Napoleon is a leading North American manufacturer of premium fireplaces, grills, gas furnaces, and outdoor living products, known for quality engineering and innovative design.
Napoleon (also known by its parent company, Wolf Steel Ltd.) is a prominent manufacturer of home comfort products based in Barrie, Ontario, Canada. Founded in 1976, the company has grown from a small steel fabrication business into North America's largest privately owned manufacturer of wood and gas fireplaces, gourmet gas and charcoal grills, outdoor living products, and heating and cooling equipment.
Renowned for superior technology and design, Napoleon serves both residential and commercial markets. Their product lineup includes the Prestige and Rogue series grills, Elevation electric fireplaces, and high-efficiency HVAC furnaces. The brand is dedicated to inspiring memorable experiences through products that combine performance with aesthetic appeal.
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For many Napoleon products, registering the warranty is not strictly necessary. Coverage typically begins on the date of original installation or purchase. You simply need to provide proof of purchase along with the model and serial number when making a claim.
The rating plate is permanently attached to the appliance. Its location varies by model but is often found inside the control access area or on the side of the firebox. It contains critical information and should not be removed.
It is normal for a new appliance to emit odors and vapors during the first few hours of operation. This 'burn-in' process cures the paints and lubricants used in manufacturing. Ensure the room is well-ventilated and run the appliance continuously for about 4 hours to complete this process.
No, the Napoleon stainless steel griddle insert is not designed for use with main infrared burners. Using it with infrared heat sources may result in overheating, damage to the griddle, or risk of injury. It should be used with standard tube burners.