Bonsaii Paper Shredder C237-B
Instruction Manual
6-sheet Cross Cut Shredder
Tips
Thank you for choosing the Bonsaii product. To ensure machines are free of quality issues, 100% inspections are conducted. Some shred papers may remain in the basket or on the blades from machine testing. If this causes discomfort or inconvenience, please contact customer service for assistance.
Important Safety Information
⚠️ IMPORTANT!
- Please read and keep this manual for future reference.
- Carefully read each step and follow the correct sequence of operation.
- Place the equipment on a flat and stable surface to prevent tipping over, which may cause the machine to crack or become unusable.
- The device should be placed as close as possible to an accessible wall outlet.
- Do not disassemble, modify, or repair the device on your own to avoid electric shock, injury, or damage to the machine.
- When emptying the basket, moving the device, or if not using the device for a period of time, make sure the device is turned off and unplug the power plug to prevent fire or electric shock.
- Do not use flammable liquids, gases, water, or cleaners to clean the device to avoid fire or electric shock.
- Do not use the device in high temperature, high humidity, or heavily dusty environments to prevent fire, electric shock, or machine malfunction.
- Do not put tape, carbon copy paper, fabric, plastic film, etc., into the device for shredding to avoid damage to the machine.
- Do not damage or process the power cord, and do not place heavy objects on the cable to avoid fire, injury, or electric shock.
- If smoke or odor occurs during use, immediately turn off the power and stop using it to prevent fire or electric shock.
- Do not use the shredder or power cord if it is damaged or defective to avoid fire or electric shock.
- Do not shred greeting cards with sound chips or batteries to avoid fire or electric shock.
Important Safety Introductions Before First Use
⚠️ User information / safety instructions.
ℹ️ WARNING
- Please do not allow children to use the machine. There are sharp blades inside, so exercise caution to avoid injury.
- Please do not put your hand close to the shredder blades and the paper feed opening. There are sharp blades inside, so exercise caution to avoid injury.
- Please do not let hair near the shredder's feed opening. If hair is accidentally sucked in, use the "reverse function" to remove the danger.
- Please keep clothing or small items (such as ties, necklaces, sleeves, jewelry) away from the feed opening.
- Please do not use inflammable liquids, gases, water, or cleaners to clean the machine. This is to avoid fire accidents.
- Please do not touch the sharp edges to avoid injury.
- This equipment is not intended for use by children. Avoid touching the media feed opening with hands, clothing, or hair. Unplug this equipment when not in use for an extended period. Hazardous moving parts are present; keep body parts away from them.
It cannot be over 6 sheets in one time for the quantity of shredding.
One folded sheet of paper equates to 2 sheets of paper.
Heavier paper, humidity, or other than rated voltage may reduce capacity.
85% Maximum sheets per pass to avoid jams.
Know Your Shredder
For safety reasons, the shredder will operate only if the shredder head is in the correct position and used with the supplied basket.
Technical Specifications
| Specification | Details |
|---|---|
| Voltage | 220-240VAC, 50Hz |
| Shred Capacity | 6 sheets/time (A4 80g/m²) One sheet of credit card/time |
| Shred Type | Cross Cut |
| Basket Capacity | 13L |
| Product Size (L*W*H) | 300×180×362mm (11.81*7.09*14.25 Inches) |
| Feed Opening (L*W) | 220 x 4.0mm (8.66 x 0.16 Inches) |
| Shred Paper Size | 13/64×45/64 Inches (5x 18mm) |
| Shreddable Medium | Paper, credit card, staple, clips |
*ONE FOLDED SHEET OF PAPER EQUATES TO 2 SHEETS OF PAPER
Heavier paper, humidity, or other than rated voltage may reduce shredding capacity.
Warning: Bin Full & Trash Bag Use
⚠️ WARNING!
-
Bin Full: The wastebasket will become full around 15-16 shredding passes (6 sheets per pass). Empty the wastebasket when shredded materials fill the window to prevent paper jams. Never let the wastebasket become full, as this will lead to shredded materials being pulled back up into the shredder and cause jams.
Diagram showing the shredder with a full wastebasket, indicating the window is filled with shredded paper. -
No Trash Bag: If using a plastic bag to line the wastebasket, please remove it. This may cause the shredder not to operate properly.
Diagram showing a wastebasket with a plastic bag liner, with a prohibition symbol.
Do Not Shred
The following items should not be shredded:
- Large paper clips, CDs/DVDs
- Window envelopes, insulated envelopes, or unopened junk mails
- Adhesive materials
- Newspaper
- Continuous computer paper
- Cardboard
- Credit card made by metal
- Laminated documents and magazines
Operating Instructions
Control Panel Functions:
- [Power]: Indicates power status.
- [Overheat]: Indicator light (red) for overheating.
- [FWD]: Forward (compulsorily work).
- [AUTO]: Auto Position (Turn on).
- [OFF]: Turn off.
- [REV]: Reverse Position (Release the paper).
-
Operation: Plug in and move the "control panel" from OFF to AUTO position. The "Power Light" will be green. Feed papers, clips, staples, or credit cards into the feed opening. Continuous operation is around 3 minutes.
Diagram showing the control panel set to AUTO, with paper being fed into the shredder. The green power light is illuminated. -
Standby: When finished shredding or no longer needed, set the control panel to OFF.
Diagram showing the control panel set to OFF. -
Jam: If a jam occurs, move the "control panel" from "Auto" to "REV" position and pull out the jammed paper.
Diagram showing the control panel set to REV, with an arrow indicating paper being reversed out of the shredder. -
Clearing Serious Jams: Move the "control panel" from "REV" to FWD position for 3-5 seconds. Repeat this operation 2-3 times if there is a very serious jam.
Diagram illustrating the FWD function being used for 3-5 seconds to clear a jam, with repeated cycles indicated. -
Overheat: If the power light is green and the indicator light is red, the unit has overheated and needs to cool down. Cool down takes around 40 minutes.
Diagram showing the control panel with the green power light and red overheat indicator light illuminated. - Capacity Limit: Maximum 6 sheets per pass. If exceeding capacity, take out the excess papers to prevent jams.
Product Maintenance
Use only professional shredder lubricant packs. Do not use cleaners, flammable liquids, gases, or oil.
-
Lubrication Step 1: Plug in and move the "control panel" from OFF to AUTO position. The "Power Light" shows green. Feed one shredder lubricant pack into the shredder.
Diagram showing the control panel set to AUTO, with a lubricant pack being fed into the shredder. -
Lubrication Step 2: Move the "control panel" from Auto to "REV" position for 2-3 seconds. Do not pull out the shredder lubricant pack.
Diagram showing the control panel set to REV, with the lubricant pack partially fed and held in place. -
Lubrication Step 3: Move the "control panel" from REV to AUTO position to shred the lubricant pack for 3-5 seconds. Repeat this operation 2-3 times until the lubricant pack is fully shredded.
Diagram showing the control panel set to AUTO, shredding the lubricant pack. Repeated cycles are indicated. -
Standby: When finished shredding or no longer needed, set the control panel to OFF.
Diagram showing the control panel set to OFF.
CAUTION: Only use the professional shredder Lubricant pack to maintain the shredder, such as Bonsaii shredder Lubricant 24-Pack (LS24) / 12-Pack (LS12). (No cleaner, inflammable liquids, gases, oil etc...)
Troubleshooting
| Malfunction | Reason | Solution |
|---|---|---|
| The shredder does not work | The power plug doesn't connect to the power supply. | Make sure the unit is plugged in and that the outlet is in good working order. |
| The shredder switch is not set to the "AUTO/ON" position. | Make sure the plug is inserted into the correct power outlet, and flip the switch to the "AUTO/ON" position; the power indicator lights up. | |
| Overheating with extended use. | In the event that the shredder has shredded continuously beyond the maximum running time and overheated, the unit will automatically shut off. If this happens, switch the shredder off for 40 minutes or longer before resuming normal operation. | |
| Safety interlock switch not to operate properly. |
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| Using plastic bag to line the wastebasket. | Please remove it. This may cause the shredder not to operate properly. | |
| The basket is full. | Empty the basket. | |
| The activation sensor of the shredder is located near the center of the feed slot. | Be sure to feed directly into the center area to activate the machine (especially applies to smaller pieces of paper or credit cards). | |
| Damage of power cable. | Please replace the power cable with the same parameters by a professional person or contact customer service. | |
| Defective of machine. | Please kindly contact with our customer service. | |
| Won't shred MAX sheets | Paper jam. | NEVER SHRED THE FOLLOWING ITEMS: Large paper clips (remove small clips whenever possible), Envelopes (especially windowed or glued flaps), Adhesive materials such as labels, stickers, or glued paper, Newsprint, tissue, or any similar thin paper stock, Transparencies, film, or laminated documents, Continuous forms or paper rolls, Cardboard / Corrugated board or fabric, Plastic or hard items (except Credit Cards & CDs if applicable). |
| Paper jam. (Detailed steps) | 1) Lift up the shredder and check if the outlet is blocked by paper. If there is a lot of paper attached to the outlet, please disconnect the power supply, manually remove the paper at the outlet, and then place the shredder on the basket correctly. Move "control panel" from "REV" to FWD position for 3-5 seconds staying (repeat the operation around 2-3 times if get a very serious jam). 2) Switch the shredder to Reverse (REV) mode. While in Reverse, the shredder will back up and loosen the jammed paper. If required, you may need to tug and remove several sheets to effectively clear the machine. When jammed paper is loosened or removed, switch back to the Auto-On mode to continue shredding. Repeat steps if needed. 3) With stubborn situations where the reverse function does not help, you may need to clean the jammed paper with shredder oil (cooking oil is acceptable, but don't use aerosol). Start by drizzling oil into the feed slot where the paper is jammed. Let it soak for about 30 minutes to completely saturate. Turn the shredder to Auto-On (or FWD) mode. If required, an index card or a rigid sheet of cardstock (old greeting card or folded file folder) can be fed into the shredder to help push the jammed paper through. 4) With the shredder unplugged, you may use a set needle-nose pliers or tweezers to remove the blockage. | |
| The shredder is constantly running while in "Auto (On)" mode. | Paper dust and other foreign objects cover the mechanical sensor. The location of the mechanical sensor is in the middle of the shredder's feeding opening, looks like a small plastic divider. | It is possible that the activation sensor, which starts the shredder, is blocked with paper. Insert an index card or any rigid sheet of cardstock (old greeting card or folded file folder), directly in the center of the feed slot, while applying force to help push the jammed paper through. This will usually clear any paper blocking the activation sensor and feed slot. |
| The shredder runs in "Rev (Reverse)" mode but not in "Auto (On)" mode. | It is also possible that the feed slot has become blocked with paper. | Insert an index card or any rigid sheet of cardstock (old greeting card or folded file folder), directly in the center of the feed slot, while applying force to push the jammed paper through. This will usually clear any paper blockage. |
Disposal
Directive 2012/19/EC concerning the handling, collection, recycling and disposal of electrical and electronic equipment and their components ('waste electrical and electronic equipment', known as WEEE).
[WEEE Symbol: Crossed-out wheelie bin] The crossed symbol on a rubbish container indicates that the machine or device is not allowed to be disposed of, but must be handed over to an appropriately equipped collection point for proper recycling or disposal.
Directives
[CE Mark] This machine corresponds to the requirements according to EU Directive 2014/30/EU entitled 'Electro-Magnetic Compatibility' and 2014/35/EU entitled 'Low-Voltage Directive'.
[UKCA Mark] The product corresponds to the requirements according to UK Directive regulation technical documentation as well as the UK declaration of conformity the required UKCA marking.
The packaging materials have been selected for their environmental friendliness and ease of disposal and are therefore recyclable. Dispose of packaging materials that are no longer needed in accordance with applicable local regulations.
Limited Warranty
Warranty Period: Machines are covered by a 2-year limited warranty and cutters are warranted for 2 years from the date of your original retail purchase. The warranty is not transferable to any subsequent purchaser or recipient of the product.
Bonsaii offers a 30-day money-back guarantee. During this time, you can return the item without extra fee if there is a manufacturing defect. Returns are free and easy for manufacturing defects; otherwise, the customer is responsible for shipping fees. Products on sale are also returnable.
If the product doesn't meet expectations, email within 30 days of receipt for return or exchange. Your original form of payment will be refunded in full upon completion of the return. After 30 days, orders may be subject to a 20% restocking fee, and all shipping and handling charges will be the customer's responsibility. After 60 days, purchases from Bonsaii are non-refundable.
If you receive a damaged product, notify Bonsaii within 48 hours of delivery. Bonsaii will investigate the claim and notify the freight company. Retain all packaging for inspection. Investigations may take several days, but merchandise replacements will be processed as soon as possible.
For products arriving defective or damaged, Bonsaii's Customer Support Team and Quality Assurance team will assist. Provide your order number and details of the issue via email to customer-care@bonsaii.com. You may be asked to provide a short video or pictures of the defects. Upon preliminary analysis, a brand new replacement will be sent if the defect is confirmed. If the product's condition is misrepresented and it is not defective, you will receive instructions on correct usage.
In line with a policy of continuous development, Bonsaii reserves the right to change product, packing, and documentation specifications without notice.
For any questions or confusions, please contact: customer-care@bonsaii.com.
