DIRECTV for BUSINESS™ Remote App

Quick Start Guide

The DIRECTV FOR BUSINESS™ Remote App provides Public, Business, and Private Viewing customers with control over all their DIRECTV Receivers from a single tablet (iOS or Android).

Key Features:

• Quickly identify receivers with custom names.
• See what's playing on all TVs from one screen.
• Channel surf using the DIRECTV programming guide.
• View all current and upcoming sports schedules.
• Group receivers to change the channel on multiple TVs at once.

App Download and Sign In

Download the app from the Apple App Store or Google Play Store and sign in:

• From your tablet, navigate to the Apple App Store or Google Play Store.
• Search for "DIRECTV FOR BUSINESS".
• Download the DIRECTV FOR BUSINESS™ Remote App.
• Launch the DIRECTV FOR BUSINESS™ Remote App.
• Enter the email address and password registered at directv.com/myaccount/registration and sign in.

DIRECTV for BUSINESS™ Remote App Setup

Check Receiver Enablement

Verify that DIRECTV Receivers are enabled:

• Confirm "External Access" and "Current Program" are set to "Allow".
• For H44 models: Press the [Menu button], then select [Settings] > [Receiver Settings] > [External Devices].
• For other receiver models (H21, H23, H24, H25, HR20, HR21, HR22, HR23, HR24): Press the [Menu button], then select [Settings] > [Whole Home] > [External Devices].

Check Receiver Network Connection

Verify that DIRECTV Receivers are networked:

• Press the DASH [‐] button on the remote. (For H44 receivers, press the DASH button twice.)
• The screen should display "[SWIM Connected]" and "[Internet Connected]".
• If "[SWIM Connected]" or "[Dealer Connected]" is not displayed, call DIRECTV at 888.388.4249.

Account Registration

Register your DIRECTV account at directv.com/myaccount/registration:

• In the "Last Name/Business Name" field, enter the business name exactly as it appears on your DIRECTV account.
• The email address and password provided will be used to activate the DIRECTV FOR BUSINESS™ Remote App.

Visual Descriptions of Setup Screens:

External Devices Screen

This screen allows you to allow or block external devices from accessing your receiver or viewing the program you are currently watching. It features options for "External Access" and "Current Program", both typically set to "Allow".

Smart Search Screen

The "Smart Search" screen enables you to enter a title, person, channel, or category using an on-screen keypad. It displays receiver information such as name, model, and connection status ("SWIM Connected", "Internet Connected"). An [OK button] is present to confirm input.

Account Registration Screens

These screens guide the user through creating an online ID and password. Fields include "Last name/business name", options to enter two of three fields (e.g., "Last 4 digits on card"), and fields for setting up an email ID and password, including password confirmation and an option to save the user ID on the device.

DIRECTV Sign-In Screen

A standard sign-in screen for DIRECTV, featuring fields for "User ID" and "Password", with links for [Forgot User ID link], [Forgot Password link], and "Don't have a user ID? [Create Account link]".

Remote App Setup Visuals

Screenshots illustrate managing receivers, naming them, establishing groups, and changing channels. Visuals show the app interface with sections for "Settings", "Channel Settings", "Receiver Settings", "Whole Home", and "External Devices". The app also displays live TV feeds with channel information, sports schedules (e.g., "SOCCER (1 Available)", "GOLF (4 Available)"), and guide views.

Frequently Asked Questions

Is there a cost for the DIRECTV FOR BUSINESS™ Remote App?

No, the app is available for free through the Apple App Store or Google Play Store. There is no recurring monthly fee. Additional charges may apply for optional equipment or professional installation.

What commercial account types may use the DIRECTV FOR BUSINESS™ Remote App?

The app is intended for Public, Business, and Private Viewing segments.

What equipment is required?

The customer/account must have compatible DIRECTV® HD Receivers (models H21, H23, H24, H25, H44, HR20, HR21, HR22, HR23, and/or HR24). Receivers must be broadband connected with a DIRECTV Ethernet to Coax Adapter (DECA) and a Wireless Router. Compatible devices include iPads running iOS 12.1 & above and Android tablets running Android 7.1 & above.

Is a version available for other devices (iPhones, Android phones, and Amazon devices)?

Currently, the app is only available for compatible iPads and Android tablets.

Are there any minimum programming or package requirements?

HD service is required to use the DIRECTV FOR BUSINESS™ Remote App.

Does the app work with all DIRECTV platforms and equipment?

A SWIM network is required, along with compatible DIRECTV HD Receivers. The app will not work with COM Systems or other headend solutions.

What does "Connected Receiver" mean?

Because the app uses the internet to communicate with receivers, they must be connected to the internet via a local network. To achieve this, customers must use a DIRECTV Ethernet to Coax Adapter (DECA), also known as a Commercial Connection Kit (CCK).

Why is a wireless router required for the DIRECTV FOR BUSINESS™ Remote App?

Tablets require wireless internet access to interact with DIRECTV-connected receivers. Both the tablet and the receivers must be connected to the same local network to operate.

Is this the same app as residential?

No, the DIRECTV FOR BUSINESS™ Remote App is specific to DIRECTV commercial accounts.

I received the following error message when trying to register my account at directv.com/myaccount/registration: "We could not find your DIRECTV account. Please check that all the information you entered is correct."

Ensure the business name in the "Last Name/Business Name" field is entered exactly as it appears on the DIRECTV account. Issues can arise from extra spaces, missing special characters, differing case types, or misspelled names.

I need to update my email address or password but receive an error message when logging into DIRECTV FOR BUSINESS™ Remote App.

Update your username (email address) and password at directv.com, then select [Sign In button] and [Manage profile]. If issues persist, call DIRECTV at 888.388.4249 for assistance.

Certain remote control functions require a standard DIRECTV remote. Tablet remote control functionality requires an internet or Wi-Fi connection and is limited to the range of network. Internet access and directv.com login required. Internet connections may vary. Only available on certain internet-connected receivers. Visit directv.com/apps for operating system details on compatible iOS and Android tablets only. Remote connections may vary. Charges may apply for an Internet Connection Kit and installation. Requires DIRECTV HD Receiver (models H21, H23, H24, H25, H44) connected to broadband. DIRECTV Receiver(s) and the tablet must be connected to the same network. iPad® and iPhone® are registered trademarks of Apple Inc. © 2022 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. All other marks are the property of their respective owners.