KIVI Manuals & User Guides

KIVI is an international consumer electronics company specialized in the development and manufacturing of smart televisions. Established to make modern technology accessible, KIVI produces a wide range of LED and QLED TVs running on the Android TV operating system. Their product portfolio includes models ranging from compact HD screens to large 4K UHD displays, featuring frameless designs, HDR support, and high-quality audio systems.

Known for its focus on product reliability and customer service, KIVI typically offers extended warranties on its display modules. The brand integrates popular streaming services and voice control features directly into its interface, providing a seamless user experience. KIVI also provides dedicated customer support through various modern communication channels, ensuring users can easily troubleshoot setup or operational issues.

• How do I contact KIVI support?

  KIVI support is primarily accessible via chat on platforms like Viber, Telegram, and Facebook Messenger. You can often find a QR code to scan for direct support in your product manual or on the "Support" section of their official website.

• What is the warranty period for KIVI TVs?

  Generally, KIVI offers a 2-year warranty on the TV set and an extended 3-year warranty on the display module (matrix). Check your specific warranty card or local legislation as terms may vary by region.

• How do I perform a system update on my KIVI Smart TV?

  Ensure your TV is connected to the internet. Navigate to Settings, select Device Preferences, then About, and choose System Update to check for and install available software updates.

• Is my KIVI TV compatible with VESA wall mounts?

  Yes, KIVI TVs are designed with standard VESA mounting holes. Common sizes include 200x100mm or 400x200mm, but you should refer to your specific model's manual for the exact VESA dimensions.

• What should I do if my KIVI TV freezes or has no signal?

  If the TV operates abnormally, unplug the power cord from the outlet for at least 30 seconds and then plug it back in to restart the system. For signal issues, check your antenna or HDMI cable connections.