Hover-1 Helix Electric Scooter

Operation Manual H1-HELX

Introduction

The Hover-1 Helix is a personal transporter. Our technology and production processes are developed with strict testing for each Helix scooter. Operating the Helix without following the contents of this manual may lead to damage to your Helix or bodily injury.

This manual is designed to give you the information you need for the safe operation and maintenance of your Helix. Please read it thoroughly before riding your Helix.

Package Contents

Features/Parts

Diagram Description: An illustration of the Hover-1 Helix with numbered callouts pointing to: 1. Fender, 2. Left Foot Mat, 3. Battery Indicator, 4. Right Foot Mat, 5. Tire, 6. Power Button, 7. Charge Port, 8. Protective Chassis Casing.

Operating Principals

The Helix uses digital electronic gyroscopes and acceleration sensors to control balance and motion, depending on the user's center of gravity. The Helix also uses a control system to drive the motors that are located within the wheels. The Helix has a built-in inertia dynamic stabilization system that can help assist with balance when moving forward and backwards, but not while turning.

? TIP - To increase your stability, you must shift your weight in order to overcome the centrifugal force during turns, especially when entering a turn at higher speeds.

⚠️ WARNING: Any Helix that does not work properly can cause you to lose control and fall. Inspect the entire Helix thoroughly before every ride, and do not ride it until any problems have been corrected.

Specifications

Model: Hover-1™ Helix (H1-HELX)
Net Weight: 16.3 lbs (7.4kg)
Load: 44-160 lbs (20-72.5 kg)
Max Speed: Up to 7.4 mph (11.9 km/h)
Max Distance Range: Up to 3.6 miles (5.79 km)
Max Incline Angle: 10°
Minimum Turning Radius:
Charge Time: Up to 6 hours
Battery Type: Lithium-ion
Battery Voltage: 36 V
Battery Capacity: 2.0 Ah
Power Requirement: AC 100-240V, 50-60 Hz
Ground Clearance: 1.81 Inches (4.6 cm)
Platform Height: 4.72 Inches (12 cm)
Tire Type: Non-Pneumatic Solid Tires
BT ID: D034634
FCC ID: 2AANZHELX

Controls and Display

Turning Your Device On/Off

Power On: Take your Helix out of the box and place it flat on the floor. Press the power button (located on the rear of your Helix) once. Check the LED indicator (located in the center of your Helix). The battery indicator light should be lit, indicating the Helix is powered on.

Power Off: Press the power button once.

Mat Sensor

There are four sensors under the foot mats on your Helix. When riding the scooter, you must ensure you are stepping on the foot mats. Do not step or stand on any other area of your scooter. The Helix may vibrate or spin in one direction, if weight and pressure are applied to only one foot mat.

Battery Indicator

The display board is located in the middle of the Helix.

When the LED light turns red, please recharge the Helix.

Bluetooth Speaker

The Helix has powerful built-in wireless speakers so you can play your music while riding.

Pairing the Speaker

  1. Turn on your Helix and the speakers will “Ping” to announce that it's waiting for a Bluetooth® connection. This will indicate your Helix speaker is now in pairing mode.
  2. Place the Helix and the Bluetooth® device to which you would like to pair it within the operating distance. We recommend keeping the two devices no further than 3 feet apart during pairing.
  3. Ensure Bluetooth® is enabled on your phone or music device. Refer to manufacturer's instructions for how to enable Bluetooth® on your device.
  4. Once you have activated Bluetooth® on your device, select the option "H1-HELX" from the list of available Bluetooth® devices.
  5. If required, enter the PIN code "000000" and confirm the entry.
  6. The Helix will say "Paired" when successfully paired.
  7. Please note, pairing mode on the Hover-1 will last for two minutes. If no devices are paired after two minutes, the Helix speaker will automatically return to standby mode.
  8. If pairing is unsuccessful, turn off the Helix first and re-pair following the aforementioned steps.
  9. If your smart phone is out of range, or the battery is low on your Helix, your speaker may disconnect from your smart device, and the Helix will say "Disconnected." To reconnect, follow the aforementioned steps, or recharge your scooter.

NOTE: Once you have paired the Helix speaker with a device, the speaker will remember this device and will pair automatically when the device's Bluetooth® is activated and in range. You do not need to re-pair any previously connected devices.

Your scooter can pair up to two multi-point devices. You can reconnect a previously paired device without going through the pairing or PIN process on up to two devices.

Listening to Music

Once the Helix Bluetooth speaker is paired to your device, you can stream music wirelessly through it. Only one speaker will play music as the other speaker is strictly for safety alerts from your Hover-1. Select the track you wish to listen to on your device to listen via the speaker. All volume and track controls will be made using your music device. Should you encounter any problems while streaming, please refer to your device's user manual.

Before Riding

It is important that you fully understand all elements of your Helix. If these elements are not used correctly, you will not have full control of your Helix. Before you ride, learn the functions of the various mechanisms on your scooter.

Practice using these elements of your Helix at slower speeds in a flat, open area before taking the Helix out in public areas.

Pre-Ride Checklist

Ensure that your Helix is in proper working order each and every time you ride. If a part of the scooter does not function correctly, please contact our Customer Support Center.

⚠️ WARNING: Any Helix that does not work properly can cause you to lose control and fall. Do not ride a Helix with a part that is damaged; replace the damaged part before riding.

Safety Precautions

Different localities and countries have different laws governing riding on public roads, and you should check with local officials to ensure you are complying with these laws.

Hover-1 is not liable for tickets or violations given to riders who do not follow local laws and regulations.

Your Helix is not equipped with reflectors. It is not recommended that you ride in conditions of low visibility.

⚠️ WARNING: When you ride in low-visibility conditions such as fog, dusk, or night, you might be difficult to see, which could lead to a collision. In addition to keeping your headlight on, wear bright, reflective clothing when riding in poor lighting conditions.

Think about safety when you ride. You can prevent many accidents if you think about safety. Below is a helpful checklist for Compact riders.

Safety Checklist

Riding Your Helix

FAILURE TO FOLLOW ANY OF THE FOLLOWING SAFETY PRECAUTIONS CAN AND MAY LEAD TO DAMAGE TO YOUR HELIX, VOID YOUR MANUFACTURER WARRANTY, LEAD TO PROPERTY DAMAGE, CAUSE SERIOUS BODILY INJURY, AND CAN LEAD TO DEATH.

Before using your Helix, be sure to familiarize yourself with the operating procedures.

Operating Your Helix

Make sure the Helix is fully charged before initial use. For charging instructions, please follow details under CHARGING YOUR HELIX.

Stand directly behind your Helix and place one foot on the corresponding foot mat (as described in the diagram below). Keep your weight on the foot which is still on the ground, otherwise the Helix may begin to move or vibrate, making it difficult to step on evenly with your other foot. When you are ready, shift your weight to the foot already placed on the Helix and step on with your second foot quickly and evenly (as described in the diagram below).

Diagram Description: Two diagrams showing the process of stepping onto the Helix. First, one foot on the rear mat. Second, the other foot stepping onto the front mat. An arrow indicates the transition.

? NOTES: Stay relaxed and step on quickly, confidently and evenly. Imagine climbing stairs, one foot, then the other. Look up once your feet are even. The Helix may vibrate or spin in one direction, if weight and pressure are applied to only one foot mat. THIS IS NORMAL.

Find your center of gravity. If your weight is distributed correctly on the foot mats and your center of gravity is level, you should be able to stand on your Helix just as if you were standing on the ground.

On average, it takes 3-5 minutes just to get comfortable standing on your Helix and maintaining proper balance. Having a spotter will help you feel more secure. The Helix is an incredibly intuitive device; it senses even the slightest bit of motion, so having any anxiety or reservation about stepping on may cause you to panic and trigger unwanted movement.

When you first begin using your Helix, the fastest way to move in your desired direction is to focus in that direction. You will notice that just thinking about which way you would like to go will shift your center of gravity, and that subtle movement will propel you in that direction.

Your center of gravity determines which direction you move, accelerate, decelerate, and come to a complete stop. As described in the diagram below, tilt your center of gravity in the direction you wish to move.

Diagram Description: Three side-view illustrations of the Helix with a rider. The first shows the rider leaning back to move backward. The second shows the rider balanced upright for stopping. The third shows the rider leaning forward to move forward. Labels: "Move Backward", "Stop", "Move Forward".

⚠️ WARNING: Do not turn sharply or at high speeds to avoid danger. Do not turn or ride quickly along slopes, as it may cause injury.

As you get comfortable on the Helix, you will notice it becomes easier to maneuver. Remember at higher speeds, it is necessary to shift your weight to overcome the centrifugal force.

Bend your knees if you encounter bumps or uneven surfaces, then dismount and carry your Helix to a safe operating surface.

Dismounting Your Helix

Dismounting your Helix can be one of the easiest steps, yet when done incorrectly, may cause you to fall. To properly dismount, from a stopped position, lift one leg up and set your foot back down on the ground (STEPPING BACK). Then step off completely as described in the following diagram.

Diagram Description: Two diagrams showing the dismount process. First, the Helix is stopped, one foot is on the rear mat. Second, the rider steps off backward, lifting both feet clear.

⚠️ WARNING: Make sure to lift your feet completely off the foot mat to clear the Helix when stepping back to dismount. Failure to do so may send the Helix into a tailspin.

Weight and Speed Limitations

Speed and weight limits are set for your own safety. Please do not exceed the limits listed here in the manual.

Operating Range

The Helix can travel a distance up to 3.96 miles on a fully charged battery in ideal conditions. The following are some of the major factors that will affect the operating range of your Helix.

⚠️ WARNING: Overweight exertion on the Helix may increase possibility of injury or product damage.

? NOTES: To prevent injury, when max speed is reached, the Helix will beep to alert the user and tilt the rider slowly back.

Balance & Calibration

If your Helix is unbalanced, vibrating, or not turning properly, you can follow the below steps to calibrate it.

  1. First, place the Helix on a flat, horizontal surface such as the floor or a table. The foot mats should be even with each other and not tilted forward or backward. Make sure the charger is not plugged in and the board is turned off.
  2. Press and hold the ON/OFF button for a total of 15 seconds. The scooter will turn on, lighting the battery indicator on the board.
  3. After the light flashes 5 times consecutively you may release the ON/OFF button.
  4. Turn the board off and then turn the board back on. Calibration will now be completed.

Safety Alerts

While riding your Helix, if there is a system error or improper operation performed, the Helix will prompt the user in a variety of ways.

You will hear a beep sound alerting you to take precaution and cease operation, which may make the device stop suddenly.

The following are common occurrences where you will hear the Safety Alerts. These notices should not be ignored, but appropriate action should be taken to correct any illegal operation, failure or errors.

⚠️ WARNING: When the Helix turns off during a Safety Alert, all operation systems will halt. Do not continue attempting to ride the Helix when the system initiates a stop. Turn your Helix off and back on to unlock it from a Safety Lock.

Charging Your Helix

Charging the Helix

Battery Care / Maintenance

Battery Specifications

Battery Maintenance

The lithium-ion battery is built into the Helix. Do not disassemble the Helix to remove the battery or attempt to separate it from the Helix.

To preserve natural resources, please recycle or dispose of batteries properly. This product contains lithium-ion batteries. Local, state, or federal laws may prohibit disposal of lithium-ion batteries in ordinary trash. Consult your local waste authority for information regarding available recycling and/or disposal options.

⚠️ WARNING: Failure to follow the safety precautions listed below could lead to serious bodily injury and/or death.

⚠️ WARNING: SEEK IMMEDIATE MEDICAL ASSISTANCE IF YOU ARE EXPOSED TO ANY SUBSTANCE THAT IS EMITTED FROM THE BATTERY.

Care & Maintenance

⚠️ WARNING: Avoid using water or other liquids for cleaning. If water or other liquids enter the Helix, it will cause permanent damage to the internal components.

⚠️ WARNING: Users who disassemble the Helix scooter without permission will void the warranty.

Design

Hover-1 Helix is designed to be easily controlled, providing a safe stable form of travel. With a zero degree turning radius, you can operate the Helix in narrow spaces without moving forward at all. The built-in sensors are responsive with a balancing system. Accelerate or decelerate simply by applying pressure with your feet or by leaning. Two driver motors are controlled independently or with both feet for easy turns, rotations and smooth braking. The Helix only requires 6 hours of charging for a full charge.

Performance

Hover-1 Helix is a two-wheel balancing electric scooter. It provides a convenient, stable form of transportation, responsive to weight and angles, making it easier and safer to control, allowing you to travel up to 3.6 miles at up to 7.4 mph.

Helmet Safety

Helmets Save Lives!

Always wear a properly fitted helmet that complies with CPSC or CE safety standards when you ride your scooter.

Correct Fitting:

Make sure your helmet covers your forehead.

Incorrect Fitting:

Forehead is exposed and vulnerable to serious injury.

General Warnings & Attention

⚠️ WARNING! PLEASE READ THE USER MANUAL THOROUGHLY. Failure to follow the basic instructions and safety precautions listed in the user manual can lead to damage to your Helix, other property damage, serious bodily injury, and even death.

Thank you for purchasing the Hover-1 Helix Electric Scooter. Please read all instructions carefully before using and retain this manual for future use and reference.

This manual applies to the Helix Electric Scooter.

ATTENTION

  1. Use only the supplied charger with this scooter. Charger Manufacturer: Shenzhen Fuyuandian Power Co. Ltd Model: FY0184200400
  2. The operating temperature range of the Helix is 32-113° F (0-45° C).
  3. Do not ride on icy or slippery surfaces.
  4. Read the user manual and warning labels before riding.
  5. Store the Helix in a dry, ventilated environment.
  6. When transporting the Helix, avoid violent crashes or impact.

Low Temperature Warning

Low temperature will affect the lubrication of moving parts inside the Helix scooter, increasing internal resistance. At the same time, in low temperatures, the discharge capacity and the capacity itself of the battery will be significantly decreased.

Use caution when riding the Helix in cold temperatures (below 40 degrees F).

Doing so may increase the risk of mechanical failures of the scooter, which may lead to damage to your Helix, other property damage, serious bodily injury and even death.

Safety Instructions

? NOTES: In this manual, the above symbol with the word “NOTES" indicates instructions or relevant facts the user should remember prior to using the device.

⚠️ CAUTION!: In this manual, the above symbol with the word “CAUTION” indicates a hazardous situation which, if not avoided, can cause minor or moderate injury.

⚠️ WARNING!: In this manual, the above symbol with the word “WARNING" indicates a hazardous situation which, if not avoided, can cause death or serious injury.

SERIAL NUMBER

Please keep the serial number on file for warranty claims as well as proof of purchase.

⚠️ WARNING!: Prolonged Exposure to UV Rays, Rain and the Elements May Damage the Enclosure Materials. Store Indoors When Not in Use.

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