HELIX

ELECTRIC HOVERBOARD

OPERATION MANUAL H1-HELX

HELMETS SAVE LIVES!

Always wear a properly fitted helmet that complies with CPSC or CE safety standards when you ride your hoverboard.

Correct Fit: Make sure your helmet covers your forehead.

Incorrect Fit: Forehead is exposed and vulnerable to serious injury.

⚠️ WARNING!

PLEASE READ THE OPERATION MANUAL THOROUGHLY. Failure to follow the basic instructions and safety precautions listed in the operation manual can lead to damage to your Helix, property damage, serious bodily injury, and death.

Thank you for purchasing the Hover-1 Helix electric hoverboard. Please read all instructions carefully before using and retain this manual for future reference.

ATTENTION

  1. Only use the supplied charger from Hover-1 with this hoverboard.
  2. The operating temperature range of the Helix is 32°F - 104°F (0°C - 40°C).
  3. Do not ride on icy or slippery surfaces.
  4. Read the operation manual and warning labels before riding.
  5. Store the Helix in a dry, ventilated environment.
  6. When transporting the Helix, avoid violent crashes or impact.

LOW TEMPERATURE WARNING

Low temperatures will affect the lubrication of moving parts inside the Helix hoverboard, increasing internal resistance. Additionally, the discharge capacity and the capacity of the battery will be significantly decreased.

Use caution when riding the Helix in cold temperatures (below 40°F/4°C). Doing so may increase the risk of mechanical failures of the hoverboard, which may lead to damage to your Helix, other property damage, serious bodily injury, and death.

SAFETY INSTRUCTIONS

? NOTE:

In this manual, the above symbol with the word "NOTE" indicates instructions or relevant facts the user should understand prior to using the device.

⚠️ CAUTION

In this manual, the above symbol with the word "CAUTION" indicates a hazardous situation which, if not avoided, can cause minor or moderate injury.

⚠️ WARNING

In this manual, the above symbol with the word "WARNING" indicates a hazardous situation which, if not avoided, can cause serious injury or death.

SERIAL NUMBER

Please keep your serial number on file for warranty claims as well as proof of purchase.

⚠️ WARNING

Prolonged Exposure to UV rays, rain, and the elements may damage the enclosure materials. Store indoors when not in use.

INTRODUCTION

The Helix hoverboard is a personal transporter. Our production processes are developed with strict testing for each hoverboard. Operating the hoverboard without following the contents of this manual may lead to damage to your hoverboard or bodily injury.

PACKAGE CONTENTS

FEATURES/PARTS

Diagram of the Hover-1 Helix hoverboard with numbered callouts: 1. Left Fender, 2. Left Foot Mat, 3. Battery Indicator, 4. Right Foot Mat, 5. Left Tire, 6. Power Button, 7. Charging Port, 8. Protective Chassis Casing, 9. Right Fender, 10. Right Tire.

OPERATING PRINCIPALS

The Helix uses digital electronic gyroscopes and acceleration sensors to control balance and motion, depending on the user's center of gravity. The Helix also uses a control system to operate the motors that are located within the wheels. The Helix has a built-in inertia dynamic stabilization system that can assist with balance when moving forward and backward, but not while turning.

TIP – To increase your stability, you must shift your weight during turns, especially when entering a turn at higher speeds.

SPECIFICATIONS

Model:H1-HELX
Net Weight:13.77 lbs (6.25 kg)
Max Supported Weight:160 lbs (72.6 kg)
Min Supported Weight:44 lbs (20 kg)
Motor:400W (dual 200W motors)
Max Speed:Up to 7 mph (11.2 km/h)
Max Range:Up to 3 miles (4.8 km)
Max Incline Angle:10°
Min Turning Radius:
Charge Time:Up to 6 hours
Battery Type:Lithium-ion
Battery Voltage:36V
Battery Capacity:4Ah
Power Requirement:AC 100V-240V, 50 Hz/60 Hz
Ground Clearance:1.15 Inches (2.9 cm)
Platform Height:4.5 Inches (11.43 cm)
Tire Size:6.5 Inches (16.51 cm)
Tire Type:Non-pneumatic solid tires
BT ID:D044460
FCC ID:2AANZHELX20B
UL Certification:UL2272 certified

CONTROLS AND DISPLAY

PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY

TURNING YOUR DEVICE ON/OFF

Power On: Place your Helix flat on the floor and press the power button (located on the rear of your Helix) once. Check the LED indicator (located in the center of your Helix). The battery indicator should be lit, indicating the Helix is powered on.

Power Off: Press the power button once.

MAT SENSORS

There are four sensors under the foot mats of your Helix. When riding the hoverboard, you must ensure you are stepping on the foot mats. Do not step or stand on any other area of your hoverboard. The hoverboard may vibrate or spin in one direction if weight and pressure are applied to only one foot mat.

BATTERY INDICATOR

The display board is located in the middle of the Helix.

When the LED light turns red, please recharge the Helix.

RUNNING INDICATOR

When the operator triggers the foot mats, the running indicator LED will light up, which means that the hoverboard has entered the running state. When the hoverboard encounters an error during operation, the running LED light will turn red (for more details, see "SAFETY ALERTS" on page 18).

BLUETOOTH® SPEAKER

The Helix hoverboard has a powerful built-in wireless speaker, so you can play your music while riding.

PAIRING THE SPEAKER

  1. Turn on your hoverboard. The speaker will “ping" to announce that it's waiting for a Bluetooth® connection. This will indicate your hoverboard's speaker is now in pairing mode.
  2. Place the hoverboard and the Bluetooth® device you would like to pair within the operating distance. We recommend keeping the two devices no further than 3 feet (1 meter) apart during pairing.
  3. Ensure Bluetooth® is enabled on your phone or music device. Refer to the manufacturer's instructions for how to enable Bluetooth® on your device.
  4. Once you have activated Bluetooth® on your device, select the option "H1-HELX" from the list of available Bluetooth® devices.
  5. If prompted, enter the PIN code "000000" and confirm the entry.
  6. The speaker will say "paired" when successfully paired.
  7. Please note, pairing mode on the hoverboard will last for two minutes. If no devices are paired after two minutes, the hoverboard speaker will automatically return to standby mode.
  8. If pairing is unsuccessful, turn off the hoverboard first and try again following the previous steps.
  9. If your smartphone is out of range, or the battery is low on your hoverboard, the speaker may disconnect from your device, and the speaker will say “disconnected.” To reconnect, follow the previous steps, or recharge your hoverboard.

NOTE: Once you have paired the hoverboard speaker with a device, the speaker will remember the device and will pair automatically when the device's Bluetooth® is activated within range. You do not need to re-pair any previously connected devices.

Your hoverboard can pair with up to two multi-point devices at a time. You can reconnect a previously paired device without going through the pairing process for up to two devices.

LISTENING TO MUSIC

Once the Bluetooth® speaker is paired to your device, you can stream music wirelessly through it. Select the track you wish to listen to on your device. All volume and track controls will be made using your music device. Should you encounter any problems while streaming, please refer to your device's user manual.

BEFORE RIDING

It is important that you fully understand all the functions of your Helix. If these functions are not used correctly, you will not have full control of your Helix.

Practice using the Helix at slower speeds in a flat, open area before taking the Helix out into public areas.

PRE-RIDE CHECKLIST

⚠️ WARNING

Any Helix that does not work properly can cause you to lose control and fall. Do not ride a Helix with a part that is damaged. Replace the damaged part before riding.

SAFETY PRECAUTIONS

Different localities and countries have different laws about riding electric transportation devices on public roads. You should check with local officials to ensure you are complying with these laws. Hover-1 is not liable for tickets or violations given to riders who do not follow local laws and regulations.

⚠️ WARNING

When you ride in low-visibility conditions such as fog, dusk, or at night, you might be difficult to see, which could lead to a collision. Wear bright, reflective clothing when riding in low-visibility conditions.

⚠️ WARNING

When a hoverboard and a kart attachment (sold separately) are being used together, it is NOT ADVISABLE to ride the combo uphill. If you attempt to ride on a steep incline above 5-10°, a safety mechanism built into the hoverboard will activate, which will shut down your hoverboard automatically. If this happens, dismount your hoverboard, place it on a flat surface, wait 2 minutes, then power your hoverboard on again.

⚠️ WARNING

To reduce the risk of injury, adult supervision is required. Never use in roadways, near motor vehicles, on or near steep inclines or steps, swimming pools, or other bodies of water. Always wear shoes, and never allow more than one rider at a time.

RIDING YOUR HELIX

FAILURE TO FOLLOW ANY OF THE FOLLOWING SAFETY PRECAUTIONS MAY LEAD TO DAMAGE TO YOUR HELIX, DAMAGE TO PROPERTY, VOID YOUR MANUFACTURER WARRANTY, AND MAY CAUSE SERIOUS BODILY INJURY OR DEATH.

Before using your Helix, be sure to familiarize yourself with the operating procedures.

OPERATING YOUR HELIX

Make sure the Helix is fully charged before initial use. For charging instructions, please refer to "CHARGING YOUR HELIX" on page 19.

Stand directly behind your Helix and place one foot on the corresponding foot mat (as shown in the diagram below). Keep your weight on the foot that is still on the ground, otherwise the Helix may begin to move or vibrate, making it difficult to step on evenly with your other foot. When you are ready, shift your weight to the foot already placed on the Helix and step on with your second foot quickly and evenly.

Diagram illustrating the mounting process: A person standing behind the hoverboard, placing one foot on a foot mat, followed by placing the second foot on the other foot mat.

NOTES:

Stay relaxed and step on quickly, confidently, and evenly. Imagine climbing stairs, one foot, then the other. Look up once your feet are even. The hoverboard may vibrate or spin in one direction if weight and pressure are applied to only one foot mat. THIS IS NORMAL.

Find your center of gravity. If your weight is distributed correctly on the foot mats and your center of gravity is level, you should be able to stand on your Helix just as if you were standing on the ground. On average, it takes 3-5 minutes just to get comfortable standing on your Helix and maintaining proper balance. Having a spotter will help you feel more secure. The Helix is an incredibly sensitive device; it senses even the slightest bit of motion. Having any anxiety or reservation about stepping on may cause you to panic and trigger unwanted movement.

When you first begin using your Helix, the fastest way to move in your desired direction is to focus in that direction. You will notice that just thinking about which way you would like to go will shift your center of gravity, and that subtle movement will propel you in that direction.

Your center of gravity determines which direction you move and your speed. Stand straight up to come to a complete stop. As shown in the diagram below, tilt your center of gravity in the direction you wish to move.

To turn, focus on the direction you wish to turn and stay relaxed. Apply pressure on your right foot to turn right and apply pressure on your left foot to turn left.

⚠️ WARNING

To avoid danger, do not turn sharply or at high speeds. Do not turn or ride quickly along slopes, as it may cause injury.

As you get comfortable on the Helix, you will notice it becomes easier to maneuver. Remember at higher speeds, it is necessary to shift your weight when making turns to maintain your stability.

Bend your knees if you encounter bumps or uneven surfaces, then dismount and carry your hoverboard to a safe operating surface.

Diagram showing three states of hoverboard operation based on center of gravity: 'Move Backward' (indicated by tilting backward), 'Stop' (balanced), and 'Move Forward' (indicated by tilting forward).

NOTES:

Try staying relaxed and focus on finding your center of gravity to maintain full control of your Helix.

Dismounting your hoverboard can be one of the easiest steps, yet when done incorrectly, may cause you to fall. To properly dismount from a stopped position, lift your dominant leg up and set your foot down on the ground behind you (STEP BACK). Then, step off the hoverboard with your other foot, as shown in the diagram below.

Diagram illustrating the dismounting process: A person stepping off the hoverboard by lifting one foot back, then stepping off with the other foot.

⚠️ WARNING

Make sure to lift your feet completely off the foot mat to clear the hoverboard when stepping back to dismount. Failure to do so may send the hoverboard into a tailspin.

SPEED AND WEIGHT LIMITATIONS

Speed and weight limits are set for your own safety. Please abide by the limits listed here in the manual.

⚠️ WARNING

Riding the Helix while exceeding the weight limit may increase the possibility of injury or product damage.

NOTES:

When max speed is reached, the Helix will beep to alert the user and tilt the rider slowly back to prevent injury.

OPERATING RANGE

The Helix can travel up to 3 miles on a fully charged battery under ideal conditions. The following are some of the major factors that will affect the operating range of your Helix.

BALANCE & CALIBRATION

If your Helix is unbalanced, vibrating, or not turning properly, you can follow the steps below to calibrate it:

  1. First, place the Helix on flat ground or the floor. The foot mats should be even with each other and not tilted forward or backward. Make sure the charger is not plugged in and the hoverboard is turned off.
  2. Press and hold the power button for a total of 10-15 seconds. The hoverboard will turn on, and the battery indicator will light up.
  3. After the light flashes 5 times consecutively, you may release the power button. Turn the hoverboard off and then back on. Calibration is now complete.

SAFETY ALERTS

If a system error occurs or an improper operation is performed while riding the Helix, the device will alert the user in a variety of ways.

You will notice the running indicator light will turn red and you will hear a beep sound, alerting you to take precaution and cease operation. The hoverboard may stop suddenly.

The following are common occurrences that will produce safety alerts. These notices should not be ignored, and appropriate action should be taken to correct any improper operation, failure, or errors.

⚠️ WARNING

When the Helix turns off during a safety alert, all operation systems will halt. Do not attempt to ride the Helix when the system initiates a stop. Turn your Helix off and back on to unlock it from a safety lock.

CHARGING YOUR HELIX

BATTERY CARE / MAINTENANCE

BATTERY SPECIFICATIONS

BATTERY MAINTENANCE

⚠️ WARNING

Failure to follow the safety precautions listed below could lead to serious bodily injury or death.

⚠️ WARNING

SEEK IMMEDIATE MEDICAL ASSISTANCE IF YOU ARE EXPOSED TO ANY SUBSTANCE THAT IS EMITTED FROM THE BATTERY.

CARE & MAINTENANCE

⚠️ WARNING

Avoid using water or other liquids for cleaning. If water or other liquids enter the Helix, it will cause permanent damage to the internal components.

⚠️ WARNING

Users who disassemble the Helix without permission from Hover-1 will void the warranty.

FCC STATEMENT

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Please note that changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

FCC INSTRUCTIONS FOR A CLASS B DIGITAL DEVICE OR PERIPHERAL

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

WARRANTY

For warranty information, please visit us at www.hover-1.com

Manufacturer: DGL Group, Ltd.
2045 Lincoln Highway, Edison, NJ 08817

Affix Serial Number Label Here:

Connect with Us

@Hover1Rideables

@RideHover1

@RideHover1

www.Hover-1.com

Models: H1-HELX Electric Hoverboard, H1-HELX, Electric Hoverboard, Hoverboard

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References

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