DIRECTV for BUSINESS™ Remote App
Available for both iOS and Android™
QUICK START GUIDE
The DIRECTV FOR BUSINESS™ Remote App gives Public, Business and Private Viewing customers control of all their DIRECTV® Receivers from just one tablet (iOS or Android).
- Quickly identify receivers with custom names
- See what's playing on all TVs from one screen
- Channel surf using the DIRECTV programming guide
- View all current and upcoming sports schedules
- Group receivers to change the channel on multiple TVs at once
DIRECTV FOR BUSINESS™ REMOTE APP SETUP
Check Receiver Enablement
Screenshot of the DIRECTV receiver's 'External Devices' menu, showing 'External Access' and 'Current Program' set to 'Allow'. It also lists the menu paths for H44 receivers (Menu ⚙️ > Settings ⚙️ > Receiver Settings ⚙️ > External Devices ?) and other models (Menu ⚙️ > Settings ⚙️ > Whole Home ? > External Devices ?).
- Confirm External Access and Current Program are set to "Allow".
- For H44 receivers, press "Menu" ⚙️ and select:
- Settings ⚙️
- Receiver Settings ⚙️
- External Devices ?
- For other receiver models, press "Menu" ⚙️ and select:
- Settings ⚙️
- Whole Home ?
- External Devices ?
Download and Sign In to the App
Screenshot illustrating how to download the DIRECTV FOR BUSINESS app from the Apple App Store or Google Play Store.
- From your tablet, go to the Apple App Store or Google Play Store.
- Search for "DIRECTV FOR BUSINESS".
- Download the DIRECTV FOR BUSINESS™ Remote App.
- Launch the DIRECTV FOR BUSINESS™ Remote App.
- Enter the email address and password registered at directv.com/myaccount/registration and sign in.
Check Receiver Network Connection
Screenshot of a DIRECTV receiver status screen displaying 'SWIM Connected' and 'Internet Connected'.
- Press the DASH "➖" button on the remote. (For H44 receivers, press "➖" twice).
- The screen should display "SWiM Connected" and "Internet Connected".
- If not connected, call DIRECTV at 888.388.4249 or your Dealer.
Register Your DIRECTV Account
Screenshots of the DIRECTV account registration process, detailing fields for business name, contact information, and password setup.
Register your customer's DIRECTV account at directv.com/myaccount/registration:
- In the "Last Name/Business Name" field, enter the business name exactly as it appears on the DIRECTV account.
- The email address and password provided will be used to activate the DIRECTV FOR BUSINESS™ Remote App.
Account Registration Details:
Let's create your online ID and Password.
- Start by entering the last name or business name on the account.
- Enter 2 of the following 3 fields: [Last 4 digits on card number], [Account Number], [Other field - unclear from image].
- New email ID: [Field for new email ID]
- Confirm new email ID: [Field for confirming email ID]
- Password: [Field for password]. Password must be 8-24 characters long and have at least one uppercase letter.
- Retype new password: [Field for retyping password]
- Save user ID on this device [Checkbox]
Screenshot of the DIRECTV sign-in page for user ID and password.
DIRECTV FOR BUSINESS™ REMOTE APP SETUP (continued)
View all receivers in homescreen, name receivers and establish receiver groups, and change channels from homescreen, guide, sports schedule or custom modules!
Screenshots of the DIRECTV for BUSINESS Remote App interface, demonstrating the homescreen with named receivers, the channel guide with sports categories, and custom module options.
Visual representation of a DIRECTV remote control with numbered keys, directional pad, and function buttons.
FREQUENTLY ASKED QUESTIONS
Is there a cost for the DIRECTV FOR BUSINESS™ Remote App?
- The app is available for free through the Apple App Store or Google Play Store.
- There is no recurring monthly fee for the app.
- If additional equipment or professional installation is required, there may be additional, one-time charges.
What commercial account types may use the DIRECTV FOR BUSINESS™ Remote App?
- The app is intended for Public, Business and Private Viewing segments.
What equipment is required?
- The customer/account must have compatible DIRECTV® HD Receivers (models H21, H23, H24, H25, H44, HR20, HR21, HR22, HR23 and/or HR24).
- Receivers must be broadband connected with a DIRECTV Ethernet to Coax Adapter (DECA) and Wireless Router.
- iPads running iOS 12.1 & above; Android tablets running Android 7.1 & above.
Is a version available for other devices (iPhones, Android phones and Amazon devices)?
- Currently, the app is only available for compatible iPads and Android tablets.
Are there any minimum programming or package requirements?
- Must have HD to use the DIRECTV FOR BUSINESS™ Remote App.
Does the app work with all DIRECTV platforms and equipment?
- SWiM network is required.
- Must have compatible DIRECTV HD Receivers.
- Please note: The app will not work with COM Systems or other headend solutions.
What does "Connected Receiver" mean?
- Because the DIRECTV FOR BUSINESS™ Remote App leverages the internet to send and receive information from each receiver, customer receivers must be connected to the internet via local network for the app to function.
- To connect receiver(s), customer must use a DIRECTV Ethernet to Coax Adapter (DECA), also known as a Commercial Connection Kit (CCK).
Why is a wireless router required for the DIRECTV FOR BUSINESS™ Remote App?
- Tablets require wireless internet access to interact with DIRECTV-connected Receivers.
- Please note: Both the tablet and the receivers must be connected to the same local network to operate.
Is this the same app as residential?
- No, the DIRECTV FOR BUSINESS™ Remote App is specific to DIRECTV commercial accounts.
I received the following error message when trying to register my account at directv.com/myaccount/registration:
"We could not find your DIRECTV account. Please check that all the information you entered is correct."
- In the "Last Name/Business Name" field, enter the business name exactly as it appears on the DIRECTV account.
- The issue could be as simple as an extra space, missing special character, differing case type, or a misspelled name.
I need to update email address or password but receive an error message when logging into DIRECTV FOR BUSINESS™ Remote App.
- Update username (email address) and password at directv.com, select SIGN IN and Manage profile.
- If still experiencing issues, call ? 888.388.4249 to assist with changes or further troubleshooting.
