Eufy RoboVac 11S, 11S Max, 15C Max Owner's Manual

Important Safety Instructions

To reduce the risk of injury or damage, read these safety instructions carefully and keep them at hand when setting up, using, and maintaining this device.

WARNING SYMBOLS USED

This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death.

WARNING - To reduce the risk of fire or injury:

• For household use only.
• Use only as described in this manual. Only use attachments recommended by the manufacturer.
• Do not unplug the device by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle the plug or the device with wet hands.
• Keep hair, loose clothing, fingers, and all parts of your body away from open and moving parts.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
• Do not use the device on wet surfaces.
• Do not use without the dust collector and/or filters in place.
• Prevent unintentional starting by ensuring the switch is in the off-position before picking up or carrying the device.
• Under extreme conditions, liquid may eject from the battery; if this occurs, avoid all contact. If contact accidentally occurs, thoroughly wash with water and soap. If the liquid makes contact with your eyes, seek medical help immediately. Liquid from the battery may cause irritation or burns.
• Do not expose the device to fire or excessive temperatures. Exposure to fire or temperatures above 130°C / 265°F may cause explosion.
• Follow the charging instructions in this manual and do not charge the battery pack or appliance outside of the temperature range specified. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
• Do not modify or attempt to repair the device except as indicated in the instructions for use and care.
• The plug must be removed from the socket-outlet before cleaning or maintaining the device.
• The device contains a battery that is only replaceable by a skilled professional.
• The device must be disconnected from the supply mains when removing the battery.
• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
• The device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the device in a safe way and understand the hazards involved.
• Children should be supervised to ensure they do not play with the device.
• Cleaning and maintenance shall not be performed by children without adult supervision.
• For the purposes of recharging the battery, only use the detachable power supply unit (US: GSCU0600S019V12E EU: GSCV0600S019V12E UK: GSCB0600S019V12E AU: GSCS0600S019V12E) provided with the device.
• The battery must be removed before the device is disposed of. To remove the battery from the device, unscrew the battery cover on the bottom using a screwdriver.
• The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.
• The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit shall be disposed of.
• The device is for indoor use only.
• The device is not a toy. Do not sit or stand on the device. Small children and pets should be supervised when the device is operating.
• Clean with a cloth dampened with water only.
• Do not use the device to pick up anything that is burning or smoking.
• Do not use the device to clean up spills of bleach, paint, chemicals, or anything wet.
• Before using the device, pick up objects like clothing and loose paper. Lift up cords for blinds or curtains, and move power cords and fragile objects out of the way. If the device passes over a power cord and drags it, an object could be pulled off a table or shelf.
• If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation.
• Do not place anything on top of the device.
• Be aware that the device moves around on its own. Take care when walking in the area where the device is operating to avoid stepping on it.
• Do not operate the device in areas with exposed electrical outlets on the floor.
• Do not expose the electronics of the device, its battery, or the integrated Charging Base. There are no user-serviceable parts inside.
• Do not use the device on an unfinished, unsealed, waxed or rough floor. It may result in damage to the floor and the device. Use only on hard floor surfaces or low-pile carpet.
• The device has been designed to be used on floors without scratching them. We still recommend that you test the device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.

SAVE THESE INSTRUCTIONS

About Your RoboVac

What's in the Box

• RoboVac
• Charging Base
• Remote Control (AAA Battery ×2) *Only available for 11S (T2108) and 11S Max (T2126)
• Power Adapter
• Cleaning Tool
• Side Brush (×1)
• Owner's Manual & Other Documents

RoboVac Anatomy

A. Top & Side

• Bumper
• Auto-Cleaning Start/Pause Button
• Infrared sensor
• Dust collector
• Dust collector release button
• Side brush
• Main power switch (On/Off)

B. Bottom

• Charging contact pins
• Battery compartment
• Brush guard
• Rolling brush
• Drop sensors
• Swivel wheel
• Wheels

C. Dust Box

• Pre-filter
• High-performance filter
• Foam filter
• 3-in-1 Filter (For 11S Max (T2126) & 15C Max (T2128))

D. Charging Base

• Status light
• Power cord storage compartment
• Power socket

E. Remote Control

• Display panel
• Start Auto cleaning/Stop cleaning
• Adjust suction power level in Auto and Quick Cleaning modes
• Start Quick cleaning
• Start Spot cleaning
• Start Edge cleaning
• Return RoboVac to Charging Base
• Schedule Auto cleaning start time
• Adjust time

F. Remote Control Display

• Clock
• Auto cleaning mode selected
• Spot cleaning mode selected
• Edge cleaning mode selected
• Quick cleaning mode selected
• Standard suction power enabled
• BoostIQ™™ dynamic suction power enabled
• Max suction power enabled
• Scheduled cleaning time

Using Your RoboVac

LED Indication

Important Tips Before Use

1. Install the side brush before use.
2. Remove the foam blocks beside the bumper before use.
3. Place the Charging Base on a hard, level surface and against a wall.
4. Remove objects within 3ft / 1 m of the left and right side and within 6ft / 2 m of the front of the Charging Base. If you cannot remove the objects, check whether RoboVac can return to the Charging Base normally; if not, contact eufy customer service for help.
   • Do not place the Charging Base within 3ft / 1m from the stairs or cliff.
5. Connect the round connector of the adapter into the power socket on the Charging Base and the other end into a wall outlet.
   • When the Charging Base connects to AC power, the LED indicator on the Charging Base is SOLID WHITE.
6. Turn on the main power switch on the bottom of RoboVac.

Charge Your RoboVac

RoboVac has a pre-installed rechargeable battery that has to be fully charged before use.

1. Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base.
2. Install 2 AAA batteries before using the remote control for the first time. Make sure the positive and negative ends are facing the correct polarity direction as marked in the battery compartment.

Note:

• Always keep the Charging Base plugged in, otherwise RoboVac will not automatically return to it.
• It is strongly recommended to place physical barriers in front of fireplaces and certain areas (i.e. air vents) that may cause damage to RoboVac if entered.
• Remove power cords and small objects from the floor that may entangle RoboVac.
• Fold tasseled edges of rugs underneath to prevent tangling RoboVac. Avoid cleaning dark-colored high-pile rugs or rugs thicker than 1.02 in / 26 mm as they may cause RoboVac to malfunction.
• Keep RoboVac away from wet areas during cleaning.
• RoboVac may climb on top of objects less than 0.63 in / 16 mm in height. Remove these objects if possible.
• Anti-drop sensors prevent RoboVac from tumbling down stairs and steep drops. They may work less effectively if dirty or used on reflective/very dark-colored floors. It is recommended to place physical barriers to block off areas where RoboVac may fall, such as stairs covered by carpets or the rounded edges of wood floors.

Start / Stop Cleaning

1. Press on RoboVac or on the remote control to start cleaning in Auto Mode.
2. Press on RoboVac or on the remote control to stop cleaning.
3. RoboVac will return to the Charging Base automatically when the battery level becomes low or when RoboVac finishes cleaning. Press to return RoboVac to the Charging Base.

Select a Cleaning Mode

A. Auto cleaning

RoboVac optimizes its cleaning path by selecting different cleaning modes automatically until cleaning is complete. This is the most commonly used cleaning mode.

Press on RoboVac or Ⓐ / on the remote control to start cleaning in Auto Mode for 11S (T2108) and 11S Max (T2126). You can control 15C Max (T2128) via eufy Clean app.

By default, RoboVac starts in Auto cleaning mode when it is turned on.

B. Spot cleaning

RoboVac intensively cleans a specific area in a spiral pattern, useful if there is a concentrated area of dust or debris. In Spot mode, RoboVac will stop cleaning after 2 minutes.

Press on the remote control to start cleaning in Spot mode.

C. Edge cleaning

RoboVac reduces its speed when it detects a wall and then follows the wall to ensure the edge is cleaned thoroughly. In Edge mode, RoboVac will clean for 20 minutes and return to the Charging Base.

Press on the remote control to start cleaning in Edge mode.

D. Quick cleaning

RoboVac will automatically stop cleaning after 30 minutes and return to the Charging Base in this mode. If any small room or area needs to be cleaned, it is recommended to select this mode to save time and power.

Press on the remote control to start quick cleaning mode.

E. Manual cleaning

You can direct RoboVac to clean a particular area by using the directional buttons on the remote control.

• Move forward
• Turn left
• Turn right
• Move backward

BoostIQ™™ Feature

When the BoostIQ™™ feature is enabled, RoboVac will automatically increase the suction power if it detects stronger power is needed to ensure the best clean. BoostIQ™™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time, but increase the noise level. If the vacuuming noise caused by BoostIQ™™ disturbs you, you can disable this feature. This feature only works in Auto and Quick cleaning modes.

In Auto or Quick cleaning mode, press & on the remote control repeatedly to adjust the suction power level.

• The corresponding icon is displayed on the remote control.

When RoboVac starts cleaning in Auto or Quick cleaning mode the next time, it will clean according to the suction power level you previously selected.

Set Time and Scheduled Cleaning

Set Time

• Make sure the time is set correctly to your local time before setting a scheduled cleaning.
• For 15C Max (T2128) without the remote controller, you can directly set time and scheduled cleaning via eufy Clean app.
• Make sure the main power switch on the bottom of RoboVac is turned on.
• Press on the remote control. The time will blink on the display.
• Press <> to set the "hour" and "minute".
• Press or to save the setting. RoboVac will BEEP ONCE to indicate the time has been set.
• To ensure the time is set successfully, make sure RoboVac is turned on. You will hear a beep when the time has been set.

Set a Scheduled Cleaning

You can schedule RoboVac to start cleaning at a specified time.

Before setting a scheduled cleaning, make sure the time has been set correctly to your local time; refer to the previous section "Set Time" for how to set the time.

1. Make sure the main power switch on the bottom of RoboVac is turned on.
2. Press on the remote control. The time will blink on the display.
3. Press <> to set the "hour" and "minute".
4. Press or to save the setting. RoboVac will BEEP ONCE to indicate the schedule has been set.
5. To cancel a previously scheduled clean, press and hold for 3 seconds until RoboVac beeps twice and the icon disappears.
6. To ensure the schedule is set successfully, make sure RoboVac is turned on. You will hear a beep when the schedule has been set.

Cleaning and Maintenance

For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning/replacement frequency will depend on your usage habits of RoboVac.

Recommended Cleaning and Replacement Frequency

Clean the Dust Collector and Filters

For 11S (T2108):

1. Press the dust collector release button to remove the dust collector.
2. Open the dust collector and remove the filters.
3. Wash the dust collector, pre-filter and foam filter with water. Be sure to wash them with care and air-dry them thoroughly before reassembling.
4. Do not wash the high-performance filter with water, as it may damage the filter and reduce the suction power. Do not use a brush, hot water, or any detergent to clean the filter.

For 11S Max (T2126) & 15C Max (T2128):

1. Press the dust collector release button to remove the dust collector.
2. Open the dust collector and remove the filters.
3. Wash the dust collector, pre-filter and foam filter with water. Be sure to wash them with care and air-dry them thoroughly before reassembling.
4. Do not wash the 3-in-1 filter with water, as it may damage the filter and reduce the suction power. Do not use a brush, hot water, or any detergent to clean the filter.

Clean the Rolling Brush

1. Turn off the main power switch.
2. Flip RoboVac over.
3. Remove the brush guard by pressing the tabs.
4. Lift the rolling brush out.
5. Clean the rolling brush with the cleaning tool.
6. Reinstall the rolling brush and brush guard.

Clean the Side Brush

1. Turn off the main power switch.
2. Remove the side brush by pulling it upwards.
3. Clean the side brush.
4. Reinstall the side brush.

Replace the Side Brush

1. Turn off the main power switch.
2. Remove the side brush by pulling it upwards.
3. Install the new side brush by pressing it down until it clicks into place.

Clean the Bumper, Sensors and Charging Pins

• Wipe the bumper, sensors, and charging pins with a dry cloth.

Clean the Swivel Wheel

• You can clean the swivel wheel with water.
• Use the swivel wheel only when it is completely dry.

Troubleshooting

Frequently asked questions:

The solutions below are for general questions. If your problem persists, visit www.eufylife.com or contact support@eufylife.com for help.

Error Tones

When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator on RoboVac will be solid or flashing.

Specifications

Customer Service

• Contact Us
• Email: support@eufylife.com
• Website: www.eufylife.com
• Phone Numbers:
• (US/CA) +1 (800) 994 3056
• (UK) +44(0) 1604 936200
• (DE) +49(0) 69 9579 7960
• (日本)+81 034455 7823
• For more support phone numbers, please visit: https://support.eufylife.com/s/phonecontactus
• For tutorial videos, FAQs, manuals, and more information, please visit: https://support.eufylife.com
• Social Media:
• f @EufyOfficial
• @EufyOfficial
• @EufyOfficial
• @EufyOfficial