charger
• 4 x Screws
• 1 x Allen Wrench

2. Product Overview

The E9 MAX electric scooter consists of the following main components:

• Handlebar
• Display
• Front Light
• Folding Latch
• Folding Clip
• Accelerator
• Brake Lever
• Platform
• Brake Light
• Disc Brake
• Kickstand

Control Panel Functions:

• Power Button: Click to turn on. Long press to turn off.
• Battery Indicator: The power level is indicated by five battery bars on the control panel.
• Light: Turn on your scooter, one-click to turn on/off the front light.
• Cruise Control: Keep the same speed for 5 seconds, and it will beep and activate cruise control. (This function is enabled after connecting to the APP)

? Tip: When the scooter starts to coast, put both feet on the deck and press the accelerator. The accelerator initiates once the coasting speed is reached.

3. Assembly

1. Unfold the stem and close the folding latch until you hear a click. Then unfold the kickstand to support the scooter.
2. Install the 4 screws (two on each side) into the holes, then tighten each screw properly with the included hex wrench.

Attention: Ensure the folding latch is securely locked before riding.

4. Charging

Your scooter is fully charged when the LED light on the charger changes from red to green. The scooter has charging protection, and charging will cut off automatically after it is fully charged. However, it is not recommended to charge your scooter for more than 24 hours at one time. Do not connect the charger if the charging port is wet. Keep the charging port closed when not charging.

5. First Riding

Download the "MiniRobot" app from the App Store (iPhone) or Google Play (Android phone) for more information and functions.

When the scooter starts to coast, put both feet on the deck and press the accelerator. The accelerator initiates once the coasting speed exceeds 4.8 km/h. Alternatively, you can connect the "MiniRobot" APP and then turn on the zero start feature.

6. Riding Basics

⚠️ Safety First: Wear helmets and knee pads in case of falls and injuries when learning to ride the scooter.

1. Turn the power on and check the electricity indicator.
2. Stand on the base with one foot and propel yourself forward with the other foot.
3. When the scooter starts to coast, put both feet on the deck and press the accelerator. The accelerator initiates once the coasting speed exceeds 4.8 km/h.
4. Release the accelerator, and the kinetic energy recovery system (KERS) will initiate automatically to brake slowly. Squeeze the brake lever for a sudden brake.
5. Tilt your body in the steering direction as you turn, and slowly turn the handlebar.

7. Safety Instructions

• Do not ride in the rain.
• Please maintain a medium or low speed (5 km/h) when riding over speed bumps, elevator door sills, bumpy roads, or other uneven surfaces. Slightly bend your knees to better adjust to these surfaces.
• Be aware of doors, elevators, and other overhead obstacles.
• Do not accelerate when going downhill.
• Do not press the accelerator when walking alongside the scooter.
• Always steer clear of obstacles.
• Do not hang bags or other heavy items on the handlebar.
• Keep both feet on the deck at all times.

8. Dangerous Actions (No Attempting!)

• Do not ride in traffic lanes or residential areas where both vehicles and pedestrians are present.
• Do not turn the handlebar violently during high-speed riding.
• Do not ride in puddles higher than 2 cm.
• Do not ride with anyone else, including children.
• Keep your feet off the rear mudguard.
• Always keep your hands on the handlebar.
• Do not touch the disc brake.
• Do not attempt to ride up or down stairs, or jump over obstacles.

9. Riding Notice

The E9 MAX electric scooter is a leisure device. However, once in a public area, it is considered a vehicle and is subject to the same risks as other vehicles. For your safety, please follow the instructions in this manual and all applicable traffic laws and regulations set forth by government and regulatory agencies.

Understand that risks cannot be entirely avoided. Others may violate traffic regulations and drive incautiously, exposing you to road accidents, similar to walking or cycling. The faster the scooter travels, the longer it takes to stop. On smooth surfaces, the scooter may slip, lose balance, and result in a fall. Therefore, it is crucial to exercise caution, maintain proper speed and distance, especially in unfamiliar areas.

Respect pedestrians' Right of Way. Avoid startling them, especially children. When approaching pedestrians from behind, ring your bell to give a heads-up and slow your scooter to pass on their left (applicable in countries where vehicles drive on the right). When riding across pedestrian areas, keep to the right at a low speed. When crossing paths with pedestrians, maintain the lowest speed or dismount.

❗ WARNING: Risk of Fire. No User Serviceable Parts.

Closely follow the safety instructions in the manual. isinwheel shall not be liable for any financial losses, physical injuries, accidents, legal disputes, or other conflicts of interest resulting from actions that violate user instructions. Do not lend your scooter to individuals unfamiliar with its operation. If lending to friends, take responsibility to ensure they know how to operate it and wear safety gear. Check the scooter before every use. If you notice loose parts, low battery alerts, excessive wear, strange sounds, malfunctions, or other abnormal conditions, stop riding.

10. Folding and Carrying

1. Make sure the scooter is turned off.
2. To fold, unlock the folding mechanism and bend the handlebar stem to hook the buckle on the rear fender.
3. To unfold, press the bell trigger to release from the buckle, erect the handlebar, and lock the folding structure.

11. Disc Brake Adjustment

To adjust disc brake sensitivity:

You will need the Allen wrench to loosen the screw on the rocker.

• If the disc brake is too sensitive, rotate the disc brake rocker down slightly. Then, reinstall and tighten the screw back to the brake cable core.
• If the disc brake cannot stop effectively, rotate the disc brake rocker up slightly. Then, reinstall and tighten the screw back to the brake cable core.

Notice: The disc brake may squeak during initial use until it is broken in. This is normal and does not affect the brake's function or performance.

To remove disc brake noise:

First, ensure the scooter is turned off. For easier operation, it is suggested to place the scooter on a stable surface like a desk.

• Loosen the two screws on the pump (not the screw on the rocker).
• Adjust the position of the disc brake pump to ensure the brake disc is centered between the two brake pads.
• Ensure the brake disc and brake pads are not touching when not engaged.
• Hold the disc brake pump in the desired position, then retighten the screws on the pump.

12. Daily Care and Maintenance

Cleaning and Storage

If you notice stains on the scooter's body, wipe them off with a damp cloth. For stubborn stains, apply a small amount of toothpaste, brush with a toothbrush, and then wipe with a damp cloth.

Notes:

• Do not clean the scooter with alcohol, gasoline, kerosene, or other corrosive and volatile chemical solvents to prevent damage.
• Do not wash the scooter with a high-pressure water spray. During cleaning, ensure the scooter is turned off, the charging cable is unplugged, and the rubber flap is closed, as water leakage may lead to electric shock or other serious problems.
• When the scooter is not in use, store it indoors in a dry and cool place.
• Do not leave it outdoors for extended periods. Excessive sunlight, overheating, and overcooling can accelerate the battery pack's lifespan.

Battery Maintenance

1. Use original battery packs; using other models or brands may cause safety issues.
2. Do not touch the battery contacts. Do not dismantle or puncture the casing. Keep contacts away from metal objects to prevent short circuits, which could lead to battery damage or even injuries and death.
3. Use the original power adapter to avoid potential damage or fire.
4. Improper handling of used batteries can cause significant harm to the environment. To protect the environment, please follow local regulations for proper disposal of used batteries.
5. Fully charge the battery after every use to prolong its lifespan.

Storage and Disposal

1. Store the scooter in a cool and dry place between -1°C and 40°C. In extremely humid environments, condensation or water accumulation inside the scooter can rapidly damage the battery. Devices are not intended for use at elevations greater than 2000 m above sea level. Prolonged exposure to UV rays, rain, and elements may damage enclosure materials; store indoors when not in use.
2. In daily use, try to avoid recharging the scooter immediately after completely exhausting the battery. If the battery is low, charge it as soon as possible.
3. Charge the scooter every two months to preserve the battery.

13. Specifications

E9 MAX Electric Scooter

(1) The height of the body: Distance from the ground to the highest end of the body.

(2) Description of the battery life: It is measured under the condition of a full charge, a load of 70 kg, at 25°C, on a flat road without wind, and at a speed of 9 km/h. The actual battery life will differ based on factors such as load, humidity, wind speed, and operation habits.

(3) The maximum allowable weight must be kept within 120 kg (including driver and objects) in all cases. Consider additional weight from clothing or accessories during the trip and the gravity generated by speed; the scooter will not support loads exceeding this limit.

14. Limited Warranty Statement

30 DAY SATISFACTION GUARANTEED RETURN POLICY

If you are unsatisfied with your purchase, isinwheel's return policy allows you to return the product purchased through an authorized channel within 30 days from the date of receipt of shipment and request a refund from the authorized channel for any reason. Note: Express shipping costs are non-refundable. isinwheel is not responsible for lost packages due to the carrier or products received that cannot be verified. Return requests for products with damage determined to have been caused by the end-user may be denied.

To Qualify for a Refund, All Conditions Must Be Met:

1. A Return Merchandise Authorization (RMA) must be requested from isinwheel within 30 days from the date of receipt of shipment. To request an RMA, contact the isinwheel Service Team at vip@isinwheel.com.
2. The cost of return shipping will be borne by the customer.
3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase.
4. The returned product must be in good physical condition (not physically broken or damaged).
5. All accessories originally included with your purchase must be included with your return.
6. isinwheel reserves the right to refuse delivery of any return made without an RMA from isinwheel or without all parts included in the original package.

LIMITED PRODUCT WARRANTY

isinwheel warrants to the original purchaser that your isinwheel product shall be free from defects in materials and workmanship under normal use for the period specified. isinwheel does not warrant that the product's operation will be uninterrupted or error-free. isinwheel is not responsible for damage arising from failure to follow instructions relating to the product's usage.

Remedies

If a hardware defect is found and a valid claim is received by isinwheel within the Warranty Period, isinwheel will, at its option and to the extent permitted by law, either (1) repair the product at no charge, using new or refurbished replacement parts, or (2) replace the product with a new or refurbished product. In the event of a defect, these are your sole and exclusive remedies, to the extent permitted by law. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the products are sold by www.isinwheel.com and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

How to Obtain Warranty Service

A Warranty Service Order must be requested from isinwheel within the Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact the isinwheel Service Team at vip@isinwheel.com.

To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by isinwheel. In accordance with applicable law, isinwheel may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service.

Limitation of Damages

Except to the extent prohibited by applicable law, isinwheel shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue, or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if isinwheel has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.

15. Question & Answer

1. What if the E-Scooter arrives with missing accessories or a broken part?
   A: Please take a photo and send it to the isinwheel Support Team via email: vip@isinwheel.com. The isinwheel Support Team will reply soon and send the correct accessory or part replacement.
2. Is the tire replaceable and how to replace it?
   Yes, the tire is replaceable. Please contact the isinwheel support team for more information or search for the video "How to replace the solid tire" on YouTube.
3. What if the rear disc brake of the scooter doesn't work well?
   A: You may please contact us for instructions on brake adjustment, or search "How to adjust rear brake of scooter" on YouTube for a tutorial video.
4. What should I do if I hear an unusual noise from the rear wheel?
   A: This usually means your disc brake is tilted and causing friction noise. Please refer to the Disc Brake Adjustment page. If you continue to have problems, please contact us for help.
5. Why does the screen return an error code?
   A: If you see any error code, please contact the isinwheel Support Team to resolve the error code.

16. Contact Us

Contact us if you experience issues relating to riding, maintenance, safety, or errors/faults with your E9 MAX electric scooter.

E-mail Service: vip@isinwheel.com