DIRECTV for Business User Guide: National Accounts

Using Your Remote Control

The DIRECTV remote control offers various functions to manage your viewing experience. Key buttons include:

• TV Input: Cycles through connected devices.
• Format: Adjusts screen resolution (HD only).
• Playback Controls: Play ▶️, Pause ⏸️, Rewind ⏪, Replay ⏪⏪, Fast Forward ⏩, Advance ⏩⏩.
• Guide: Accesses the on-screen guide. Pressing twice categorizes programming.
• Navigation: Arrow buttons for moving through menus and highlighting programs.
• Quick Access: Red/Green buttons for 12-hour jumps in the guide, Blue button for a one-line guide, Yellow button for guide options.
• Mode: Switches the remote to control other entertainment equipment (TVs, DVD players, VCRs, stereos).
• Power: Turns the DIRECTV Receiver and/or TV on/off.
• Exit: Closes menus and returns to the previous channel.

The universal remote can be programmed to control multiple devices. For HD Receivers, access programming via MENU > SETTINGS & HELP > SETTINGS > REMOTE CONTROL. The DIRECTV for Business Remote App offers tablet control for multiple receivers.

Your HD On-Screen Guide

The HD On-Screen Guide provides a comprehensive view of available programming. Key features include:

• TV Window: Watch your program while using the guide.
• Timeline: Navigate forward (➡️) or backward (⬅️) to see future or past programming.
• Highlight Bar: Use arrow buttons to select a program and view its description. Press SELECT to tune in.
• Search & Guide Options: Access via DASH or YELLOW button to sort by category, change date/time, manage Favorites, and view Pay Per View titles.
• AutoTune: Automatically tune to the correct channel at the scheduled time for selected programs (available on H25 HD Receivers).
• QuickTune: Access up to nine favorite channels instantly by pressing the UP ARROW ⬆️. Add favorites by pressing the UP ARROW ⬆️ while watching and selecting the GREEN button.
• One-Line On-Screen Guide: View upcoming program information without interrupting the current viewing. Access by pressing ENTER or the BLUE button ?.
• Parental Controls: Manage content access via MENU > SETTINGS > PARENTAL CONTROLS.

Channel Packages

DIRECTV for Business offers a variety of programming packages tailored for businesses, including:

• Commercial XTRA™ Pack
• Commercial Choice® Plus
• Commercial Entertainment Pack
• Business Select™ Pack
• Business Xtra Pack
• Comercial Óptimo Más Pack (Spanish Language)
• Comercial Más Ultra™ Pack (Spanish Language)
• Sports Packages (e.g., MLB EXTRA INNINGS®, NBA League Pass, NHL® CENTER ICE®, ESPN College Extra, FOX Soccer Plus)

These packages provide access to a wide range of channels, including news, entertainment, music (Music Choice® channels starting at Ch. 801), and extensive sports coverage. Detailed channel lineups are available for each package.

Sports Programming

DIRECTV is a premier provider of sports content for businesses, offering exclusive packages to attract and retain customers.

• NFL SUNDAY TICKET: The exclusive provider of every out-of-market NFL game, live, in HD. Features include 4-Game Mix (Ch. 701), 8-Game Mix (Ch. 702), RED ZONE CHANNEL® (Ch. 703), and FANTASY ZONE® CHANNEL (Ch. 704). An interactive app is available via the RED button ?.
• 4K HDR Sports: Experience live sports in 4K HDR for enhanced clarity and color, requiring compatible equipment and specific subscription packages.
• Other Sports Packages: Including MLB EXTRA INNINGS®, NBA League Pass, NHL® CENTER ICE®, ESPN College Extra, and FOX Soccer Plus, offering extensive coverage of major sports leagues and events.

The MVP Marketing Program provides free marketing tools and support for businesses, including customizable materials, a Sports Bar Finder Mobile App listing, and weekly sports schedules. Visit directvmvp.com for details.

Troubleshooting

Common issues and solutions for DIRECTV for Business systems:

• Receiver Reset: For most problems, press the red RESET button on the front or side of the receiver.
• Frozen/Pixelated Screen: Check cable connections. If using a SWiM Power Inserter, unplug and replug it.
• No Signal/Snowy Screen: Verify the TV input and ensure cables are securely connected. Cycle through TV inputs using the TV INPUT button or ENTER (hold for 3 seconds on RC71).
• "Searching for Satellite" Screen: Check for obstructions to the satellite dish (snow, branches). Reset the receiver. If the issue persists in clear weather, check signal strength via MENU > SETTINGS & HELP > SETTINGS > SATELLITE > VIEW SIGNAL STRENGTH. A signal strength below 70% may require service.

Various connection types are supported, including RCA (Video 1, 2, 3), HDMI (HDMI 1, 2, 3), Component Cables, and SWiM Power Inserters.

DIRECTV for Business Remote App

Control all DIRECTV Receivers from a single tablet (iPad® or Android™) with the DIRECTV for Business Remote App. Features include:

• Quickly identify receivers with custom names.
• View current programming on all TVs from one screen.
• Channel surf using the programming guide.
• View sports schedules.
• Group receivers to change channels on multiple TVs simultaneously.

Setup:

1. Register your DIRECTV account at directv.com/register, using your business name.
2. Download the app from the App Store or Google Play by searching for "DIRECTV FOR BUSINESS".
3. Launch the app and sign in using your registered email and password.

Troubleshooting: Ensure receivers are networked (SWiM CONNECTED and INTERNET: CONNECTED). Check receiver settings for external device access (ALLOW). For compatibility and further details, visit directv.com/apps.